This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

Maddie's mess - explorer hijjacked, shutdowns, etc. [Solved]

19 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

The PC seems to be running very well. We have not had any unexpected shutdowns in a few days. The malwarebytes did not find anything, and therefore there was not a "show results" option. Lately, however, We are getting JV errors and a jucheck.exe error everytime we reboot. Here is the first log: # AdwCleaner v2.304 - Logfile created 07/03/2013 at 16:21:41 # Updated 03/07/2013 by Xplode # Operating system : Windows 7 Home Premium Service Pack 1 (64 bits) # User : Sara - 13-15-17 # Boot Mode : Normal # Running from : C:\Users\Sara\Desktop\AdwCleaner.exe # Option [Delete] ***** [Services] ***** Stopped & Deleted : DvmMDES ***** [Files / Folders] ***** Deleted on reboot : C:\Program Files (x86)\jZip File Deleted : C:\Program Files (x86)\Mozilla FireFox\searchplugins\Search_Results.xml File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk File Deleted : C:\Users\Maddie\AppData\Roaming\Mozilla\Firefox\Profiles\ycdg6jbp.default\searchplugins\funmoods.xml File Deleted : C:\Users\Maddie\AppData\Roaming\Mozilla\Firefox\Profiles\ycdg6jbp.default\searchplugins\safesearch.xml File Deleted : C:\Users\Public\Desktop\eBay.lnk File Deleted : C:\Users\Sara\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\jZip.lnk File Deleted : C:\Users\Sara\AppData\Roaming\Mozilla\Firefox\Profiles\waesa4h3.default\searchplugins\safesearch.xml File Deleted : C:\Users\Sara\AppData\Roaming\Mozilla\Firefox\Profiles\waesa4h3.default\searchplugins\Search_Results.xml File Deleted : C:\Users\Sara\Desktop\jZip.lnk Folder Deleted : C:\Program Files (x86)\Free Offers from Freeze.com Folder Deleted : C:\Users\Maddie\AppData\Local\PutLockerDownloader Folder Deleted : C:\Users\Maddie\AppData\Roaming\Funmoods Folder Deleted : C:\Users\Maddie\AppData\Roaming\Mozilla\Firefox\Profiles\ycdg6jbp.default\extensions\{5911488E-9D1E-40ec-8CBB-06B231CC153F} Folder Deleted : C:\Users\Maddie\AppData\Roaming\Mozilla\Firefox\Profiles\ycdg6jbp.default\extensions\[removed] Folder Deleted : C:\Users\Maddie\AppData\Roaming\Mozilla\Firefox\Profiles\ycdg6jbp.default\jetpack Folder Deleted : C:\Users\Sara\AppData\Local\jZip Folder Deleted : C:\Users\Sara\AppData\LocalLow\searchresultstb ***** [Registry] ***** Key Deleted : HKCU\Software\APN DTX Key Deleted : HKCU\Software\jZip Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{6E13D095-45C3-4271-9475-F3B48227DD9F} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6E13D095-45C3-4271-9475-F3B48227DD9F} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\jZip Key Deleted : HKCU\Software\Somoto Toolbar Key Deleted : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947} Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921} Key Deleted : HKLM\SOFTWARE\Classes\AppID\{608D3067-77E8-463D-9084-908966806826} Key Deleted : HKLM\SOFTWARE\Classes\AppID\{7E8A36EA-2501-4ED3-A3C8-CFA9143FB169} Key Deleted : HKLM\SOFTWARE\Classes\AppID\{960DF771-CFCB-4E53-A5B5-6EF2BBE6E706} Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B12E99ED-69BD-437C-86BE-C862B9E5444D} Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800} Key Deleted : HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C} Key Deleted : HKLM\SOFTWARE\Classes\AppID\{FAA8C612-F1B6-461B-8B60-B54D74D9642E} Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortApp.DLL Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortEng.DLL Key Deleted : HKLM\SOFTWARE\Classes\AppID\escorTlbr.DLL Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE Key Deleted : HKLM\SOFTWARE\Classes\AppID\Toolbar.DLL Key Deleted : HKLM\SOFTWARE\Classes\AppID\ToolbarBroker.EXE Key Deleted : HKLM\SOFTWARE\Classes\ComObject.DeskbarEnabler.1 Key Deleted : HKLM\SOFTWARE\Classes\SearchQUIEHelper.DNSGuard Key Deleted : HKLM\SOFTWARE\Classes\SearchQUIEHelper.DNSGuard.1 Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.BandObject Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.BandObject.1 Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.ToolbarHelperObject Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.ToolbarHelperObject.1 Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{38BF9661-BDA0-4A74-BB3B-576EC7AE16DC} Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{6857AC4A-95B4-4E2C-B2D2-8A235FCCEF4A} Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{6A4BCABA-C437-4C76-A54E-AF31B8A76CB9} Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8} Key Deleted : HKLM\SOFTWARE\Classes\ZGClnt.Mngr Key Deleted : HKLM\SOFTWARE\Classes\ZGClnt.Mngr.1 Key Deleted : HKLM\Software\DataMngr Key Deleted : HKLM\Software\DeviceVM Key Deleted : HKLM\Software\Freeze.com Key Deleted : HKLM\Software\Iminent Key Deleted : HKLM\Software\InstallCore Key Deleted : HKLM\Software\jZip Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\FunmoodsSetup_RASAPI32 Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\FunmoodsSetup_RASMANCS Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKLM\Software\StartNow Toolbar Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{2CBD2A57-2FD5-4F1A-9FC8-90ED48FA4187} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{5911488E-9D1E-40EC-8CBB-06B231CC153F} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{A40DC6C5-79D0-4CA8-A185-8FF989AF1115} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{CC1AC828-BB47-4361-AFB5-96EEE259DD87} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{FD2FD708-1F6F-4B68-B141-C5778F0C19BB} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1B730ACF-26A3-447B-9994-14AEE0EB72CC} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1C888195-0160-4883-91B7-294C0CE2F277} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{23C70BCA-6E23-4A65-AD2E-1389062074F1} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{23D8EEF7-0E13-4000-B9C4-6603C1E912D1} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{295CACB4-51F5-46FD-914E-C72BAAE1B672} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{2A42D13C-D427-4787-821B-CF6973855778} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{2CE5C4B9-6DBE-4528-96FA-C9FF38EF1762} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{34C1FDF7-02C1-4F23-B393-F48B16E071D1} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{3D8478AA-7B88-48A9-8BCB-B85D594411EC} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{54291324-7A3D-4F11-B707-3FB6A2C97BD9} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{59C63F11-D4E5-46E7-9B8A-EE158DCA83A8} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{5DA22CBD-0029-4A09-B757-CF0FAFC488ED} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{77A6E7D4-4A83-4A9B-A2A0-EF3B125DC29D} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{99ACA0F7-D864-45CB-8C40-FD42A077E7CA} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{C0585B2F-74D7-4734-88DE-6C150C5D4036} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{CA17D76B-F91D-4659-A7FD-A9F7ED375CDD} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{D8242E89-2F81-484A-AE5B-BA8CAD5B7347} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E65F40C8-3CEB-47C2-9E01-BF73323DF4E7} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{EF0588D6-1621-4A75-B8BE-F4BC34794136} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{2CBD2A57-2FD5-4F1A-9FC8-90ED48FA4187} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{3614D305-2DBB-4991-9297-750DD60FFC73} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\StartNow Toolbar Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC1AC828-BB47-4361-AFB5-96EEE259DD87} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0D80F1C5-D17B-4177-AC68-955F3EF9F191} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1B730ACF-26A3-447B-9994-14AEE0EB72CC} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1C888195-0160-4883-91B7-294C0CE2F277} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23C70BCA-6E23-4A65-AD2E-1389062074F1} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23D8EEF7-0E13-4000-B9C4-6603C1E912D1} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{295CACB4-51F5-46FD-914E-C72BAAE1B672} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2A42D13C-D427-4787-821B-CF6973855778} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2CE5C4B9-6DBE-4528-96FA-C9FF38EF1762} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{34C1FDF7-02C1-4F23-B393-F48B16E071D1} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3D8478AA-7B88-48A9-8BCB-B85D594411EC} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{54291324-7A3D-4F11-B707-3FB6A2C97BD9} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{59C63F11-D4E5-46E7-9B8A-EE158DCA83A8} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5DA22CBD-0029-4A09-B757-CF0FAFC488ED} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{77A6E7D4-4A83-4A9B-A2A0-EF3B125DC29D} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{99ACA0F7-D864-45CB-8C40-FD42A077E7CA} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C0585B2F-74D7-4734-88DE-6C150C5D4036} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{CA17D76B-F91D-4659-A7FD-A9F7ED375CDD} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D8242E89-2F81-484A-AE5B-BA8CAD5B7347} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E65F40C8-3CEB-47C2-9E01-BF73323DF4E7} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EF0588D6-1621-4A75-B8BE-F4BC34794136} Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bbjciahceamgodcoidkjpchnokgfpphh Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\cjpglkicenollcignonpgiafdgfeehoj Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{889DF117-14D1-44EE-9F31-C5FB5D47F68B} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Funmoods Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\pc optimizer pro Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [10] ***** [Internet Browsers] ***** -\\ Internet Explorer v9.0.8112.16490 [OK] Registry is clean. -\\ Mozilla Firefox v22.0 (en-US) File : C:\Users\Maddie\AppData\Roaming\Mozilla\Firefox\Profiles\ycdg6jbp.default\prefs.js C:\Users\Maddie\AppData\Roaming\Mozilla\Firefox\Profiles\ycdg6jbp.default\user.js … Deleted ! Deleted : user_pref("extensions.enabledAddons", "ffxtlbr%40funmoods.com:1.5.1,%7B27de232a-9f75-4e86-bf4c-04475[…] Deleted : user_pref("extensions.funmoods.aflt", "nv1"); Deleted : user_pref("extensions.funmoods.autoRvrt", false); Deleted : user_pref("extensions.funmoods.cntry", "US"); Deleted : user_pref("extensions.funmoods.cv", "cv5"); Deleted : user_pref("extensions.funmoods.dfltLng", ""); Deleted : user_pref("extensions.funmoods.dfltSrch", true); Deleted : user_pref("extensions.funmoods.dnsErr", true); Deleted : user_pref("extensions.funmoods.envrmnt", "production"); Deleted : user_pref("extensions.funmoods.excTlbr", false); Deleted : user_pref("extensions.funmoods.hdrMd5", "D6ADEB8189973000CBF9CB89EA70BE03"); Deleted : user_pref("extensions.funmoods.hmpg", true); Deleted : user_pref("extensions.funmoods.hmpgUrl", "hxxp://searchfunmoods.com/?f=1&a=nv1&ir=nv1&cd=2XzuyEtN2Y1[…] Deleted : user_pref("extensions.funmoods.id", "00268273019F5B53"); Deleted : user_pref("extensions.funmoods.instlDay", "15689"); Deleted : user_pref("extensions.funmoods.instlRef", "nv1"); Deleted : user_pref("extensions.funmoods.isdcmntcmplt", true); Deleted : user_pref("extensions.funmoods.lastVrsnTs", "1.5.23.2221:55:1"); Deleted : user_pref("extensions.funmoods.mntrvrsn", "1.3.0"); Deleted : user_pref("extensions.funmoods.newTab", true); Deleted : user_pref("extensions.funmoods.newTabUrl", "hxxp://searchfunmoods.com/?f=2&a=nv1&ir=nv1&cd=2XzuyEtN2[…] Deleted : user_pref("extensions.funmoods.prdct", "funmoods"); Deleted : user_pref("extensions.funmoods.prtnrId", "funmoods"); Deleted : user_pref("extensions.funmoods.savedVrsnTs", "1"); Deleted : user_pref("extensions.funmoods.sg", "none"); Deleted : user_pref("extensions.funmoods.smplGrp", "none"); Deleted : user_pref("extensions.funmoods.srchPrvdr", "Funmoods"); Deleted : user_pref("extensions.funmoods.tlbrId", "base"); Deleted : user_pref("extensions.funmoods.tlbrSrchUrl", "hxxp://searchfunmoods.com/?f=3&a=nv1&ir=nv1&cd=2XzuyEt[…] Deleted : user_pref("extensions.funmoods.vrsn", "1.5.23.22"); Deleted : user_pref("extensions.funmoods.vrsnTs", "1.5.23.2221:55:1"); Deleted : user_pref("extensions.funmoods.vrsni", "1.5.23.22"); Deleted : user_pref("extensions.funmoods_i.newTab", true); Deleted : user_pref("extensions.funmoods_i.smplGrp", "none"); Deleted : user_pref("extensions.funmoods_i.vrsnTs", "1.5.23.2221:55:1"); Deleted : user_pref("{5911488E-9D1E-40ec-8CBB-06B231CC153F}.install_folder", "C:\\Program Files (x86)\\StartNo[…] Deleted : user_pref("{5911488E-9D1E-40ec-8CBB-06B231CC153F}.name", "StartNow Toolbar"); Deleted : user_pref("{5911488E-9D1E-40ec-8CBB-06B231CC153F}.startpage", "qlps.startnow.com"); File : C:\Users\Sara\AppData\Roaming\Mozilla\Firefox\Profiles\waesa4h3.default\prefs.js Deleted : user_pref("browser.search.defaultenginename", "Search Results"); Deleted : user_pref("browser.search.order.1", "Search Results"); ************************* AdwCleaner[R1].txt - [13760 octets] - [03/07/2013 16:20:56] AdwCleaner[S1].txt - [14190 octets] - [03/07/2013 16:21:41] ########## EOF - C:\AdwCleaner[S1].txt - [14251 octets] ########## Here is the MBAM log: Malwarebytes Anti-Malware 1.75.0.1300 www.malwarebytes.org Database version: v2013.07.03.10 Windows 7 Service Pack 1 x64 NTFS Internet Explorer 9.0.8112.16421 Sara :: 13-15-17 [administrator] 7/3/2013 4:31:19 PM mbam-log-2013-07-03 (16-31-19).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 242884 Time elapsed: 6 minute(s), 49 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end) Thanks! Are we nearing the end?
Hi Patrick's Mom,

