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unresponsive windows and constantly crashing [Solved]


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42 replies to this topic

#31 lisafunkypants

lisafunkypants

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Posted 22 June 2014 - 04:39 AM

Attached File  summary.zip   104.47KB   49 downloadsSystem Variables
--------------------------------------------------------------------------------
OS: Windows 7 Home Premium
OS Architecture: 32-bit
OS Version: 6.1.7601
OS Service Pack: Service Pack 1
Computer Name: ADMIN-PC
Windows Drive: C:\
Windows Path: C:\Windows
Current Profile: C:\Users\Admin
Current Profile SID: S-1-5-21-2347572414-1306700944-569078958-1000
Current Profile Classes: S-1-5-21-2347572414-1306700944-569078958-1000_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\Admin\AppData\Local
--------------------------------------------------------------------------------
 
System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 01:49:29
 
Process Count: 47
Commit Total: 790.83 MB
Commit Limit: 1.87 GB
Commit Peak: 1.59 GB
Handle Count: 14623
Kernel Total: 178.27 MB
Kernel Paged: 154.65 MB
Kernel Non Paged: 23.62 MB
System Cache: 309.18 MB
Thread Count: 603
--------------------------------------------------------------------------------
 
Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 766.42 MB
Memory Used: 502.27 MB(65.5343%)
Memory Avail.: 264.15 MB
--------------------------------------------------------------------------------
 
Cleaning Memory Before Starting Repairs...
 
Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 766.42 MB
Memory Used: 326.51 MB(42.6021%)
Memory Avail.: 439.91 MB
--------------------------------------------------------------------------------
 
Starting Repairs...
   Start (16/06/2014 20:27:17)
 
01 - Reset Registry Permissions 01/03
   HKEY_CURRENT_USER & Sub Keys
   Start (16/06/2014 20:27:31)
   Running Repair Under Current User Account
   Done (16/06/2014 20:27:38)
 
01 - Reset Registry Permissions 02/03
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (16/06/2014 20:27:38)
   Running Repair Under System Account
   Done (16/06/2014 20:31:36)
 
01 - Reset Registry Permissions 03/03
   HKEY_CLASSES_ROOT & Sub Keys
   Start (16/06/2014 20:31:36)
   Running Repair Under System Account
   Done (16/06/2014 20:32:43)
 
02 - Reset File Permissions: C:
   C: & Sub Folders
   Start (16/06/2014 20:32:43)
   Running Repair Under System Account
   Done (16/06/2014 20:37:08)
 
02 - Reset File Permissions: All Profiles
   C:\Users & Sub Folders
   Start (16/06/2014 20:37:09)
   Running Repair Under System Account
   Done (16/06/2014 20:41:55)
 
02 - Reset File Permissions: Current Profile
   C:\Users\Admin & Sub Folders
   Start (16/06/2014 20:41:55)
   Running Repair Under System Account
   Done (16/06/2014 20:45:36)
 
02 - Reset File Permissions: Cleanup
   Repairing Restricted Folders Permissions To Avoid Infinite Loops
   Start (16/06/2014 20:45:36)
   Running Repair Under System Account
Processing ACL of: <\\?\C:\Documents and Settings>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\ProgramData\Application Data>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\ProgramData\Desktop>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\ProgramData\Documents>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\ProgramData\Favorites>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\ProgramData\Start Menu>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\ProgramData\Templates>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\All Users\Application Data>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\All Users\Desktop>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\All Users\Documents>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\All Users\Favorites>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\All Users\Start Menu>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\All Users\Templates>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default User>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\Application Data>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\Cookies>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\Local Settings>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\My Documents>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\NetHood>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\PrintHood>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\Recent>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\SendTo>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\Start Menu>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\Templates>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\AppData\Local\Application Data>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\AppData\Local\History>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\AppData\Local\Temporary Internet Files>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\Documents\My Music>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\Documents\My Pictures>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Default\Documents\My Videos>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Public\Documents\My Music>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Public\Documents\My Pictures>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Public\Documents\My Videos>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\Application Data>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\Cookies>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\Local Settings>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\My Documents>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\NetHood>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\PrintHood>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\Recent>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\SendTo>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\Start Menu>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\Templates>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\AppData\Local\Application Data>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\AppData\Local\History>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\AppData\Local\Temporary Internet Files>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\Documents\My Music>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\Documents\My Pictures>
 
SetACL finished successfully.
Processing ACL of: <\\?\C:\Users\Admin\Documents\My Videos>
 
SetACL finished successfully.
   Done (16/06/2014 20:45:51)
 
03 - Reset Service Permissions
   Start (16/06/2014 20:45:51)
   Running Repair Under System Account
   Done (16/06/2014 20:46:07)
 
04 - Register System Files
   Start (16/06/2014 20:46:07)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 20:47:29)
 
05 - Repair WMI
   Start (16/06/2014 20:47:29)
 
   Starting Security Center So We Can Export The Security Info.
 
