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Citi Websites


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25 replies to this topic

#1 mstein66

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Posted 15 August 2013 - 02:55 PM

Hello, I am having issues using Citi websites and get errors. I thought it was Java, but uninstalled and reinstalled and no luck. Tech guys for Citi were no help. I was able to use my Kindle to access Citi cites, so its something with my home PC as neither IE or Firefox work... I am able to use other credit cards, banking, mortgage sites with no problems, just Citi is the issue... All assistance is greatly appreciated! Thanks, mstein66

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#2 paws

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Posted 16 August 2013 - 03:12 AM

Hi mstein66, Sorry to hear of the problems you are experiencing. Unfortunately you have not given us much to go on.... details of operating system details of computer details of method of Internet connection, details (URL) of exact website you are having difficulty with details of error codes being displayed ( screen shots/dumps are always helpful) detailed description of the "issues" experienced are all helpful in enabling someone to respond. Some of us are maybe many thousands of miles away from your computer screen, so we have to rely on you for detailed descriptions of exactly what you are seeing on your screen and how your computer reacts, so we can try and formulate a helpful reply In the meantime have you tried to? 1 flush your DNS resolver cache 2 release and renew your lease (via ipconfig) 3 allow access through your firewall 4 temporarily disable any protection policies you're employing 5 Allow the website concerned into your "trusted sites" 6 Make sure you are not blocking access (via "Restricted Sites") 7 Power cycle your modem/router/WAP and close down and then restart your computer. 8 Boot into safe mode with networking, and see if the problem persists, be careful as your protections will not be effective in this mode) 9 set up a new user account with administrative privileges and see if that account can access correctl,y the URL you require. Post back with the details and one of us will do our best to help Regards paws
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#3 mstein66

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Posted 26 August 2013 - 05:35 PM

Hi -- sry for short info; been trying to fix my PC. Ran some scans and found viruses, but now I am unable to access some sites that I use to. Not sure if its Firefox blocking or HostsMan software. Can you please assist me and provide software to scan my PC... This one has me stump!

Edited by mstein66, 26 August 2013 - 05:35 PM.


#4 Ztruker

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    Good, inexpensive wine (not an oxymoron).

Posted 26 August 2013 - 05:40 PM

How does it behave if you boot to Safe Mode with Networking? If better then something is starting at boot that is causing the problem.

Advanced startup options - XP
Advanced startup options - Vista
Advanced startup options - Windows 7

Use msconfig to determine what is causing the problem

These are good tutorials on using msconfig in XP, Vista or Windows 7:
How to use msconfig in Windows XP
How to use msconfig in Windows Vista
How to use msconfig in Windows 7 and Windows 8

Click on Start then Run, type msconfig and press Enter.
Click on the Startup tab (for Windows 8, the Startup tab has a link to open Task Manager/Startup tab. Use that.), record what is currently starting then click the Disable All button.
Reboot and see if it runs better.
If yes then use msconfig to enable several items at a time till you find the culprit.

If no, start msconfig and click on the Services tab.
Check the Hide All Microsoft Services box, record what is currently starting then click the Disable All button.
Again, do a regular boot, see if it runs normal.
If yes then use msconfig to enable services till you find the culprit.

Once you've found the culprit, uninstall it or find out how to eliminate it from your system. Simply disabling it in msconfig is a temporary fix at best.
Enable everything else you disabled.

Rich

Artificial intelligence is no match for natural stupidity.


#5 mstein66

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Posted 27 August 2013 - 05:32 PM

Okay, I am in safe mode now and no change. I disabled the Startup tab and no change. Same goes with the Services tab. Did both as well and no change. I also notice that my printer is not connecting to my PC as well when trying to scan a doc to save to my PC and my connection is slow and I tried to repair but cannot continue due to clearing the DNS Cache. Again, something is blocking certain sites, and slowing connection and I think it affecting the Host file. I tried restoring a past backup Host, but this didn't work... I have no clue!!! :wub: Another thing -- not able to do system restore... I even tried using my erunt restore software and no luck!

Edited by mstein66, 27 August 2013 - 06:04 PM.


#6 paws

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Posted 29 August 2013 - 03:34 AM

Its safe mode with networking you need..... if this helps then you can boot back into normal mode and then use msconfig Regards paws
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#7 mstein66

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Posted 29 August 2013 - 02:00 PM

I have been in safe mode and NO Change. I have no idea what is going on why some sites are being block; is there software I can run to make sure all my stuff is okay? I have ran MS Fix It program as well, but this didn't work...