Thanks! Are we nearing the end?

We are making progress so please stay with me until I give you the "all clean" sign. :thumbup: It's important that you follow through with the remainder of the steps I will outline. Absence of symptoms doesn't necessarily translate into malware free.

Lately, however, We are getting JV errors and a jucheck.exe error everytime we reboot.

We will address this issue shortly.

=========================

1. ESET Online Scanner

*Note:
  • It is recommended to disable on-board antivirus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time.
  • Please don't go surfing while your resident protection is disabled!
  • Once the scan is finished remember to re-enable your antivirus along with your anti-spyware programs.
** You need to run your browser with Administrator Rights, to do so right click your browsers short cut and select "Run as Administrator".

= = = = = = = = = = = = = = = = = = = =

Go here to run ESET Online Scanner

(Note: You can use Internet Explorer or FireFox for this scan. If you use FireFox you will be asked to install an additional component. Please allow this.)

  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Disable your Antivirus software. You can usually do this with its Notfication Tray icon near the clock
  • Click Start
  • Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is Checked.
  • Click Scan.
  • Wait for the scan to finish.
  • When the scan completes, click List of found threats
  • click Export to Text file and save the file to your desktop using a unique name, such as ESETScan.
  • Include the contents of this report in your next reply

    Note - when ESET doesn't find any threats, no report will be created.
  • Push the back button.
  • Push Finish
  • Re-enable your Antivirus software.
=========================

2. Re-run OTL (it should be located on your desktop).

Windows Vista and Windows 7 & 8 users Right Click and select "Run as Administrator" on the icon to run it.
  • Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Uncheck the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open one notepad window. OTL.Txt. (No Extras.txt will be produced)
    Note:The log can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
  • Please copy (Edit->Select All, Edit->Copy) the contents of the file, and post it with your next reply.
=========================

In your next post please provide the following:
  • ESET's log.txt
  • OTL.txt
OK! We're moving this right along. However, this PC and my daughter are going to LA tomorrow for a 5 day trip and I am, believe it or not, going to Wisconsin for a 5 day knitting camp! I would bet you've never heard that one before! But I will try to get her to keep up with your instructions . We just won't be as responsive as we could be if we were all at home.

Here is the ESET scan (that was cool) -

C:\Qoobox\Quarantine\C\Users\Maddie\chrome143102.exe.vir a variant of Win32/Kryptik.BDGZ trojan
C:\Qoobox\Quarantine\C\Users\Maddie\csrss306241.exe.vir a variant of Win32/Kryptik.BDTB trojan
C:\Qoobox\Quarantine\C\Users\Maddie\googleupdate.exe.vir a variant of Win32/Injector.AHLQ trojan
C:\Qoobox\Quarantine\C\Users\Maddie\googleupdate475133.exe.vir a variant of Win32/Kryptik.BBRA trojan
C:\Qoobox\Quarantine\C\Users\Maddie\icq.exe.vir a variant of Win32/Injector.AHLQ trojan
C:\Qoobox\Quarantine\C\Users\Maddie\icq488220.exe.vir a variant of Win32/Injector.AHLQ trojan
C:\Qoobox\Quarantine\C\Users\Maddie\icq733930.exe.vir Win32/LockScreen.APR trojan
C:\Qoobox\Quarantine\C\Users\Maddie\teamviewer.exe.vir a variant of Win32/Injector.AHLQ trojan
C:\Qoobox\Quarantine\C\Users\Maddie\AppData\Local\95f8956d-5cfc-4c53-81cb-6e93a0aeb25cad\fdcfcccbeaaebcad.exe.vir a variant of Win32/Injector.AHLQ trojan
C:\Qoobox\Quarantine\C\Users\Maddie\AppData\Roaming\dsnde.dll.vir a variant of Win32/Medfos.RI trojan
C:\Qoobox\Quarantine\C\Users\Maddie\AppData\Roaming\tasrag.dll.vir a variant of Win32/Medfos.RI trojan
C:\Qoobox\Quarantine\C\Users\Maddie\AppData\Roaming\Mozilla\Firefox\Profiles\ycdg6jbp.default\extensions\{27de232a-9f75-4e86-bf4c-044752a3088d}\chrome.manifest.vir Win32/TrojanDownloader.Tracur.F trojan
C:\Qoobox\Quarantine\C\Users\Maddie\AppData\Roaming\Mozilla\Firefox\Profiles\ycdg6jbp.default\extensions\{27de232a-9f75-4e86-bf4c-044752a3088d}\chrome\xulcache.jar.vir Win32/TrojanDownloader.Tracur.V trojan
C:\Qoobox\Quarantine\C\Users\Sara\skype.exe.vir a variant of Win32/Kryptik.BESK trojan
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\0\483fba40-295275d6 multiple threats
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\10\639eddca-2378ffec Java/Exploit.CVE-2012-0507.FY trojan
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\18\7c6a9e52-5f20757f multiple threats
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\21\27b10455-4e5113f4 multiple threats
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\22\24657f96-242a7754 Java/Exploit.CVE-2012-0507.FY trojan
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\22\30841556-7dc019f4 Java/Exploit.CVE-2012-0507.FY trojan
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\22\96a2bd6-5aad7399 multiple threats
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\25\580c18d9-321a0e79 multiple threats
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\26\7ca2221a-500eb7bf Java/Exploit.Agent.OLM trojan
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\36\4403be24-7bb3d39d multiple threats
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\37\2b399ea5-10f805b6 Java/Exploit.Agent.OKR trojan
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\40\75a793a8-1b9f5e11 Java/Exploit.Agent.OLM trojan
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\45\42ac8ded-52645e61 multiple threats
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\45\42ac8ded-6631d20e multiple threats
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\47\3a4da6af-70c4ef8e Java/Exploit.CVE-2012-0507.FY trojan
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\48\61990970-138dfd2f Java/Exploit.CVE-2012-0507.FY trojan
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\5\29370205-45465733 Java/Exploit.Agent.OLM trojan
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\52\63125c34-2aecb5ec Java/Exploit.Agent.OLM trojan
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\53\3efe71f5-6de44f0b multiple threats
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\58\3a5988ba-45f86c37 Java/Exploit.CVE-2012-0507.FY trojan
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\58\4283c3ba-56e7c251 Java/Exploit.CVE-2012-0507.FY trojan
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\63\25cdf43f-5da1c1fd Java/Exploit.Agent.OKR trojan
C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\7\bca1087-38c1f51f Java/Exploit.Agent.OJI trojan
C:\Users\Maddie\AppData\Roaming\Mozilla\Firefox\Profiles\ycdg6jbp.default\extensions\[removed] Win32/TrojanDownloader.Tracur.AD.Gen trojan
C:\Users\Maddie\AppData\Roaming\wabEventSupport16\{5e4f167b-c822-2d6f-966d-3b14267143ea}.exe a variant of Win32/Kryptik.BCOR trojan
C:\Users\Sara\AppData\Local\WinZip Computing\tdemcnry.dll Win32/Kryptik.BEOX.Gen trojan
C:\Users\Sara\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\46\37133aae-7fb49e1c multiple threats
C:\Users\Sara\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\6\7b572306-263bd516 Java/Exploit.Agent.OQR trojan
C:\_OTL\MovedFiles\07032013_110600\C_Users\Sara\AppData\Roaming\Mozilla\Firefox\Profiles\waesa4h3.default\extensions\[removed] Win32/TrojanDownloader.Tracur.AD trojan


Here is the latest OTL report:

OTL logfile created on: 7/4/2013 12:27:52 AM - Run 4
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Sara\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.80 Gb Total Physical Memory | 1.54 Gb Available Physical Memory | 40.54% Memory free
7.60 Gb Paging File | 5.26 Gb Available in Paging File | 69.16% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 444.16 Gb Total Space | 269.81 Gb Free Space | 60.75% Space Free | Partition Type: NTFS
Drive D: | 21.31 Gb Total Space | 3.10 Gb Free Space | 14.56% Space Free | Partition Type: NTFS
Drive E: | 99.02 Mb Total Space | 83.96 Mb Free Space | 84.79% Space Free | Partition Type: FAT32

Computer Name: 13-15-17 | User Name: Sara | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - C:\Users\Sara\Desktop\OTL.exe (OldTimer Tools)
PRC - C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_7_700_224_ActiveX.exe (Adobe Systems Incorporated)
PRC - C:\Program Files (x86)\Giraffic\Veoh_GirafficWatchdog.exe (Giraffic)
PRC - C:\Program Files (x86)\Giraffic\Veoh_Giraffic.exe (Giraffic)
PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe (Malwarebytes Corporation)
PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe (Malwarebytes Corporation)
PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe (Malwarebytes Corporation)
PRC - C:\Program Files (x86)\Secunia\CSI\csia-v5.0.1.1004.exe (Secunia)
PRC - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ccsvchst.exe (Symantec Corporation)
PRC - C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE (Microsoft Corporation)
PRC - C:\Program Files (x86)\Secunia\PSI\psia.exe (Secunia)
PRC - C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe (Adobe Systems Incorporated)
PRC - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.EXE (Intel Corporation)
PRC - C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe (CinemaNow, Inc.)
PRC - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe (Intel Corporation)


