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Spyware / Malware / Virus Removal

Malware

24 min read

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Post #1
This computer has malware. When I click almost any link, the computer will go to an ad site. When I click it again, it will usually go to the right site. Often these sites will not let me get off of them. I am not sure if I can download any antimalware programs. I tried a couple. What do I need to do to get rid of this? Thanks GB
Post #3
I replied earlier to this but it did not get posted. This is not my computer but a friend's. He thinks just because he has Norton that it will not get malware. It is hard for me to reply sometimes since I do not always have access to the computer. aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software Run date: 2013-10-06 02:25:23 —————————– 02:25:23.756 OS Version: Windows 6.1.7601 Service Pack 1 02:25:23.756 Number of processors: 4 586 0x170A 02:25:23.758 ComputerName: DUANE-PC UserName: Duane 02:25:38.512 Initialize success 02:27:15.190 AVAST engine defs: 13100600 02:27:49.288 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 02:27:49.291 Disk 0 Vendor: WDC_WD5000AAKS-75V0A0 05.01D05 Size: 476940MB BusType: 3 02:27:49.294 Device \Driver\atapi -> MajorFunction 86dcfc10 02:27:49.298 Disk 0 MBR read successfully 02:27:49.301 Disk 0 MBR scan 02:27:49.310 Disk 0 Windows VISTA default MBR code 02:27:49.326 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 39 MB offset 63 02:27:49.341 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 10018 MB offset 81920 02:27:49.361 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 466881 MB offset 20598784 02:27:49.373 Disk 0 scanning sectors +976771072 02:27:49.447 Disk 0 scanning C:\Windows\system32\drivers 02:28:10.686 Service scanning 02:28:14.334 Service BHDrvx86 C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\BASHDefs\20130924.001\BHDrvx86.sys **LOCKED** 5 02:28:15.402 Service ccSet_N360 C:\Windows\system32\drivers\N360\1500010.003\ccSetx86.sys **LOCKED** 5 02:28:17.481 Service eeCtrl C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys **LOCKED** 5 02:28:17.819 Service EraserUtilRebootDrv C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys **LOCKED** 5 02:28:20.681 Service IDSVix86 C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\IPSDefs\20131004.001\IDSvix86.sys **LOCKED** 5 02:28:24.592 Service NAVENG C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\VirusDefs\20131005.007\NAVENG.SYS **LOCKED** 5 02:28:24.785 Service NAVEX15 C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\VirusDefs\20131005.007\NAVEX15.SYS **LOCKED** 5 02:28:30.597 Service SRTSPX C:\Windows\system32\drivers\N360\1500010.003\SRTSPX.SYS **LOCKED** 5 02:28:31.402 Service SymDS C:\Windows\system32\drivers\N360\1500010.003\SYMDS.SYS **LOCKED** 5 02:28:31.655 Service SymEvent C:\Windows\system32\Drivers\SYMEVENT.SYS **LOCKED** 5 02:28:31.764 Service SymIRON C:\Windows\system32\drivers\N360\1500010.003\Ironx86.SYS **LOCKED** 5 02:28:31.901 Service SymNetS C:\Windows\System32\Drivers\N360\1500010.003\SYMNETS.SYS **LOCKED** 5 02:28:37.516 Service tmactmon C:\Windows\system32\DRIVERS\tmactmon.sys **LOCKED** 5 02:28:44.544 Service tmcomm C:\Windows\system32\DRIVERS\tmcomm.sys **LOCKED** 5 02:28:49.231 Service tmevtmgr C:\Windows\system32\DRIVERS\tmevtmgr.sys **LOCKED** 5 02:28:55.103 Modules scanning 02:29:00.387 Disk 0 trace - called modules: 02:29:00.400 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll >>UNKNOWN [0x86dcfc10]<< 02:29:00.408 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86840518] 02:29:00.416 3 CLASSPNP.SYS[8b78459e] -> nt!IofCallDriver -> [0x8632f918] 02:29:00.424 5 ACPI.sys[834c43d4] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0x85928610] 02:29:00.432 \Driver\atapi[0x8689a1a8] -> IRP_MJ_CREATE -> 