#8 Ztruker

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Posted 29 August 2013 - 07:06 PM

Let's see what Farbar tells us:

Download here: FarBar MiniToolBox
  • Run MiniToolBox.exe (no install required).
  • Check the following boxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Devices (Only Problems)
    • List Users, Partitions and Memory size
    • List Minidump Files
    • List Restore Points
  • Click OK
.A Notepad window will open with the results in it. Copy and paste all the data except the User info in a reply here.
A file named Result.txt will also be created in the directory MiniToolBox.exe is run from.

Rich

Artificial intelligence is no match for natural stupidity.


#9 mstein66

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Posted 31 August 2013 - 11:18 AM

Hi,

I ran a MS fix tool program to resort back to the original HOST and that fixed the webpages I was having issues with accessing. But I notice within the folder were the HOST is located that there are several backups, and other one and wanted to know if I am able to delete these (see attached)?

I am having issues with updating Adobe Air.

My printer software (ControlCenter3) has stopped working; so I uninstalled and reinstalled the software that I got from the Brother website, but still not working.



I still ran the program you provided and not sure of these programs:
Data Access Objects (DAO) 3.5
Elevated Installer (Version: 2.1.12)
swMSM (Version: 12.0.0.1)
WebFldrs XP (Version: 9.50.7523)



But the results are as follows:
MiniToolBox by Farbar Version: 13-07-2013
Ran by Administrator (administrator) on 31-08-2013 at 12:17:18
Running from "C:\Documents and Settings\Administrator\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Could not flush the DNS Resolver Cache: Function failed during execution.




========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost
127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
NVIDIA nForce 10/100/1000 Mbps Ethernet = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : admin

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet

Physical Address. . . . . . . . . : 90-E6-BA-F3-26-DD

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.4

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Saturday, August 31, 2013 12:00:49 PM

Lease Expires . . . . . . . . . . : Sunday, September 01, 2013 12:00:49 PM

Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.228.37, 74.125.228.32, 74.125.228.38, 74.125.228.36
74.125.228.33, 74.125.228.46, 74.125.228.40, 74.125.228.41, 74.125.228.35
74.125.228.34, 74.125.228.39



Pinging google.com [74.125.228.38] with 32 bytes of data:



Reply from 74.125.228.38: bytes=32 time=26ms TTL=56

Reply from 74.125.228.38: bytes=32 time=151ms TTL=56



Ping statistics for 74.125.228.38:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 26ms, Maximum = 151ms, Average = 88ms

Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.138.253.109, 98.139.183.24, 206.190.36.45



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=53ms TTL=52

Reply from 98.139.183.24: bytes=32 time=47ms TTL=51



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 47ms, Maximum = 53ms, Average = 50ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...90 e6 ba f3 26 dd ...... NVIDIA nForce Networking Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.4 10
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.4 192.168.1.4 10
192.168.1.4 255.255.255.255 127.0.0.1 127.0.0.1 10
192.168.1.255 255.255.255.255 192.168.1.4 192.168.1.4 10
224.0.0.0 240.0.0.0 192.168.1.4 192.168.1.4 10
255.255.255.255 255.255.255.255 192.168.1.4 192.168.1.4 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/31/2013 00:12:31 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\CONFIG.MSI\AD3DD.RBS> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog


Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (08/31/2013 00:12:21 PM) (Source: MsiInstaller) (User: ADMIN)
Description: Product: Adobe AIR -- Error 1714. The older version of Adobe AIR cannot be removed. Contact your technical support group. System Error 1612.

Error: (08/31/2013 00:12:01 PM) (Source: MatSvc) (User: )
Description: The MATS service encountered a failure when uploading data. hr=0xC004F018

Error: (08/31/2013 00:12:01 PM) (Source: MatSvc) (User: )
Description: The MATS service encountered a web service failure. hr=0xC004F018

Error: (08/31/2013 00:07:03 PM) (Source: MatSvc) (User: )
Description: The MATS service encountered a failure when uploading data. hr=0xC004F018

Error: (08/31/2013 00:07:03 PM) (Source: MatSvc) (User: )
Description: The MATS service encountered a web service failure. hr=0xC004F018

Error: (08/31/2013 11:52:13 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 unspecified, P2 hardeningtelemetry, P3 hardeningtelemetrydisablertp, P4 4.3.215.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (08/31/2013 10:00:44 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\CONFIG.MSI\286E0E.RBS> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog


Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (08/31/2013 09:39:23 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 unspecified, P2 hardeningtelemetry, P3 hardeningtelemetrydisablertp, P4 4.3.215.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (08/31/2013 08:12:01 AM) (Source: MatSvc) (User: )
Description: The MATS service encountered a failure when uploading data. hr=0xC004F018


System errors:
=============
Error: (08/31/2013 09:12:18 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the service.

