my name is Jo and I will help you with your computer problems.
Please be advised that I am currently in training, so my responses will need to be approved by one of our experts before I post them. This is only to ensure you are receiving accurate instructions. It may cause a delay in my replies.
Please follow these guidelines:
Logs can take a while to research, so please be patient.
Read and follow the instructions in the sequence they are posted.
print or copy & save instructions.
Do not install / uninstall any applications, unless otherwise instructed.
Use only that tools you have been instructed to use.
Copy and Paste the log files inside your post, unless otherwise instructed.
Ask for clarification, if you have any questions.
Stay with this topic til you get the all clean post.
My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
I will return as soon as possible with more instructions.
1. Download Security Check by screen317 from here or here.
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box. Vista / Windows 7/8 users right-click and selectRun As Administrator.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.
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2. Please download Malwarebytes Anti-Rootkit and save it to your desktop.
Be sure to print out and follow the instructions provided on that same page.
Caution: This is a beta version so please be sure to read the disclaimer and back up all your data before using.
Scan your system for malware
If malware is found - do not press the Clean up button, please go to the MBAR folder and then copy/paste the contents of the MBAR-log-***.txt file to your next reply.
If there is no malware found, please let me know as well.
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3. Download OTL to your desktop.
Double click on the icon to run it. Vista / Windows 7/8 users right-click and selectRun As Administrator.
Make sure all other windows are closed and to let it run uninterrupted.
When the window appears, underneath Output at the top change it to Minimal Output.
Check the boxes beside LOP Check and Purity Check.
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. Note: These logs can be located in the OTL folder on your C:\ drive if they fail to open automatically.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.
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4. Please go to one of the below sites to scan the following file(s): Virus Total (Recommended) jotti.org VirScan click on Browse, and upload the following file(s) for analysis:
C:\WINDOWS\System32\drivers\ieftbc.sys
Then click Submit. Allow the file to be scanned, and then please copy and paste the results link (for Virus Total) here for me to see. If it says already scanned – click "reanalyze now" Please post the results in your next reply.