   Exporting Antivirus Info...
   Microsoft Security Essentials Exported.
 
   Exporting AntiSpyware Info...
   Windows Defender Exported.
   Microsoft Security Essentials Exported.
 
   Exporting 3rd Party Firewall Info...
   No Firewall Products Reported.
 
   Running Repair Under Current User Account
   Done (16/06/2014 20:53:10)
 
06 - Repair Windows Firewall
   Start (16/06/2014 20:53:10)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 20:54:13)
 
07 - Repair Internet Explorer
   Start (16/06/2014 20:54:13)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 20:55:05)
 
08 - Repair MDAC/MS Jet
   Start (16/06/2014 20:55:05)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 20:55:32)
 
09 - Repair Hosts File
   Start (16/06/2014 20:55:32)
   Running Repair Under System Account
   Done (16/06/2014 20:55:34)
 
10 - Remove Policies Set By Infections
   Start (16/06/2014 20:55:34)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 20:55:39)
 
11 - Repair Start Menu Icons Removed By Infections
   Start (16/06/2014 20:55:39)
   Running Repair Under System Account
   Done (16/06/2014 20:55:44)
 
12 - Repair Icons
   Start (16/06/2014 20:55:44)
   Running Repair Under Current User Account
   Done (16/06/2014 20:55:48)
 
13 - Repair Winsock & DNS Cache
   Start (16/06/2014 20:55:48)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 20:56:27)
 
14 - Remove Temp Files
   Start (16/06/2014 20:56:27)
   Running Repair Under System Account
   Done (16/06/2014 20:56:29)
 
15 - Repair Proxy Settings
   Start (16/06/2014 20:56:29)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 20:56:34)
 
16 - Unhide Non System Files
   Start (16/06/2014 20:56:34)
   C:\ - Total Files Unhidden: 9 - Check Unhidden_Files.txt for list of files unhidden
   Done (16/06/2014 20:59:02)
 
17 - Repair Windows Updates
   Start (16/06/2014 20:59:02)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:00:04)
 
18 - Repair CD/DVD Missing/Not Working
   Start (16/06/2014 21:00:04)
   iTunes was found, adding UpperFilters for iTunes Reg Key
   UpperFilters added?: True
   Done (16/06/2014 21:00:04)
 
19 - Repair Volume Shadow Copy Service
   Start (16/06/2014 21:00:04)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:00:18)
 
20 - Repair Windows Sidebar/Gadgets
   Start (16/06/2014 21:00:18)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:00:27)
 
21 - Repair MSI (Windows Installer)
   Start (16/06/2014 21:00:27)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:00:51)
 
22 - Repair Windows Snipping Tool
   Start (16/06/2014 21:00:51)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:00:56)
 
23.01 - Repair bat Association
   Start (16/06/2014 21:00:56)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:01:00)
 
23.02 - Repair cmd Association
   Start (16/06/2014 21:01:00)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:01:05)
 
23.03 - Repair com Association
   Start (16/06/2014 21:01:05)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:01:10)
 
23.04 - Repair Directory Association
   Start (16/06/2014 21:01:10)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:01:19)
 
23.05 - Repair Drive Association
   Start (16/06/2014 21:01:19)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:01:24)
 
23.06 - Repair exe Association
   Start (16/06/2014 21:01:24)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:01:29)
 
23.07 - Repair Folder Association
   Start (16/06/2014 21:01:29)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:01:33)
 
23.08 - Repair inf Association
   Start (16/06/2014 21:01:33)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:01:38)
 
23.09 - Repair lnk (Shortcuts) Association
   Start (16/06/2014 21:01:38)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:01:43)
 
23.10 - Repair msc Association
   Start (16/06/2014 21:01:43)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:01:48)
 
23.11 - Repair reg Association
   Start (16/06/2014 21:01:48)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:01:57)
 
23.12 - Repair scr Association
   Start (16/06/2014 21:01:57)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:02:02)
 
24 - Repair Windows Safe Mode
   Start (16/06/2014 21:02:02)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:02:06)
 
25 - Repair Print Spooler
   Start (16/06/2014 21:02:07)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:02:28)
 
26 - Restore Important Windows Services
   Start (16/06/2014 21:02:28)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:02:50)
 
27 - Set Windows Services To Default Startup
   Start (16/06/2014 21:02:50)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/06/2014 21:03:01)
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1
 
Cleaning up empty logs...
 
