Jump to content

Build Theme!
  •  
  • Infected?

WE'RE SURE THAT YOU'LL LOVE US!

Hey there! :wub: Looks like you're enjoying the discussion, but you're not signed up for an account. When you create an account, we remember exactly what you've read, so you always come right back where you left off. You also get notifications, here and via email, whenever new posts are made. You can like posts to share the love. :D Join 91679 other members! Anybody can ask, anybody can answer. Consistently helpful members may be invited to become staff. Here's how it works. Virus cleanup? Start here -> Malware Removal Forum.

Try What the Tech -- It's free!


Photo

Sweetpacks [Closed]


  • This topic is locked This topic is locked
3 replies to this topic

#1 sdicke39

sdicke39

    New Member

  • New Member
  • Pip
  • 1 posts

Posted 16 October 2013 - 11:10 PM

This malware is stuck in my system and I can't figure out how to remove. Please help!

    Advertisements

Register to Remove


#2 Satchfan

Satchfan

    SuperHelper

  • Malware Team
  • 6,286 posts
  • Interests:LFC, music, more LFC, more music

Posted 17 October 2013 - 04:39 AM

Hello sdicke39 and welcome to the WTT forum.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:
  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!
IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Note: Please run these in the order given in the instructions.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.
  • run AdwCleaner
  • when it has finished, select Clean
  • if it asks to reboot, allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply.
===================================================

Download and run Junkware Removal Tool

Posted Image Please download Junkware Removal Tool to your desktop.
  • shut down your protection software now to avoid potential conflicts.
  • run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator"
  • the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • on completion, a log (JRT.txt) is saved to your desktop and will automatically open
  • post the contents of JRT.txt into your next message.
===================================================

Download and run OTL
  • download OTL to your desktop.
  • double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • click Scan all users.
  • under Custom Scan paste this in


    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    services.exe
    /md5stop
    %systemroot%\*. /rp /s
    DRIVES
    CREATERESTOREPOINT

  • click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won’t take long.
  • when the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
  • you may need two posts to fit them both in.
Logs to include with next post:

AdwCleaner log
JRT.txt
OTL.txt
Extras.txt


Thanks

Satchfan

NINA - Proud graduate of the WTT Classroom

Member of UNITE

The help you receive here is free but if you feel I have helped, you may consider making a Donation.

#3 Satchfan

Satchfan

    SuperHelper

  • Malware Team
  • 6,286 posts
  • Interests:LFC, music, more LFC, more music

Posted 19 October 2013 - 04:06 AM

Hi sdicke39

It has been a couple of days since I replied to your request for help with your computer problems.

Please let me know if you are having problems and still need help.

Thanks

Satchfan

NINA - Proud graduate of the WTT Classroom

Member of UNITE

The help you receive here is free but if you feel I have helped, you may consider making a Donation.

#4 Satchfan

Satchfan

    SuperHelper

  • Malware Team
  • 6,286 posts
  • Interests:LFC, music, more LFC, more music

Posted 22 October 2013 - 04:09 PM

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatth...ed_t106388.html and start a new topic

NINA - Proud graduate of the WTT Classroom

Member of UNITE

The help you receive here is free but if you feel I have helped, you may consider making a Donation.

Related Topics



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users