42 replies to this topic

[LiquidTension]

Hi Lisa, 

 

How are we getting on? As soon as you're done with the steps above, we can remove our tools and wrap things up.

[lisafunkypants]

hi adam sry for delay in responding. i cant download any updates as it just continues to search, i left it for about 17hrs and it was still searching so i aborted the task. ive disabled java but the page to the securitycheck appears to be unavailable. i wandered if you could send me another link plz. thx 

[LiquidTension]

Hi Lisa,
 

sry for delay in responding

Not a problem. 
 

i cant download any updates as it just continues to search, i left it for about 17hrs and it was still searching so i aborted the task

Troubleshooting Windows Updates issues can be rather cumbersome. We will try one round of troubleshooting, and if the issue is not resolved I will pass you over to the Windows forum. 
 

the page to the securitycheck appears to be unavailable. i wandered if you could send me another link plz.

Please visit this page. Click the, "Click here for screen317's Security Check." to download the file, and then proceed with the following instructions. 
 

 Farbar Service Scanner (FSS)

• Please download FSS and save the file to your desktop.
• Right-Click FSS.exe and select  Run as administrator to run the programme.
• Ensure the following items are checked:
  • .
  • .
  • .
  • .
  • .
  • .
• Click .
• A log (FSS.txt) will be created on your desktop. Copy the contents of the log and paste in your next reply.
   

 Windows Repair (All-in-One)

• Please download Windows Repair and save the file to your desktop.
• Right-Click Windows Repair and select  Run as administrator to run the programme.
• Temporarily disable your anti-virus software. For instructions, please refer to the following link.
• Follow the prompts by clicking Next, and finally, Finish.
• Go to Step 2. Under See If Disc Check Is Needed, click Check.
• If you receive the following message: Errors Found On The Drive! Check Disk Is Needed!, click Do It in the Check Disk (If Needed) box.
• Upon completion, go to Step 3. Click Do It under System File Check.
• Go to Step 4 and click Create under System Restore, followed by Backup under Registry Backup.
• Go to Start Repairs and click Start.
• Click Select All, followed by Start.
• Note: Do NOT use your computer whilst the programme is running. 
• Upon completion, re-enable your anti-virus software and reboot your computer. 
• Using Windows Explorer, navigate to the following folder:
  • 64-bit Systems: C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs 
  • 32-bit Systems: C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
• Open the log. Copy the contents and paste in your next reply.
• Please attempt to install Windows Updates, and report what happens. 
   

If you are still unable to install Windows Updates, please visit this page. Click Run now and follow the prompts. Attempt to install Windows Updates, and report what happens. 
 
If you are still unable to install Windows Updates, please do the following:

• Click the Windows Start button, followed by Programs, and then Accessories.
• Right-click Command Prompt and select Run as Administrator.
• Type net stop wuauserv and hit the Enter key.
• Type rename c:\windows\SoftwareDistribution softwaredistribution.old and hit the Enter key.
• Type net start wuauserv and hit the Enter key. 
• Type Exit and hit the Enter key.
• Navigate to c:\windows\SoftwareDistribution and verify a folder was just created.
• Restart your computer and attempt Windows Update.

Please report whether a step worked or not, as well as including the FSS log, Tweaking Windows Repair log and securitycheck.txt.

[LiquidTension]

Hello Lisa, 

 

How are you getting on with the above instructions? Do you require additional time? 

 

Please let me know.

[lisafunkypants]

hi adam im sry for delays, i am struggling to get the laptop to work at all now. all the logs have gone off the screen and windows is virtually non responsive constantly, its worse than when we first started lol, im thinking i may need a new laptop... i will re run the scans and try to post the logs again, 

[lisafunkypants]

 Results of screen317's Security Check version 0.99.84  

 Windows 7 Service Pack 1 x86 (UAC is enabled)  

 Internet Explorer 11  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

Microsoft Security Essentials   

 Antivirus up to date!  

`````````Anti-malware/Other Utilities Check:````````` 

 Java 7 Update 60  

 Adobe Flash Player 13.0.0.214  

 Adobe Reader XI  

 Google Chrome 35.0.1916.114  

 Google Chrome 35.0.1916.153  