Error: (08/31/2013 09:11:48 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the Dnscache service.

Error: (08/30/2013 04:25:47 PM) (Source: PlugPlayManager) (User: )
Description: The device 'ST380215A' (IDE\DiskST380215A_______________________________3.AAD___\5&ad42fb8&0&0.1.0) disappeared from the system without first being prepared for removal.

Error: (08/29/2013 03:41:53 PM) (Source: WPDMTPDriver) (User: )
Description: MTP WPD Driver has failed to start. Error 0x8007001f.

Error: (08/29/2013 03:40:33 PM) (Source: WPDMTPDriver) (User: )
Description: MTP WPD Driver has failed to start. Error 0x8007001f.

Error: (08/29/2013 03:35:27 PM) (Source: WPDMTPDriver) (User: )
Description: MTP WPD Driver has failed to start. Error 0x8007048f.

Error: (08/29/2013 04:47:19 AM) (Source: PlugPlayManager) (User: )
Description: The device 'ST380215A' (IDE\DiskST380215A_______________________________3.AAD___\5&ad42fb8&0&0.1.0) disappeared from the system without first being prepared for removal.

Error: (08/29/2013 04:23:00 AM) (Source: PlugPlayManager) (User: )
Description: The device 'ST380215A' (IDE\DiskST380215A_______________________________3.AAD___\5&ad42fb8&0&0.1.0) disappeared from the system without first being prepared for removal.

Error: (08/28/2013 09:22:44 PM) (Source: Service Control Manager) (User: )
Description: The COM+ System Application service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.

Error: (08/28/2013 08:07:52 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{BA126AD1-2166-11D1-B1D0-00805FC1270E}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Adobe AIR (Version: 3.7.0.2090)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Adobe Shockwave Player 12.0 (Version: 12.0.3.133)
Amazon Music Importer (Version: 2.0.0)
Amazon Send to Kindle (Version: 1.0.0.192)
Bigasoft Total Video Converter 3.6.20.4501
Bowflex i-Trainer (Version: 3.4.9)
Brother MFL-Pro Suite (Version: 1.00)
CCleaner (Version: 4.05)
Data Access Objects (DAO) 3.5
Dropbox (Version: 2.0.22)
EaseUS Partition Master 9.2.1 Professional
Elevated Installer (Version: 2.1.12)
eReg (Version: 1.20.138.34)
ERUNT 1.1j
FileHippo.com Update Checker
Foxit Creator (Version: 3,0,2,0506)
Foxit PDF Editor
Garmin Express (Version: 2.1.12)
Garmin Express Tray (Version: 2.1.12)
Garmin Update Service (Version: 2.1.12)
Google Talk Plugin (Version: 4.2.1.14031)
Hard Disk Low Level Format Tool 4.30
HDD Regenerator (Version: 20.11.0011)
HostsMan 4.0.95 (Version: 4.0.95.0)
Internet Explorer (Enable DEP)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
JavaFX 2.1.0 (Version: 2.1.0)
K-Lite Mega Codec Pack 10.0.0 (Version: 10.0.0)
LastPass (uninstall only)
Logitech Harmony Remote Software 7 (Version: 7.7.0.0)
Logitech SetPoint 6.52 (Version: 6.52.74)
Magic ISO Maker v5.5 (build 0281)
MagicDisc 2.7.106
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Fix it Center (Version: 1.0.0100)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.3.0215.0)
Microsoft Security Essentials (Version: 4.3.215.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft WinUsb 1.0
Mozilla Firefox 23.0.1 (x86 en-US) (Version: 23.0.1)
Mozilla Maintenance Service (Version: 23.0.1)
NVIDIA Control Panel 320.49 (Version: 320.49)
NVIDIA Drivers (Version: 1.10.57.35)
NVIDIA ForceWare Network Access Manager (Version: 1.00.7325.0)
NVIDIA GeForce Experience 1.5 (Version: 1.5)
NVIDIA Graphics Driver 320.49 (Version: 320.49)
NVIDIA Install Application (Version: 2.1002.124.810)
NVIDIA nView 140.62 (Version: 140.62)
NVIDIA PhysX (Version: 9.13.0604)
NVIDIA PhysX System Software 9.13.0604 (Version: 9.13.0604)
NVIDIA Update 4.11.9 (Version: 4.11.9)
NVIDIA Update Components (Version: 4.11.9)
PDF Creator
Realtek High Definition Audio Driver (Version: 5.10.0.6526)
Remote Control USB Driver (Version: 2.3.2.317)
Revo Uninstaller Pro 2.5.8 (Version: 2.5.8)
SAMSUNG USB Driver for Mobile Phones (Version: 1.4.6.0)
SDFormatter (Version: 4.0.0)
Security Task Manager 1.8g (Version: 1.8g)
Skype™ 6.7 (Version: 6.7.102)
SpywareBlaster 5.0 (Version: 5.0.0)
swMSM (Version: 12.0.0.1)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2768023) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817642) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VAIOSoft Recovery Manager
VLC media player 2.0.8 (Version: 2.0.8)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows Search 4.0 (Version: 04.00.6001.503)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
Xmarks for IE (Version: 127.0.162)

