Hi there,
my name is Marius and I will assist you with your malware related problems.
Before we move on, please read the following points carefully.
First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
Perform everything in the correct order. Sometimes one step requires the previous one.
If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
Scan with FRST in normal mode
Please download Farbar's Recovery Scan Tool to your desktop: FRST 32bit or FRST 64bit (If not sure: Start –> Computer (right click) –> properties)
Run FRST.
Don´t change one of the checkboxes and hit Scan.
Logfiles are created on your desktop.
Poste the FRST.txt and (after the first scan only!) the Addition.txt.
Scan with Gmer rootkit scanner
Please download Gmer from here by clicking on the "Download EXE" Button.
Double click on the randomly named GMER.exe. If asked to allow gmer.sys driver to load, please consent.
If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
In the right panel, you will see several boxes that have been checked. Uncheck the following …
Sections
IAT/EAT
Show All ( should be unchecked by default )
Leave everything else as it is.
Close all other running programs as well as your Browser.
Click the Scan button & wait for it to finish.
Once done click on the Save.. button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop.
Please post the content of the ark.txt here.
**Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 16-02-2014
Ran by [removed] (administrator) on WAYNE-5BB001150 on 19-02-2014 15:11:56
Running from C:\Documents and Settings\[removed]\Desktop
Microsoft Windows XP Professional Service Pack 3 (X86) OS Language: English(US)
Internet Explorer Version 7
Boot Mode: Normal
The only official download link for FRST:
Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
Hosts: Hosts file not detected in the default directory
Tcpip\..\Interfaces\{44224713-5C34-4DF0-BA99-FC38D7806FDA}: [NameServer]142.166.145.137 142.177.2.130
Some content of TEMP:
====================
C:\Documents and Settings\Guest\Local Settings\temp\IadHide4.dll
C:\Documents and Settings\Wayne\Local Settings\temp\e00ca23b-4201-4fd4-b6e6-9c9d3d1e88e9.exe
C:\Documents and Settings\Wayne\Local Settings\temp\iprd0FF8C30A-54F4-4297-87AC-F2D53BF84079.dll
C:\Documents and Settings\Wayne\Local Settings\temp\iprd97E32003-3F04-4AE9-B3E7-F8F7E75CEF5A.dll
C:\WINDOWS\explorer.exe => MD5 is legit
C:\WINDOWS\system32\winlogon.exe => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit
C:\WINDOWS\system32\User32.dll => MD5 is legit
C:\WINDOWS\system32\userinit.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll
[2004-08-03 23:56] - [2008-04-14 05:42] - 0399360 ____A (Microsoft Corporation) 2589fe6015a316c0f5d5112b4da7b509
ATTENTION ======> If the system is having audio adware rpcss.dll is patched. Google the MD5, if the MD5 is unique the file is infected.
C:\WINDOWS\system32\Drivers\volsnap.sys => MD5 is legit
==================== End Of Log ============================
This is the second time i have tried to run GMER.exe with the same result. Before the scan would finish to the point where I could save it, a blue screen would pop up advising me that Windows was closed to protect the system I did take notes this time. At the very bottom of the screen this was inidcated:
Please download Malwarebytes Anti-Rootkit from here Malwarebytes : Malwarebytes Anti-Rootkit and save it to your desktop.
Be sure to print out and follow the instructions provided on that same page.
Caution: This is a beta version so please be sure to read the disclaimer and back up any important data before using.
Double click the mbar.zip file to open it, then 'Extract all files'.
Double click the mbar folder to open it, then double click mbar.exe to start the tool.
Check for Updates, then Scan your system for malware
If malware is found, do NOT press the Cleanup button yet. Click EXIT.
I'd like to see the log first so I can see what it sees. You'll find the log in that mbar folder as MBAR-log-[date and time]***.txt . Please attach that to your next reply.
SearchScopes: HKLM - DefaultScope value is missing.
SearchScopes: HKLM - {BE28C22E-F666-424d-B5FD-125C4AFEE34E} URL = http://search.myheri…q={searchTerms}
SearchScopes: HKCU - {BE28C22E-F666-424d-B5FD-125C4AFEE34E} URL = http://search.myheri…q={searchTerms}
BHO: Ask Search Assistant BHO - {9CB65201-89C4-402c-BA80-02D8C59F9B1D} - C:\Program Files\AskTBar\SrchAstt\1.bin\A5SRCHAS.DLL (Ask.com)
BHO: Ask Toolbar BHO - {FE063DB1-4EC0-403e-8DD8-394C54984B2C} - C:\Program Files\AskTBar\bar\1.bin\ASKTBAR.DLL (Ask.com)
Toolbar: HKLM - Ask Toolbar - {FE063DB9-4EC0-403e-8DD8-394C54984B2C} - C:\Program Files\AskTBar\bar\1.bin\ASKTBAR.DLL (Ask.com)
Toolbar: HKCU - Ask Toolbar - {FE063DB9-4EC0-403E-8DD8-394C54984B2C} - C:\Program Files\AskTBar\bar\1.bin\ASKTBAR.DLL (Ask.com)
FF SearchPlugin: C:\Documents and Settings\Wayne\Application Data\Mozilla\Firefox\Profiles\n9smi8ng.default-1377202750296\searchplugins\askcom.xml
FF SearchPlugin: C:\Program Files\mozilla firefox\searchplugins\MyHeritage.xml
FF SearchPlugin: C:\Program Files\mozilla firefox\browser\searchplugins\adawaretb.xml
CHR HomePage: hxxp://securedsearch2.lavasoft.com/index.php?pr=vmn&id=adawaretb&v=3_8&idate=2014-01-28&ent=hp&u=3130F3F083BDAEE5F97F0C52E8624A58
CHR RestoreOnStartup: "startup_urls": ["hxxp://securedsearch2.lavasoft.com/index.php?pr=vmn&id=adawaretb&v=3_8&idate=2014-01-28&ent=hp&u=3130F3F083BDAEE5F97F0C52E8624A58"],
"restore_on_startup"
CHR DefaultSearchURL: {google:baseURL}search?{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}sourceid=chrome&ie={inputEncoding}&q={searchTerms}
CHR Extension: (Deals Plugin Extension) - C:\Documents and Settings\Wayne\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\bbhgoadfgiandmaieopaphefbhcdpfaf [2013-02-13]
C:\Program Files\AskTBar
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Run frst.exe (on 64bit, run frst64.exe) and press the Fix button just once and wait.
