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Spyware / Malware / Virus Removal

Very slow PC [Solved]

14 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1

My PC has Windows XP pro, with SP3. Internet Explorer 8, AVG free, Belarc Advisor, and Advanced System Care.
The computer has been ruuning slower than ever before. On some sites, a page will begin loading, but when the "progress bar" at the bottom gets less than half way across, it freezes and after 15 minutes still has not moved further.

When I tried to get into Yahoo using the desktop shortcut, it took a couple minutes to start.

I've cleared the temp files. Ran an AVG Free scan and four possible threats were found and removed. Still runs very, very slow.

Any help would be appreciated.
Post #2
Hi there,
my name is Marius and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully.
  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.




Scan with DDS

Download DDS and save it to your desktop from here or here or
here.

Disable any script blocker, and then double click dds.scr to run the tool.

When done, DDS will open two (2) logs
DDS.txt
Attach.txt
Save both reports to your desktop.




Scan with Gmer rootkit scanner

Please download Gmer from here by clicking on the "Download EXE" Button.
  • Double click on the randomly named GMER.exe. If asked to allow gmer.sys driver to load, please consent.
  • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
  • In the right panel, you will see several boxes that have been checked. Uncheck the following …
    • Sections
    • IAT/EAT
    • Show All ( should be unchecked by default )
  • Leave everything else as it is.
  • Close all other running programs as well as your Browser.
  • Click the Scan button & wait for it to finish.
  • Once done click on the Save.. button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop.
  • Please post the content of the ark.txt here.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
Post #3
Under "Scan with DDS", it states, "disable any script blocker." How do I know if I have a script blocker and how do I disable it?
Post #4
Another quesion about dds. Your post states to download dds from "here", "here", or here. in other words there are three choices. I checked all three. The first is labled dds.scr. The second is dds.com. The 3rd is blocked by Internet Explorer. It's clear I can't use the third choice because it is blocked.. Which of the other two do I use. dds.scr or dds.com?
Post #8
DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.4.1 Run by [removed] at 23:32:34 on 2013-07-14 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.288 [GMT -4:00] . AV: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF} . ============== Running Processes ================ . C:\Program Files\IObit\Advanced SystemCare 6\ASCService.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\IObit\Advanced SystemCare 6\Monitor.exe C:\Program Files\LSI SoftModem\agrsmsvc.exe C:\WINDOWS\Explorer.EXE C:\Program Files\AVG\AVG2013\avgwdsvc.exe C:\WINDOWS\system32\inetsrv\inetinfo.exe C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jqs.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe C:\Documents and Settings\All Users\Application Data\Anti-phishing Domain Advisor\visicom_antiphishing.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\AVG\AVG2013\avgui.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\IObit\Advanced SystemCare 6\ASCTray.exe C:\WINDOWS\system32\HPZipm12.exe C:\WINDOWS\System32\alg.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\system32\wbem\wmiprvse.exe C:\WINDOWS\system32\svchost.exe -k DcomLaunch C:\WINDOWS\system32\svchost.exe -k rpcss C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\System32\svchost.exe -k NetworkService C:\WINDOWS\system32\svchost.exe -k LocalService C:\WINDOWS\System32\svchost.exe -k imgsvc . ============== Pseudo HJT Report =============== . BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - c:\program files\avg\avg8\avgssie.dll BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\oracle\javafx 2.1 runtime\bin\ssv.dll BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dll EB: {32683183-48a0-441b-a342-7c2a440a9478} - uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background uRun: [Advanced SystemCare 6] "c:\program files\iobit\advanced systemcare 6\ASCTray.exe" /AutoStart mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [Anti-phishing Domain Advisor] "c:\documents and settings\all users\application data\anti-phishing domain advisor\visicom_antiphishing.exe" mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE uPolicies-Explorer: NoDriveTypeAutoRun = dword:323 uPolicies-Explorer: NoDriveAutoRun = dword:67108863 mPolicies-Explorer: NoDriveAutoRun = dword:67108863 mPolicies-Explorer: NoDriveTypeAutoRun = dword:323 mPolicies-Explorer: NoDrives = dword:0 mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1 mPolicies-Explorer: NoDriveTypeAutoRun = dword:323 mPolicies-Explorer: NoDriveAutoRun = dword:67108863 IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000 IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe . INFO: HKCU has more than 50 listed domains. If you wish to scan all of them, select the 'Force scan all domains' option. . . INFO: HKLM has more than 50 listed