========== Modules (No Company Name) ==========

MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationFramewo#\af525b4bec3b9941b7be8ffbf813da80\PresentationFramework.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\30e3a21202000677d0a9270572251477\System.Windows.Forms.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationCore\7eac0dbe9aa20b55e37235f8ee030e6b\PresentationCore.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\WindowsBase\716959df79685a1eae0fc14275a32b0f\WindowsBase.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\764f15e86c82662e977bd418bd6318c1\System.Configuration.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Management\302207b4fa3083899fd8ab4db98cecc5\System.Management.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationFramewo#\d7d20811a7ce7cc589153648cbb1ce5c\PresentationFramework.Aero.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Remo#\90b89f6e8032310e9ac72a309fd49e83\System.Runtime.Remoting.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Data\dd20416f723ee13ffb4173ec1afc4ec4\System.Data.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\eead6629e384a5b69f9ae35284b7eeed\System.Drawing.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\f687c43e9fdec031988b33ae722c4613\System.Xml.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System\369f8bdca364e2b4936d18dea582912c\System.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\7150b9136fad5b79e88f6c7f9d3d2c39\mscorlib.ni.dll ()
MOD - C:\Windows\assembly\GAC_MSIL\HP.ActiveSupportLibrary\2.0.0.1__01a974bc1760f423\HP.ActiveSupportLibrary.dll ()
MOD - C:\Windows\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Pillars\ECenter\ECLibrary.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Pillars\PCAlerts\PCAlertsPillar.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingServer.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingClients.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\RemotingClient.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingMessages.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingInterface.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.Logging.dll ()
MOD - C:\Program Files (x86)\Common Files\LightScribe\QtGui4.dll ()
MOD - C:\Program Files (x86)\Common Files\LightScribe\QtCore4.dll ()
MOD - C:\Program Files (x86)\Common Files\LightScribe\plugins\imageformats\qjpeg4.dll ()


========== Services (SafeList) ==========

SRV:64bit: - (MSSQL$IDIS) – C:\Program Files\Microsoft SQL Server 2008\MSSQL10.IDIS\MSSQL\Binn\sqlservr.exe (Microsoft Corporation)
SRV:64bit: - (SQLAgent$IDIS) – C:\Program Files\Microsoft SQL Server 2008\MSSQL10.IDIS\MSSQL\Binn\SQLAGENT.EXE (Microsoft Corporation)
SRV:64bit: - (STacSV) – C:\Program Files\IDT\WDM\stacsv64.exe (IDT, Inc.)
SRV:64bit: - (AESTFilters) – C:\Program Files\IDT\WDM\AESTSr64.exe (Andrea Electronics Corporation)
SRV:64bit: - (HPWMISVC) – C:\Program Files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe ()
SRV:64bit: - (vcsFPService) – C:\Windows\SysNative\vcsFPService.exe (Validity Sensors, Inc.)
SRV:64bit: - (DpHost) – C:\Program Files\DigitalPersona\Bin\DpHostW.exe (DigitalPersona, Inc.)
SRV:64bit: - (HP Wireless Assistant Service) – C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe (Hewlett-Packard)
SRV:64bit: - (WinDefend) – C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation)
SRV:64bit: - (hpsrv) – C:\Windows\SysNative\hpservice.exe (Hewlett-Packard)
SRV - (MozillaMaintenance) – C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe (Mozilla Foundation)
SRV - (AdobeFlashPlayerUpdateSvc) – C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe (Adobe Systems Incorporated)
SRV - (Giraffic) – C:\Program Files (x86)\Giraffic\Veoh_GirafficWatchdog.exe (Giraffic)
SRV - (MBAMService) – C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe (Malwarebytes Corporation)
SRV - (MBAMScheduler) – C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe (Malwarebytes Corporation)
SRV - (SkypeUpdate) – C:\Program Files (x86)\Skype\Updater\Updater.exe (Skype Technologies)
SRV - (HP Support Assistant Service) – C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe (Hewlett-Packard Company)
SRV - (Secunia CSI Agent) – C:\Program Files (x86)\Secunia\CSI\csia-v5.0.1.1004.exe (Secunia)
SRV - (NIS) – C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ccSvcHst.exe (Symantec Corporation)
SRV - (BBSvc) – C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE (Microsoft Corporation.)
SRV - (SeaPort) – C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE (Microsoft Corporation)
SRV - (Secunia PSI Agent) – C:\Program Files (x86)\Secunia\PSI\psia.exe (Secunia)
SRV - (GameConsoleService) – C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe (WildTangent, Inc.)
SRV - (AdobeActiveFileMonitor9.0) – C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe (Adobe Systems Incorporated)
SRV - (clr_optimization_v4.0.30319_32) – C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe (Microsoft Corporation)
SRV - (UNS) – C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.EXE (Intel Corporation)
SRV - (CinemaNow Service) – C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe (CinemaNow, Inc.)
SRV - (vcsFPService) – C:\Windows\SysWOW64\vcsFPService.exe (Validity Sensors, Inc.)
SRV - (LMS) – C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe (Intel Corporation)
SRV - (clr_optimization_v2.0.50727_32) – C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe (Microsoft Corporation)


========== Driver Services (SafeList) ==========

DRV:64bit: - (MBAMProtector) – C:\Windows\SysNative\drivers\mbam.sys (Malwarebytes Corporation)
DRV:64bit: - (Fs_Rec) – C:\Windows\SysNative\drivers\fs_rec.sys (Microsoft Corporation)
DRV:64bit: - (ctxusbm) – C:\Windows\SysNative\drivers\ctxusbm.sys (Citrix Systems, Inc.)
DRV:64bit: - (SynTP) – C:\Windows\SysNative\drivers\SynTP.sys (Synaptics Incorporated)
DRV:64bit: - (RsFx0105) – C:\Windows\SysNative\drivers\RsFx0105.sys (Microsoft Corporation)
DRV:64bit: - (SymEvent) – C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS (Symantec Corporation)
DRV:64bit: - (SymNetS) – C:\Windows\SysNative\drivers\NISx64\1207020.003\symnets.sys (Symantec Corporation)
DRV:64bit: - (BCM43XX) – C:\Windows\SysNative\drivers\BCMWL664.SYS (Broadcom Corporation)
DRV:64bit: - (SRTSP) – C:\Windows\SysNative\drivers\NISx64\1207020.003\srtsp64.sys (Symantec Corporation)
DRV:64bit: - (SRTSPX) – C:\Windows\SysNative\drivers\NISx64\1207020.003\srtspx64.sys (Symantec Corporation)
DRV:64bit: - (SymEFA) – C:\Windows\SysNative\drivers\NISx64\1207020.003\symefa64.sys (Symantec Corporation)
DRV:64bit: - (amdsata) – C:\Windows\SysNative\drivers\amdsata.sys (Advanced Micro Devices)
DRV:64bit: - (amdxata) – C:\Windows\SysNative\drivers\amdxata.sys (Advanced Micro Devices)
DRV:64bit: - (SymDS) – C:\Windows\SysNative\drivers\NISx64\1207020.003\symds64.sys (Symantec Corporation)
DRV:64bit: - (SymIRON) – C:\Windows\SysNative\drivers\NISx64\1207020.003\ironx64.sys (Symantec Corporation)
DRV:64bit: - (STHDA) – C:\Windows\SysNative\drivers\stwrt64.sys (IDT, Inc.)
DRV:64bit: - (HpSAMD) – C:\Windows\SysNative\drivers\HpSAMD.sys (Hewlett-Packard Company)
DRV:64bit: - (TsUsbFlt) – C:\Windows\SysNative\drivers\TsUsbFlt.sys (Microsoft Corporation)
DRV:64bit: - (sdbus) – C:\Windows\SysNative\drivers\sdbus.sys (Microsoft Corporation)
DRV:64bit: - (PSI) – C:\Windows\SysNative\drivers\psi_mf.sys (Secunia)
DRV:64bit: - (igfx) – C:\Windows\SysNative\drivers\igdkmd64.sys (Intel Corporation)
DRV:64bit: - (USBAAPL64) – C:\Windows\SysNative\drivers\usbaapl64.sys (Apple, Inc.)
DRV:64bit: - (iaStor) – C:\Windows\SysNative\drivers\iaStor.sys (Intel Corporation)
DRV:64bit: - (PxHlpa64) – C:\Windows\SysNative\drivers\PxHlpa64.sys (Sonic Solutions)
DRV:64bit: - (DVMIO) – C:\Windows\SysNative\drivers\dvmio.sys (DeviceVM, Inc.)
DRV:64bit: - (RSUSBSTOR) – C:\Windows\SysNative\drivers\RtsUStor.sys (Realtek Semiconductor Corp.)
DRV:64bit: - (IntcDAud) – C:\Windows\SysNative\drivers\IntcDAud.sys (Intel® Corporation)
DRV:64bit: - (Impcd) – C:\Windows\SysNative\drivers\Impcd.sys (Intel Corporation)
DRV:64bit: - (RTL8167) – C:\Windows\SysNative\drivers\Rt64win7.sys (Realtek )
DRV:64bit: - (HECIx64) – C:\Windows\SysNative\drivers\HECIx64.sys (Intel Corporation)
DRV:64bit: - (amdsbs) – C:\Windows\SysNative\drivers\amdsbs.sys (AMD Technologies Inc.)
DRV:64bit: - (LSI_SAS2) – C:\Windows\SysNative\drivers\lsi_sas2.sys (LSI Corporation)
DRV:64bit: - (stexstor) – C:\Windows\SysNative\drivers\stexstor.sys (Promise Technology)
DRV:64bit: - (hpdskflt) – C:\Windows\SysNative\drivers\hpdskflt.sys (Hewlett-Packard)
DRV:64bit: - (Accelerometer) – C:\Windows\SysNative\drivers\Accelerometer.sys (Hewlett-Packard)
DRV:64bit: - (SrvHsfV92) – C:\Windows\SysNative\drivers\VSTDPV6.SYS (Conexant Systems, Inc.)
DRV:64bit: - (SrvHsfWinac) – C:\Windows\SysNative\drivers\VSTCNXT6.SYS (Conexant Systems, Inc.)
DRV:64bit: - (SrvHsfHDA) – C:\Windows\SysNative\drivers\VSTAZL6.SYS (Conexant Systems, Inc.)
DRV:64bit: - (yukonw7) – C:\Windows\SysNative\drivers\yk62x64.sys (Marvell)
DRV:64bit: - (netw5v64) – C:\Windows\SysNative\drivers\netw5v64.sys (Intel Corporation)
DRV:64bit: - (ebdrv) – C:\Windows\SysNative\drivers\evbda.sys (Broadcom Corporation)
DRV:64bit: - (b06bdrv) – C:\Windows\SysNative\drivers\bxvbda.sys (Broadcom Corporation)
DRV:64bit: - (b57nd60a) – C:\Windows\SysNative\drivers\b57nd60a.sys (Broadcom Corporation)
DRV:64bit: - (hcw85cir) – C:\Windows\SysNative\drivers\hcw85cir.sys (Hauppauge Computer Works, Inc.)
DRV:64bit: - (GEARAspiWDM) – C:\Windows\SysNative\drivers\GEARAspiWDM.sys (GEAR Software Inc.)
DRV - (NAVEX15) – C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\20130703.009\ex64.sys (Symantec Corporation)
DRV - (eeCtrl) – C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys (Symantec Corporation)
DRV - (NAVENG) – C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\20130703.009\eng64.sys (Symantec Corporation)
DRV - (EraserUtilRebootDrv) – C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys (Symantec Corporation)
DRV - (BHDrvx64) – C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20130702.001\BHDrvx64.sys (Symantec Corporation)
DRV - (IDSVia64) – C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\IPSDefs\20130703.001\IDSviA64.sys (Symantec Corporation)
DRV - ({55662437-DA8C-40c0-AADA-2C816A897A49}) – c:\Program Files (x86)\Hewlett-Packard\Media\DVD\000.fcl (CyberLink Corp.)
DRV - (WIMMount) – C:\Windows\SysWOW64\drivers\wimmount.sys (Microsoft Corporation)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page =
IE:64bit: - HKLM\..\SearchScopes,DefaultScope =
IE:64bit: - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.com/search?q={searchTerm…mp;sourceid=ie7
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com
IE - HKLM\..\SearchScopes,DefaultScope =
IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.com/search?q={searchTerm…mp;sourceid=ie7
IE - HKLM\..\SearchScopes\{BEC014D1-5C38-497B-914B-9C67BBBB7081}: "URL" = http://www.bing.com/search?q={searchTerms}…rc=IE-SearchBox

