INFECTED WITH HPSERVICE.EXE TROJAN MALWARE IDK PLEASE HELP [Closed]

Hello steve2016, welcome to WhatTheTech's Malware Removal forum!
 
My username is LiquidTension, but you can call me Adam. I will be assisting you with your malware-related problems.
If you would allow me to call you by your first name I would prefer that. 
 
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Important: I have laid out some "ground rules" I would very much appreciate you follow. Please read through the points below, to ensure this process moves as quickly and efficiently as possible.

• Please read through my instructions thoroughly, and ensure you carry out each step in the order specified.
• Please do not post logs using the CODE, QUOTE or ATTACHMENT format. Logs should be posted directly in plain text. If you receive an error whilst posting, please break the log in half and use multiple posts.
• Please do not run any tools or take any steps other than those I provide for you. Independent efforts may make matters worse, and will affect my ability in ascertaining the current situation & providing the best set of instructions for you.
• Ensure you are subscribed to this topic to receive instant email notifications of my responses.
  • ​Scroll to the top of this page and ensure you see the following: [external image: 6hgDYJ6.png]
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• Please attempt to backup important documents before proceeding with my instructions.
• If you come across any issues whilst following my instructions, please stop and inform me of the issue in as much detail as possible. Please do not hesitate to ask before you run anything.
• Topics are locked if no response is made after 5 days. Please inform me if you will require additional time to complete my instructions.

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Please be advised that I am currently in training. My responses will need to be approved by one of our experts before I post them. This is only to ensure you are receiving accurate instructions. I will return as soon as possible. 

Hello steve2016,
 
Why do you suspect Hpservice.exe is malware? Hpservice.exe is a legitimate HP file, related to their 3D DriveGuard. From your log, I can see Hpservice.exe - it is digitally signed and in the correct location. 
 
Are you experiencing any other issues? What else makes you suspect you are infected? 
 
 
STEP 1
[external image: xlK5Hdb.png] Farbar Recovery Scan Tool (FRST) Scan

• Please download Farbar Recovery Scan Tool (x64) and save the file to your desktop.  
• Windows XP: Double-click FRST64.exe to run the programme.
  Windows 8/7/Vista: Right-Click FRST64.exe and select [external image: AVOiBNU.jpg] Run as administrator to run the programme.
• Click Yes to the disclaimer.
• Ensure the Addition.txt box is checked.
• Click the Scan button and let the programme run.
• Upon completion, click OK, then OK on the Addition.txt pop up screen.
• Two logs (FRST.txt & Addition.txt) will now be open on your desktop. Copy the contents of both logs and paste in your next reply. 
   

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STEP 2
[external image: pfNZP4A.png] Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

• FRST.txt
• Addition.txt

Hello, 
 
I have not heard back from you in 3 days.

• Do you still require help?
• If you require additional time to complete my instructions, please let me know.
• If after 48 hours you have not replied to this thread it will have to be closed.