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Can't install ANY anti virus software [Solved]

anti virus software anti virus windows 7

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26 replies to this topic

#16 ken545

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Posted 14 November 2013 - 04:36 PM

Good, looks like McAfee is gone.

 

Try installing Microsoft Security Essentials

 

http://www.microsoft...ls.aspx?id=5201


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#17 gsu

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Posted 14 November 2013 - 04:44 PM

nooooo :( still getting the error message

 

error_zpscff157da.png



#18 ken545

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Posted 14 November 2013 - 04:47 PM

Lets try MSE in safemode

 

 
Safemode with Network Support
 
To Enter Safemode
  • Go to  Start> Shut off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly,
  •   this will bring up a menu.
  • Use the  Up and Down Arrow Keys to scroll up to  Safemode with Networking
  • Then press the  Enter Key on your Keyboard
  • Tutorial if you need it How to boot into Safemode

    Jeffce_zpsa19ee2e6.png

     

     

     

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    #19 gsu

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    Posted 14 November 2013 - 04:52 PM

    can't install AVG either  :unsure:


    Edited by gsu, 14 November 2013 - 04:55 PM.


    #20 ken545

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    Posted 14 November 2013 - 05:03 PM

    Please download exeHelper to your desktop.
     
    Double-click on exeHelper.com to run the fix.
    A black window should pop up, press any key to close once the fix is completed.
    Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

    Jeffce_zpsa19ee2e6.png

     

     

     

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    #21 gsu

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    Posted 14 November 2013 - 05:08 PM

    An error message said MSE can't be installed on a computer that is running in a safe mode.

     

    Ran the fix using exeHelper, here is the log:

     

     

    exeHelper by Raktor
    Build 20100414
    Run at 00:05:26 on 11/15/13
    Now searching...
    Checking for numerical processes...
    Checking for sysguard processes...
    Checking for bad processes...
    Checking for bad files...
    Checking for bad registry entries...
    Resetting filetype association for .exe
    Resetting filetype association for .com
    Resetting userinit and shell values...
    Resetting policies...
    --Finished--


    #22 ken545

    ken545

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    Posted 14 November 2013 - 05:24 PM

    MSE has be be installed in Safemode with Networking so that it can go out and find the download files and updates, did you try safemode or safemode with networking ?

     

    After running exehelper, try both MSE and/or AVG again.

     

    If still no luck then run Combofix

     

    Download ComboFix from one of these locations:
     
     
     
    * IMPORTANT !!! Save ComboFix.exe to your Desktop
     
     
    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    • See this Link  for programs that need to be disabled and instruction on how to disable them.
    • Remember to re-enable them when we're done.
     
     
    • Double click on ComboFix.exe & follow the prompts.
     
     
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal.  It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. 
     
     
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
    •  
     
    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
     
     

    RC1.png

     
     
    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    RC2-1.png

     
    Click on Yes, to continue scanning for malware.
     
    When finished, it shall produce a log for you.  Please include the C:\ComboFix.txt in your next reply.
     
    *If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.

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    #23 gsu

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    Posted 15 November 2013 - 04:10 PM

    I tried safe mode with networking, but I had no internet connection, which was weird because I had connection (LAN & WLAN) in normal mode  :unsure: AVG and MSE didn't work either so I ran the ComboFix

     

    Some parts of the log are in German as it is my system language

     

     

    *********************************************************************************

     