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://hp-notebook.us.msn.com/?ocid=iehp
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-US
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = AC 05 AE 63 5D 77 CE 01 [binary data]
IE - HKCU\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKCU\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.com/search?q={searchTerm…1I7WZPG_enUS428
IE - HKCU\..\SearchScopes\{B0F6A9E6-A20E-2078-1826-6C700C6E8C1D}: "URL" = http://www.bing.com/search?q={searchTerms}…amp;form=ZGAIDF
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - prefs.js..browser.search.selectedEngine: "Google"
FF - prefs.js..browser.startup.homepage: "http://forums.whatthetech.com/index.php?showforum=27"
FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0
FF - prefs.js..extensions.enabledItems: [removed]:5.0.0.4248
FF - prefs.js..extensions.enabledItems: {BBDA0591-3099-440a-AA10-41764D9DB4DB}:2.0
FF - prefs.js..extensions.enabledItems: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}:5.5
FF - user.js - File not found

FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_7_700_224.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.20125.0\npctrl.dll ( Microsoft Corporation)
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_224.dll ()
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@Citrix.com/npican: C:\Program Files (x86)\Citrix\ICA Client\npicaN.dll (Citrix Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@Google.com/GoogleEarthPlugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.25.2: C:\Windows\SysWOW64\npDeployJava1.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.25.2: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~2\MICROS~4\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=14.0.8081.0709: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.145\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.145\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@hulu.com/Hulu Desktop: C:\Windows\..\Users\Default\AppData\Local\HuluDesktop\instances\0.9.11.1\npHDPlg.dll ()

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\IPSFFPlgn\ [2012/01/31 11:05:26 | 000,000,000 | —D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\[removed]: C:\Program Files (x86)\DigitalPersona\Bin\FirefoxExt\ [2010/07/11 05:12:20 | 000,000,000 | —D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\coFFPlgn_2011_7_13_2 [2013/07/03 21:12:50 | 000,000,000 | —D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 22.0\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2013/07/03 11:01:56 | 000,000,000 | —D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 22.0\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2013/07/03 11:51:33 | 000,000,000 | —D | M]
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 22.0\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2013/07/03 11:01:56 | 000,000,000 | —D | M]
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 22.0\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2013/07/03 11:51:33 | 000,000,000 | —D | M]

[2010/11/03 21:33:28 | 000,000,000 | —D | M] (No name found) – C:\Users\Sara\AppData\Roaming\Mozilla\Extensions
[2013/07/03 11:06:02 | 000,000,000 | —D | M] (No name found) – C:\Users\Sara\AppData\Roaming\Mozilla\Firefox\Profiles\waesa4h3.default\extensions
[2013/06/28 09:56:58 | 000,000,000 | —D | M] (New Tab) – C:\Users\Sara\AppData\Roaming\Mozilla\Firefox\Profiles\waesa4h3.default\extensions\{17B006F7-9D17-AFD7-4E0E-2A1EE4CCCF94}
[2013/07/03 11:50:36 | 000,000,000 | —D | M] (No name found) – C:\Program Files (x86)\Mozilla Firefox\extensions
[2013/07/03 11:01:56 | 000,000,000 | —D | M] (No name found) – C:\Program Files (x86)\Mozilla Firefox\browser\extensions
[2013/07/03 11:02:03 | 000,000,000 | —D | M] (Default) – C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
[2011/10/21 15:21:02 | 000,003,803 | —- | M] () – C:\Program Files (x86)\mozilla firefox\searchplugins\MyHeritage.xml

O1 HOSTS File: ([2013/07/02 12:16:34 | 000,000,027 | —- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2:64bit: - BHO: (HP SimplePass Identity Protection Extension) - {395610AE-C624-4f58-B89E-23733EA00F9A} - C:\Program Files\DigitalPersona\Bin\DpOtsPluginIe8.dll (DigitalPersona, Inc.)
O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O2 - BHO: (CtxIEInterceptorBHO Class) - {2C4631FF-5CC8-4EBC-A0DF-34C92291759E} - C:\Program Files (x86)\Citrix\ICA Client\IEInterceptor.dll (Citrix Systems, Inc.)
O2 - BHO: (HP SimplePass Identity Protection Extension) - {395610AE-C624-4f58-B89E-23733EA00F9A} - C:\Program Files (x86)\DigitalPersona\Bin\DpOtsPluginIe8.dll (DigitalPersona, Inc.)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O2 - BHO: (Symantec NCO BHO) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll (Symantec Corporation)
O2 - BHO: (Symantec Intrusion Prevention) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (Bing Bar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O2 - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
O2 - BHO: (HP Network Check Helper) - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll (Hewlett-Packard)
O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll (Symantec Corporation)
O3 - HKLM\..\Toolbar: (Bing Bar) - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O3:64bit: - HKCU\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3 - HKCU\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll (Symantec Corporation)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [HP Quick Launch] C:\Program Files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe (Hewlett-Packard Company)
O4:64bit: - HKLM..\Run: [HPToneControl] C:\Program Files\Hewlett-Packard\HPToneControl\HPToneCtl.exe (Hewlett-Packard )
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [SmartMenu] C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe ()
O4:64bit: - HKLM..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe (IDT, Inc.)
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [HPUsageTracking] C:\Program Files (x86)\HP\HP UT\bin\hppusg.exe (Hewlett-Packard Company)
O4 - HKLM..\Run: [NortonOnlineBackupReminder] C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NOBuActivation.exe (Symantec Corporation)
O4 - HKCU..\Run: [HPAdvisorDock] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Dock\HPAdvisorDock.exe ()
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DD-ConsentPromptBehaviorAdmin = 5
O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O9 - Extra Button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe (Hewlett-Packard)
O9 - Extra 'Tools' menuitem : @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe (Hewlett-Packard)
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000007 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O13 - gopher Prefix: missing
O16:64bit: - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_17)
O16:64bit: - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-…indows-i586.cab (Java Plug-in 1.6.0_17)
O16:64bit: - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} Reg Error: Key error. (Java Plug-in 1.6.0_17)
O16 - DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} http://trial.trymicrosoftoffice.com/trialo…osoft/wrc32.ocx (WRC Class)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.254
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{08F97A27-E31A-4CAB-AD5F-0CD0193A7436}: DhcpNameServer = 192.168.1.254
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{B27D8C6B-A7FF-4220-AB94-5943AE1DD670}: DhcpNameServer = [removed] [removed] [removed]
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\mhtb - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\ms-itss - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18 - Protocol\Handler\mhtb - No CLSID value found
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O18:64bit: - Protocol\Filter\application/x-ica - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica; charset=euc-jp - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica; charset=ISO-8859-1 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica; charset=MS936 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica; charset=MS949 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica; charset=MS950 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica; charset=UTF8 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica; charset=UTF-8 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica;charset=euc-jp - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica;charset=ISO-8859-1 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica;charset=MS936 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica;charset=MS949 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica;charset=MS950 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica;charset=UTF8 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica;charset=UTF-8 - No CLSID value found
O18:64bit: - Protocol\Filter\ica - No CLSID value found
O18 - Protocol\Filter\application/x-ica {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica; charset=euc-jp {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica; charset=ISO-8859-1 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica; charset=MS936 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica; charset=MS949 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica; charset=MS950 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica; charset=UTF8 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica; charset=UTF-8 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica;charset=euc-jp {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica;charset=ISO-8859-1 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica;charset=MS936 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica;charset=MS949 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica;charset=MS950 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica;charset=UTF8 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica;charset=UTF-8 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\ica {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O20 - AppInit_DLLs: (C:\PROGRA~2\Citrix\ICACLI~1\RSHook.dll) - C:\Program Files (x86)\Citrix\ICA Client\RSHook.dll (Citrix Systems, Inc.)
O20:64bit: - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] – "%1" %*
O35:64bit: - HKLM\..exefile [open] – "%1" %*
O35 - HKLM\..comfile [open] – "%1" %*
O35 - HKLM\..exefile [open] – "%1" %*
O37:64bit: - HKLM\…com [@ = ComFile] – "%1" %*
O37:64bit: - HKLM\…exe [@ = exefile] – "%1" %*
O37 - HKLM\…com [@ = ComFile] – "%1" %*
O37 - HKLM\…exe [@ = exefile] – "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2013/07/03 21:21:44 | 000,000,000 | —D | C] – C:\Program Files (x86)\ESET
[2013/07/03 21:21:27 | 002,347,384 | —- | C] (ESET) – C:\Users\Sara\Desktop\esetsmartinstaller_enu.exe
[2013/07/03 11:51:44 | 000,000,000 | —D | C] – C:\Program Files (x86)\Common Files\Java
[2013/07/03 11:51:33 | 000,867,240 | —- | C] (Oracle Corporation) – C:\Windows\SysWow64\npDeployJava1.dll
[2013/07/03 11:51:33 | 000,263,592 | —- | C] (Oracle Corporation) – C:\Windows\SysWow64\javaws.exe
[2013/07/03 11:51:26 | 000,175,016 | —- | C] (Oracle Corporation) – C:\Windows\SysWow64\javaw.exe
[2013/07/03 11:51:26 | 000,175,016 | —- | C] (Oracle Corporation) – C:\Windows\SysWow64\java.exe
[2013/07/03 11:51:26 | 000,096,168 | —- | C] (Oracle Corporation) – C:\Windows\SysWow64\WindowsAccessBridge-32.dll
[2013/07/03 11:23:18 | 000,000,000 | —D | C] – C:\ProgramData\McAfee
[2013/07/03 11:06:00 | 000,000,000 | —D | C] – C:\_OTL
[2013/07/03 11:01:55 | 000,000,000 | —D | C] – C:\Program Files (x86)\Mozilla Firefox
[2013/07/02 12:40:59 | 000,000,000 | -HSD | C] – C:\$RECYCLE.BIN
[2013/07/01 12:05:54 | 000,000,000 | —D | C] – C:\Users\Sara\Desktop\RK_Quarantine
[2013/07/01 12:00:39 | 000,000,000 | —D | C] – C:\Program Files (x86)\SafePCRepair_89EI
[2013/06/29 00:14:17 | 000,000,000 | —D | C] – C:\Users\Sara\Documents\Webcam
[2013/06/28 10:50:14 | 000,518,144 | —- | C] (SteelWerX) – C:\Windows\SWREG.exe
[2013/06/28 10:50:14 | 000,406,528 | —- | C] (SteelWerX) – C:\Windows\SWSC.exe
[2013/06/28 10:50:14 | 000,060,416 | —- | C] (NirSoft) – C:\Windows\NIRCMD.exe
[2013/06/28 10:46:34 | 000,000,000 | —D | C] – C:\Qoobox
[2013/06/28 10:45:48 | 000,000,000 | —D | C] – C:\Windows\erdnt
[2013/06/28 10:32:48 | 005,084,517 | R— | C] (Swearware) – C:\Users\Sara\Desktop\ComboFix.exe
[2013/06/28 10:03:45 | 002,237,968 | —- | C] (Kaspersky Lab ZAO) – C:\Users\Sara\Desktop\TDSSKiller.exe
[2013/06/28 09:57:29 | 000,000,000 | —D | C] – C:\ProgramData\Wincert
[2013/06/28 09:54:46 | 000,000,000 | —D | C] – C:\Program Files (x86)\jZip
[2013/06/25 17:50:59 | 000,602,112 | —- | C] (OldTimer Tools) – C:\Users\Sara\Desktop\OTL.exe
[2013/06/23 01:46:53 | 000,000,000 | —D | C] – C:\Users\Sara\AppData\Local\HP
[2013/06/19 01:19:31 | 000,000,000 | —D | C] – C:\Users\Sara\AppData\Local\WinZip Computing
[2013/06/16 03:34:31 | 000,000,000 | —D | C] – C:\446d8c07b494da7e8d3b3634b5
[2013/06/15 16:55:07 | 000,000,000 | —D | C] – C:\ProgramData\oud
[2013/06/15 02:22:39 | 000,000,000 | —D | C] – C:\784485b5165376ca42
[2013/06/14 03:01:10 | 000,000,000 | —D | C] – C:\Windows\CheckSur
[2013/06/12 03:05:26 | 000,096,768 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\mshtmled.dll
[2013/06/12 03:05:26 | 000,073,216 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\mshtmled.dll
[2013/06/12 03:05:24 | 000,248,320 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\ieui.dll
[2013/06/12 03:05:24 | 000,237,056 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\url.dll
[2013/06/12 03:05:24 | 000,231,936 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\url.dll
[2013/06/12 03:05:24 | 000,176,640 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\ieui.dll
[2013/06/12 03:05:24 | 000,173,056 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\ieUnatt.exe
[2013/06/12 03:05:24 | 000,142,848 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\ieUnatt.exe
[2013/06/12 03:05:23 | 001,494,528 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\inetcpl.cpl
[2013/06/12 03:05:23 | 001,427,968 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\inetcpl.cpl
[2013/06/12 03:05:22 | 002,312,704 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\jscript9.dll
[2013/06/12 03:05:22 | 000,729,088 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\msfeeds.dll
[2013/06/12 03:05:21 | 000,816,640 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\jscript.dll
[2013/06/12 03:05:21 | 000,717,824 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\jscript.dll
[2013/06/12 03:05:21 | 000,599,040 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\vbscript.dll
[2013/06/12 03:01:58 | 000,751,104 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\win32spl.dll
[2013/06/12 03:01:58 | 000,492,544 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\win32spl.dll
[2013/06/12 03:01:08 | 000,052,224 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\certenc.dll
[2013/06/12 03:01:08 | 000,043,008 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\certenc.dll
[2013/06/12 03:01:02 | 000,139,776 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\cryptnet.dll
[2013/06/12 03:01:01 | 001,464,320 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\crypt32.dll
[2013/06/12 03:01:01 | 001,192,448 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\certutil.exe
[2013/06/12 03:01:00 | 000,903,168 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\certutil.exe
[2013/06/12 02:08:45 | 000,000,000 | —D | C] – C:\found.001