The tool will make a log (Fixlog.txt) which you find where you saved FRST. Please post it to your reply.
Use the Windows Error Checking utility (Check Disk), with the options to fix file system errors and scan the disk surface for errors, attempt recovery of data and repair the disk:
Click the [external image: StartBtn.gif] button
Click My Computer.
Right-click on the drive that you wish to check > Properties > Tools tab
In the "Error checking" section, click on Check now.
Place a checkmark in both boxes > Start.
If the disk you have chosen is the Windows system disk:
A message will notify you that a restart is necessary ask "Do you want to check for hard disk errors the next time you start your computer?".
Click Schedule disk check > OK and close all windows.
Re-start the computer. The disk will be checked when the system boots.
This will take some time to run and at times may appear stalled but just let it run.
When the disk check is complete, the system will re-start automatically and load Windows.
A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
Click the [external image: StartBtn.gif] button
Click Run.
Type "eventvwr" without the quotes and press the key.
The Event Viewer window will open.
In the left pane, expand "Event Viewer (local)" then click on Application.
In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
Look in the Source column for "Winlogon", with an entry corresponding to the date and time of the disk check.
Click on that Winlogon entry to select it.
In the box below "Description", Copy all of the contents.
Paste the contents into your next reply.
System File Check
For Windows XP:
Press the Windows- and the R-key simultanously.
Within the text box that jus opened, write cmd and hit Enter.
For Windows Vista/7:
Press the Windows key to open the start menu.
Don´t highlight anything, just write cmd.
The start menu will offer you an entry named cmd.
Right click it and select "run as administrator"
Within the opening window, write the following:
sfc /scannow
(See the blank within).
Hit enter. Your system will be checked for damaged system files.
Tell me the result of that scan in here (as the tool produces no log).
Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 16-02-2014
Ran by [removed] at 2014-02-28 13:00:53 Run:1
Running from C:\Documents and Settings\[removed]\Desktop
Boot Mode: Normal
HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks\\{9CB65206-89C4-402c-BA80-02D8C59F9B1D} => Value deleted successfully.
HKCR\CLSID\{9CB65206-89C4-402c-BA80-02D8C59F9B1D} => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => Value was restored successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{BE28C22E-F666-424d-B5FD-125C4AFEE34E} => Key deleted successfully.
HKCR\Wow6432Node\CLSID\{BE28C22E-F666-424d-B5FD-125C4AFEE34E} => Key not found.
HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{BE28C22E-F666-424d-B5FD-125C4AFEE34E} => Key deleted successfully.
HKCR\Wow6432Node\CLSID\{BE28C22E-F666-424d-B5FD-125C4AFEE34E} => Key not found.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9CB65201-89C4-402c-BA80-02D8C59F9B1D} => Key deleted successfully.
HKCR\CLSID\{9CB65201-89C4-402c-BA80-02D8C59F9B1D} => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FE063DB1-4EC0-403e-8DD8-394C54984B2C} => Key deleted successfully.
HKCR\CLSID\{FE063DB1-4EC0-403e-8DD8-394C54984B2C} => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\\{FE063DB9-4EC0-403e-8DD8-394C54984B2C} => Value deleted successfully.
HKCR\CLSID\{FE063DB9-4EC0-403e-8DD8-394C54984B2C} => Key deleted successfully.
HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{FE063DB9-4EC0-403E-8DD8-394C54984B2C} => Value deleted successfully.
HKCR\CLSID\{FE063DB9-4EC0-403E-8DD8-394C54984B2C} => Key not found.
C:\Documents and Settings\Wayne\Application Data\Mozilla\Firefox\Profiles\n9smi8ng.default-1377202750296\searchplugins\askcom.xml => Moved successfully.
"C:\Program Files\mozilla firefox\searchplugins\MyHeritage.xml" => not found.
C:\Program Files\mozilla firefox\browser\searchplugins\adawaretb.xml => Moved successfully.
CHR HomePage: hxxp://securedsearch2.lavasoft.com/index.php?pr=vmn&id;=adawaretb&v;=3_8&idate;=2014-01-28&ent;=hp&u;=3130F3F083BDAEE5F97F0C52E8624A58 ==> The Chrome "Settings" can be used to fix the entry.
CHR RestoreOnStartup: "startup_urls": ["hxxp://securedsearch2.lavasoft.com/index.php?pr=vmn&id;=adawaretb&v;=3_8&idate;=2014-01-28&ent;=hp&u;=3130F3F083BDAEE5F97F0C52E8624A58"], ==> The Chrome "Settings" can be used to fix the entry.
CHR DefaultSearchURL: {google:baseURL}search?{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}sourceid=chrome&ie;={inputEncoding}&q;={searchTerms} ==> The Chrome "Settings" can be used to fix the entry.
C:\Documents and Settings\Wayne\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\bbhgoadfgiandmaieopaphefbhcdpfaf => Moved successfully.
C:\Program Files\AskTBar => Moved successfully.
I did the operation following your instructions up to "winlogon" > "Description", There is nothing in the box below the "Description". box. The box in completely blank with no indication of "Copy all"
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