Jump to content

Build Theme!
  •  
  • Infected?

WE'RE SURE THAT YOU'LL LOVE US!

Hey there! :wub: Looks like you're enjoying the discussion, but you're not signed up for an account. When you create an account, we remember exactly what you've read, so you always come right back where you left off. You also get notifications, here and via email, whenever new posts are made. You can like posts to share the love. :D Join 92362 other members! Anybody can ask, anybody can answer. Consistently helpful members may be invited to become staff. Here's how it works. Virus cleanup? Start here -> Malware Removal Forum.

Try What the Tech -- It's free!


Photo

Removing a programme called Spy Alert [Solved]


  • This topic is locked This topic is locked
73 replies to this topic

#46 beatles4life

beatles4life

    Authentic Member

  • Authentic Member
  • PipPip
  • 41 posts
  • Interests:The Beatles, crochet, bacon, and large cups of tea.

Posted 25 October 2013 - 12:24 PM

Dear OCD,

Yes, I am still getting the check disk screen.

I've attached the DevDiag log as well.

Thanks,
Beatles4Life

Attached Files


Edited by beatles4life, 25 October 2013 - 12:25 PM.

I love The Beatles and The Beatles love me.

    Advertisements

Register to Remove


#47 OCD

OCD

    SuperHelper

  • Malware Team
  • 5,574 posts

Posted 25 October 2013 - 10:17 PM

Hi beatles4life,

The DevDiag log is not readable in it's current format.

Remove Word Wrap in Notepad
  • Click the Windows Start button.
  • Enter Notepad into the search box and double-click the application from the list of search results that appears. The Notepad application opens.
  • Click Format from the main menu in Notepad to display the formatting drop-down menu. You will see a check mark next to the words Word Wrap, which indicates that the Word Wrap feature is currently inserting line endings into your Notepad files.
  • Click Word Wrap to remove line endings. The check mark that used to appear next to Word Wrap disappears, indicating that you have successfully disabled this feature and removed all line endings from your document.
=========================

In your next post please provide the following:
  • Repost DevDiag.txt (it's OK to copy and paste directly into your reply)

OCD

Proud Graduate of WTT Classroom
Member of UNITE

Threads will be closed if no response after 5 days








If you are satisfied with the help you have received, please consider making a donation.


#48 beatles4life

beatles4life

    Authentic Member

  • Authentic Member
  • PipPip
  • 41 posts
  • Interests:The Beatles, crochet, bacon, and large cups of tea.

Posted 26 October 2013 - 03:03 PM

Dear OCD,

I checked and double checked, and there aren't any visible check marks in the Format section of Notepad. I've copied and pasted the text below if that makes it any easier.

Thanks,
Beatles4Life

Edit: How strange. I tried to copy and paste the DevDiag text into the editor, and it didn't appear when I hit the submit button. I'll try again in a separate post.

Edit 2: No, that didn't work either. I don't know what I'm doing wrong.

Edited by beatles4life, 26 October 2013 - 03:07 PM.

I love The Beatles and The Beatles love me.

#49 OCD

OCD

    SuperHelper

  • Malware Team
  • 5,574 posts

Posted 26 October 2013 - 10:20 PM

Hi Beatles4Life,

You will be doing 2 steps in the Computer Management window so don't close it before you gather all the information.

=========================

Posted Image Disk Management
  • Go to Start then to Run
  • Type in compmgmt.msc and click Enter
  • On left side click on Disk Management
  • On right side you will see you hard drive.
  • Now I need you to take a screenshot and attach it to your next reply.
  • Do the following to take a screenshot while the above is open and showing on your desktop.
=========================

Posted Image Take a Screenshot
  • Click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
  • Now go to Start and then to All Programs
  • Scroll to Accessories and then click on Paint
  • In the Empty White Area click and hold the CTRL key and then click the V
  • Go to the File option at the top and click on Save as
  • Save as file type JPEG and save it to your Desktop
=========================