````````Process Check: objlist.exe by Laurent````````  

 Microsoft Security Essentials MSMpEng.exe 

 Microsoft Security Essentials msseces.exe 

 Malwarebytes Anti-Malware mbamservice.exe  

 Malwarebytes Anti-Malware mbam.exe  

 Malwarebytes Anti-Malware mbamscheduler.exe   

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C: 0% 

````````````````````End of Log`````````````````````` 

 

Farbar Service Scanner Version: 09-06-2014

Ran by Admin (administrator) on 12-06-2014 at 23:22:32

Running from "C:\Users\Admin\Desktop"

Microsoft Windows 7 Home Premium  Service Pack 1 (X86)

Boot Mode: Normal

****************************************************************

 

Internet Services:

============

 

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo.com is accessible.

 

 

Windows Firewall:

=============

 

Firewall Disabled Policy: 

==================

 

 

System Restore:

============

 

System Restore Disabled Policy: 

========================

 

 

Action Center:

============

 

 

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

The start type of WinDefend service is set to Demand. The default start type is Auto.

The ImagePath of WinDefend service is OK.

The ServiceDll of WinDefend service is OK.

 

 

Windows Defender Disabled Policy: 

==========================

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware"=DWORD:1

 

 

Other Services:

==============

 

 

File Check:

========

C:\Windows\system32\nsisvc.dll => MD5 is legit

C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit

C:\Windows\system32\dhcpcore.dll => MD5 is legit

C:\Windows\system32\Drivers\afd.sys

[2013-10-11 22:28] - [2013-09-14 01:48] - 0338944 ____A (Microsoft Corporation) F81BB7E487EDCEAB630A7EE66CF23913

 

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit

C:\Windows\system32\Drivers\tcpip.sys

[2013-10-11 22:28] - [2013-09-08 03:07] - 1294272 ____A (Microsoft Corporation) CA59F7C570AF70BC174F477CFE2D9EE3

 

C:\Windows\system32\dnsrslvr.dll => MD5 is legit

C:\Windows\system32\mpssvc.dll => MD5 is legit

C:\Windows\system32\bfe.dll => MD5 is legit

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit

C:\Windows\system32\SDRSVC.dll => MD5 is legit

C:\Windows\system32\vssvc.exe => MD5 is legit

C:\Windows\system32\wscsvc.dll => MD5 is legit

C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit

C:\Program Files\Windows Defender\MpSvc.dll

[2013-09-28 23:00] - [2013-05-27 05:57] - 0680960 ____A (Microsoft Corporation) 082CF481F659FAE0DE51AD060881EB47

 

C:\Windows\system32\ipnathlp.dll => MD5 is legit

C:\Windows\system32\iphlpsvc.dll => MD5 is legit

C:\Windows\system32\svchost.exe => MD5 is legit

C:\Windows\system32\rpcss.dll => MD5 is legit

 

 

**** End of log ****

[lisafunkypants]

i will add other log when its complete 

[LiquidTension]

Hi Lisa, 

 

We will review the situation once you have posted the Windows Repair log. 

 

Please provide an update on the status of your computer once Windows Repair has been run. 

[lisafunkypants]

hi Adam it seems to have stopped on this screen, its been on this for hours 

[LiquidTension]

Hi Lisa,
 
Please exit out of the programme if you haven't already done so. Repeat the instructions for Windows Repair one more time. Ensure you right-click the file and select Run as administrator. This is important!

 

If the programme hangs again, exit out and let me know. If the programme successfully completes, please attempt Windows Update and post the log generated.
 
Hold back on proceeding with the other instructions in my last post if you find Windows Updates still does not work.

[lisafunkypants]

Hi Adam I did the scan it appeared to work successfully however...It said the laptop needed to restart for changes to take effect. After it rebooted I have lost all connection to my wireless Internet It states there is a problem with the drivers. I can not find a log file either as one did not appear when it finished the scan or rebooted

[LiquidTension]

Hi Lisa,
 
Navigate to the following folder: C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
Let me know if you find a log there. 
 
 System Summary Information

• Press the Windows Key  + r on your keyboard at the same time.
• Type msinfo32 and click OK.
• Click on System Summary to select it. 
• Click File, Save. Name the file Summary and save it to your desktop.
• Right-click the file on your desktop, hover your mouse over Send To and click Compressed (zipped) Folder.
• Attach the Summary.zip folder in your next reply. 
   

Please provide an update on the exact issues you are experiencing.

• Do you have access to the Internet using the computer?
• Does Windows Update function correctly? If there are many Updates to install, please attempt to install a few at a time. 
• Do you receive any errors when you turn your computer on?
• Do your Internet browsers function correctly?

[LiquidTension]

Hi Lisa,

Do you still require help? Please let me know within 48 hours, and proceed with the above instructions if you do.

[lisafunkypants]

Hi Adam yes I do im struggling to update windows it finds the updates but won't let me install them ive tried to do them singularly but it says error! Plz excuse my delays in replying I work 12hr shifts 6 days so trying to squeeze in the tasks you give me. I appreciate your time and patience

[LiquidTension]

Hi Lisa, 
 
I completely understand. Thank you for letting me know.  
 
---
 
It is important to remember that the issues you are experiencing may be caused by the lack of RAM of your system. We can continue troubleshooting these issues, but you may eventually find the only resolution is to address your RAM. 
 

im struggling to update windows it finds the updates but won't let me install them ive tried to do them singularly but it says error!

Does the error reference any number or identification code? Does it give you any additional information on the nature of the error? 

 
STEP 1
Navigate to the following folder: C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
Let me know if you find a log there. 
 
 
STEP 2
 System Summary Information

• Press the Windows Key  + r on your keyboard at the same time.
• Type msinfo32 and click OK.
• Click on System Summary to select it. 
• Click File, Save. Name the file Summary and save it to your desktop.
• Right-click the file on your desktop, hover your mouse over Send To and click Compressed (zipped) Folder.
• Attach the Summary.zip folder in your next reply. 
   

STEP 3
 MiniToolBox

• Please download MiniToolBox and save the file to your desktop.
• Close any Mozilla FireFox windows.
• Right-Click MiniToolBox.exe and select  Run as administrator to run the programme.
• Check the following items:
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  •  & 
• Click .
• A log (Result.txt) will be created on your desktop. Copy the contents of the log and paste in your next reply.
   

======================================================
 
STEP 4
 Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

• Does the Windows Update error reference any number or identification code?
• Could you find a Windows Repair log?
• Summary.zip (attached)
• Result.txt