0x86dcfc10 02:29:01.984 AVAST engine scan C:\Windows 02:29:04.384 AVAST engine scan C:\Windows\system32 02:34:31.199 AVAST engine scan C:\Windows\system32\drivers 02:34:57.990 AVAST engine scan C:\Users\Duane 02:47:39.084 AVAST engine scan C:\ProgramData 03:06:40.986 Scan finished successfully 07:37:43.333 Disk 0 MBR has been saved successfully to "C:\Users\Duane\Desktop\MBR.dat" 07:37:43.343 The log file has been saved successfully to "C:\Users\Duane\Desktop\aswMBR.txt" aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software Run date: 2013-10-06 02:25:23 —————————– 02:25:23.756 OS Version: Windows 6.1.7601 Service Pack 1 02:25:23.756 Number of processors: 4 586 0x170A 02:25:23.758 ComputerName: DUANE-PC UserName: Duane 02:25:38.512 Initialize success 02:27:15.190 AVAST engine defs: 13100600 02:27:49.288 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 02:27:49.291 Disk 0 Vendor: WDC_WD5000AAKS-75V0A0 05.01D05 Size: 476940MB BusType: 3 02:27:49.294 Device \Driver\atapi -> MajorFunction 86dcfc10 02:27:49.298 Disk 0 MBR read successfully 02:27:49.301 Disk 0 MBR scan 02:27:49.310 Disk 0 Windows VISTA default MBR code 02:27:49.326 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 39 MB offset 63 02:27:49.341 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 10018 MB offset 81920 02:27:49.361 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 466881 MB offset 20598784 02:27:49.373 Disk 0 scanning sectors +976771072 02:27:49.447 Disk 0 scanning C:\Windows\system32\drivers 02:28:10.686 Service scanning 02:28:14.334 Service BHDrvx86 C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\BASHDefs\20130924.001\BHDrvx86.sys **LOCKED** 5 02:28:15.402 Service ccSet_N360 C:\Windows\system32\drivers\N360\1500010.003\ccSetx86.sys **LOCKED** 5 02:28:17.481 Service eeCtrl C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys **LOCKED** 5 02:28:17.819 Service EraserUtilRebootDrv C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys **LOCKED** 5 02:28:20.681 Service IDSVix86 C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\IPSDefs\20131004.001\IDSvix86.sys **LOCKED** 5 02:28:24.592 Service NAVENG C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\VirusDefs\20131005.007\NAVENG.SYS **LOCKED** 5 02:28:24.785 Service NAVEX15 C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\VirusDefs\20131005.007\NAVEX15.SYS **LOCKED** 5 02:28:30.597 Service SRTSPX C:\Windows\system32\drivers\N360\1500010.003\SRTSPX.SYS **LOCKED** 5 02:28:31.402 Service SymDS C:\Windows\system32\drivers\N360\1500010.003\SYMDS.SYS **LOCKED** 5 02:28:31.655 Service SymEvent C:\Windows\system32\Drivers\SYMEVENT.SYS **LOCKED** 5 02:28:31.764 Service SymIRON C:\Windows\system32\drivers\N360\1500010.003\Ironx86.SYS **LOCKED** 5 02:28:31.901 Service SymNetS C:\Windows\System32\Drivers\N360\1500010.003\SYMNETS.SYS **LOCKED** 5 02:28:37.516 Service tmactmon C:\Windows\system32\DRIVERS\tmactmon.sys **LOCKED** 5 02:28:44.544 Service tmcomm C:\Windows\system32\DRIVERS\tmcomm.sys **LOCKED** 5 02:28:49.231 Service tmevtmgr C:\Windows\system32\DRIVERS\tmevtmgr.sys **LOCKED** 5 02:28:55.103 Modules scanning 02:29:00.387 Disk 0 trace - called modules: 02:29:00.400 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll >>UNKNOWN [0x86dcfc10]<< 02:29:00.408 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86840518] 02:29:00.416 3 CLASSPNP.SYS[8b78459e] -> nt!IofCallDriver -> [0x8632f918] 02:29:00.424 5 ACPI.sys[834c43d4] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0x85928610] 02:29:00.432 \Driver\atapi[0x8689a1a8] -> IRP_MJ_CREATE -> 0x86dcfc10 02:29:01.984 AVAST engine scan C:\Windows 02:29:04.384 AVAST engine scan C:\Windows\system32 02:34:31.199 AVAST engine scan C:\Windows\system32\drivers 02:34:57.990 AVAST engine scan C:\Users\Duane 02:47:39.084 AVAST engine scan C:\ProgramData 03:06:40.986 Scan finished