Posted Image Windows Event Viewer
  • Under System Tools, expand the Event Viewer topic. Then expand the Windows Logs section.
  • Select Application under Windows Logs and find the entry under the source Chkdsk.
  • Select the chkdsk entry and in the right hand menu, select Copy > Copy Details as Text.
  • Open Notepad and paste the contents into it.
  • Save it to your desktop as chkdsk.txt
=========================

In your next post please provide the following:
  • Screenshot requested
  • chkdsk.txt

OCD

Proud Graduate of WTT Classroom
Member of UNITE

Threads will be closed if no response after 5 days








If you are satisfied with the help you have received, please consider making a donation.


#50 beatles4life

beatles4life

    Authentic Member

  • Authentic Member
  • PipPip
  • 41 posts
  • Interests:The Beatles, crochet, bacon, and large cups of tea.

Posted 27 October 2013 - 08:46 AM

Dear OCD,

I've attached the Computer Management screen shot as requested.

As for the chkdsk request, I've found the Event Viewer, but I don't see anything called Windows Logs. The choices in that sub-category are as follows: Application, Internet Explorer, Nano, Security, System, and Windows PowerShell. Is it one of those, or am I in the wrong section?

Thanks,
Beatles4Life

Attached Thumbnails

  • screenshot.jpg

I love The Beatles and The Beatles love me.

#51 OCD

OCD

    SuperHelper

  • Malware Team
  • 5,574 posts

Posted 27 October 2013 - 09:18 AM

Hi beatles4life,

No, you are in the correct section.
  • Look under the Application sub menu.
  • The menu on the right should display a Find feature, open that and type chkdsk then press Find
  • It should locate the entry we are looking for.
  • Provide the results in your next reply.

OCD

Proud Graduate of WTT Classroom
Member of UNITE

Threads will be closed if no response after 5 days








If you are satisfied with the help you have received, please consider making a donation.


#52 beatles4life

beatles4life

    Authentic Member

  • Authentic Member
  • PipPip
  • 41 posts
  • Interests:The Beatles, crochet, bacon, and large cups of tea.

Posted 27 October 2013 - 10:27 AM

I found the 'Find' box you were talking about (called 'Find in local Application'). When I typed chkdsk into each of the various search boxes, there were no results. I then realised that chkdsk was one of the choices in the 'Event source' drop down menu, so I cleared the search fields and selected it there. Still no results. Is that the right section, or am I missing something?
I love The Beatles and The Beatles love me.

#53 OCD

OCD

    SuperHelper

  • Malware Team
  • 5,574 posts

Posted 27 October 2013 - 09:48 PM

Hi beatles4life,

I appreciate your patience while we try and work this issue out.

We have determined that you don't have a "dirty bit". So let's see if we can clear the chkdsk scan.

=========================

All commands are without quotes marks
  • Click Start > Run > type "cmd" > press Enter.
  • Type "chkntfs /d" press Enter (there is a space between chkntfs and /d)
  • Reboot when done
Do you have bootable XP Recovery Console CD?
OCD

Proud Graduate of WTT Classroom
Member of UNITE

Threads will be closed if no response after 5 days








If you are satisfied with the help you have received, please consider making a donation.


#54 beatles4life

beatles4life

    Authentic Member

  • Authentic Member
  • PipPip
  • 41 posts
  • Interests:The Beatles, crochet, bacon, and large cups of tea.

Posted 28 October 2013 - 12:14 PM

Yes, I think so. It's a little bit hard to tell what the discs are because the computer's original owner bought the laptop in a non-English speaking country, so all of the discs are in another language. However, one of the discs is labelled 'Notebook PC Software Recovery CD, which sounds about right, I think.
I love The Beatles and The Beatles love me.

#55 OCD

OCD

    SuperHelper

  • Malware Team
  • 5,574 posts

Posted 28 October 2013 - 05:21 PM

Hi beatles4life,

Did you carry out the previous step outlined above?

