19 replies to this topic

[amfletch]

Dear Jo

have run the scans you asked and attached the logs.  Have uninstalled old versions of Adobe Reader and downloaded the newest version.

Can also confirm the desktop.ini files have disappeared.

Many thanks

Amanda 

Attached Files

•  OTL.Txt   113.59KB   202 downloads
•  02122014_185504.txt   4KB   197 downloads

[Jo*]

Hello Amanda,


well done.

It Appears That Your Pc Is Now Clean!
 

***

Clean up:

Right-click AdwCleaner.exe and select Run As Administrator.

• Click on the Uninstall button.
• A window will open, press the Confirm button.
• AdwCleaner will uninstall now.

***

Run OTL.exe

• Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

:OTL

:Commands
[emptytemp]
[clearallrestorepoints]

• Close all other programs apart from OTL as this step may require a reboot
• Then click the Run Fix button at the top
• Let the program run unhindered.
• Say Yes to the prompt and then allow the program to reboot your computer.

***

Clean up with delfix:

• please download delfix to your desktop.
• Close all other programms and start delfix.
• Please check all the boxes and run the tool.
• delfix will now delete all found traces of our removal process

***

Delete the log files our tools created; they are located at your desktop or at the
"c:\users\{.......}\Downloads" folder.
Highlight them, and press the del or delete key on the keyboard.
You can browse to the location of the file or folder using either My Computer or Windows Explorer.

***

Here are some Preventive tips to reduce the potential for spyware infection in the future:

1. Browse more secure

• WOT - Know which websites to trust
  Web of Trust - this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam.

2. Enable Protected Mode in Internet Explorer. This helps Windows Vista, 7 / 8 users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:

• Open Internet Explorer
• Click on Tools > Internet Options
• Press Security tab
• Select Internet zone then place check next to Enable Protected Mode if not already done
• Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
• Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.

3. Make sure you keep your Windows OS current.

• Windows XP users can visit Windows update regularly to download and install any critical updates and service packs.
• Windows Vista / 7 users can update via
  Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane).

4. Avoid P2P

• If you think you're using a "safe" P2P program, only the program is safe, not the data.
• You will share files from unsafe sources, and these may be infected.
• Some bad guys use P2P filesharing as an important chanel to spread their wares.

5. Use only one anti-virus software and keep it up-to-date.

6. Firewall
Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

7. Backup regularly
You never know when your PC will become unstable or become so infected that you can't recover it.

8. Use Strong passwords!

9. Email attachments
Do not open any unknown email attachments, which you received without asking for it!


Extra note:
Keep your Browser, Java, pdf Reader and Adobe Flash Up to Date.
Make sure your programs are up to date - because older versions may contain Security Leaks.
To find out what programs need to be updated, please run the Secunia Software Inspector Scan. http://secunia.com/software_inspector/

***

[amfletch]

Hi Jo

thank you so much for all your help.  All your instructions were clear and easy to follow for someone who is not very good with the technical side of computers.

I have followed all the above instructions and attached the logs from OTL and Delfix for your info. 

I mostly use Chrome for my browsing. Do you have instructions similar to the ones for explorer to allow me to check I have it set for protected mode.  Couldn't find them myself.

Again many thanks

Amanda

Attached Files

•  DelFix.txt   1.81KB   194 downloads
•  02132014_121536.txt   2.82KB   187 downloads

[Jo*]

You are very welcome, Amanda.
Glad we could help.

Browser Security Settings for Chrome, Firefox and Internet Explorer

[Jo*]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.