domains. If you wish to scan all of them, select the 'Force scan all domains' option. . DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1352158047796 DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab TCP: Interfaces\{096432F2-C5DF-44D4-9468-50621E63D465} : DHCPNameServer = 192.168.1.1 TCP: Interfaces\{349877E2-08A5-4885-9F71-527556531BD9} : NameServer = 216.220.230.24 216.220.230.25 TCP: Interfaces\{584143A7-4CD7-46EB-BD26-85CFF198F796} : DHCPNameServer = 192.168.2.1 TCP: Interfaces\{84609D5E-81A5-41C8-8806-1EF8A04F65EA} : DHCPNameServer = 192.168.2.1 TCP: Interfaces\{C5A035C7-695D-4983-BBA9-6A9C6AB9D97A} : DHCPNameServer = 192.168.2.1 TCP: Interfaces\{F9E322F8-784A-4FDE-94B6-012C9B02C12D} : DHCPNameServer = 192.168.2.1 Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll Notify: avgrsstarter - avgrsstx.dll Notify: LMIinit - LMIinit.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll . ============= SERVICES / DRIVERS =============== . R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2013-2-8 60216] R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2013-2-8 245048] R0 AvgMfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2009-4-24 96568] R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2013-2-8 39224] R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2013-2-26 208184] R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2013-3-1 22328] R1 AvgLdx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2009-4-24 170808] R1 AvgTdiX;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2009-4-24 182072] R2 AdvancedSystemCareService6;Advanced SystemCare Service 6;c:\program files\iobit\advanced systemcare 6\ASCService.exe [2013-5-23 464256] R2 avgwd;AVG WatchDog;c:\program files\avg\avg2013\avgwdsvc.exe [2013-4-18 283136] R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\x86\rainfo.sys [2008-4-1 12856] R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2008-4-1 47640] S2 ALIEHCD;ALi PCI to USB Enhanced Host Controller;c:\windows\system32\drivers\AliEhci.sys [2009-9-5 112835] S2 avgfwsrv;CBN;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2013\avgidsagent.exe [2013-5-14 4937264] S2 avgio;Toscosrv;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 axinstsv;Nbf;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 cpuz132;Spupdsvc;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 DirectUpdate;Cdralw2k;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 fsssvc;MSSQL$AUTODESKVAULT;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 ghostsec;W300mdm;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 ikfileflt;Msloop;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 ikfilesec;DCamUSBDXGTech;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 ikhlayer;Sscdbhk5;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 klif;Rrrspy;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 mcafeeantispyware;Point32;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 mcproxy;Smartwiservice;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 mcrdsvc;Mcstrm;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 mcusrmgr;V2imount;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 pavfnsvr;W810mdfl;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 pavsrv;Rnadirmultiplexor;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 savscan;BrPar;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 Scutum50;Scutum50 NDIS Protocol Driver;c:\windows\system32\drivers\scutum50.sys –> c:\windows\system32\drivers\Scutum50.sys [?] S2 Slpsvdr;Rpaservice;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S2 ZY202_XP;Bdpredir;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336] S3 alihub;Generic Hub on USB 2.0 Bus;c:\windows\system32\drivers\AliHub.sys [2009-9-5 17823] S3 aliroothub;USB 2.0 Root Hub;c:\windows\system32\drivers\AliRtHub.sys [2009-9-5 5325] S3 m4301a;Linksys Wireless-B USB Network Adapter v4.0 Driver;c:\windows\system32\drivers\m4301A.sys [2009-11-3 83552] S3 MOSUMAC;USB-Ethernet Driver;c:\windows\system32\drivers\MOSUMAC.SYS [2010-12-27 40448] S3 VNUWL5B;VIA Networking Technologies USB Wireless LAN Adapter Driver Service;c:\windows\system32\drivers\VNUWL5B.SYS [2010-9-24 145408] S4 LMIRfsClientNP;LMIRfsClientNP; [x] S4 vsdatant;vsdatant;a –> a [?] . =============== Created Last 30 ================ . . ==================== Find3M ==================== . 2013-06-08 03:55:44 385024 —-a-w- c:\windows\system32\html.iec 2013-06-07 21:56:06 920064 —-a-w- c:\windows\system32\wininet.dll 2013-06-07 21:56:06 43520 —-a-w- c:\windows\system32\licmgr10.dll 2013-06-07 21:56:05 1469440 ——w- c:\windows\system32\inetcpl.cpl 2013-06-04 07:23:02 562688 —-a-w- c:\windows\system32\qedit.dll 2013-06-04 01:40:45 1876736 —-a-w- c:\windows\system32\win32k.sys 2013-05-09 04:28:02 1543680 ——w- c:\windows\system32\wmvdecod.dll 2013-05-03 01:26:26 2193536 —-a-w- c:\windows\system32\ntoskrnl.exe 2013-05-03 00:38:18 2070144 —-a-w- c:\windows\system32\ntkrnlpa.exe . ============= FINISH: 23:33:53.07 ===============
Post #9
GMER 2.1.19163 - http://www.gmer.net
Rootkit scan 2013-07-15 00:56:42
Windows 5.1.2600 Service Pack 3 \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 WDC_WD200BB-60CJA0 rev.16.06V16 18.65GB
Running: uogmy735.exe; Driver: C:\DOCUME~1\Jerry\LOCALS~1\Temp\uftdypob.sys


