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Malware - scorpionsaver windows 8 (won't uninstall) [Closed]


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4 replies to this topic

#1 notsotechy

notsotechy

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Posted 26 October 2013 - 11:05 PM

My initial reaction was to uninstall Scorpionsaver. I didn't know it would reinstall itself because it was still enabled in the browsers. I usually use Mozilla. I disabled it but of course, it is too late having reinstalled itself and will not anymore. I even downloaded Spy2bot and it didn't recognize it as Malware. I have an HP Envy Windows 8, new laptop. How on earth do I remove this thing? Please help!

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#2 Jo*

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Posted 27 October 2013 - 03:36 AM

:welcome:

Hello notsotechy,

my name is Jo and I will help you with your computer problems.


Please be advised that I am currently in training, so my responses will need to be approved by one of our experts before I post them. This is only to ensure you are receiving accurate instructions. It may cause a delay in my replies.


Please follow these guidelines:
  • Logs can take a while to research, so please be patient.
  • Read and follow the instructions in the sequence they are posted.
  • print or copy & save instructions.
  • Do not install / uninstall any applications, unless otherwise instructed.
  • Use only that tools you have been instructed to use.
  • Copy and Paste the log files inside your post, unless otherwise instructed.
  • Ask for clarification, if you have any questions.
  • Stay with this topic ‘til you get the “all clean” post.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
I will return as soon as possible with more instructions.

Graduate of the WTT Classroom
Cheers,
Jo

#3 Jo*

Jo*

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Posted 27 October 2013 - 12:39 PM

Hello notsotechy,

1. Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

2. Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.

3. Please download Malwarebytes Anti-Rootkit and save it to your desktop.
  • Be sure to print out and follow the instructions provided on that same page.
  • Caution: This is a beta version so please be sure to read the disclaimer and back up all your data before using.
  • Scan your system for malware
  • If malware is found - do not to press the Clean up button, please go to the MBAR folder and then copy/paste the contents of the MBAR-log-***.txt file to your next reply.
If there is no malware found, please let me know as well.

***


Graduate of the WTT Classroom
Cheers,
Jo

#4 Jo*

Jo*

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Posted 29 October 2013 - 08:16 AM

Hi, it has been several days since I sent my last set of instructions to help with your computer problem. Please let me know if you are having problems and still need help. Note: Threads will be closed if no response after 3 days.
Graduate of the WTT Classroom
Cheers,
Jo

#5 CatByte

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Posted 30 October 2013 - 11:05 AM

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatth...ed_t106388.html and start a new topic

Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015

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