========================= Devices: ================================

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 25%
Total physical RAM: 3326.48 MB
Available physical RAM: 2488.48 MB
Total Pagefile: 5210.26 MB
Available Pagefile: 4570.16 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.03 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:465.75 GB) (Free:325.41 GB) NTFS
4 Drive e: (Backup Drive) (Fixed) (Total:74.53 GB) (Free:38.82 GB) NTFS



========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

23-08-2013 18:37:01 System Checkpoint
23-08-2013 21:38:30 Software Distribution Service 3.0
24-08-2013 22:19:33 Software Distribution Service 3.0
24-08-2013 22:48:06 Software Distribution Service 3.0
24-08-2013 22:56:16 Revo Uninstaller Pro's restore point - LastPass (uninstall only)
24-08-2013 23:05:33 Revo Uninstaller Pro's restore point - LastPass (uninstall only)
24-08-2013 23:19:10 Revo Uninstaller Pro's restore point - Mozilla Firefox 23.0.1 (x86 en-US)
24-08-2013 23:37:59 Revo Uninstaller Pro's restore point - Xmarks for IE
24-08-2013 23:38:12 Removed Xmarks for IE
24-08-2013 23:38:33 Revo Uninstaller Pro's restore point - Skype Click to Call
24-08-2013 23:39:41 Revo Uninstaller Pro's restore point - Skype Click to Call
24-08-2013 23:41:28 Revo Uninstaller Pro's restore point - Skype™ 6.6
24-08-2013 23:55:36 Revo Uninstaller Pro's restore point - Skype Click to Call
24-08-2013 23:57:18 Revo Uninstaller Pro's restore point - Skype™ 6.6
25-08-2013 00:00:29 Revo Uninstaller Pro's restore point - Skype™ 6.6
25-08-2013 00:04:55 Revo Uninstaller Pro's restore point - Skype Click to Call
25-08-2013 00:05:17 Removed Skype Click to Call
25-08-2013 00:15:01 Installed Xmarks for IE
25-08-2013 02:22:57 Software Distribution Service 3.0
25-08-2013 10:36:30 Revo Uninstaller Pro's restore point -
25-08-2013 10:54:06 Revo Uninstaller Pro's restore point - VLC media player 2.0.7
25-08-2013 11:29:13 Revo Uninstaller Pro's restore point -
25-08-2013 11:30:49 Revo Uninstaller Pro's restore point -
25-08-2013 11:33:16 Revo Uninstaller Pro's restore point - Setup Factory Runtime
25-08-2013 11:35:13 Revo Uninstaller Pro's restore point - QuickTime
25-08-2013 11:45:52 Revo Uninstaller Pro's restore point - ERUNT 1.1j
25-08-2013 13:42:12 Software Distribution Service 3.0
25-08-2013 13:43:41 Revo Uninstaller Pro's restore point - ERUNT 1.1j
25-08-2013 15:34:18 WS RESTORE POINT
26-08-2013 00:51:50 Revo Uninstaller Pro's restore point -
26-08-2013 01:48:00 Software Distribution Service 3.0
26-08-2013 22:30:55 Restore Operation
26-08-2013 22:35:50 Restore Operation
26-08-2013 22:39:34 Restore Operation
26-08-2013 23:10:04 Software Distribution Service 3.0
26-08-2013 23:32:29 Revo Uninstaller Pro's restore point -
26-08-2013 23:42:53 Revo Uninstaller Pro's restore point - QT Lite 4.1.0
26-08-2013 23:45:06 Revo Uninstaller Pro's restore point - VLC media player 2.0.7
26-08-2013 23:45:57 Revo Uninstaller Pro's restore point - Xmarks for IE
26-08-2013 23:49:15 Revo Uninstaller Pro's restore point - Skype Click to Call
26-08-2013 23:55:40 Revo Uninstaller Pro's restore point - Mozilla Firefox 22.0 (x86 en-US)
27-08-2013 00:05:28 Revo Uninstaller Pro's restore point - LastPass (uninstall only)
27-08-2013 00:09:58 Revo Uninstaller Pro's restore point - Skype™ 6.6
27-08-2013 00:11:21 Revo Uninstaller Pro's restore point - ERUNT 1.1j
27-08-2013 01:48:20 Software Distribution Service 3.0
27-08-2013 01:50:46 Software Distribution Service 3.0
27-08-2013 02:24:21 Installed Xmarks for IE
27-08-2013 22:02:26 Software Distribution Service 3.0
28-08-2013 08:44:48 Software Distribution Service 3.0
28-08-2013 22:05:59 Software Distribution Service 3.0
28-08-2013 23:36:51 Revo Uninstaller Pro's restore point - MyFreeCodec
29-08-2013 01:18:36 Software Distribution Service 3.0
29-08-2013 02:20:26 Software Distribution Service 3.0
29-08-2013 08:47:57 Software Distribution Service 3.0
29-08-2013 18:40:15 Software Distribution Service 3.0
29-08-2013 18:45:01 Software Distribution Service 3.0
29-08-2013 21:50:16 Software Distribution Service 3.0
30-08-2013 22:16:15 Software Distribution Service 3.0
31-08-2013 13:13:34 Installed Microsoft Fix it 50267
31-08-2013 13:40:40 Software Distribution Service 3.0
31-08-2013 13:59:37 Installed Microsoft Fix it 50326
31-08-2013 14:00:30 Installed Microsoft Fix it 50327
31-08-2013 14:44:32 Revo Uninstaller Pro's restore point - Brother MFL-Pro Suite
31-08-2013 14:45:15 Removed Brother MFL-Pro Suite
31-08-2013 15:54:38 Installed Brother MFL-Pro Suite
31-08-2013 15:55:47 Unsigned printer driver Brother PC-FAX v.2 installed.