All Selected Repairs Done.
   Done (16/06/2014 21:03:02)
   Total Repair Time: 00:35:46
 
 
...YOU MUST RESTART YOUR SYSTEM...
   Running Repair Under Current User Account

Edited by lisafunkypants, 22 June 2014 - 04:44 AM.

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#32 lisafunkypants

lisafunkypants

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Posted 22 June 2014 - 07:07 AM

hi adam. i can not connect to the internet via wireless again tried it in safemode with networking which worked for a while but before i could send the reply it lost internet access again, the laptop ran exceptionally quick via safemode however. I have managed to find an ethernet wire so will complete all tasks requested using the wire instead of wireless from now. here is the log result, would you like me to rerun it now i have internet access?

 

MiniToolBox by Farbar  Version: 20-06-2014
Ran by Admin (administrator) on 22-06-2014 at 13:25:29
Running from "C:\Users\Admin\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= IP Configuration: ================================
 
Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20) = Local Area Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Admin-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
   Physical Address. . . . . . . . . : 70-5A-B6-79-6E-28
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{EAC82BEF-5E9E-4E4B-9AF8-0035C9244AB6}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  127.0.0.1
 
Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  127.0.0.1
 
Ping request could not find host yahoo.com. Please check the name and try again.
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...70 5a b6 79 6e 28 ......Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/22/2014 01:14:52 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (06/22/2014 11:27:55 AM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x02c49420
Faulting process id: 0x9e4
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
 
Error: (06/19/2014 03:25:47 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15819
 
Error: (06/19/2014 03:25:47 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15819
 
Error: (06/19/2014 03:25:46 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/17/2014 08:33:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 16402366
 
Error: (06/17/2014 08:33:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 16402366
 
Error: (06/17/2014 08:33:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/17/2014 08:33:38 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 16401352
 
Error: (06/17/2014 08:33:38 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 16401352
 
 
System errors:
=============
Error: (06/22/2014 00:50:52 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.175.2467.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.5.0216.00
 
Source Path: 4.5.0216.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/22/2014 00:40:15 PM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (06/22/2014 00:40:15 PM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter
 
Error: (06/22/2014 00:13:49 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.175.2467.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.5.0216.00
 
Source Path: 4.5.0216.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/22/2014 11:26:13 AM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (06/22/2014 11:26:13 AM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter
 
Error: (06/22/2014 11:26:18 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 00:46:31 on ‎20/‎06/‎2014 was unexpected.
 
Error: (06/19/2014 11:45:15 PM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (06/19/2014 11:45:04 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
 
Error: (06/19/2014 03:25:47 AM) (Source: atikmdag) (User: )
Description: Display is not active
 
 
Microsoft Office Sessions:
=========================
Error: (06/22/2014 01:14:52 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"C:\Program Files\HP\HP Deskjet 1050 J410 series\DriverStore\Pipeline\amd64\hpinkins8911.exe
 
Error: (06/22/2014 11:27:55 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.53253518532unknown0.0.0.000000000c000000502c494209e401cf8e047f10119aC:\Program Files\Malwarebytes Anti-Malware\mbam.exeunknowndee28029-f9f7-11e3-aca9-705ab6796e28
 
Error: (06/19/2014 03:25:47 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15819
 
Error: (06/19/2014 03:25:47 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15819
 
Error: (06/19/2014 03:25:46 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/17/2014 08:33:39 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 16402366
 
Error: (06/17/2014 08:33:39 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 16402366
 
Error: (06/17/2014 08:33:39 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/17/2014 08:33:38 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 16401352
 
Error: (06/17/2014 08:33:38 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 16401352
 
 
 
