computer too slow to use! (refered from SpyBot)

Ken545 has been helping me on SpyBot Forum. Here is the thread showing what we have already done (with a slight improvement in performance,
but still way too slow): http://forums.spybot.info/showthread.php?6…too-slow-to-use

It still takes over 1 1/2 minutes for Google-chrome to load up. The warning statement came up stating that the "new tab" page had become unresponsive
came up before the page did! I clicked "wait" and it came up after about another 10 seconds!

Ken545 suggested I post here for further help, especially concerning this that came up on one of my scans:

[ System Events ]
Error - 10/26/2013 1:03:15 AM | Computer Name = Owner-PC | Source = Ntfs | ID = 262199
Description = The file system structure on the disk is corrupt and unusable. Please
run the chkdsk utility on the volume \Device\HarddiskVolumeShadowCopy8.

Thank you.

(I thought I had posted about this last night, so if there is another post here somewhere I apologize!)

First let's run chkdsk and see if it fixes the corrupted file system problems.

Press the Windows key + R, type chkdsk c: /r and press Enter.

For your boot drive (usually C:), you will get a window that says the check could not be performed ….
Do you want to schedule this disk check to run the next time you restart the computer?
Type Y and press Enter.

Shutdown and reboot. Chkdsk will start. It can take an hour or more to run depending on the size of your hard drive.

Next, let's see if programs and services that start at boot time are causing the problem.
See here: How to perform a clean boot to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista

Having difficulty running chkdsk.  When I type "chkdsk c: /r" and press enter, a box with writing in pops up for about 1/2 second and then goes away.  It's much too fast for me to read what's in the box.  I've tried several ways including searching for the program chkdsk and clicking on it and I get the same result.  I restarted my computer and tried again with same result.  Switched user & got same result.  ??

Okay, let's try running it from a Elevated Command Prompt instead of the run box.

 

Click the Start button.

Type cmd then right click on cmd.exe at the top of the window and select Run as Administrator.

Type chkdsk c: /r and press Enter.

For your boot drive (usually C:), you will get a window that says the check could not be performed ….
Do you want to schedule this disk check to run the next time you restart the computer?
Type Y and press Enter.

Shutdown and reboot. Chkdsk will start. It can take an hour or more to run depending on the size of your hard drive.

Thank you.

 

All I get for my efforts is "Windows cannot find 'C;\Windows\System32\cmd.exe'. Make sure you typed the name correctly, and then try again."

Unless this is a typo: C;\Windows\System32\cmd.exe' the semi colon is the problem.

Yes, that was just a typo in my reply.  I went to "My computer" and  "windows", etc. to the command prompt and right clicked to run as administrator and got the same result that way.

 

My computer now will not let me log in as "owner."  I'm not at my computer right now, so I can't give the response I get.  I will post that sometime today (after I get home from work and, hopefully, before I go to sleep).

Hi,

 I went to  "My computer" and  "windows", etc. to the command prompt

 

 

This is not a good way to open a command prompt with elevated privileges……

 

Try this approach instead:

Start

All Programs

Accessories

Right click on Command prompt.

Click on Run as Admin

 

Let us know how this goes for you.

Regards

paws

I also gave you info to open a Elevated Command Prompt:

 

 

Click the Start button.

Type cmd then right click on cmd.exe at the top of the window and select Run as Administrator.

Type chkdsk  c:  /r and press Enter.

Thank you Ztruker and Paws,

Following each of your instructions I still get the same results.

 

I am asked "Do you want to allow the following program to make changes to this computer?" and, "To continue, type an administrator password, and then click Yes."  It asks me for the password for "Owner."  I put in password and click Yes and get:  "Windows cannot find 'C:\Windows\System32\cmd.exe'. Make sure you typed the name correctly and then try again."

 

When I try to log in as user "Owner" now (only started yesterday doing this!), I get "The User Profile Service failed the logon.  User profile cannot be loaded." and an "okay" button to click.

 

Thank you.

Hi Ekuegiap…. OK, all understood.
It could be a corrupt user profile (assuming of course that you are logging in with an account that has admin privileges)
 
 Try setting up a new user account via control panel (if you can get to it) make it an account with admin privileges. when you have done this close down your computer, wait 30 seconds with a blank black screen (a full shutdown not a hibernate/sleep etc) and then restart your computer..and log in to your newly created admin account.
 
Then follow the directions to run "chkdsk" (from an elevated command prompt) as set out in detail previously and report back on what transpires.
Regards
paws

Thank you, Paws.

 

I am logging in with an account that has administrator privileges.  When I try to create a new user account in control panel, it doesn't let me because it asks for an administrator password and shows "owner" acct.  When I click on "yes" the page just blinks and it goes back to the control panel.

 

Thank you.

Hi, That's curious!
Log on to your usual user account (one with admin privileges) and then please
take a screen dump and post it so we can have a look at what you see, when you open Control Panel and go to user accounts
Thanks
paws

Apparently "Owner" is the only acct with administrator privileges, and it is my usual user acct.  It quit letting me log on to "Owner" (see message #10).

 

So, I must have been logging on as "Mark" (without administrator privileges) when I posted message #12.

 

I seem to have no administrator privileges available at this time. Whatever user I log in under, It asks me to provide an administrator password and asks for the password for "Owner."

 

Thank you.

 

Edit @ 04:05 PM CST

*****It's odd, but I posted this in the early afternoon after Paws posted at 03:04 AM.  Maybe the clock is also messed up on that computer (I am editing with my laptop).

Hi Ekuegiap,
This is a tricky one….
To make certain changes to your computer you need to log on to an account with Administrator privileges (that usually means that you have to enter the password that was set up for the administrator account concerned) If you don't have the correct password for the admin account concerned then it won't let you in to change things…

I'm sure you can see the logic behind this….. having an administrator account password controlled, is a method of hindering/stopping folks who do not have the password from exercising administrator privileges and altering things on the computer's settings etc.

There are a number of steps you can now consider: (apart from living with it!)

1 use the correct admin password for any admin level account on the machine

2 Use the password recovery medium that hopefully you created when the computer was first commissioned with Windows 7 (CD/DVD password disc, or USB key (memory stick)

3 Reinstall Windows on a cleanly formatted partition, download and install all required updates (this part alone, can take the best part of a morning's full time work) and then reload all your applications, security etc., and then copy across all your data files and important stuff you need from your latest reliable back ups.

If you go down the route of step 3 above then please be aware that this is a "destructive" process that will clear out the whole of your operating system (Windows 7) and all your data, files, settings, good stuff and bad stuff will all be cleared…. you should be sure that your back up/copy/archive of everything that is important to you on your machine (stuff you don't want to lose) is on removable media, reliable, accurate, comprehensive, reproducible and with at least one of your back up copies kept safe on removable media offsite.

 

On many machines there is a Recovery Partition that will perform the initial part of step 3 for you  (Formatting your boot drive and reinstalling Windows and drivers and all "factory" preinstalled stuff.

 

Post back if you need specific instructions on any of this.

Regards

paws