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Slow computer, malwarebytes stalls [Solved]


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60 replies to this topic

#16 sooz

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Posted 18 May 2014 - 07:21 PM

It's better but still a little off. There are significant pauses when trying to perform tasks, but once that lull goes away, it works fine.

 

Running the scans now and will post when I am done. Thanks again for all the help.


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#17 sooz

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Posted 18 May 2014 - 07:27 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/18/2014
Scan Time: 9:27:05 PM
Logfile: malwarebytes.txt
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.05.18.09
Rootkit Database: v2014.03.27.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Chameleon: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: sooz

Scan Type: Hyper Scan
Result: Completed
Objects Scanned: 232814
Time Elapsed: 11 min, 10 sec

Memory: Enabled
Startup: Enabled
Filesystem: Disabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
PUP.Optional.Conduit.A, C:\Users\sooz\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (      "startup_urls": [ "http://gmail.com/", "https://accounts.google.com/ServiceLogin?service=mail&passive=true&rm=false&continue=https://mail.google.com/mail/&ss=1&scc=1&ltmpl=default&ltmplcache=2", "http://search.conduit.com/?ctid=CT2260173&SearchSource=48&CUI=UN31123170191831249&UM=2" ],), ,[5988d87ac6b5ca6c1a3b5426ca3ac33d]

Physical Sectors: 0
(No malicious items detected)


(end)



#18 sooz

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Posted 18 May 2014 - 11:45 PM

From EST

 

List of found threats

 

C:\Users\sooz\Downloads\ccsetup413.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\sooz\Downloads\WinZip180.exe    a variant of Win32/OpenInstall potentially unwanted application
 



#19 jeffce

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Posted 19 May 2014 - 05:34 AM

What do you mean when you try to perform tasks?  What type of tasks (ie: working on the internet, opening programs....)?  
 
Run Malwarebytes again....this time remove anything that is found and then post the new log.
------------------
 
Please open an elevated command prompt > Click Start and type cmd in Start Search.
When cmd.exe populates above, right click it and select Run as Administrator to open an elevated command prompt.
 
Copy the contents of the code box (one line at a time) > right click in the command window and select paste

del C:\Users\sooz\Downloads\ccsetup413.exe 

del C:\Users\sooz\Downloads\WinZip180.exe

Press Enter (you won't actually see anything happen)
Close the Command Prompt window.

Post the new Malwarebytes log and also let me know if things are better still. :)


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#20 sooz

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Posted 19 May 2014 - 08:01 AM

Deleted the two things you told me to.

 

It runs better. Yesterday, when I was trying to do anything -- write in Word, write in this forum -- the program would freeze up for minutes at a time before it would let me do anything. It would work well for a while, but then it would happen again.

 

I haven't dealt with it is as much, but it still happens ... As I was typing this reply, Firefox froze (got a not responding) and it took more than a minute for me to be able to access it again.

 

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/19/2014
Scan Time: 9:54:01 AM
Logfile: mal519.txt
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.05.19.04
Rootkit Database: v2014.03.27.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Chameleon: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: sooz

Scan Type: Hyper Scan
Result: Completed
Objects Scanned: 232685
Time Elapsed: 29 min, 33 sec

Memory: Enabled
Startup: Enabled
Filesystem: Disabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
PUP.Optional.Conduit.A, C:\Users\sooz\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (      "startup_urls": [ "http://gmail.com/", "https://accounts.google.com/ServiceLogin?service=mail&passive=true&rm=false&continue=https://mail.google.com/mail/&ss=1&scc=1&ltmpl=default&ltmplcache=2", "http://search.conduit.com/?ctid=CT2260173&SearchSource=48&CUI=UN31123170191831249&UM=2" ],), Replaced,[142cf45fff7c3105c514a6d4dc2804fc]

Physical Sectors: 0
(No malicious items detected)


(end)



#21 sooz

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Posted 19 May 2014 - 09:48 AM

BTW, it's still not running well. It took about 10 minutes for me to get Chrome to open, and that was after re-starting the computer. The re-start was faster and better, but Chrome didn't want to come on at all.