========== Files - Modified Within 30 Days ==========

File not found – C:\Windows\SysNative\
[2013/07/04 00:21:00 | 000,000,894 | —- | M] () – C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2013/07/04 00:17:02 | 000,000,830 | —- | M] () – C:\Windows\tasks\Adobe Flash Player Updater.job
[2013/07/03 23:08:00 | 000,000,932 | —- | M] () – C:\Windows\tasks\FacebookUpdateTaskUserS-1-5-21-1011038383-1616736820-2125191817-1001UA.job
[2013/07/03 21:21:27 | 002,347,384 | —- | M] (ESET) – C:\Users\Sara\Desktop\esetsmartinstaller_enu.exe
[2013/07/03 21:19:54 | 000,023,248 | -H– | M] () – C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2013/07/03 21:19:54 | 000,023,248 | -H– | M] () – C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2013/07/03 21:12:57 | 000,000,890 | —- | M] () – C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2013/07/03 21:12:21 | 000,067,584 | –S- | M] () – C:\Windows\bootstat.dat
[2013/07/03 21:12:13 | 3062,255,616 | -HS- | M] () – C:\hiberfil.sys
[2013/07/03 16:22:03 | 000,000,095 | —- | M] () – C:\Windows\DeleteOnReboot.bat
[2013/07/03 16:19:02 | 000,650,027 | —- | M] () – C:\Users\Sara\Desktop\AdwCleaner.exe
[2013/07/03 13:23:26 | 000,819,436 | —- | M] () – C:\Windows\SysNative\PerfStringBackup.INI
[2013/07/03 13:23:26 | 000,690,550 | —- | M] () – C:\Windows\SysNative\perfh009.dat
[2013/07/03 13:23:26 | 000,131,504 | —- | M] () – C:\Windows\SysNative\perfc009.dat
[2013/07/03 11:51:22 | 000,096,168 | —- | M] (Oracle Corporation) – C:\Windows\SysWow64\WindowsAccessBridge-32.dll
[2013/07/03 11:51:21 | 000,263,592 | —- | M] (Oracle Corporation) – C:\Windows\SysWow64\javaws.exe
[2013/07/03 11:51:21 | 000,175,016 | —- | M] (Oracle Corporation) – C:\Windows\SysWow64\javaw.exe
[2013/07/03 11:51:21 | 000,175,016 | —- | M] (Oracle Corporation) – C:\Windows\SysWow64\java.exe
[2013/07/03 11:51:20 | 000,867,240 | —- | M] (Oracle Corporation) – C:\Windows\SysWow64\npDeployJava1.dll
[2013/07/03 11:51:20 | 000,789,416 | —- | M] (Oracle Corporation) – C:\Windows\SysWow64\deployJava1.dll
[2013/07/03 11:15:22 | 000,002,048 | —- | M] () – C:\Users\Sara\Application Data\Microsoft\Internet Explorer\Quick Launch\Mozilla Firefox.lnk
[2013/07/02 17:08:00 | 000,000,910 | —- | M] () – C:\Windows\tasks\FacebookUpdateTaskUserS-1-5-21-1011038383-1616736820-2125191817-1001Core.job
[2013/07/02 12:16:34 | 000,000,027 | —- | M] () – C:\Windows\SysNative\drivers\etc\hosts
[2013/07/02 11:50:08 | 000,914,944 | —- | M] () – C:\Users\Sara\Desktop\RogueKiller.exe
[2013/07/01 12:15:13 | 005,084,517 | R— | M] (Swearware) – C:\Users\Sara\Desktop\ComboFix.exe
[2013/06/28 10:03:34 | 000,000,999 | —- | M] () – C:\Users\Sara\Application Data\Microsoft\Internet Explorer\Quick Launch\jZip.lnk
[2013/06/26 02:33:09 | 000,000,786 | —- | M] () – C:\Users\Sara\Desktop\Internet Security Pro.lnk
[2013/06/25 17:51:00 | 000,602,112 | —- | M] (OldTimer Tools) – C:\Users\Sara\Desktop\OTL.exe
[2013/06/22 14:07:32 | 000,002,984 | —- | M] () – C:\{211BBA13-BC5A-4153-ABBD-3BBE095337C6}
[2013/06/22 13:38:49 | 000,002,712 | —- | M] () – C:\{80ABAF77-329C-4343-B5C1-6288D294C488}
[2013/06/20 17:55:30 | 000,002,448 | —- | M] () – C:\{828C86EE-3AC6-4960-88F5-C51F4F0B12D8}
[2013/06/15 18:31:19 | 000,002,968 | —- | M] () – C:\{418E483D-30C9-4EAF-AC97-4A881ECBF13A}
[2013/06/12 02:40:17 | 000,002,568 | —- | M] () – C:\{49362698-4FD8-44C3-9CEE-3F4E4B541CBC}
[2013/06/12 00:17:38 | 000,692,104 | —- | M] (Adobe Systems Incorporated) – C:\Windows\SysWow64\FlashPlayerApp.exe
[2013/06/12 00:17:38 | 000,071,048 | —- | M] (Adobe Systems Incorporated) – C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
[2013/06/11 02:48:00 | 000,003,000 | —- | M] () – C:\{99AD3361-ED19-4C13-B578-9A2D66EB7FBD}
[2013/06/11 02:32:09 | 000,002,992 | —- | M] () – C:\{AAC57FFA-BACF-4548-84C6-189027B2AB91}
[2013/06/11 02:18:30 | 000,002,976 | —- | M] () – C:\{D3D33118-C2F4-4B17-9BBC-0026A3B53F24}
[2013/06/08 14:28:07 | 000,000,336 | —- | M] () – C:\Windows\tasks\HPCeeScheduleForMaddie.job
[2013/06/07 02:56:34 | 000,003,056 | —- | M] () – C:\{39FE4522-2BCF-46B2-9351-26F81B36E5B3}
[2013/06/07 02:56:33 | 000,002,224 | —- | M] () – C:\{AA87CF32-AE69-4D12-A3C2-F183A0DA3D56}

========== Files Created - No Company Name ==========

File not found – C:\Windows\SysNative\
[2013/07/03 16:21:56 | 000,000,095 | —- | C] () – C:\Windows\DeleteOnReboot.bat
[2013/07/03 16:19:02 | 000,650,027 | —- | C] () – C:\Users\Sara\Desktop\AdwCleaner.exe
[2013/07/02 11:50:00 | 000,914,944 | —- | C] () – C:\Users\Sara\Desktop\RogueKiller.exe
[2013/06/28 10:50:14 | 000,256,000 | —- | C] () – C:\Windows\PEV.exe
[2013/06/28 10:50:14 | 000,208,896 | —- | C] () – C:\Windows\MBR.exe
[2013/06/28 10:50:14 | 000,098,816 | —- | C] () – C:\Windows\sed.exe
[2013/06/28 10:50:14 | 000,080,412 | —- | C] () – C:\Windows\grep.exe
[2013/06/28 10:50:14 | 000,068,096 | —- | C] () – C:\Windows\zip.exe
[2013/06/28 10:03:34 | 000,000,999 | —- | C] () – C:\Users\Sara\Application Data\Microsoft\Internet Explorer\Quick Launch\jZip.lnk
[2013/06/24 17:01:47 | 000,000,786 | —- | C] () – C:\Users\Sara\Desktop\Internet Security Pro.lnk
[2013/06/22 14:07:30 | 000,002,984 | —- | C] () – C:\{211BBA13-BC5A-4153-ABBD-3BBE095337C6}
[2013/06/22 13:38:48 | 000,002,712 | —- | C] () – C:\{80ABAF77-329C-4343-B5C1-6288D294C488}
[2013/06/20 17:55:30 | 000,002,448 | —- | C] () – C:\{828C86EE-3AC6-4960-88F5-C51F4F0B12D8}
[2013/06/15 18:31:19 | 000,002,968 | —- | C] () – C:\{418E483D-30C9-4EAF-AC97-4A881ECBF13A}
[2013/06/12 02:40:17 | 000,002,568 | —- | C] () – C:\{49362698-4FD8-44C3-9CEE-3F4E4B541CBC}
[2013/06/11 02:47:59 | 000,003,000 | —- | C] () – C:\{99AD3361-ED19-4C13-B578-9A2D66EB7FBD}
[2013/06/11 02:32:08 | 000,002,992 | —- | C] () – C:\{AAC57FFA-BACF-4548-84C6-189027B2AB91}
[2013/06/11 02:18:30 | 000,002,976 | —- | C] () – C:\{D3D33118-C2F4-4B17-9BBC-0026A3B53F24}
[2013/06/07 02:56:33 | 000,003,056 | —- | C] () – C:\{39FE4522-2BCF-46B2-9351-26F81B36E5B3}
[2013/06/07 02:56:33 | 000,002,224 | —- | C] () – C:\{AA87CF32-AE69-4D12-A3C2-F183A0DA3D56}
[2010/12/19 02:04:34 | 000,150,016 | —- | C] () – C:\Users\Sara\10356187.pot