    ComboFix 13-11-15.01 - Gina 15.11.2013  22:51:21.1.8 - x64
    ausgeführt von:: c:\users\Gina\Desktop\ComboFix.exe
    .
    .
    ((((((((((((((((((((((((((((((((((((   Weitere Löschungen   ))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    c:\programdata\Roaming
    c:\users\Gina\AppData\Local\assembly\tmp
    .
    .
    (((((((((((((((((((((((   Dateien erstellt von 2013-10-15 bis 2013-11-15  ))))))))))))))))))))))))))))))
    .
    .
    2013-11-15 21:59 . 2013-11-15 21:59 -------- d-----w- c:\users\UpdatusUser\AppData\Local\temp
    2013-11-15 21:59 . 2013-11-15 21:59 -------- d-----w- c:\users\Default\AppData\Local\temp
    2013-11-15 21:37 . 2013-11-15 21:48 -------- d-----w- C:\2f1a3592986f7b5ea6de764fa56a2c3a
    2013-11-15 21:02 . 2013-10-15 23:20 10280728 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{4176B7FE-0A79-423D-8C57-02FB8C8FBB84}\mpengine.dll
    2013-11-14 19:36 . 2013-11-14 19:36 -------- d---a-w- C:\_OTL
    2013-11-14 19:26 . 2013-10-05 20:25 1474048 ----a-w- c:\windows\system32\crypt32.dll
    2013-11-14 19:26 . 2013-10-05 19:57 1168384 ----a-w- c:\windows\SysWow64\crypt32.dll
    2013-11-13 21:25 . 2013-11-13 21:25 -------- d---a-w- c:\users\Gina\AppData\Roaming\Malwarebytes
    2013-11-13 21:24 . 2013-11-13 21:24 -------- d---a-w- c:\programdata\Malwarebytes
    2013-11-13 21:24 . 2013-04-04 13:50 25928 ----a-w- c:\windows\system32\drivers\mbam.sys
    2013-11-07 21:01 . 2013-11-07 21:02 -------- d---a-w- C:\WINSSLog
    2013-11-06 21:57 . 2013-11-13 21:24 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
    2013-11-06 21:45 . 2013-11-06 21:45 -------- d---a-w- c:\users\Gina\AppData\Local\ElevatedDiagnostics
    2013-11-06 21:16 . 2013-11-06 21:16 -------- d---a-w- c:\programdata\Kaspersky Lab
    2013-11-06 20:53 . 2013-11-06 20:53 -------- d-sh--we c:\windows\SysWow64\config\systemprofile\Lokale Einstellungen
    2013-11-06 20:53 . 2013-11-06 20:53 -------- d-sh--we c:\windows\SysWow64\config\systemprofile\Anwendungsdaten
    2013-11-06 20:53 . 2013-11-06 20:53 -------- d---a-w- c:\users\Gina\AppData\Local\Programs
    2013-11-06 20:50 . 2013-11-06 20:50 -------- d---a-w- c:\users\Gina\AppData\Local\ArcSoft
    2013-11-06 20:50 . 2013-11-06 20:51 -------- d---a-w- c:\users\Gina\AppData\Roaming\ArcSoft
    2013-11-06 18:52 . 2013-11-06 18:52 -------- d---a-w- c:\users\Gina\AppData\Local\Mozilla
    2013-10-20 14:03 . 2013-10-20 14:03 -------- d---a-w- c:\users\Gina\AppData\Roaming\TuneUp Software
    2013-10-20 13:24 . 2013-10-14 07:12 10280728 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{488AF87B-BF75-46CB-9A3B-E919F5EE6F38}\mpengine.dll
    2013-10-20 12:40 . 2013-11-06 21:13 -------- d---a-w- c:\programdata\Kaspersky Lab Setup Files
    2013-10-20 12:05 . 2013-10-20 12:05 -------- d---a-w- C:\51ba1d4f5e841ad9f6b9
    2013-10-19 13:22 . 2013-10-19 13:20 965000 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{5B9F1A69-DF8B-4A09-9BDD-D15779F66E6D}\gapaengine.dll
    .
    .
    .
    ((((((((((((((((((((((((((((((((((((   Find3M Bericht   ))))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2013-11-14 23:38 . 2012-09-15 08:54 82896128 ----a-w- c:\windows\system32\MRT.exe
    2013-10-10 13:15 . 2012-05-18 10:21 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
    2013-10-10 13:15 . 2012-05-18 10:21 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
    2013-09-27 08:53 . 2013-09-27 08:53 248240 ----a-w- c:\windows\system32\drivers\MpFilter.sys
    2013-09-08 02:30 . 2013-10-10 12:16 1903552 ----a-w- c:\windows\system32\drivers\tcpip.sys
    2013-09-08 02:27 . 2013-10-10 12:16 327168 ----a-w- c:\windows\system32\mswsock.dll
    2013-09-08 02:03 . 2013-10-10 12:16 231424 ----a-w- c:\windows\SysWow64\mswsock.dll
    2013-09-04 12:12 . 2013-10-09 15:43 343040 ----a-w- c:\windows\system32\drivers\usbhub.sys
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    2013-09-04 12:11 . 2013-10-09 15:43 99840 ----a-w- c:\windows\system32\drivers\usbccgp.sys
    2013-09-04 12:11 . 2013-10-09 15:43 52736 ----a-w- c:\windows\system32\drivers\usbehci.sys
    2013-09-04 12:11 . 2013-10-09 15:43 30720 ----a-w- c:\windows\system32\drivers\usbuhci.sys
    2013-09-04 12:11 . 2013-10-09 15:43 25600 ----a-w- c:\windows\system32\drivers\usbohci.sys