#22 jeffce

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Posted 19 May 2014 - 10:12 AM

Yeah there is something that is wanting to stick around in chrome.  Google Chrome can be a bit tricky to actually fix.  Usually, the fastest and easiest way to fix it is to uninstall in and then reinstall a fresh copy.  Before we go there, please do the following:
 
thisisujrt.gif  Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Posted Image
 
 

#23 sooz

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Posted 19 May 2014 - 11:22 AM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by sooz on Mon 05/19/2014 at 13:09:55.47
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{034D7D17-D803-429F-98D4-099E4CD269F1}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{0522B153-C778-489A-A0DF-7BF40B0B62FC}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{05EA25A5-E6B5-4C89-A8C8-3D2CCC074B43}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{096F03FB-3609-490C-833B-C6CBAF356DC0}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{0AB1F377-1FBA-4F27-89CC-4C05B0E50D49}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{0BBF7FE2-45C5-46C4-ABEC-1B851FA64972}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{0E3BCFC9-BF31-42D8-B305-60A9139EA493}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{0F3DF8D7-A758-4FB3-9684-D51B9F86793B}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{0FECFB0A-6357-4528-9BDC-9D4420EDE21D}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{110FD214-B259-4287-A1C6-BC3C6DEBBBD8}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{12EC3515-84AA-48D7-A093-C53650AAE490}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{145457AD-4585-417F-B924-7B4B1A981BA8}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{15C21960-BF77-488E-BDC1-34A33E90A7A2}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{16AC1D16-5455-4DC0-8560-98069A359D36}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{174DE7C7-AE15-43C0-9624-C25535DC9080}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{1A83C343-0A72-4812-8675-2F6071F06FB8}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{1C65AF50-0AE5-48D4-872A-F01DB1DD5879}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{1D7896A9-A7D1-4966-AC64-69E6A484D1A3}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{1FACF1E4-8A0D-4355-BB2D-B3535FE64E31}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{2258048A-4E76-47F7-B6D1-7A18B11E57F0}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{237391D3-3393-4ECF-86B4-E3CDE20860CE}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{25C05E8D-1A47-4584-ADB0-58F51C056E77}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{3460EDAE-7C49-4639-B59C-7BED0009BDC9}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{383B1741-049D-4D0F-A094-C7ABAF334C44}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{3A3457C5-0725-4D0A-A146-BFD46B722D16}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{3B52E959-DC5B-4556-992C-E0041E304A77}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{3EB0E6D7-BAA9-4217-9089-C64CE9F841B9}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{401CAA75-FB2E-4FAE-949C-A452A4AEB7E4}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{4114CC03-CAED-4C9B-AC63-24DE9820B24D}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{42B87988-18D2-4CE7-8BA0-A921B9B579DD}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{4349338C-CEE1-4A37-AD6C-427321FE1356}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{4AD105AD-C377-443E-9ABD-92038FB77BA8}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{4B0015ED-B5DF-4D57-A71D-9F28F30ED14C}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{4B01BA80-6042-400E-8714-9A60A4CE4992}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{4EDB11C6-2ED9-4AA6-816D-412516779F2F}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{508E70C8-939A-4AD2-9E84-9D5BF5F8DAAE}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{516A2C8F-AB9C-43AD-8F49-8B274ADDB888}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{5AC1E76E-DBB9-46E9-AC6E-4ED8D086E64A}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{5ED373EC-BDE6-4568-BC74-7EF36A148131}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{5F0468E6-928D-497C-9099-FC949653DB6F}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{5F6DC75C-2A69-48B2-83C1-065B1B0713FB}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{5FA309CB-8FEE-447B-A074-6F88EE87EAFD}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{64A527EC-A88E-4BBD-BFED-2CCE8F1DE5D2}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{67302EF9-5DBA-4300-9762-D25ADC9A2856}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{675BC519-1D36-41BB-BAA5-77D63684C745}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{683F8CD8-F225-46A9-9305-EFD13FDF4AF4}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{692DE4D3-F7A0-43CE-91B1-0BB9C3E2F011}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{72A81869-6568-4BFE-9BC3-0DDC8FDAC110}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{739219BC-8BEE-4782-87EA-722898D4C846}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{756C5709-1457-4CFE-97EB-A04DFF7B047C}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{7AEE84AB-2992-4D81-A5DB-221266F8548D}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{7C8C7EC4-5418-41CC-B62C-5834F179F358}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{805B80AA-2688-4B59-96F1-4590E830625C}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{80D12AD1-DB4F-461F-8944-52CA81D8C8E5}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{81698CB6-E194-42B4-AA6F-FB77560A4866}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{848CECB3-4DC7-487C-9139-ABA466F8DFBA}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{84BA5779-F0F2-4934-8938-CFB16C0306E7}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{867A43F1-7C26-4E78-B4E5-3EFD89284FD3}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{86F46BA8-07BE-4166-8C05-BBAEDE9AA845}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{87E76E26-3E05-47B6-A0BF-52AA02532C0B}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{8E808240-11CD-483A-AB1E-CAE95124A935}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{9272F05A-C3F1-402D-819C-51632C6F48F0}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{970EB3EC-8A6A-4717-BC56-FFC61559EF72}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{9A33BAA3-E09F-4A7F-9E77-219369AC27DE}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{AB3EEBBD-382F-4673-AEC0-357C5740943E}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{AC7FEBB6-6375-4F60-BD88-0784F795EEE5}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{ACB9ECB4-847B-41C6-A040-99196B2EF7CF}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{AF342E1A-B0FE-40D4-8880-163CD1C3C746}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{B28247C1-85E9-412C-AAA9-28AE360E61B7}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{B3FD9C88-FC4A-4501-A04C-59572F3C1857}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{B721895F-A637-447B-AFE7-65DC59F85A0A}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{B76C2DCC-A97C-4BF8-8D70-9806EDC18AD7}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{BA2D707F-F9B6-443A-BFB4-722B09461347}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{BCEE1876-28BF-49E7-A0DA-992FCA1D2CDA}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{C5458EFB-EB42-41A8-9746-306754BF11ED}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{CA7E8F28-BA25-4808-8206-3A0CBA55B0C1}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{CA819A67-FB6C-40BF-A345-3BD5B6DE9DD9}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{D0E89A04-4B6D-4A6D-880F-6027CD453088}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{D21FE37D-716D-4716-8CB5-7D319DF42DF5}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{D5CB2624-9362-45AC-BD6B-B82748671B8D}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{E50EE586-E57D-4CB8-8FE9-24F7FE6CB52E}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{E5973AAD-DD7E-4EFD-AF6C-E72B805A453F}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{E8BFBF09-BF48-4977-B81B-CEBC0DE78D3E}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{F1E27D43-373F-4E48-96C2-F45B61DA9AB5}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{F27BBE20-8350-4C14-B6CB-A1294DA1CA7B}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{F33B96E3-E1DF-4B21-B4F1-7339C3295189}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{F4D6681E-3342-49AE-8791-E23B5FA6CE2C}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{F5C5E8E4-5D49-42AC-BC0D-6A0E1570D46D}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{F8A21B57-0A80-4FB4-ABEC-AE1386DBB1BC}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{FCFD0772-1501-4662-B6B0-54C04A9B18CC}
Successfully deleted: [Empty Folder] C:\Users\sooz\appdata\local\{FF9F928E-5262-4349-A470-817C89D3C82A}



