possible malware [Solved]

Your computer is clean now!

Internet Explorer out of date

Your version of Internet Explorer is outdated.

1. Please download IE 10 from http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-10/worldwide-languages


2. Save it to your desktop.


3. Double click on the file on your desktop to start the installation process.


4. Reboot

Adobe Reader out of date

Your Adobe Reader is outdated. We will fix this.

• Get the actual software from here. Important: Uncheck any optional software (for example Google Chrome, etc.) offered.
  
• Run setup and follow the instructions.
  
• Click upon Start–>control panel–>add/remove programs.
  
• Search for and remove any older reader versions.
  

Uninstall our tools using delfix

Please follow these steps in order:

1. In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
   
2. In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
   
3. In any case please download delfix to your desktop.
   
• Close all other programms and start delfix.
  
• Please check all the boxes and run the tool.
  
• delfix will now delete all found traces of our removal process
  


4. If there is still something left please delete it manualy.
   

Recommendations: How to protect yourself

• System Updates
  
Please ensure to have automatic updates activated in your control panel.
For further information and a tutorial, see this Microsoft Support article.

• Protection
  
What you need is one (not more) virus scanner with background protection. Additionally I recommend a special malware scanner to run on demand weekly.
Personally I am using avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer good protection for free.

• To keep your browser free of advertising, you may install the Adblock Plus browser extension.
  
It will filter unwanted advertising out of the website´s content.

• To protect yourself from accidentally visiting malicious web sites, install the Web of Trust (WOT) browser extension.
  
It will display a green (safe), yellow (unknown) or red (potentially dangerous) icon for a visited website within your browser.
In addition, before accessing a dangerous classified web site, a warning screen is displayed.



• Up to date Software
  
Keep your Windows and your third party software up to date. The easiest way to get infected is an outdated windows, followed by: browser(s) (including add-ons and plug-ins), Adobe Flash Player and Adobe Reader, Java Runtime Environment, your antivirus program and so on. These links may help you to check:

• Secunia Personal Software Inspector - checks if your software has updates available.


• SecurityCheck (by screen317) - scans your computer for most vulnerable outdated software.


• Mozilla: Check your plugins - The webpage will tell you if you have outdated plugins running in your Firefox browser.



• Backup
  
Hardware issues, malware, fire, lightning strike: There is a long list of different ways to loose all your data. Back up your files regularly. Use the windows internal backup function or a third party tool and save your data onto an external hard drive, cloud storage, optical media like CDs or DVDs or (if available) a professional network backup system.

• Behaviour
  
The commonest error when using a computer is "error 80" - what means that the error is located about 80cm in front of the monitor. This is a common joke between IT support technicians but it shows that all the safety mechanisms won´t help you if aren´t careful enough.

• While surfing the internet, don´t click on anything you don´t know. In the worst case, it infects your system with malware.


• Watch your step in social networks! Many cyber criminals use them to spread malware, mine personal pata (to be sold to advertising companies, for example) or simply do damage to other users. Even if a received hyperlink within a message seems to be coming from one of your friends, have a closer look. In addition, don´t click everything.


• When installing software, have a look to each of the setup windows and uncheck any additional toolbars or free programs that may be offered additionally. Most of today´s setup procedures contain potentially unwanted programs so keep them off your system.


• Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  
They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.

Before I start these I just wanted to ask, there are seven people that live in the house that use the same network. Can they pass Malware around by being on the same network?

Some malware spreads over network, so this is possible.

If one gets infected, the malware may try to infect other machines within the same network environment.

Sorry so many questions, I renamed the combo fix like stated but it tried to do a scan, Is there a folder somewhere else? Also,tried to download and update Internet Explorer and tried to run and it said that I had an updated version running already and it wouldn't install

rename it back to combofix, then hit the windows- and the r-key simultanously.

Within the text field, write

combofix /uninstall

(see the blank within!)

Hit OK - CF should run and tell you that it has been removed.

it says windows cannot find it and to make sure I typed it correctly and so I tried it like four different times and am getting the same thing.

if it is named uninstall and you run it, it appears to be running a scan. Did you interrupt it when showing the blue screen or before?

^{:)Should I try again to make sure?When it started scanning is when I thought I had stopped it}

^{When I click on the combofix in my computer it just brings up both of my drives.}

^{Also,I did get Internet Explorer to update.}

then please run delfix now

ok i am running combofix again after putting in the uninstall.exe and it has been running for the last 20 minutes. It is scanning. should i stop and just do the next step in your instructions ?

Yeah its working. . I guess I wasn't being patient enough. It has to got through a bit of different thing to do a uninstall

Did you need the delfix log? Also, everytime I go on Internet Explorer and click on a page it says I am about to leave a secure connection,how do I keep that box from popping up? I will explain it to her if needs to be there and she just has to click it each time.

Please post up the exact error message

It doesn't come up every time. I think because I updated Internet Explorer,which warns if your changing between secure and not secure mode

Yes, it does but you may disable this message by placing/removing a checkmark within the message, right?