========== ZeroAccess Check ==========

[2009/07/13 23:55:00 | 000,000,227 | RHS- | M] () – C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll – [2013/02/27 00:52:56 | 014,172,672 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll – [2013/02/26 23:55:05 | 012,872,704 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll – [2009/07/13 20:40:51 | 000,909,312 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll – [2010/11/20 03:19:04 | 000,606,208 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll – [2009/07/13 20:41:56 | 000,505,856 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

========== Alternate Data Streams ==========

@Alternate Data Stream - 99 bytes -> C:\ProgramData\Temp:346465CA

< End of report >

Thanks for all your help! This is really progressing! I'll check in the morning before I leave.
Hi Patrick's Mom,

However, this PC and my daughter are going to LA tomorrow for a 5 day trip and I am, believe it or not, going to Wisconsin for a 5 day knitting camp! I would bet you've never heard that one before! But I will try to get her to keep up with your instructions . We just won't be as responsive as we could be if we were all at home.


No I don't think I've ever heard that before. You can follow up when you can or have your daughter do it when she has time. I will leave the thread open to allow for the extra time away.

=========================

Uninstall all Java listed, we will reinstall it later.

1. Uninstall via Programs and Features

Click Start > Control Panel > Programs and Features. Locate and select the following that are present on the list and click the Remove button:
  • Java (all listed)
=========================

2. Run OTL.exe

Windows Vista and Windows 7 users Right Click and select "Run as Administrator"
  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

    :Files
    C:\Users\Maddie\AppData\LocalLow\Sun\Java
    C:\Users\Maddie\AppData\Roaming\Mozilla\Firefox\Profiles\ycdg6jbp.default\extensions\[removed]
    C:\Users\Maddie\AppData\Roaming\wabEventSupport16\{5e4f167b-c822-2d6f-966d-3b14267143ea}.exe
    C:\Users\Sara\AppData\Local\WinZip Computing
    
    :Commands
    [purity]
    [createrestorepoint]
    [emptyjava]
    [emptyflash]
    [emptytemp]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Then re-run OTL and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )
=========================

In your next post please provide the following:
  • OTL.txt
Yea, we're ready to continue. Nothing got done while she was in LA - as the internet charge at the hotel was $10 a day, and she is way too cheap to spend that! So, i removed the Java that I could find and here is the OTL. All processes killed ========== FILES ========== C:\Users\Maddie\AppData\LocalLow\Sun\Java\jre1.6.0_26 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\9 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\8 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\7 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\63 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\62 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\61 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\60 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\6 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\59 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\58 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\57 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\56 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\55 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\54 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\53 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\52 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\51 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\50 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\5 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\49 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\48 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\47 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\46 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\45 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\44 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\43 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\42\4488892a-351f0de0-n folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\42 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\41 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\40 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\4\7ec4bf04-6836c8fd-n folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\4 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\39 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\38 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\37 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\36 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\35 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\34 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\33 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\32 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\31 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\30 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\3 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\29 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\28 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\27 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\26 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\25 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\24 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\23 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\22 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\21 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\20 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\2 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\19 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\18 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\17 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\16 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\15 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\14 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\13 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\12 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\11 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\10 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\1 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0\0 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache\6.0 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\SystemCache folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\security folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\log folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\ext folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\tmp folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\splash folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\muffin folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\host folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\9 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\8 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\7 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\63 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\62 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\61 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\60 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\6 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\59 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\58 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\57 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\56 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\55 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\54 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\53 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\52 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\51 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\50 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\5 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\49 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\48 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\47 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\46 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\45 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\44 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\43 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\42 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\41 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\40 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\4 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\39 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\38 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\37 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\36 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\35 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\34 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\33 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\32 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\31 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\30 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\3 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\29 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\28 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\27 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\26 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\25 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\24 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\23 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\22 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\21 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\20 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\2 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\19 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\18 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\17 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\16 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\15 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\14 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\13 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\12 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\11 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\10 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\1 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\0 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0 folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment\cache folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java\Deployment folder moved successfully. C:\Users\Maddie\AppData\LocalLow\Sun\Java folder moved successfully. C:\Users\Maddie\AppData\Roaming\Mozilla\Firefox\Profiles\ycdg6jbp.default\extensions\[removed] moved successfully. C:\Users\Maddie\AppData\Roaming\wabEventSupport16\{5e4f167b-c822-2d6f-966d-3b14267143ea}.exe moved successfully. C:\Users\Sara\AppData\Local\WinZip Computing folder moved successfully. ========== COMMANDS ========== Restore point Set: OTL Restore Point [EMPTYJAVA] User: All Users User: Default User: Default User User: Maddie User: Public User: Sara ->Java cache emptied: 827554 bytes Total Java Files Cleaned = 1.00 mb [EMPTYFLASH] User: All Users User: Default ->Flash cache emptied: 41620 bytes User: Default User ->Flash cache emptied: 0 bytes User: Maddie ->Flash cache emptied: 205910 bytes User: Public User: Sara ->Flash cache emptied: 46571 bytes Total Flash Files Cleaned = 0.00 mb [EMPTYTEMP] User: All Users User: Default ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 67 bytes ->Flash cache emptied: 0 bytes User: Default User ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 0 bytes ->Flash cache emptied: 0 bytes User: Maddie ->Temp folder emptied: 412701 bytes ->Temporary Internet Files folder emptied: 195412183 bytes ->FireFox cache emptied: 106897354 bytes ->Flash cache emptied: 0 bytes User: Public ->Temp folder emptied: 0 bytes User: Sara ->Temp folder emptied: 145959 bytes ->Temporary Internet Files folder emptied: 65677894 bytes ->Java cache emptied: 0 bytes ->FireFox cache emptied: 66326928 bytes ->Flash cache emptied: 0 bytes %systemdrive% .tmp files removed: 0 bytes %systemroot% .tmp files removed: 0 bytes %systemroot%\System32 .tmp files removed: 0 bytes %systemroot%\System32 (64bit) .tmp files removed: 0 bytes %systemroot%\System32\drivers .tmp files removed: 0 bytes Windows Temp folder emptied: 61107539 bytes %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 73125 bytes %systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 666 bytes RecycleBin emptied: 290 bytes Total Files Cleaned = 473.00 mb OTL by OldTimer - Version 3.2.69.0 log created on 07102013_122854 Files\Folders moved on Reboot… C:\Users\Sara\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully. PendingFileRenameOperations files… Registry entries deleted on Reboot…
Hi Patrick's Mom,

Welcome back.

=========================

1. Install Java
  • Get the current version of Java (Version 7 Update 25) by going to http://java.com/en/download/manual.jsp
  • Select the appropriate version of Java and follow the onscreen instructions to update if necessary.
=========================

2. Disable Java in Web Browsers

Even though I just had you get the latest version of Java, there is a vulnerability with regards to Java and web browsers. Therefore, we recommend to disable java in web browsers.
More information can be found here: http://www.techsupportforum.com/forums/f50…ers-683721.html

  • Click on the Start button and then click on the Control Panel option.
  • In the Control Panel Search enter Java Control Panel.
  • Click on the Java icon to open the Java Control Panel.
[external image: Posted Image]

Disable Java through the Java Control Panel

  • In the Java Control Panel, click on the Security tab.
  • Deselect the check box for Enable Java content in the browser. This will disable the Java plug-in in the browser.
  • Click Apply. When the Windows User Account Control (UAC) dialog appears, allow permissions to make the changes.
  • Click OK in the Java Plug-in confirmation window.
  • Restart the browser for changes to take effect.
[external image: Posted Image]

=========================

2. Reboot

=========================

3. Re-run OTL (it should be located on your desktop).

Windows Vista and Windows 7 & 8 users Right Click and select "Run as Administrator" on the icon to run it.
  • Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Uncheck the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open one notepad window. OTL.Txt. (No Extras.txt will be produced)
    Note:The log can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
  • Please copy (Edit->Select All, Edit->Copy) the contents of the file, and post it with your next reply.
=========================

In your next post please provide the following:
  • OTL.txt
  • How is the computer running, any remaining issues?
Sorry this took so long. I must have missed the email that announced your response. Anyway, the computer is running great. We are not seeing any problems on either Firefox or Explorer and it has not frozen or rebooted lately.

Here is the OTL:

OTL logfile created on: 7/13/2013 1:54:22 AM - Run 5
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Sara\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.80 Gb Total Physical Memory | 2.29 Gb Available Physical Memory | 60.10% Memory free
7.60 Gb Paging File | 5.93 Gb Available in Paging File | 78.05% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 444.16 Gb Total Space | 268.67 Gb Free Space | 60.49% Space Free | Partition Type: NTFS
Drive D: | 21.31 Gb Total Space | 3.10 Gb Free Space | 14.56% Space Free | Partition Type: NTFS
Drive E: | 99.02 Mb Total Space | 83.96 Mb Free Space | 84.79% Space Free | Partition Type: FAT32

Computer Name: 13-15-17 | User Name: Sara | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - C:\Users\Sara\Desktop\OTL.exe (OldTimer Tools)
PRC - C:\Program Files (x86)\Giraffic\Veoh_GirafficWatchdog.exe (Giraffic)
PRC - C:\Program Files (x86)\Giraffic\Veoh_Giraffic.exe (Giraffic)
PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe (Malwarebytes Corporation)
PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe (Malwarebytes Corporation)
PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe (Malwarebytes Corporation)
PRC - C:\Program Files (x86)\Secunia\CSI\csia-v5.0.1.1004.exe (Secunia)
PRC - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ccsvchst.exe (Symantec Corporation)
PRC - C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE (Microsoft Corporation)
PRC - C:\Program Files (x86)\Secunia\PSI\psia.exe (Secunia)
PRC - C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe (Adobe Systems Incorporated)
PRC - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.EXE (Intel Corporation)
PRC - C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe (CinemaNow, Inc.)
PRC - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe (Intel Corporation)
PRC - C:\Program Files (x86)\Hp\HP UT\bin\hppusg.exe (Hewlett-Packard Company)