    2013-09-04 12:11 . 2013-10-09 15:43 7808 ----a-w- c:\windows\system32\drivers\usbd.sys
    2013-09-03 12:35 . 2010-11-21 03:27 278800 ------w- c:\windows\system32\MpSigStub.exe
    2013-08-29 02:17 . 2013-10-10 12:10 5549504 ----a-w- c:\windows\system32\ntoskrnl.exe
    2013-08-29 02:16 . 2013-10-10 12:10 1732032 ----a-w- c:\windows\system32\ntdll.dll
    2013-08-29 02:16 . 2013-10-10 12:10 243712 ----a-w- c:\windows\system32\wow64.dll
    2013-08-29 02:16 . 2013-10-10 12:10 859648 ----a-w- c:\windows\system32\tdh.dll
    2013-08-29 02:13 . 2013-10-10 12:10 878080 ----a-w- c:\windows\system32\advapi32.dll
    2013-08-29 01:51 . 2013-10-10 12:10 3969472 ----a-w- c:\windows\SysWow64\ntkrnlpa.exe
    2013-08-29 01:51 . 2013-10-10 12:10 3914176 ----a-w- c:\windows\SysWow64\ntoskrnl.exe
    2013-08-29 01:50 . 2013-10-10 12:10 5120 ----a-w- c:\windows\SysWow64\wow32.dll
    2013-08-29 01:50 . 2013-10-10 12:10 1292192 ----a-w- c:\windows\SysWow64\ntdll.dll
    2013-08-29 01:50 . 2013-10-10 12:10 619520 ----a-w- c:\windows\SysWow64\tdh.dll
    2013-08-29 01:48 . 2013-10-10 12:10 640512 ----a-w- c:\windows\SysWow64\advapi32.dll
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    2013-08-29 00:49 . 2013-10-10 12:10 25600 ----a-w- c:\windows\SysWow64\setup16.exe
    2013-08-29 00:49 . 2013-10-10 12:10 7680 ----a-w- c:\windows\SysWow64\instnm.exe
    2013-08-29 00:49 . 2013-10-10 12:10 14336 ----a-w- c:\windows\SysWow64\ntvdm64.dll
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    .
    .
    ((((((((((((((((((((((((((((   Autostartpunkte der Registrierung   ))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Hinweis* leere Einträge & legitime Standardeinträge werden nicht angezeigt. 
    REGEDIT4
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    S2 Bluetooth Device Monitor;Bluetooth Device Monitor;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe [x]
    S2 Bluetooth OBEX Service;Bluetooth OBEX Service;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe [x]
    S2 BTHSSecurityMgr;Intel® Centrino® Wireless Bluetooth® + High Speed Security Service;c:\program files\Intel\BluetoothHS\BTHSSecurityMgr.exe;c:\program files\Intel\BluetoothHS\BTHSSecurityMgr.exe [x]
    S2 FPLService;TrueSuiteService;c:\program files\AuthenTec TrueSuite\TrueSuiteService.exe;c:\program files\AuthenTec TrueSuite\TrueSuiteService.exe [x]
    S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [x]
    S2 IconMan_R;IconMan_R;c:\program files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe;c:\program files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [x]
    S2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;c:\program files\Intel\iCLS Client\HeciServer.exe;c:\program files\Intel\iCLS Client\HeciServer.exe [x]
    S2 Intel® ME Service;Intel® ME Service;c:\program files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe [x]
    S2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;c:\program files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [x]
    S2 SampleCollector;VAIO Care Performance Service;c:\program files\Sony\VAIO Care\VCPerfService.exe;c:\program files\Sony\VAIO Care\VCPerfService.exe [x]
    S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
    S2 VAIO Power Management;VAIO Power Management;c:\program files\Sony\VAIO Power Management\SPMService.exe;c:\program files\Sony\VAIO Power Management\SPMService.exe [x]
    S2 VSNService;VSNService;c:\program files\Sony\VAIO Smart Network\VSNService.exe;c:\program files\Sony\VAIO Smart Network\VSNService.exe [x]
    S2 WTabletServiceCon;Wacom Consumer Service;c:\program files\Tablet\Pen\WTabletServiceCon.exe;c:\program files\Tablet\Pen\WTabletServiceCon.exe [x]
    S2 ZeroConfigService;Intel® PROSet/Wireless Zero Configuration Service;c:\program files\Intel\WiFi\bin\ZeroConfigService.exe;c:\program files\Intel\WiFi\bin\ZeroConfigService.exe [x]
    S3 AMPPAL;Intel® Centrino® Wireless Bluetooth® + High Speed - Virtueller Adapter;c:\windows\system32\DRIVERS\AMPPAL.sys;c:\windows\SYSNATIVE\DRIVERS\AMPPAL.sys [x]
    S3 ATSwpWDF;AuthenTec TruePrint WBF Driver;c:\windows\system32\DRIVERS\ATSwpWDF.sys;c:\windows\SYSNATIVE\DRIVERS\ATSwpWDF.sys [x]