successfully 07:37:43.333 Disk 0 MBR has been saved successfully to "C:\Users\Duane\Desktop\MBR.dat" 07:37:43.343 The log file has been saved successfully to "C:\Users\Duane\Desktop\aswMBR.txt" 09:10:14.826 Disk 0 MBR has been saved successfully to "C:\Users\Duane\Desktop\MBR.dat" 09:10:14.837 The log file has been saved successfully to "C:\Users\Duane\Desktop\aswMBR.txt" aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software Run date: 2013-10-06 02:25:23 —————————– 02:25:23.756 OS Version: Windows 6.1.7601 Service Pack 1 02:25:23.756 Number of processors: 4 586 0x170A 02:25:23.758 ComputerName: DUANE-PC UserName: Duane 02:25:38.512 Initialize success 02:27:15.190 AVAST engine defs: 13100600 02:27:49.288 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 02:27:49.291 Disk 0 Vendor: WDC_WD5000AAKS-75V0A0 05.01D05 Size: 476940MB BusType: 3 02:27:49.294 Device \Driver\atapi -> MajorFunction 86dcfc10 02:27:49.298 Disk 0 MBR read successfully 02:27:49.301 Disk 0 MBR scan 02:27:49.310 Disk 0 Windows VISTA default MBR code 02:27:49.326 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 39 MB offset 63 02:27:49.341 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 10018 MB offset 81920 02:27:49.361 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 466881 MB offset 20598784 02:27:49.373 Disk 0 scanning sectors +976771072 02:27:49.447 Disk 0 scanning C:\Windows\system32\drivers 02:28:10.686 Service scanning 02:28:14.334 Service BHDrvx86 C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\BASHDefs\20130924.001\BHDrvx86.sys **LOCKED** 5 02:28:15.402 Service ccSet_N360 C:\Windows\system32\drivers\N360\1500010.003\ccSetx86.sys **LOCKED** 5 02:28:17.481 Service eeCtrl C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys **LOCKED** 5 02:28:17.819 Service EraserUtilRebootDrv C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys **LOCKED** 5 02:28:20.681 Service IDSVix86 C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\IPSDefs\20131004.001\IDSvix86.sys **LOCKED** 5 02:28:24.592 Service NAVENG C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\VirusDefs\20131005.007\NAVENG.SYS **LOCKED** 5 02:28:24.785 Service NAVEX15 C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\VirusDefs\20131005.007\NAVEX15.SYS **LOCKED** 5 02:28:30.597 Service SRTSPX C:\Windows\system32\drivers\N360\1500010.003\SRTSPX.SYS **LOCKED** 5 02:28:31.402 Service SymDS C:\Windows\system32\drivers\N360\1500010.003\SYMDS.SYS **LOCKED** 5 02:28:31.655 Service SymEvent C:\Windows\system32\Drivers\SYMEVENT.SYS **LOCKED** 5 02:28:31.764 Service SymIRON C:\Windows\system32\drivers\N360\1500010.003\Ironx86.SYS **LOCKED** 5 02:28:31.901 Service SymNetS C:\Windows\System32\Drivers\N360\1500010.003\SYMNETS.SYS **LOCKED** 5 02:28:37.516 Service tmactmon C:\Windows\system32\DRIVERS\tmactmon.sys **LOCKED** 5 02:28:44.544 Service tmcomm C:\Windows\system32\DRIVERS\tmcomm.sys **LOCKED** 5 02:28:49.231 Service tmevtmgr C:\Windows\system32\DRIVERS\tmevtmgr.sys **LOCKED** 5 02:28:55.103 Modules scanning 02:29:00.387 Disk 0 trace - called modules: 02:29:00.400 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll >>UNKNOWN [0x86dcfc10]<< 02:29:00.408 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86840518] 02:29:00.416 3 CLASSPNP.SYS[8b78459e] -> nt!IofCallDriver -> [0x8632f918] 02:29:00.424 5 ACPI.sys[834c43d4] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0x85928610] 02:29:00.432 \Driver\atapi[0x8689a1a8] -> IRP_MJ_CREATE -> 0x86dcfc10 02:29:01.984 AVAST engine scan C:\Windows 02:29:04.384 AVAST engine scan C:\Windows\system32 02:34:31.199 AVAST engine scan C:\Windows\system32\drivers 02:34:57.990 AVAST engine scan C:\Users\Duane 02:47:39.084 AVAST engine scan C:\ProgramData 03:06:40.986 Scan finished successfully 07:37:43.333 Disk 0 MBR has been saved successfully to "C:\Users\Duane\Desktop\MBR.dat" 07:37:43.343 