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I keep getting the following security alert message when I surf [Solve


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55 replies to this topic

#16 babbagene

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Posted 01 December 2013 - 02:48 PM

BTW you hd mentioned seeing FrostWire on the computer , I looked for it in CONTRO: PANEL PROGRAMS so I could delete it , but it is not listed there.
Thank you
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#17 babbagene

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Posted 01 December 2013 - 03:02 PM

You mentioned seeing ZFROSTWIRE , I checked Control Panel Programs But I do not see it listed .
BTW I am still getting the message about Revocation Information message and I also still cannot log into ZYNGA.com even though I can log in with no problem on my desktop

#18 OCD

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Posted 01 December 2013 - 07:25 PM

Hi babbagene,

Which browser/s do these errors occur in?
When you encounter the security warning, what options are available and what option do you select?
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#19 babbagene

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Posted 01 December 2013 - 08:02 PM

I am using Windows Vista, and ie 11  the IE must have upgraded on its own because I do not believe tis comuter came with that vrsion



#20 OCD

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Posted 01 December 2013 - 08:10 PM

Hi babbagene,

 

 

I am using Windows Vista, and ie 11


Are you sure you're running Windows Vista?

Your Security Check scan contradicts this:

Results of screen317's Security Check version 0.99.77
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11

Does the error occur in Internet Explorer? Do you use other browsers? (i.e. Mozilla Firefox, Chrome)

 


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#21 babbagene

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Posted 02 December 2013 - 10:28 AM

I'm sorry OCD , I am indeed using Windows 7. I have always used Internet Explorer as my Browser since I bought the computer some years ago and I never had this problem.



#22 OCD

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Posted 02 December 2013 - 05:36 PM

Hi babbagene,

bullseye_zpse9eaf36e.gif Clear Browser Cache in IE11
  • Close all Internet Explorer and Windows Explorer windows that are currently open.
  • Open Internet Explorer.
  • Click the Tools button ietoolsbutton.jpg, and then select the General tab, then select Browsing history, click the Delete button.
  • Select the check box next to each of the following categories.
    • Temporary Internet files and website files
    • Cookies and website data
    • History
  • Click Delete
=========================

bullseye_zpse9eaf36e.gif Reboot

=========================

Check and see if that has any effect on the Security Warning or your ability to log in Zynga
OCD

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#23 babbagene

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Posted 03 December 2013 - 11:42 AM

Hi I did that and I am still getting the same ALERT MESSAGE.

#24 OCD

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Posted 03 December 2013 - 12:57 PM

Hi babbagene,
 

When you encounter the security warning, what options are available and what option do you select?

Please answer this question.
  • What site or sites do you receive these security warnings from?
  • Can you log into Zynga?
=========================

bullseye_zpse9eaf36e.gif Clear the Secure Sockets Layer (SSL)state
  • Close all Internet Explorer and Windows Explorer windows that are currently open.
  • Open Internet Explorer.
  • Click the Tools button ietoolsbutton.jpg and then select theContent tab

    IE11InternetOptions-Contenttab_zps6b97bf
  • Then select Clear SSL state.

    IE11InternetOptions-ClearSSlState_zpsf45
  • Click OK on the action acknowledgement window.

    IE11InternetOptions-SSLCacheSuccessfully
  • Exit
=========================

bullseye_zpse9eaf36e.gif Reboot and test

=========================

In your next post please provide the following:
  • Status of Security Warning
  • Answers to my questions posted above.

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#25 OCD

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Posted 06 December 2013 - 10:19 AM

Hi babbagene,

Just checking in to see if you still need help?
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#26 babbagene

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Posted 06 December 2013 - 04:22 PM

Hi OCD , I did what you said , and rebooted and I get the same message on all sights I visit , and I can still not log into Zynga.com

#27 OCD

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Posted 06 December 2013 - 10:46 PM

Hi babbagene,
 

I keep getting the following Security Alert message, on many sites that were fine about 3 weeks ago. the message is a s follows : revocation information for the security certificate is not available, do you want to proceed.

 
Do you recall if you added any new software or made any changes prior to the issue starting?

When you receive the security warning:
  • What options are available?
  • What action do you take?
=========================

bullseye_zpse9eaf36e.gif Correct date and time settings
  • Click Start, and then click Control Panel.
  • Click Date, Time, Language, and Regional Options, and then click Date and Time.
  • Click the Date & Time tab.
  • Make sure that the date and time settings are configured to use the current date and time, and then click OK.
=========================

bullseye_zpse9eaf36e.gif Check if proxy server settings are enabled.

Disable proxy server on Internet Explorer (IE)
  • Click Start, type inetcpl.cpl and hit enter.
  • Click Connections tab, click LAN settings button.
  • Uncheck "Use a proxy server for your LAN" under proxy server.
  • Click OK to apply the changes.
  • Open Internet Explorer and check if the issue persists.
=========================

Report back the findings
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#28 babbagene

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Posted 08 December 2013 - 08:07 PM

Hi I did everything stated above and I still am getting the message "Revocation information for the security certificate for this site is not available. Do you want to proceed? [Yes] [No]" , I have chosen both YES and No at different times they seem to have no effect either way, when I hit either one of them the message just disappears until I go to another site.



#29 OCD

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Posted 08 December 2013 - 08:24 PM

Hi babbagene,

bullseye_zpse9eaf36e.gif Malwarebytes' Anti-Malware

Please download Malwarebytes' Anti-Malware to your desktop.

Right click mbam-setup.exe and select "Run as Administrator" and follow the prompts to install the program.

  • At the end, be sure a check-mark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan as shown below.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.

=========================

bullseye_zpse9eaf36e.gif ESET Online Scanner

*Note:

  • It is recommended to disable on-board antivirus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time.
  • Please don't go surfing while your resident protection is disabled!
  • Once the scan is finished remember to re-enable your antivirus along with your anti-spyware programs.

** You need to run your browser with Administrator Rights, to do so right click your browsers short cut and select "Run as Administrator".

= = = = = = = = = = = = = = = = = = = =

Go here to run ESET Online Scanner

(Note: You can use Internet Explorer or FireFox for this scan. If you use FireFox you will be asked to install an additional component. Please allow this.)

  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Disable your Antivirus software. You can usually do this with its Notification Tray icon near the clock
  • Click Start
  • Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is Checked.
  • Click Scan.
  • Wait for the scan to finish.
  • When the scan completes, click List of found threats
  • Click Export to Text file and save the file to your desktop using a unique name, such as ESETScan.
  • Include the contents of this report in your next reply

    Note - when ESET doesn't find any threats, no report will be created.
  • Push the back button.
  • Push Finish
  • Re-enable your Antivirus software.

=========================

In your next post please provide the following:

  • MBAM log
  • ESET's log.txt
  • How's the computer running? (aside from the security warnings)

OCD

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#30 OCD

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Posted 10 December 2013 - 11:49 PM

Hi babbagene,

Just checking in to see if you still need help?
OCD

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