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PC boots up but can't open software [Solved]


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123 replies to this topic

#31 cousinkevin

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Posted 05 November 2013 - 07:06 PM

How can I attach a screenshot picture?


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#32 OCD

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Posted 05 November 2013 - 07:58 PM

Hi cousinkevin,
 
After you take the screenshot follow these directions:
 
Click the More Reply Options button in the lower right hand corner.

 wttreplywindow_zps0630e68f.gif

Browse to the file on your computer > click the Attach This File button > the post your reply.


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#33 cousinkevin

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Posted 06 November 2013 - 03:47 PM

Virgin media support.JPG

 

Funny thing, these windows didn't load this time on boot up but they usually do.

 

Can you say why you didn't point out the lack of free HDD space being the main problem after first OTL log? I Don't mean to sound rude, I'm grateful so far.

 

Should I run SFC and post results or wait until I've freed up space to defrag and post both results together? Estimated portable drive arrival Monday.



#34 OCD

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Posted 06 November 2013 - 10:25 PM

Hi cousinkevin,

So to confirm, the Virgin Mobile pop-ups have ceased?
 

Can you say why you didn't point out the lack of free HDD space being the main problem after first OTL log?

Just an oversight on my part. I was looking for a malware issue, not a hardware issue. But none the less I should have noticed that on the first log.
 

Should I run SFC and post results or wait until I've freed up space to defrag and post both results together?

I would wait until after you have freed up the hard drive space to run both. Run the defrag first, reboot, then the SFC. I'll keep the thread open until next week, just post back after you get things situated and are able to run the scan.
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#35 cousinkevin

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Posted 07 November 2013 - 01:22 PM

No they are still loading on boot up. They started popping up when we went through virgin broadband tech support and virgin had access to my PC. Now they load most times ( and I can hear them loading ) and I can't shut them straight away as they keep trying to load. It's a dayam pain in the arse.


Edited by cousinkevin, 07 November 2013 - 01:22 PM.


#36 OCD

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Posted 07 November 2013 - 10:50 PM

Hi cousinkevin,

It appears from the screenshot you posted the program used to access your computer was LogMeIn. So let's remove all entries from your log and see if that clears up the pop-ups.

You can run this now, you don't need to wait for the new hard drive.

=========================

bullseye_zpse9eaf36e.gif Run OTL.exe
    • Windows XP : Double click on the icon to run it.
    • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

    :OTL
    PRC - C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet
    
    :Files
    C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet
    
    :Services
    LMIRescue_190e1fbc-265c-49bc-9ee4-2036b1499f28
    LMIRescue_e70e3a79-1da6-47e0-a93a-2366de83597d
    LMIRescue_ea12e1ca-77c2-45ea-a3e6-ed8e18c08b69
    LMIRescue_0e3fbcc9-499d-4383-9a4d-8f9de0582633
    LMIRescue_25efa157-0bf7-422c-8c9e-11820b0bddfa
    LMIRescue_f0557919-9c33-47c3-9d09-09b1244b2f5f
    
    :Commands
    [purity]
    [createrestorepoint]
    [emptytemp]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Then re-run OTL and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )
=========================

In your next post please provide the following:
  • New OTL.txt
  • How's the computer running any pop-ups?

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#37 cousinkevin

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Posted 08 November 2013 - 03:10 PM

Well I ran OTL and clicked run fix after pasting in the bottom box but it's not responding and now stuck. What should I do now, there is no start button or anything on desktop other than OTL? Lucky I'm using my Mother's laptop to post this message.

 

If I don't get a response from you before I go to bed I will switch it off at the tower and try again in safe mode. Do I uncheck LOP and Purity before I click run fix?

 

Ran in safe mode, same result.

 

I can see the LogMeIn Applet folder with 12 .tmp folders inside. shall I just delete them?

 

BTW, is an applet a mini application?


Edited by cousinkevin, 08 November 2013 - 05:42 PM.


#38 OCD

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Posted 08 November 2013 - 11:23 PM

Hi cousinkevin,

I changed the script a little, please try this. Don't worry about LOP or Purity.

=========================

bullseye_zpse9eaf36e.gif Run OTL.exe
    • Windows XP : Double click on the icon to run it.
    • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

    :OTL
    PRC - C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet
    
    :Files
    C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet
    
    :Services
    LMIRescue_190e1fbc-265c-49bc-9ee4-2036b1499f28
    LMIRescue_e70e3a79-1da6-47e0-a93a-2366de83597d
    LMIRescue_ea12e1ca-77c2-45ea-a3e6-ed8e18c08b69
    LMIRescue_0e3fbcc9-499d-4383-9a4d-8f9de0582633
    LMIRescue_25efa157-0bf7-422c-8c9e-11820b0bddfa
    LMIRescue_f0557919-9c33-47c3-9d09-09b1244b2f5f
    
    :Commands
    [createrestorepoint]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Then re-run OTL and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )
=========================

In your next post please provide the following:
  • New OTL.txt
  • How's the computer running any pop-ups?