    S3 Bluetooth Media Service;Bluetooth Media Service;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe [x]
    S3 IntcDAud;Intel® Display-Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
    S3 iusb3hub;Intel® USB 3.0-Hubtreiber;c:\windows\system32\drivers\iusb3hub.sys;c:\windows\SYSNATIVE\drivers\iusb3hub.sys [x]
    S3 iusb3xhc;Intel® USB 3.0 eXtensible-Hostcontrollertreiber;c:\windows\system32\drivers\iusb3xhc.sys;c:\windows\SYSNATIVE\drivers\iusb3xhc.sys [x]
    S3 iwdbus;IWD Bus Enumerator;c:\windows\system32\drivers\iwdbus.sys;c:\windows\SYSNATIVE\drivers\iwdbus.sys [x]
    S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
    S3 SFEP;Sony Firmware Extension Parser;c:\windows\system32\drivers\SFEP.sys;c:\windows\SYSNATIVE\drivers\SFEP.sys [x]
    S3 VCService;VCService;c:\program files\Sony\VAIO Care\VCService.exe;c:\program files\Sony\VAIO Care\VCService.exe [x]
    .
    .
    Inhalt des "geplante Tasks" Ordners
    .
    2013-11-15 c:\windows\Tasks\Adobe Flash Player Updater.job
    - c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-05-18 13:15]
    .
    2013-11-13 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3549048556-947582508-511738072-1001Core.job
    - c:\users\Gina\AppData\Local\Google\Update\GoogleUpdate.exe [2012-09-14 14:52]
    .
    2013-11-15 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3549048556-947582508-511738072-1001UA.job
    - c:\users\Gina\AppData\Local\Google\Update\GoogleUpdate.exe [2012-09-14 14:52]
    .
    .
    --------- X64 Entries -----------
    .
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "RtHDVBg_Dolby"="c:\program files\Realtek\Audio\HDA\RAVBg64.exe" [2012-02-20 1158248]
    "RtHDVBg"="c:\program files\Realtek\Audio\HDA\RAVBg64.exe" [2012-02-20 1158248]
    "Persistence"="c:\windows\system32\igfxpers.exe" [2012-04-03 439064]
    "Logitech Download Assistant"="c:\windows\System32\LogiLDA.dll" [2012-09-20 1832760]
    "IgfxTray"="c:\windows\system32\igfxtray.exe" [2012-04-03 170264]
    "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2012-04-03 398616]
    "BTMTrayAgent"="c:\program files (x86)\Intel\Bluetooth\btmshell.dll" [2011-12-19 11406608]
    "AdobeAAMUpdater-1.0"="c:\program files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2012-09-20 444904]
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
    "AppInit_DLLs"=c:\windows\System32\nvinitx.dll
    .
    ------- Zusätzlicher Suchlauf -------
    .
    uLocal Page = c:\windows\system32\blank.htm
    uStart Page = about:blank
    mLocal Page = c:\windows\SysWOW64\blank.htm
    IE: An OneNote s&enden - c:\progra~2\MICROS~2\Office14\ONBttnIE.dll/105
    IE: An vorhandene PDF-Datei anfügen - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    IE: In Adobe PDF konvertieren - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    IE: Linkziel an vorhandene PDF-Datei anhängen - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Linkziel in Adobe PDF konvertieren - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Nach Microsoft E&xcel exportieren - c:\progra~2\MICROS~2\Office14\EXCEL.EXE/3000
    TCP: DhcpNameServer = 10.0.0.1
    .
    - - - - Entfernte verwaiste Registrierungseinträge - - - -
    .
    ShellIconOverlayIdentifiers-{FB314EDC-A251-47B7-93E1-CDD82E34AF8B} - (no file)
    Wow6432Node-HKCU-Run-AdobeBridge - (no file)
    Wow6432Node-HKLM-Run-<NO NAME> - (no file)
    SafeBoot-MsMpSvc
    HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
    ShellIconOverlayIdentifiers-{3CEC3E6D-ECF2-4B49-8A41-3B16DF8B9C3F} - c:\program files\McAfee\Endpoint Encryption for Files and Folders\MfeFfDesktopIntegration.dll
    ShellIconOverlayIdentifiers-{FB314ED9-A251-47B7-93E1-CDD82E34AF8B} - (no file)
    ShellIconOverlayIdentifiers-{FB314EDA-A251-47B7-93E1-CDD82E34AF8B} - (no file)
    ShellIconOverlayIdentifiers-{FB314EDB-A251-47B7-93E1-CDD82E34AF8B} - (no file)
    ShellIconOverlayIdentifiers-{FB314EDC-A251-47B7-93E1-CDD82E34AF8B} - (no file)
    HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
    HKLM-Run-MSC - c:\program files\Microsoft Security Client\msseces.exe
    .
    .
    .
    [HKEY_LOCAL_MACHINE\system\ControlSet001\services\SampleCollector]