=========================== Installed Programs ============================
Adobe Flash Player 13 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 13.0.0.214 - Adobe Systems Incorporated)
Adobe Flash Player 14 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Apple Application Support (HKLM\...\{AAC5D43E-816D-4C2D-8E51-55FFF35BE301}) (Version: 3.0.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{18D47FA1-0440-48D3-A7E0-DA09537FF471}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6514.5001 - Microsoft Corporation)
Google Chrome (HKLM\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Update Helper (Version: 1.3.24.7 - Google Inc.) Hidden
Google+ Auto Backup (HKLM\...\{F38DC282-11BE-45D8-8754-D3D40F3D7FBE}) (Version: 1.0.15.69 - Google)
HP Deskjet 1050 J410 series Basic Device Software (HKLM\...\{C111B73A-93EA-4A12-80E2-0460F11D431F}) (Version: 28.0.1313.0 - Hewlett-Packard Co.)
HP Photo Creations (HKLM\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Update (HKLM\...\{6F1C00D2-25C2-4CBA-8126-AE9A6E2E9CD5}) (Version: 5.003.003.001 - Hewlett-Packard)
iTunes (HKLM\...\{2F21564D-DE05-4C6D-B21E-08B9D313FAB3}) (Version: 11.1.5.5 - Apple Inc.)
Java 7 Update 60 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83217045FF}) (Version: 7.0.600 - Oracle)
Java Auto Updater (Version: 2.1.60.19 - Oracle, Inc.) Hidden
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Office Professional Edition 2003 (HKLM\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.5614.0 - Microsoft Corporation)
Microsoft Security Client (Version: 4.5.0216.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.5.216.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Picasa 3 (HKLM\...\Picasa 3) (Version: 3.9 - Google, Inc.)
System Requirements Lab for Intel (HKLM\...\{C7CA731B-BF9A-46D9-92CF-8A8737AE9240}) (Version: 4.5.13.0 - Husdawg, LLC)
Tweaking.com - Windows Repair (All in One) (HKLM\...\Tweaking.com - Windows Repair (All in One)) (Version: 2.7.5 - Tweaking.com)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2836939) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2836939v3) (Version: 3 - Microsoft Corporation)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WinRAR 5.00 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.00.0 - win.rar GmbH)
 
========================= Devices: ================================
 
Name: MpKslfd178af2
Description: MpKslfd178af2
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: MpKslfd178af2
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
 
**** End of log ****


#33 LiquidTension

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Posted 22 June 2014 - 09:53 AM

Hi Lisa,

No need to rerun the programme.

When you receive an error whilst performing Windows Updates, does the error reference any number or identification code?

Your System Summary doesn't appear to list your System Model. The make of your computer is Toshiba, but what is the System Model?

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#34 lisafunkypants

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Posted 22 June 2014 - 03:59 PM

ive had a break through, i tried windows updates with the Lan connection in and it did it with no problems at all, after the updates were installed the wireless connection regained connection and is working for now. the laptop is still slow to respond (like you said possibly the ram issue), the model is a satellite pro L450D-12x



#35 lisafunkypants

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Posted 22 June 2014 - 04:07 PM

quick update my wireless lastest for about 20mins then disconnected again so im back to basics with the Ethernet cable,



#36 LiquidTension

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Posted 23 June 2014 - 08:29 AM

Hi Lisa,
 
Good news regarding Windows Updates. 
 
Whilst connected via WiFi, what is the signal strength (LiiPHDx.png) like? Do other devices connected via WiFi also experience the same issues? For example, do you have a phone or tablet connected?
 
EIbCaj7.png Uninstalling/Reinstalling a Driver

  • Press the Windows Key pdKOQKY.png + r on your keyboard at the same time. Type devmgmt.msc and click OK.
  • Locate Network Adapters and click the corresponding drop-down box arrow.
  • Locate Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC, right-click the driver, click Uninstall, followed by OK.
  • Reboot your computer. Ensure you are connected to the Internet via Ethernet. 
  • Let me know if Windows automatically searches for the Wireless driver upon boot. 

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#37 lisafunkypants

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Posted 23 June 2014 - 03:58 PM

hi adam, when it connects to the internet with wifi its on full strength, but stays on for only a short time. all other devices in the house work well on the wireless, its a virgin super hub and ive never had any problems with it, i uninstalled the driver but windows did not search for the drivers automatically 



#38 LiquidTension

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Posted 24 June 2014 - 07:41 AM

Hi Lisa,
 
Please visit this page. Click the blue download button, and follow the prompts to install the driver. 
 
After installing the driver, please turn your computer off. I would now like you to power cycle your router/modem. Switch your router/modem off, and pull the cables out. Wait 30 seconds. Insert the cables back in, and turn your router/modem back on. 
 
Turn your computer on. Check if you can connect via WiFi. 
 
Let me know how you get on.