OCD

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#39 cousinkevin

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Posted 09 November 2013 - 03:52 PM

Left it running for 15 minutes. nothing seems to happen other than stuck on "Processing PRC". Very slow opening OTL



#40 OCD

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Posted 09 November 2013 - 10:49 PM

Hi cousinkevin,

Yet again another change to the script.

bullseye_zpse9eaf36e.gif Run OTL.exe
    • Windows XP : Double click on the icon to run it.
    • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

    :Processes
    killallprocesses
    
    :Files
    C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet
    
    :Services
    LMIRescue_190e1fbc-265c-49bc-9ee4-2036b1499f28
    LMIRescue_e70e3a79-1da6-47e0-a93a-2366de83597d
    LMIRescue_ea12e1ca-77c2-45ea-a3e6-ed8e18c08b69
    LMIRescue_0e3fbcc9-499d-4383-9a4d-8f9de0582633
    LMIRescue_25efa157-0bf7-422c-8c9e-11820b0bddfa
    LMIRescue_f0557919-9c33-47c3-9d09-09b1244b2f5f
    
    :Commands
    [createrestorepoint]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
=========================

In your next post please provide the following:
  • OTL fix log

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#41 cousinkevin

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Posted 10 November 2013 - 03:51 PM

Complete. Yippee!!!

 

Will re-boot to check.

No pop ups on boot-up.

Still slow.

No AVG icon in system tray until I click desktop icon.

Sounds like something is trying to load.

 

========== PROCESSES ==========
All processes killed
========== FILES ==========
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR000C.tmp folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR000B.tmp folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR000A.tmp folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR0009.tmp folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR0008.tmp folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR0007.tmp folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR0006.tmp folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR0005.tmp folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR0004.tmp\diag folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR0004.tmp folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR0003.tmp\diag folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR0003.tmp folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR0002.tmp\diag folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR0002.tmp folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet\LMIR0001.tmp folder moved successfully.
C:\Documents and Settings\Lynda\Local Settings\Application Data\LogMeIn Rescue Applet folder moved successfully.
========== SERVICES/DRIVERS ==========
Service LMIRescue_190e1fbc-265c-49bc-9ee4-2036b1499f28 stopped successfully!
Service LMIRescue_190e1fbc-265c-49bc-9ee4-2036b1499f28 deleted successfully!
Service LMIRescue_e70e3a79-1da6-47e0-a93a-2366de83597d stopped successfully!
Service LMIRescue_e70e3a79-1da6-47e0-a93a-2366de83597d deleted successfully!
Service LMIRescue_ea12e1ca-77c2-45ea-a3e6-ed8e18c08b69 stopped successfully!
Service LMIRescue_ea12e1ca-77c2-45ea-a3e6-ed8e18c08b69 deleted successfully!
Service LMIRescue_0e3fbcc9-499d-4383-9a4d-8f9de0582633 stopped successfully!
Service LMIRescue_0e3fbcc9-499d-4383-9a4d-8f9de0582633 deleted successfully!
Service LMIRescue_25efa157-0bf7-422c-8c9e-11820b0bddfa stopped successfully!
Service LMIRescue_25efa157-0bf7-422c-8c9e-11820b0bddfa deleted successfully!
Service LMIRescue_f0557919-9c33-47c3-9d09-09b1244b2f5f stopped successfully!
Service LMIRescue_f0557919-9c33-47c3-9d09-09b1244b2f5f deleted successfully!
========== COMMANDS ==========
Restore point Set: OTL Restore Point
 
OTL by OldTimer - Version 3.2.69.0 log created on 11102013_214218

Files\Folders moved on Reboot...

PendingFileRenameOperations files...

Registry entries deleted on Reboot...
 


Edited by cousinkevin, 10 November 2013 - 04:11 PM.


#42 OCD

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Posted 10 November 2013 - 09:03 PM

Hi cousinkevin,
 

No pop ups on boot-up.

:clap: 
 


Still slow.

 The computer will remain slow until you have been able to free up some hard drive space and successfully run the defrag step.
 

No AVG icon in system tray until I click desktop icon.

This sounds like a setting with AVG. I don't use AVG but these directions should get you close enough to find the setting you are looking for.
  • Open the user interface of AVG.
  • Click Tools, and then Advanced Settings.
  • At the appearance part of the tree on the left, there are a bunch of Display System Tray options at the bottom.

Sounds like something is trying to load.

Can you be more specific?
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#43 cousinkevin

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Posted 11 November 2013 - 08:04 AM

It sounds like a brief grinding sound twice.

 

Got my portable drive to move some stuff, but how can I copy folders/files to DVD as a backup? Otherwise I'll have some files in one location only.



#44 OCD

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Posted 11 November 2013 - 12:11 PM

Hi cousinkevin,
 
Is it coming from your cooling fan, or does it sound more internal?
 
Here are a few brief tutorials on how to Copy Files/Folders to a CD/DVD or How to Back Up Computer Files


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#45 cousinkevin

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Posted 11 November 2013 - 12:22 PM

Internal I'd say.


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