    "ImagePath"="\"c:\program files\Sony\VAIO Care\VCPerfService.exe\" \"/service\" \"/sstates\" \"/sampleinterval=5000\" \"/procinterval=5\" \"/dllinterval=120\" \"/counter=\Processor(_Total)\% Processor Time:1/counter=\PhysicalDisk(_Total)\Disk Bytes/sec:1\" \"/counter=\Network Interface(*)\Bytes Total/sec:1\" \"/expandcounter=\Processor Information(*)\Processor Frequency:1\" \"/expandcounter=\Processor(*)\% Idle Time:1\" \"/expandcounter=\Processor(*)\% C1 Time:1\" \"/expandcounter=\Processor(*)\% C2 Time:1\" \"/expandcounter=\Processor(*)\%C3 Time:1\" \"/expandcounter=\Processor(*)\% Processor Time:1\" \"/directory=c:\programdata\Sony Corporation\VAIO Care\inteldata\""
    .
    --------------------- Gesperrte Registrierungsschluessel ---------------------
    .
    [HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
    @Denied: (A 2) (Everyone)
    @="FlashBroker"
    "LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_117_ActiveX.exe,-101"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
    "Enabled"=dword:00000001
    .
    [HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
    @="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_117_ActiveX.exe"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
    @Denied: (A 2) (Everyone)
    @="IFlashBroker5"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
    @="{00020424-0000-0000-C000-000000000046}"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    "Version"="1.0"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
    @Denied: (A 2) (Everyone)
    @="FlashBroker"
    "LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe,-101"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
    "Enabled"=dword:00000001
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
    @Denied: (A 2) (Everyone)
    @="Shockwave Flash Object"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx"
    "ThreadingModel"="Apartment"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
    @="0"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
    @="ShockwaveFlash.ShockwaveFlash.11"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
    @="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
    @="1.0"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
    @="ShockwaveFlash.ShockwaveFlash"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
    @Denied: (A 2) (Everyone)
    @="Macromedia Flash Factory Object"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx"
    "ThreadingModel"="Apartment"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
    @="FlashFactory.FlashFactory.1"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
    @="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
    @="1.0"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
    @="FlashFactory.FlashFactory"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
    @Denied: (A 2) (Everyone)
    @="IFlashBroker5"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
    @="{00020424-0000-0000-C000-000000000046}"
    .
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    "Version"="1.0"
    .
    [HKEY_LOCAL_MACHINE\software\McAfee]
    "SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
       00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
    .
    [HKEY_LOCAL_MACHINE\software\McAfeeAntiTheft]
    "SymbolicLinkValue"=hex(6):5c,00,52,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
       00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,6f,00,66,00,\
    .
    [HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
    @Denied: (A) (Everyone)
    "Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
    .
    [HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
    @Denied: (A) (Everyone)
    .
    [HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
    "Key"="ActionsPane3"
    "Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
    .
    [HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
    @Denied: (Full) (Everyone)
    .
    Zeit der Fertigstellung: 2013-11-15  23:02:06
    ComboFix-quarantined-files.txt  2013-11-15 22:02
    .
    Vor Suchlauf: 21 Verzeichnis(se), 585.469.517.824 Bytes frei
    Nach Suchlauf: 26 Verzeichnis(se), 585.080.188.928 Bytes frei
    .
    - - End Of File - - 71C84DFD0040D27FC74FBC1981304F6A