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#39 lisafunkypants

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Posted 26 June 2014 - 01:33 PM

hi adam just letting you know the computer searched for the driver when i turned it on again and installed it automatically. it seems much better now



#40 LiquidTension

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Posted 27 June 2014 - 11:33 AM

Hi Lisa,
 

hi adam just letting you know the computer searched for the driver when i turned it on again and installed it automatically. it seems much better now

Thank you for letting me know.  :) There is no need to carry out the instructions in my previous post.
 
Providing you are not experiencing any issues (excluding potential slowness caused by lack of RAM), I think we are just about done here!
 
 
STEP 1
xZ2qgMOy.png.pagespeed.ic.8e3QqD36Fw.png OTL

  • Please download OTL and save the file to your desktop.
  • Double-click OTL.exe to run the programme. Ensure all other windows are closed
  • Copy the entire contents of the codebox below and paste into the x1wDyQ2v.png.pagespeed.ic.unfrBmDo4K.png textbox.
    :OTL
    
    :Commands
    [emptytemp]
    [emptyjava]
    [clearallrestorepoints]
  • Click the xj7yFJut.png.pagespeed.ic.-XScsp82bT.png button.
  • Let the programme run and reboot your computer if prompted
     

STEP 2
xAFZxnZc.jpg.pagespeed.ic.8db6OVtjOI.png DelFix

  • Please download DelFix and save the file to your Desktop.
  • Double-click DelFix.exe to run the programme.
  • Place a checkmark next to the following items:
    • Activate UAC
    • Remove disinfection tools
    • Create registry backup
    • Reset System Settings
  • Click the Run button.

-- This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).
 
--- Malwarebytes Anti-Malware will still be present on your computer. I recommend keeping this programme, updating and scanning with it once a week to maintain security on your computer. If you do not wish to keep this programme on your computer, you can uninstall it by pressing the Windows Key xpdKOQKY.png.pagespeed.ic.tmAgS1-k6q.png + r on your keyboard at the same time, typing appwiz.cpl, clicking OK and searching for Malwarebytes.

 
======================================================
 
All Clean!
Congratulations, your computer appears clean!  xthumbup.gif.pagespeed.ic.7aXFW0A4z_.png
I no longer see signs of malware on your computer, and feel satisfied that our work here is done. Below I have compiled a list of resources you may find useful. The articles document information on computer security/maintenance, common infection vectors and how you can stay safe on the Internet.

The following security/maintenance programmes come highly recommended in the security community.

  • xJEP5iWI.png.pagespeed.ic.4tmM1lM7DQ.png Web of Trust (WOT) is a browser add-on designed to alert the user before interacting with a potentially malicious website. 
  • x6YRrgUC.png.pagespeed.ic.HjgFxjvw2Z.jpg Malwarebytes Anti-Malware Premium incorporates real-time protection and is designed to run alongside your anti-virus. 
  • xj1OLIec.png.pagespeed.ic.k6hhwopU0q.jpg SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
  • xA5RLVbX.png.pagespeed.ic.tgvBBRM63P.jpg CCleaner (portable) is a handy temp file cleaner. Avoid the built-in registry cleaner => see this article for information. 
  • DgW1XL2.png.pagespeed.ce.v1OlJl_ZAS.png Secuina PSI will scan your computer for vulnerable software that is outdatedand automatically find the latest update for you.
  • hkxnADR.png.pagespeed.ce.ygU99XFgyF.png StartupLite will scan your computer for unnecessary startup programmes. Disabling identified programmes may improve boot-time
  • xjv4nhMJ.png.pagespeed.ic.A5YbWn1eDO.png NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology. 
  • xKsUqI5A.png.pagespeed.ic.vn1Hlvqi8h.jpg AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
     

Wary of a particular file/website? Need a second opinion? Scan the file/URL using these free online scanner services:

-- Should you have any questions on the above tools, or computer security in general, please feel free to ask
 
 
======================================================
 
Please confirm you have no outstanding issues, and are happy with the state of your computer. Once I have confirmation things are in order, we can wrap things up and I will close this thread. 
 
Thank you for using WhatTheTech.
 
Safe Surfing.  xthumbup.gif.pagespeed.ic.7aXFW0A4z_.png
Adam (LiquidTension).


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#41 lisafunkypants

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Posted 30 June 2014 - 02:07 PM

thanks adam for your help i will get more ram and read through info you have given me  :adios:



#42 LiquidTension

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Posted 30 June 2014 - 02:09 PM

You are more than welcome. Good luck with the RAM! :)


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#43 Conspire

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Posted 01 July 2014 - 05:58 AM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.
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