If so, are you still getting the chkdsk scan at start-up?
OCD

Proud Graduate of WTT Classroom
Member of UNITE

Threads will be closed if no response after 5 days








If you are satisfied with the help you have received, please consider making a donation.

    Advertisements

Register to Remove


#56 beatles4life

beatles4life

    Authentic Member

  • Authentic Member
  • PipPip
  • 41 posts
  • Interests:The Beatles, crochet, bacon, and large cups of tea.

Posted 29 October 2013 - 10:24 AM

I am restarting the computer after running the chkntfs /d command while I am typing this message. The check disk message is, alas, still there.
I love The Beatles and The Beatles love me.

#57 OCD

OCD

    SuperHelper

  • Malware Team
  • 5,574 posts

Posted 29 October 2013 - 03:07 PM

Hi beatles4life,

We really don't want to disable chkdsk (we can, but) because it is running for a reason. It is better to try and determine why it is running.

These steps might seem familiar, but the commands are slightly different.

=========================

Start > In search box type cmd > Right click cmd.exe in results above and choose Run as administrator >Type

CHKNTFS /X c:

Press enter > The X tells Windows to NOT check that particular drive (C:) on the next reboot > Manually reboot your computer, it should not do a Chkdsk and open Windows

Start > In search box type cmd > Right click cmd.exe in results above and choose Run as administrator >Type

Chkdsk /r c:. This will take you through a chkdsk scan, and hopefully clean what is causing it to hang up each reboot.

=========================

Report back the results.
OCD

Proud Graduate of WTT Classroom
Member of UNITE

Threads will be closed if no response after 5 days








If you are satisfied with the help you have received, please consider making a donation.


#58 beatles4life

beatles4life

    Authentic Member

  • Authentic Member
  • PipPip
  • 41 posts
  • Interests:The Beatles, crochet, bacon, and large cups of tea.

Posted 30 October 2013 - 08:51 AM

Dear OCD,

I ran the CHKNTFS /X c: command, and that did exactly what it was supposed to. I then restarted the computer, and no check disk message appeared.

After that, I went back into the command prompt box to run the Chkdsk /r c: command, and I got the following message: 'The type of file system is FAT32. Cannot lock current drive. Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)'

What does it mean and what should I tell the command prompt?

Thanks,
Beatles4Life

I love The Beatles and The Beatles love me.

#59 OCD

OCD

    SuperHelper

  • Malware Team
  • 5,574 posts

Posted 30 October 2013 - 09:13 AM

Hi beatles4life,

'The type of file system is FAT32. Cannot lock current drive. Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)'

What does it mean and what should I tell the command prompt?

That is normal, chkdsk cannot run while you are using the computer. Just select "Y" (Yes) to schedule the scan on the next start-up, then go ahead and reboot to initiate the scan, post back the results and if chkdsk starts on subsequent reboots.
OCD

Proud Graduate of WTT Classroom
Member of UNITE

Threads will be closed if no response after 5 days








If you are satisfied with the help you have received, please consider making a donation.


#60 beatles4life

beatles4life

    Authentic Member

  • Authentic Member
  • PipPip
  • 41 posts
  • Interests:The Beatles, crochet, bacon, and large cups of tea.

Posted 30 October 2013 - 03:19 PM

Dear OCD,

Check disk took a lot longer to run than before. First it verified the files and folders on the laptop, and then it verified the free space. I'm not sure if this is a good thing, but I thought I'd make a note of it just in case.

The free space verification process is taking an equally long (if not longer) amount of time to run.

Still getting the Windows Update shield I mentioned in an earlier post. It seems to come and go as it pleases.

Now rebooting...

Chkdsk disappeared! :gasp:

Plus that mysterious yellow envelope hovering over the Panda anti-virus icon on the task bar has disappeared as well.

Thanks,
Beatles4Life

Edited by beatles4life, 30 October 2013 - 03:21 PM.

I love The Beatles and The Beatles love me.

Related Topics



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users