========== Modules (No Company Name) ==========

MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\Microsoft.VisualBas#\f3d656c870f960559120f947c32ec8dd\Microsoft.VisualBasic.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Management\a7a3ebc76a454af37918211506e81e31\System.Management.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationFramewo#\a2920ed81e097f8551231a9350697bbd\PresentationFramework.Aero.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Remo#\c8ea295fd4dce110b32c3c4f0e3807b2\System.Runtime.Remoting.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Data\f95e6b6a92e3e28a3b553fe2998dd308\System.Data.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationFramewo#\fc4a8709f71eba20cc71c7905bba3dee\PresentationFramework.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Seri#\a300d50e46379ad6eca7f58e63f4ed70\System.Runtime.Serialization.Formatters.Soap.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\178644ab40108f3becd8b91049a254c3\System.Windows.Forms.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\bfa7a95284aec941f4b03bae0debe07c\System.Drawing.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationCore\ef17be93e209cc95b9768c7822530432\PresentationCore.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\WindowsBase\c25666b99761bc42322bae2e59968df8\WindowsBase.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\32066405eb9ab14056b2af3115d2a6de\System.Xml.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\9e24b9ffd816c0c90efc4d3fc9fd745f\System.Configuration.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System\187c13e8967097d2ed1e5f123e7d890a\System.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\9a6c1b7af18b4d5a91dc7f8d6617522f\mscorlib.ni.dll ()
MOD - C:\Windows\assembly\GAC_MSIL\HP.ActiveSupportLibrary\2.0.0.1__01a974bc1760f423\HP.ActiveSupportLibrary.dll ()
MOD - C:\Windows\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Pillars\ECenter\ECLibrary.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Pillars\PCAlerts\PCAlertsPillar.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingServer.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingClients.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\RemotingClient.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingMessages.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingInterface.dll ()
MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.Logging.dll ()
MOD - C:\Program Files (x86)\Common Files\LightScribe\QtGui4.dll ()
MOD - C:\Program Files (x86)\Common Files\LightScribe\QtCore4.dll ()
MOD - C:\Program Files (x86)\Common Files\LightScribe\plugins\imageformats\qjpeg4.dll ()


========== Services (SafeList) ==========

SRV:64bit: - (WinDefend) – C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation)
SRV:64bit: - (MSSQL$IDIS) – C:\Program Files\Microsoft SQL Server 2008\MSSQL10.IDIS\MSSQL\Binn\sqlservr.exe (Microsoft Corporation)
SRV:64bit: - (SQLAgent$IDIS) – C:\Program Files\Microsoft SQL Server 2008\MSSQL10.IDIS\MSSQL\Binn\SQLAGENT.EXE (Microsoft Corporation)
SRV:64bit: - (STacSV) – C:\Program Files\IDT\WDM\stacsv64.exe (IDT, Inc.)
SRV:64bit: - (AESTFilters) – C:\Program Files\IDT\WDM\AESTSr64.exe (Andrea Electronics Corporation)
SRV:64bit: - (HPWMISVC) – C:\Program Files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe ()
SRV:64bit: - (vcsFPService) – C:\Windows\SysNative\vcsFPService.exe (Validity Sensors, Inc.)
SRV:64bit: - (DpHost) – C:\Program Files\DigitalPersona\Bin\DpHostW.exe (DigitalPersona, Inc.)
SRV:64bit: - (HP Wireless Assistant Service) – C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe (Hewlett-Packard)
SRV:64bit: - (hpsrv) – C:\Windows\SysNative\hpservice.exe (Hewlett-Packard)
SRV - (MozillaMaintenance) – C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe (Mozilla Foundation)
SRV - (AdobeFlashPlayerUpdateSvc) – C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe (Adobe Systems Incorporated)
SRV - (Giraffic) – C:\Program Files (x86)\Giraffic\Veoh_GirafficWatchdog.exe (Giraffic)
SRV - (MBAMService) – C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe (Malwarebytes Corporation)
SRV - (MBAMScheduler) – C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe (Malwarebytes Corporation)
SRV - (SkypeUpdate) – C:\Program Files (x86)\Skype\Updater\Updater.exe (Skype Technologies)
SRV - (HP Support Assistant Service) – C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe (Hewlett-Packard Company)
SRV - (Secunia CSI Agent) – C:\Program Files (x86)\Secunia\CSI\csia-v5.0.1.1004.exe (Secunia)
SRV - (NIS) – C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ccSvcHst.exe (Symantec Corporation)
SRV - (BBSvc) – C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE (Microsoft Corporation.)
SRV - (SeaPort) – C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE (Microsoft Corporation)
SRV - (Secunia PSI Agent) – C:\Program Files (x86)\Secunia\PSI\psia.exe (Secunia)
SRV - (GameConsoleService) – C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe (WildTangent, Inc.)
SRV - (AdobeActiveFileMonitor9.0) – C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe (Adobe Systems Incorporated)
SRV - (clr_optimization_v4.0.30319_32) – C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe (Microsoft Corporation)
SRV - (UNS) – C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.EXE (Intel Corporation)
SRV - (CinemaNow Service) – C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe (CinemaNow, Inc.)
SRV - (vcsFPService) – C:\Windows\SysWOW64\vcsFPService.exe (Validity Sensors, Inc.)
SRV - (LMS) – C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe (Intel Corporation)
SRV - (clr_optimization_v2.0.50727_32) – C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe (Microsoft Corporation)


========== Driver Services (SafeList) ==========

DRV:64bit: - (MBAMProtector) – C:\Windows\SysNative\drivers\mbam.sys (Malwarebytes Corporation)
DRV:64bit: - (Fs_Rec) – C:\Windows\SysNative\drivers\fs_rec.sys (Microsoft Corporation)
DRV:64bit: - (ctxusbm) – C:\Windows\SysNative\drivers\ctxusbm.sys (Citrix Systems, Inc.)
DRV:64bit: - (SynTP) – C:\Windows\SysNative\drivers\SynTP.sys (Synaptics Incorporated)
DRV:64bit: - (RsFx0105) – C:\Windows\SysNative\drivers\RsFx0105.sys (Microsoft Corporation)
DRV:64bit: - (SymEvent) – C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS (Symantec Corporation)
DRV:64bit: - (SymNetS) – C:\Windows\SysNative\drivers\NISx64\1207020.003\symnets.sys (Symantec Corporation)
DRV:64bit: - (BCM43XX) – C:\Windows\SysNative\drivers\BCMWL664.SYS (Broadcom Corporation)
DRV:64bit: - (SRTSP) – C:\Windows\SysNative\drivers\NISx64\1207020.003\srtsp64.sys (Symantec Corporation)
DRV:64bit: - (SRTSPX) – C:\Windows\SysNative\drivers\NISx64\1207020.003\srtspx64.sys (Symantec Corporation)
DRV:64bit: - (SymEFA) – C:\Windows\SysNative\drivers\NISx64\1207020.003\symefa64.sys (Symantec Corporation)
DRV:64bit: - (amdsata) – C:\Windows\SysNative\drivers\amdsata.sys (Advanced Micro Devices)
DRV:64bit: - (amdxata) – C:\Windows\SysNative\drivers\amdxata.sys (Advanced Micro Devices)
DRV:64bit: - (SymDS) – C:\Windows\SysNative\drivers\NISx64\1207020.003\symds64.sys (Symantec Corporation)
DRV:64bit: - (SymIRON) – C:\Windows\SysNative\drivers\NISx64\1207020.003\ironx64.sys (Symantec Corporation)
DRV:64bit: - (STHDA) – C:\Windows\SysNative\drivers\stwrt64.sys (IDT, Inc.)
DRV:64bit: - (HpSAMD) – C:\Windows\SysNative\drivers\HpSAMD.sys (Hewlett-Packard Company)
DRV:64bit: - (TsUsbFlt) – C:\Windows\SysNative\drivers\TsUsbFlt.sys (Microsoft Corporation)
DRV:64bit: - (sdbus) – C:\Windows\SysNative\drivers\sdbus.sys (Microsoft Corporation)
DRV:64bit: - (PSI) – C:\Windows\SysNative\drivers\psi_mf.sys (Secunia)
DRV:64bit: - (igfx) – C:\Windows\SysNative\drivers\igdkmd64.sys (Intel Corporation)
DRV:64bit: - (USBAAPL64) – C:\Windows\SysNative\drivers\usbaapl64.sys (Apple, Inc.)
DRV:64bit: - (iaStor) – C:\Windows\SysNative\drivers\iaStor.sys (Intel Corporation)
DRV:64bit: - (PxHlpa64) – C:\Windows\SysNative\drivers\PxHlpa64.sys (Sonic Solutions)
DRV:64bit: - (DVMIO) – C:\Windows\SysNative\drivers\dvmio.sys (DeviceVM, Inc.)
DRV:64bit: - (RSUSBSTOR) – C:\Windows\SysNative\drivers\RtsUStor.sys (Realtek Semiconductor Corp.)
DRV:64bit: - (IntcDAud) – C:\Windows\SysNative\drivers\IntcDAud.sys (Intel® Corporation)
DRV:64bit: - (Impcd) – C:\Windows\SysNative\drivers\Impcd.sys (Intel Corporation)
DRV:64bit: - (RTL8167) – C:\Windows\SysNative\drivers\Rt64win7.sys (Realtek )
DRV:64bit: - (HECIx64) – C:\Windows\SysNative\drivers\HECIx64.sys (Intel Corporation)
DRV:64bit: - (amdsbs) – C:\Windows\SysNative\drivers\amdsbs.sys (AMD Technologies Inc.)
DRV:64bit: - (LSI_SAS2) – C:\Windows\SysNative\drivers\lsi_sas2.sys (LSI Corporation)
DRV:64bit: - (stexstor) – C:\Windows\SysNative\drivers\stexstor.sys (Promise Technology)
DRV:64bit: - (hpdskflt) – C:\Windows\SysNative\drivers\hpdskflt.sys (Hewlett-Packard)
DRV:64bit: - (Accelerometer) – C:\Windows\SysNative\drivers\Accelerometer.sys (Hewlett-Packard)
DRV:64bit: - (SrvHsfV92) – C:\Windows\SysNative\drivers\VSTDPV6.SYS (Conexant Systems, Inc.)
DRV:64bit: - (SrvHsfWinac) – C:\Windows\SysNative\drivers\VSTCNXT6.SYS (Conexant Systems, Inc.)
DRV:64bit: - (SrvHsfHDA) – C:\Windows\SysNative\drivers\VSTAZL6.SYS (Conexant Systems, Inc.)
DRV:64bit: - (yukonw7) – C:\Windows\SysNative\drivers\yk62x64.sys (Marvell)
DRV:64bit: - (netw5v64) – C:\Windows\SysNative\drivers\netw5v64.sys (Intel Corporation)
DRV:64bit: - (ebdrv) – C:\Windows\SysNative\drivers\evbda.sys (Broadcom Corporation)
DRV:64bit: - (b06bdrv) – C:\Windows\SysNative\drivers\bxvbda.sys (Broadcom Corporation)
DRV:64bit: - (b57nd60a) – C:\Windows\SysNative\drivers\b57nd60a.sys (Broadcom Corporation)
DRV:64bit: - (hcw85cir) – C:\Windows\SysNative\drivers\hcw85cir.sys (Hauppauge Computer Works, Inc.)
DRV:64bit: - (GEARAspiWDM) – C:\Windows\SysNative\drivers\GEARAspiWDM.sys (GEAR Software Inc.)
DRV - (NAVEX15) – C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\20130712.016\ex64.sys (Symantec Corporation)
DRV - (eeCtrl) – C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys (Symantec Corporation)
DRV - (NAVENG) – C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\20130712.016\eng64.sys (Symantec Corporation)
DRV - (EraserUtilRebootDrv) – C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys (Symantec Corporation)
DRV - (BHDrvx64) – C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20130702.001\BHDrvx64.sys (Symantec Corporation)
DRV - (IDSVia64) – C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\IPSDefs\20130712.001\IDSviA64.sys (Symantec Corporation)
DRV - ({55662437-DA8C-40c0-AADA-2C816A897A49}) – c:\Program Files (x86)\Hewlett-Packard\Media\DVD\000.fcl (CyberLink Corp.)
DRV - (WIMMount) – C:\Windows\SysWOW64\drivers\wimmount.sys (Microsoft Corporation)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page =
IE:64bit: - HKLM\..\SearchScopes,DefaultScope =
IE:64bit: - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.com/search?q={searchTerm…mp;sourceid=ie7
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com
IE - HKLM\..\SearchScopes,DefaultScope =
IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.com/search?q={searchTerm…mp;sourceid=ie7
IE - HKLM\..\SearchScopes\{BEC014D1-5C38-497B-914B-9C67BBBB7081}: "URL" = http://www.bing.com/search?q={searchTerms}…rc=IE-SearchBox