    #24 ken545

    ken545

      Forum God

    • Classroom Teacher
    • 23,207 posts
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    Posted 15 November 2013 - 05:22 PM

    Hey, how are ya doing ?  I had you run Combofix as a final scan to see if anything bad was detected and removed, nothing really was removed..  

     

    Why AV wont install I really dont understand .  There are a lot of times that Malware and Rootkit type of infections prevent the install of security software but no malware is being picked up on any of the scans we have run.

     

    Here are three others , try each one one at a time and see if any will install, if not it may be windows or network related and if none of these will install then I am going to suggest another of our forums here at WTT to check your system and see if we can find out why

     

    Let me know the outcome please

     

     Panda

     
    Avira
     
    ESET Free Trial

    Jeffce_zpsa19ee2e6.png

     

     

     

    Want to help others, Join our Malware Removal Classroom  HERE

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    If you feel you have been helped, please consider a donation.
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    #25 gsu

    gsu

      New Member

    • Authentic Member
    • Pip
    • 13 posts

    Posted 15 November 2013 - 06:09 PM

    Yaaay! just installed Avira :) didn't try the other two

     

    Thanks a looooot! thanks for being so helpful and patient :)


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    #26 ken545

    ken545

      Forum God

    • Classroom Teacher
    • 23,207 posts
    • Interests:Fighting Malware and cooking some great Italian and TexMex food
    • MVP

    Posted 15 November 2013 - 06:50 PM

    Wonderful.  With AV software just one is needed, one than one is overkill and will severely impact system performance, keep it updated and run regular scans. So don't fool around with the others.

     

    Try it out for a few days and post back and let me know how its going 

     

    Ken :)


    Jeffce_zpsa19ee2e6.png

     

     

     

    Want to help others, Join our Malware Removal Classroom  HERE

    The forum is staffed by volunteers who donate their time and expertise.
    If you feel you have been helped, please consider a donation.
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    #27 ken545

    ken545

      Forum God

    • Classroom Teacher
    • 23,207 posts
    • Interests:Fighting Malware and cooking some great Italian and TexMex food
    • MVP

    Posted 20 November 2013 - 04:09 AM

    Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

    If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

    Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
    and start a New Topic.

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    Want to help others, Join our Malware Removal Classroom  HERE

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