35 replies to this topic

[Tomk]

You had a bunch of services that weren't running. I can't tell you why (and it's not because it's a secret - I just don't know  )  Services are often dependent on each other.  Sometimes if they don't start in the correct order... they fail to start.  The startup repair got some going, Windows all-in-one repair restored some others, and it appears that ComboFix "kick started" some others.  My best guess is that when the Service Control Manager started working again... the display driver was able to operate correctly.

 

Time for some housekeeping

• Click START then RUN
•  
• Now type ComboFix /Uninstall in the runbox  and click OK.
• Note the space between the X and the U, it needs to be there.
• 

The above procedure will:

• Implement some cleanup procedures.
• Reset System Restore.

 

 

Now to remove most of the tools that we have used in fixing your machine:

• Make sure you have an Internet Connection.
• Download OTC to your desktop and run it
• A list of tool components used in the cleanup of malware will be downloaded.
• If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
• Click Yes to begin the cleanup process and remove these components, including this application.
• You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.

Please re-enable any security that was disabled.

 

 

If you have any tools/logs left... you can just delete them.

 

The following is my standard advice for the future.  Use what you can and pat yourself on the back for what you're already doing.

Please take time to read Preventing Malware - Tools and Practices for Safe Computing.  Very important information for your consideration is contained therein.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein


Also: "How to prevent malware" 
by miekiemoes

Please respond back that you understand the above and let me know if you have any questions.  Otherwise, this thread will be closed Resolved. 
 

[maldini]

I was afraid of this

 

Just as I was writing back to you to let you know that I understood everything you said and you could close the thread, I got the blue screen of death, complaining about the display driver again.

 

It will not boot into normal mode again, basically putting me back at square one.

 

Could we be more looking at a hardware issue here?

 

I am attempting the Startup Repair again but I am not hopeful that this is anything more than a temporary fix.

[Tomk]

At this point I believe we have reached any usefulness I might be to you.  We have reached the limit of my meager knowledge.  As this doesn't appear to be a malware problem, you will be better served by posting in the windows forum and letting the Tech Team help you sort things out.  They are infinitely more knowledgeable about the workings of windows and hardware than I am.
 
When you post there... be sure to include a link back to this thread so they can see what we have done/tried.  Also, they request that you give them :

• computer manufacturer
• model
• operating system

in your initial post.
 
I'm sorry I couldn't have been more helpful.

[maldini]

I want to thank you very much for your time and help!  It is very much appreciated.

 

Please go ahead and close this thread.

[Tomk]

Good luck and be well!

[Tomk]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

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