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Mutiple computer issues [Solved]


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32 replies to this topic

#31 thesopranosaurus

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Posted 02 January 2014 - 06:32 PM

Ok, that worked. Thank you!! :woot:

 

So I think everything is working correctly now. Is there any way to tell how this laptop got to be so bad in the first place? When I was watching Malwarebytes work, and it blew my mind that it had over 60 issues. Just for my own knowledge, how does a computer  become this infected when there's an antivirus program installed, and how can we avoid future infections?


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#32 jeffce

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Posted 03 January 2014 - 06:46 AM

Hi,
 
Glad to hear that worked for you.  :)  
 
Great questions....it is really hard to say where the infection was picked up at originally.  There are so many avenues that malware can attack a system and even with an antivirus and antimalware, there are hundreds of new variants of malware every day.  Until an antivirus "sees" this new variant, it will not detect it.  There is no antivirus that will catch 100% of malware 100% of the time, but they do the very best they can.  :)
 
Providing there are no other malware related problems...

IT APPEARS THAT THE LOGS WE HAVE NOW ARE NOW CLEAN!  GREAT JOB!!  

This infection appears to have been cleared, but I can not give you any absolute guarantees.  As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.
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The following will implement some cleanup procedures as well as reset System Restore points:

Press the Windows key + R and this will open the Run text box.  Copy/paste the following text into the Run box as shown and click OK.
  Combofix /Uninstall
  (Note: There is a space between the ..X and the /U that needs to be there.)

jEuYelX.jpg
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81mYIKe.jpg  AdwCleaner

Double click on AdwCleaner.exe to run the tool again.

  • Click on the Uninstall button.
  • Click Yes when asked are you sure you want to uninstall.
  • Both AdwCleaner.exe, its folder and all logs will be removed.

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Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. If you did not have Malwarebytes Antimalware before, I would keep it and run it weekly.
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Here are some tips to reduce the potential for spyware infection in the future:

1. Make your Internet Explorer more secure - This can be done by following these simple instructions:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

2. FireFox  If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure:
NoScript
AdBlock Plus

3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis.  With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

4. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly.   **There are firewalls that could be downloaded and used but I would personally only recommend using one of the following below:
Online Armor Free
Agnitum Outpost Firewall Free
Comodo Firewall Free

5. Make sure you keep your Windows OS currentWindows XP users can visit Windows update   regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems.  Without these you are leaving the back door open.

6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites.  WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

7. Finally, I strongly recommend that you read Miekiemoes' great advice How to prevent malware.

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
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#33 jeffce

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Posted 04 January 2014 - 06:45 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.
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