Jump to content

Build Theme!
  •  
  • Infected?

big grin WE'RE SURE THAT YOU'LL LOVE US!

We invite you to ask questions, share experiences, and learn. It's 100% free. Did we mention that it's free. It is. It's free. Join 91599 other members! Anybody can ask, anybody can answer. Consistently helpful members with best answers are invited to staff. Here's how it works. Virus cleanup? Start here -> Malware Removal Forum.

Try What the Tech -- It's free!


Photo

Computer freeze during Avira Antivirus full scan [Solved]

Computer Hang Computer Freeze Antivirus scan Malware scan pc hang pc freeze PC crash Computer crash

  • This topic is locked This topic is locked
26 replies to this topic

#16 ----------------

----------------

    SuperMember

  • Authentic Member
  • PipPipPipPipPip
  • 1,095 posts

Posted 20 November 2013 - 08:51 AM

Full System Scan with Malwarebytes Antimalware

  • If not existing, please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.


If the program is already installed:
  • Run Malwarebytes Antimalware
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform fullscan, place a checkmark on all hard drives, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location.
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
  • Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  • Post that log back here.

 

 

 

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.


Proud Member of UNITE & TB
 

    Advertisements

Register to Remove


#17 e_smurfs

e_smurfs

    New Member

  • Authentic Member
  • Pip
  • 13 posts

Posted 20 November 2013 - 11:31 AM

Hi Marius,

 

I'm still not able to finish the full scan for Malwarebytes Antimalware. The computer still freeze half way thru the scan, specifically, while scanning the file WLanConn.dll.

 

As I mentioned in my 1st post, each time I tried to do a scan using Avira or Malwarebytes the computer will freeze on the files WLanxxx.dll

 

So should I continue with ESET Online Scan?

 

Regards, Eileen



#18 ----------------

----------------

    SuperMember

  • Authentic Member
  • PipPipPipPipPip
  • 1,095 posts

Posted 21 November 2013 - 05:41 AM

Yes, please run the ESET scan instead.


Proud Member of UNITE & TB
 

#19 e_smurfs

e_smurfs

    New Member

  • Authentic Member
  • Pip
  • 13 posts

Posted 21 November 2013 - 07:17 AM

The ESET scan cannot be completed too. The computer freeze half way again. 



#20 ----------------

----------------

    SuperMember

  • Authentic Member
  • PipPipPipPipPip
  • 1,095 posts

Posted 21 November 2013 - 07:35 AM

Use the Windows Error Checking utility (Check Disk), with the options to fix file system errors and scan the disk surface for errors, attempt recovery of data and repair the disk:

  • Click the "Windows Orb" Start button, then click Computer.
  • Right-click on the drive that you wish to check > Properties > Tools tab
  • In the "Error checking" section, click on Check now.
  • Place a checkmark in both boxes > Start.
  • If the disk you have chosen is the Windows system disk:
  • A message will notify you that a restart is necessary ask "Do you want to check for hard disk errors the next time you start your computer?".
  • Click Schedule disk check > OK and close all windows.
  • Re-start the computer. The disk will be checked when the system boots.
  • This will take some time to run and at times may appear stalled but just let it run.
  • When the disk check is complete, the system will re-start automatically and load Windows.


A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:

  • Click the "Windows Orb" Start button -> type "eventvwr" without the quotes -> press the key.
  • The Event Viewer window will open.
  • In the left pane, expand "Windows Logs" and then click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
  • Click on that Wininit entry to select it.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the contents into your next reply.


Proud Member of UNITE & TB
 

#21 e_smurfs

e_smurfs

    New Member

  • Authentic Member
  • Pip
  • 13 posts

Posted 21 November 2013 - 10:03 AM

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          21/11/2013 11:52:34 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Eileen-PC
Description:
 
 
Checking file system on C:
The type of the file system is NTFS.
 
A disk check has been scheduled.
Windows will now check the disk.                         
  297216 file records processed.                                  
 
  1073 large file records processed.                            
 
  0 bad file records processed.                              
 
  0 EA records processed.                                    
 
  58 reparse records processed.                               
 
  377826 index entries processed.                                 
 
  0 unindexed files processed.                               
 
  297216 security descriptors processed.                          
 
Cleaning up 21 unused index entries from index $SII of file 0x9.
Cleaning up 21 unused index entries from index $SDH of file 0x9.
Cleaning up 21 unused security descriptors.
  40306 data files processed.                                    
 
CHKDSK is verifying Usn Journal...
  33933264 USN bytes processed.                                     
 
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x22c3097000 for 0xe000 bytes.
Read failure with status 0xc0000185 at offset 0x22c3097000 for 0x1000 bytes.
Windows replaced bad clusters in file 30305
of name \Windows\System32\WLanHC.dll.
  297200 files processed.                                         
 
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  9546420 free clusters processed.                                 
 
Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.
 
 154400735 KB total disk space.
 115740216 KB in 208997 files.
    125316 KB in 40307 indexes.
         4 KB in bad sectors.
    349519 KB in use by the system.
      4096 KB occupied by the log file.
  38185680 KB available on disk.
 
      4096 bytes in each allocation unit.
  38600183 total allocation units on disk.
   9546420 allocation units available on disk.
 
Internal Info:
00 89 04 00 e3 cd 03 00 c0 ab 06 00 00 00 00 00  ................
20 74 00 00 3a 00 00 00 00 00 00 00 00 00 00 00   t..:...........
42 00 00 00 5f 84 31 77 50 8c 09 00 50 84 09 00  B..._.1wP...P...
 
Windows has finished checking your disk.
Please wait while your computer restarts.
 
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-11-21T15:52:34.000Z" />
    <EventRecordID>169106</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Eileen-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
 
Checking file system on C:
The type of the file system is NTFS.
 
A disk check has been scheduled.
Windows will now check the disk.                         
  297216 file records processed.                                  
 
  1073 large file records processed.                            
 
  0 bad file records processed.                              
 
  0 EA records processed.                                    
 
  58 reparse records processed.                               
 
  377826 index entries processed.                                 
 
  0 unindexed files processed.                               
 
  297216 security descriptors processed.                          
 
Cleaning up 21 unused index entries from index $SII of file 0x9.
Cleaning up 21 unused index entries from index $SDH of file 0x9.
Cleaning up 21 unused security descriptors.
  40306 data files processed.                                    
 
CHKDSK is verifying Usn Journal...
  33933264 USN bytes processed.                                     
 
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x22c3097000 for 0xe000 bytes.
Read failure with status 0xc0000185 at offset 0x22c3097000 for 0x1000 bytes.
Windows replaced bad clusters in file 30305
of name \Windows\System32\WLanHC.dll.
  297200 files processed.                                         
 
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  9546420 free clusters processed.                                 
 
Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.
 
 154400735 KB total disk space.
 115740216 KB in 208997 files.
    125316 KB in 40307 indexes.
         4 KB in bad sectors.
    349519 KB in use by the system.
      4096 KB occupied by the log file.
  38185680 KB available on disk.
 
      4096 bytes in each allocation unit.
  38600183 total allocation units on disk.
   9546420 allocation units available on disk.
 
Internal Info:
00 89 04 00 e3 cd 03 00 c0 ab 06 00 00 00 00 00  ................
20 74 00 00 3a 00 00 00 00 00 00 00 00 00 00 00   t..:...........
42 00 00 00 5f 84 31 77 50 8c 09 00 50 84 09 00  B..._.1wP...P...
 
Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>


#22 ----------------

----------------

    SuperMember

  • Authentic Member
  • PipPipPipPipPip
  • 1,095 posts

Posted 22 November 2013 - 02:33 AM

Your hard drive is badly damaged and needs to be replaced immediately.

This causes your system failures. Please seek advice at your local IT technician´s.


Proud Member of UNITE & TB
 

#23 e_smurfs

e_smurfs

    New Member

  • Authentic Member
  • Pip
  • 13 posts

Posted 22 November 2013 - 03:08 AM

so this is not just a malware or virus problem?



#24 ----------------

----------------

    SuperMember

  • Authentic Member
  • PipPipPipPipPip
  • 1,095 posts

Posted 22 November 2013 - 04:05 AM

No, it isn´t.

 

The last check we ran clearly showed that there is physical (mechanical) damage on your hard disk.

I´m sorry that I have no better news for you.


Proud Member of UNITE & TB
 

#25 e_smurfs

e_smurfs

    New Member

  • Authentic Member
  • Pip
  • 13 posts

Posted 22 November 2013 - 04:16 AM

Hi Marius,

 

It ok, I was kinda mentally prepared it was a HDD problem.

Nonetheless, I sincerely thank you for your patience and guidance during these past few days. 

I appreciated your assistance greatly as I've still benefited alot during these past few days of your guidance.

 

Lastly, best wishes for you future endeavors!

 

Sincerely, Eileen


    Advertisements

Register to Remove


#26 ----------------

----------------

    SuperMember

  • Authentic Member
  • PipPipPipPipPip
  • 1,095 posts

Posted 22 November 2013 - 04:21 AM

You´re welcome! :)


Proud Member of UNITE & TB
 

#27 ----------------

----------------

    SuperMember

  • Authentic Member
  • PipPipPipPipPip
  • 1,095 posts

Posted 22 November 2013 - 04:22 AM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.
Proud Member of UNITE & TB
 

Related Topics




Also tagged with one or more of these keywords: Computer Hang, Computer Freeze, Antivirus scan, Malware scan, pc hang, pc freeze, PC crash, Computer crash

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users