—- System - GMER 2.1 —-

SSDT \SystemRoot\system32\DRIVERS\avgidsshimx.sys ZwNotifyChangeKey [0xF88285D0]
SSDT \SystemRoot\system32\DRIVERS\avgidsshimx.sys ZwNotifyChangeMultipleKeys [0xF8828700]
SSDT \SystemRoot\system32\DRIVERS\avgidsshimx.sys ZwOpenProcess [0xF8828010]
SSDT \SystemRoot\system32\DRIVERS\avgidsshimx.sys ZwSuspendProcess [0xF8828300]
SSDT \SystemRoot\system32\DRIVERS\avgidsshimx.sys ZwSuspendThread [0xF88283E0]
SSDT \SystemRoot\system32\DRIVERS\avgidsshimx.sys ZwTerminateProcess [0xF8828120]
SSDT \SystemRoot\system32\DRIVERS\avgidsshimx.sys ZwTerminateThread [0xF8828210]
SSDT \SystemRoot\system32\DRIVERS\avgidsshimx.sys ZwWriteVirtualMemory [0xF88284D0]

—- Kernel code sections - GMER 2.1 —-

? C:\DOCUME~1\Jerry\LOCALS~1\Temp\mbr.sys The filename, directory name, or volume label syntax is incorrect. !

—- User code sections - GMER 2.1 —-

.text C:\Program Files\IObit\Advanced SystemCare 6\Monitor.exe[1836] kernel32.dll!CreateThread + 1A 7C810721 4 Bytes CALL 5983DB6D C:\Program Files\IObit\Advanced SystemCare 6\madExcept_.bpl

—- Devices - GMER 2.1 —-

AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys

—- Registry - GMER 2.1 —-

Reg HKLM\SOFTWARE\Classes\CLSID\{32C0D695-970E-464D-5B5C-F043F042CA9A}\InProcServer32@ %SystemRoot%\System32\browseui.dll
Reg HKLM\SOFTWARE\Classes\CLSID\{32C0D695-970E-464D-5B5C-F043F042CA9A}\InProcServer32@ThreadingModel Apartment
Reg HKLM\SOFTWARE\Classes\CLSID\{3F5A5DAD-35D4-23AC-30AE-FA217445208F}\InprocServer32@ThreadingModel Both
Reg HKLM\SOFTWARE\Classes\CLSID\{3F5A5DAD-35D4-23AC-30AE-FA217445208F}\InprocServer32@ mapi32.dll
Reg HKLM\SOFTWARE\Classes\CLSID\{806D8188-10B6-89D5-FB7C-3EC3580C1DD4}\DefaultIcon@ %SystemRoot%\system32\SHELL32.dll,-40
Reg HKLM\SOFTWARE\Classes\CLSID\{806D8188-10B6-89D5-FB7C-3EC3580C1DD4}\Shell\Open
Reg HKLM\SOFTWARE\Classes\CLSID\{806D8188-10B6-89D5-FB7C-3EC3580C1DD4}\Shell\Open\Command
Reg HKLM\SOFTWARE\Classes\CLSID\{806D8188-10B6-89D5-FB7C-3EC3580C1DD4}\Shell\Open\Command@ rundll32.exe shell32.dll,Options_RunDLL 1
Reg HKLM\SOFTWARE\Classes\CLSID\{806D8188-10B6-89D5-FB7C-3EC3580C1DD4}\ShellFolder@Attributes 0

—- EOF - GMER 2.1 —-
Post #11
No, that´s okay as there were no interruptions.

Please uninstall Advanced SystemCare by IObit.

Combofix

Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT- Save ComboFix.exe to your Desktop

====================================================


Disable your AntiVirus and AntiSpyware applications as they will interfere with our tools and the removal. If you are unsure how to do this, please refer to our sticky topic How to disable your security applications


====================================================


Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply for further review.
Post #14
Thanks for the link about Advanced SystemCare. I clikcked Start>Settings>Control Panel>Add or Remove Programs. When I started to remove Advanced SystemCare, a box came up asking if I was sure I want to uninstall. "because if it's uninstalled the computer may face critical errors, slowing it down. Is that true or is it safe to unistall it?.

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