The log file has been saved successfully to "C:\Users\Duane\Desktop\aswMBR.txt" aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software Run date: 2013-10-06 02:25:23 —————————– 02:25:23.756 OS Version: Windows 6.1.7601 Service Pack 1 02:25:23.756 Number of processors: 4 586 0x170A 02:25:23.758 ComputerName: DUANE-PC UserName: Duane 02:25:38.512 Initialize success 02:27:15.190 AVAST engine defs: 13100600 02:27:49.288 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 02:27:49.291 Disk 0 Vendor: WDC_WD5000AAKS-75V0A0 05.01D05 Size: 476940MB BusType: 3 02:27:49.294 Device \Driver\atapi -> MajorFunction 86dcfc10 02:27:49.298 Disk 0 MBR read successfully 02:27:49.301 Disk 0 MBR scan 02:27:49.310 Disk 0 Windows VISTA default MBR code 02:27:49.326 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 39 MB offset 63 02:27:49.341 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 10018 MB offset 81920 02:27:49.361 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 466881 MB offset 20598784 02:27:49.373 Disk 0 scanning sectors +976771072 02:27:49.447 Disk 0 scanning C:\Windows\system32\drivers 02:28:10.686 Service scanning 02:28:14.334 Service BHDrvx86 C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\BASHDefs\20130924.001\BHDrvx86.sys **LOCKED** 5 02:28:15.402 Service ccSet_N360 C:\Windows\system32\drivers\N360\1500010.003\ccSetx86.sys **LOCKED** 5 02:28:17.481 Service eeCtrl C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys **LOCKED** 5 02:28:17.819 Service EraserUtilRebootDrv C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys **LOCKED** 5 02:28:20.681 Service IDSVix86 C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\IPSDefs\20131004.001\IDSvix86.sys **LOCKED** 5 02:28:24.592 Service NAVENG C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\VirusDefs\20131005.007\NAVENG.SYS **LOCKED** 5 02:28:24.785 Service NAVEX15 C:\Program Files\Norton 360 Premier Edition\NortonData\21.0.1.3\Definitions\VirusDefs\20131005.007\NAVEX15.SYS **LOCKED** 5 02:28:30.597 Service SRTSPX C:\Windows\system32\drivers\N360\1500010.003\SRTSPX.SYS **LOCKED** 5 02:28:31.402 Service SymDS C:\Windows\system32\drivers\N360\1500010.003\SYMDS.SYS **LOCKED** 5 02:28:31.655 Service SymEvent C:\Windows\system32\Drivers\SYMEVENT.SYS **LOCKED** 5 02:28:31.764 Service SymIRON C:\Windows\system32\drivers\N360\1500010.003\Ironx86.SYS **LOCKED** 5 02:28:31.901 Service SymNetS C:\Windows\System32\Drivers\N360\1500010.003\SYMNETS.SYS **LOCKED** 5 02:28:37.516 Service tmactmon C:\Windows\system32\DRIVERS\tmactmon.sys **LOCKED** 5 02:28:44.544 Service tmcomm C:\Windows\system32\DRIVERS\tmcomm.sys **LOCKED** 5 02:28:49.231 Service tmevtmgr C:\Windows\system32\DRIVERS\tmevtmgr.sys **LOCKED** 5 02:28:55.103 Modules scanning 02:29:00.387 Disk 0 trace - called modules: 02:29:00.400 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll >>UNKNOWN [0x86dcfc10]<< 02:29:00.408 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86840518] 02:29:00.416 3 CLASSPNP.SYS[8b78459e] -> nt!IofCallDriver -> [0x8632f918] 02:29:00.424 5 ACPI.sys[834c43d4] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0x85928610] 02:29:00.432 \Driver\atapi[0x8689a1a8] -> IRP_MJ_CREATE -> 0x86dcfc10 02:29:01.984 AVAST engine scan C:\Windows 02:29:04.384 AVAST engine scan C:\Windows\system32 02:34:31.199 AVAST engine scan C:\Windows\system32\drivers 02:34:57.990 AVAST engine scan C:\Users\Duane 02:47:39.084 AVAST engine scan C:\ProgramData 03:06:40.986 Scan finished successfully 07:37:43.333 Disk 0 MBR has been saved successfully to "C:\Users\Duane\Desktop\MBR.dat" 07:37:43.343 The log file has been saved successfully to "C:\Users\Duane\Desktop\aswMBR.txt" 09:10:14.826 Disk 0 MBR has been saved successfully to "C:\Users\Duane\Desktop\MBR.dat" 09:10:14.837 The log file has been saved successfully to "C:\Users\Duane\Desktop\aswMBR.txt"