**** End of log ****

Attached Files



#10 Ztruker

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Posted 31 August 2013 - 04:07 PM

You can delete the backups. I didn't see anything in the Farbar report to be concerned about. Some errors in Event Viewer but that's always the case. For the 4 programs you mentioned, try doing Google searches. They all look like they are valid to me.

Edited by Ztruker, 31 August 2013 - 04:10 PM.

Rich

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#11 mstein66

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Posted 31 August 2013 - 11:29 PM

Okay -- nothing in regards to the Brother Printer issue? Tks for the assistance thus far!

#12 Ztruker

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Posted 01 September 2013 - 10:50 AM

What happens when you try to start CC3? Try starting it again then check Event Viewer, see if anything is logged that helps identify the problem.

Rich

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#13 mstein66

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Posted 03 September 2013 - 01:51 PM

When I start the program, the image appears and then disappears and nothing. Doesn't show in task bar, but does show appearing and then disappearing from task manager.

As for clicking the Event Viewer this info is under Application:
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11714
Date: 9/3/2013
Time: 3:46:16 PM
User: ADMIN\Administrator
Computer: ADMIN
Description:
Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed. Contact your technical support group. System Error 1612.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 7b 45 42 33 38 43 33 45 {EB38C3E
0008: 30 2d 34 38 36 33 2d 33 0-4863-3
0010: 31 32 33 2d 39 31 31 34 123-9114
0018: 2d 35 42 45 38 36 45 43 -5BE86EC
0020: 38 45 35 43 37 7d 8E5C7}


This info is under System:
Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 9/3/2013
Time: 3:46:01 PM
User: N/A
Computer: ADMIN
Description:
The Windows Installer service entered the running state.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Edited by mstein66, 03 September 2013 - 01:51 PM.


#14 Ztruker

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Posted 03 September 2013 - 08:48 PM

I was hoping for something specific to CC3. What Google programs do you have installed? Check Add/Remove Programs in Control Panel. Uninstall all of them. See if that helps.

Rich

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#15 mstein66

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Posted 06 September 2013 - 11:46 AM

Ya, I have Google Talk Plugin; uninstalled an reinstalled -- but CC3 still will not open; just show like it's going to open and then disappears...

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