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 05/19/2014 at 13:21:25.43
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#24 jeffce

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Posted 19 May 2014 - 11:28 AM

Any improvement?


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#25 sooz

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Posted 19 May 2014 - 11:35 AM

Much improvement. I restarted the computer and then launched Chrome (and Firefox) and both came up with serious lag. So, it took about six minutes (from your last post) to restart and write this to you.

 

Considering it would take several minutes just to open one browser, I would say that is pretty good.


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#26 jeffce

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Posted 19 May 2014 - 11:43 AM

Ok great!!  Give it a good run around today and let me know later if all is well.  If so, we can remove our tools.  :)


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#27 sooz

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Posted 19 May 2014 - 02:21 PM

I still get these odd lags. It will be OK for a little while and then everything seems to freeze up at the same time.



#28 jeffce

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Posted 19 May 2014 - 04:18 PM

Well this lagging may not be malware related at all, but let's get a look with a different tool...
 
ttLR1ki.jpg

  • Download OTL to your desktop.
  • Right-click and Run as Administrator on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
      Note:These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.

----------


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#29 sooz

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Posted 19 May 2014 - 07:12 PM

This has been running for more than a half hour. Now it seems stuck. Says "not responding"

#30 sooz

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Posted 19 May 2014 - 07:47 PM

I ended the program and tried running it again. It keeps getting stuck in the same spot ... C:\windows\sysnative\fdeploy.dll...
I can't see the rest of the file

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