Attachments:

Post #4
I downloaded the OTL and had it all set up but the info you wanted me to copy would not paste onto the OTL I cannot run the scan. What do I do next? Sorry this took so long. GB
Post #5

**In any case where you happen to be busy or unable to give us a reply, we would be grateful if you keep us informed in advance and we will be more than happy to wait. Failure to do so we will have your thread closed in THREE(3) days. :)


Hello there, gbsk

:welcome:

I'm Conspire, I'll be glad to help you with your computer problems.

Please observe these rules while we work:
  • Read the entire procedure
  • It is important to perform ALL actions in sequence.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Stick with me till you're given the all clear.
  • Remember, absence of symptoms does not mean the infection is all gone.
  • Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process.

IMPORTANT NOTE : Please do not delete anything unless instructed to. Remember to backup all your important data(if possible) before moving on.

—————————————————————————————————

Sorry for the late response. Do you still need help?

—————————————————————————————————
Post #8
I tried to download it 8 times tonight and got a message saying the dependency group or service failed to start. I was able to download it a few days ago and got the interface up and pasted the things I was supposed to paste but nothing happened when I tried to start it. No buttons lit up when the cursor passed over them either. Thanks GB
Post #9 last edited
Let's try this instead.

Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Post #10
I tried to download this 5 times. The computer is 32 bit. I got the same message I got as when loading the OTL. Any more suggestions? Thanks GB
Post #11
Run this

Please download DDS by sUBs from one of the following links and save it to your desktop.
    • DDS.com
    • DDS.pif
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
—————————————————
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
Post #12
Conspire, I tried to download this 3 times and again got the same message. Maybe part of the reason is that these might be downloaded but I do not know where the files are downloaded. When I try to download, I do not not get messages asking where I want the file to be downloaded. Just now, I saw DDS.com in the lower left hand corner and right clicked to select Open but nothing happened when I clicked Open. I think this malware is overloading the RAM. I can get youtube to open and select a video but the videos will not play, probably because of RAM usage. Thanks GB
Post #14
Conspire, I This is not my computer so I do not know where the files usually go. I did not see a download button on the start menu. Sorry, GB

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