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://hp-notebook.us.msn.com/?ocid=iehp
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-US
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = AC 05 AE 63 5D 77 CE 01 [binary data]
IE - HKCU\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKCU\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.com/search?q={searchTerm…1I7WZPG_enUS428
IE - HKCU\..\SearchScopes\{B0F6A9E6-A20E-2078-1826-6C700C6E8C1D}: "URL" = http://www.bing.com/search?q={searchTerms}…amp;form=ZGAIDF
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - prefs.js..browser.search.selectedEngine: "Google"
FF - prefs.js..browser.startup.homepage: "http://forums.whatthetech.com/index.php?showforum=27"
FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0
FF - prefs.js..extensions.enabledItems: [removed]:5.0.0.4248
FF - prefs.js..extensions.enabledItems: {BBDA0591-3099-440a-AA10-41764D9DB4DB}:2.0
FF - prefs.js..extensions.enabledItems: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}:5.5
FF - user.js - File not found

FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_7_700_224.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.25.2: C:\Windows\system32\npDeployJava1.dll (Oracle Corporation)
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.20513.0\npctrl.dll ( Microsoft Corporation)
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_224.dll ()
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@Citrix.com/npican: C:\Program Files (x86)\Citrix\ICA Client\npicaN.dll (Citrix Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@Google.com/GoogleEarthPlugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.25.2: C:\Windows\SysWOW64\npDeployJava1.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.25.2: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.20513.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~2\MICROS~4\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=14.0.8081.0709: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.153\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.153\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@hulu.com/Hulu Desktop: C:\Windows\..\Users\Default\AppData\Local\HuluDesktop\instances\0.9.11.1\npHDPlg.dll ()

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\IPSFFPlgn\ [2012/01/31 11:05:26 | 000,000,000 | —D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\[removed]: C:\Program Files (x86)\DigitalPersona\Bin\FirefoxExt\ [2010/07/11 05:12:20 | 000,000,000 | —D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\coFFPlgn_2011_7_13_2 [2013/07/13 01:51:04 | 000,000,000 | —D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 22.0\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2013/07/03 11:01:56 | 000,000,000 | —D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 22.0\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2013/07/03 11:51:33 | 000,000,000 | —D | M]
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 22.0\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2013/07/03 11:01:56 | 000,000,000 | —D | M]
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 22.0\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2013/07/03 11:51:33 | 000,000,000 | —D | M]

[2010/11/03 21:33:28 | 000,000,000 | —D | M] (No name found) – C:\Users\Sara\AppData\Roaming\Mozilla\Extensions
[2013/07/03 11:06:02 | 000,000,000 | —D | M] (No name found) – C:\Users\Sara\AppData\Roaming\Mozilla\Firefox\Profiles\waesa4h3.default\extensions
[2013/06/28 09:56:58 | 000,000,000 | —D | M] (New Tab) – C:\Users\Sara\AppData\Roaming\Mozilla\Firefox\Profiles\waesa4h3.default\extensions\{17B006F7-9D17-AFD7-4E0E-2A1EE4CCCF94}
[2013/07/03 11:50:36 | 000,000,000 | —D | M] (No name found) – C:\Program Files (x86)\Mozilla Firefox\extensions
[2013/07/03 11:01:56 | 000,000,000 | —D | M] (No name found) – C:\Program Files (x86)\Mozilla Firefox\browser\extensions
[2013/07/03 11:02:03 | 000,000,000 | —D | M] (Default) – C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
[2011/10/21 15:21:02 | 000,003,803 | —- | M] () – C:\Program Files (x86)\mozilla firefox\searchplugins\MyHeritage.xml

O1 HOSTS File: ([2013/07/02 12:16:34 | 000,000,027 | —- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2:64bit: - BHO: (HP SimplePass Identity Protection Extension) - {395610AE-C624-4f58-B89E-23733EA00F9A} - C:\Program Files\DigitalPersona\Bin\DpOtsPluginIe8.dll (DigitalPersona, Inc.)
O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O2 - BHO: (CtxIEInterceptorBHO Class) - {2C4631FF-5CC8-4EBC-A0DF-34C92291759E} - C:\Program Files (x86)\Citrix\ICA Client\IEInterceptor.dll (Citrix Systems, Inc.)
O2 - BHO: (HP SimplePass Identity Protection Extension) - {395610AE-C624-4f58-B89E-23733EA00F9A} - C:\Program Files (x86)\DigitalPersona\Bin\DpOtsPluginIe8.dll (DigitalPersona, Inc.)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O2 - BHO: (Symantec NCO BHO) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll (Symantec Corporation)
O2 - BHO: (Symantec Intrusion Prevention) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (Bing Bar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O2 - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
O2 - BHO: (HP Network Check Helper) - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll (Hewlett-Packard)
O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll (Symantec Corporation)
O3 - HKLM\..\Toolbar: (Bing Bar) - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O3:64bit: - HKCU\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3 - HKCU\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll (Symantec Corporation)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [HP Quick Launch] C:\Program Files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe (Hewlett-Packard Company)
O4:64bit: - HKLM..\Run: [HPToneControl] C:\Program Files\Hewlett-Packard\HPToneControl\HPToneCtl.exe (Hewlett-Packard )
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [SmartMenu] C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe ()
O4:64bit: - HKLM..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe (IDT, Inc.)
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [HPUsageTracking] C:\Program Files (x86)\HP\HP UT\bin\hppusg.exe (Hewlett-Packard Company)
O4 - HKLM..\Run: [NortonOnlineBackupReminder] C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NOBuActivation.exe (Symantec Corporation)
O4 - HKCU..\Run: [HPAdvisorDock] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Dock\HPAdvisorDock.exe ()
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DD-ConsentPromptBehaviorAdmin = 5
O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O9 - Extra Button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe (Hewlett-Packard)
O9 - Extra 'Tools' menuitem : @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe (Hewlett-Packard)
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000007 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O13 - gopher Prefix: missing
O16 - DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} http://trial.trymicrosoftoffice.com/trialo…osoft/wrc32.ocx (WRC Class)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.254
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{08F97A27-E31A-4CAB-AD5F-0CD0193A7436}: DhcpNameServer = 192.168.1.254
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{B27D8C6B-A7FF-4220-AB94-5943AE1DD670}: DhcpNameServer = [removed] [removed] [removed]
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\mhtb - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\ms-itss - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18 - Protocol\Handler\mhtb - No CLSID value found
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O18:64bit: - Protocol\Filter\application/x-ica - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica; charset=euc-jp - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica; charset=ISO-8859-1 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica; charset=MS936 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica; charset=MS949 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica; charset=MS950 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica; charset=UTF8 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica; charset=UTF-8 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica;charset=euc-jp - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica;charset=ISO-8859-1 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica;charset=MS936 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica;charset=MS949 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica;charset=MS950 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica;charset=UTF8 - No CLSID value found
O18:64bit: - Protocol\Filter\application/x-ica;charset=UTF-8 - No CLSID value found
O18:64bit: - Protocol\Filter\ica - No CLSID value found
O18 - Protocol\Filter\application/x-ica {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica; charset=euc-jp {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica; charset=ISO-8859-1 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica; charset=MS936 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica; charset=MS949 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica; charset=MS950 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica; charset=UTF8 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica; charset=UTF-8 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica;charset=euc-jp {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica;charset=ISO-8859-1 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica;charset=MS936 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica;charset=MS949 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica;charset=MS950 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica;charset=UTF8 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\application/x-ica;charset=UTF-8 {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\ica {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O20 - AppInit_DLLs: (C:\PROGRA~2\Citrix\ICACLI~1\RSHook.dll) - C:\Program Files (x86)\Citrix\ICA Client\RSHook.dll (Citrix Systems, Inc.)
O20:64bit: - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] – "%1" %*
O35:64bit: - HKLM\..exefile [open] – "%1" %*
O35 - HKLM\..comfile [open] – "%1" %*
O35 - HKLM\..exefile [open] – "%1" %*
O37:64bit: - HKLM\…com [@ = ComFile] – "%1" %*
O37:64bit: - HKLM\…exe [@ = exefile] – "%1" %*
O37 - HKLM\…com [@ = ComFile] – "%1" %*
O37 - HKLM\…exe [@ = exefile] – "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2013/07/13 01:29:00 | 000,000,000 | —D | C] – C:\Program Files (x86)\Common Files\Java
[2013/07/13 01:28:17 | 000,263,592 | —- | C] (Oracle Corporation) – C:\Windows\SysWow64\javaws.exe
[2013/07/13 01:28:08 | 000,175,016 | —- | C] (Oracle Corporation) – C:\Windows\SysWow64\javaw.exe
[2013/07/13 01:28:08 | 000,175,016 | —- | C] (Oracle Corporation) – C:\Windows\SysWow64\java.exe
[2013/07/13 01:28:08 | 000,096,168 | —- | C] (Oracle Corporation) – C:\Windows\SysWow64\WindowsAccessBridge-32.dll
[2013/07/13 01:24:37 | 000,972,712 | —- | C] (Oracle Corporation) – C:\Windows\SysNative\deployJava1.dll
[2013/07/13 01:24:36 | 001,093,032 | —- | C] (Oracle Corporation) – C:\Windows\SysNative\npDeployJava1.dll
[2013/07/13 01:24:36 | 000,312,232 | —- | C] (Oracle Corporation) – C:\Windows\SysNative\javaws.exe
[2013/07/13 01:24:23 | 000,189,352 | —- | C] (Oracle Corporation) – C:\Windows\SysNative\javaw.exe
[2013/07/13 01:24:23 | 000,188,840 | —- | C] (Oracle Corporation) – C:\Windows\SysNative\java.exe
[2013/07/13 01:24:23 | 000,108,968 | —- | C] (Oracle Corporation) – C:\Windows\SysNative\WindowsAccessBridge-64.dll
[2013/07/10 03:22:18 | 000,624,128 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\qedit.dll
[2013/07/10 03:22:18 | 000,509,440 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\qedit.dll
[2013/07/10 03:21:57 | 001,887,744 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\WMVDECOD.DLL
[2013/07/10 03:21:57 | 001,620,480 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\WMVDECOD.DLL
[2013/07/10 03:17:43 | 000,096,768 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\mshtmled.dll
[2013/07/10 03:17:43 | 000,073,216 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\mshtmled.dll
[2013/07/10 03:17:42 | 000,248,320 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\ieui.dll
[2013/07/10 03:17:42 | 000,176,640 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\ieui.dll
[2013/07/10 03:17:42 | 000,173,056 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\ieUnatt.exe
[2013/07/10 03:17:41 | 001,494,528 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\inetcpl.cpl
[2013/07/10 03:17:41 | 001,427,968 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\inetcpl.cpl
[2013/07/10 03:17:41 | 000,237,056 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\url.dll
[2013/07/10 03:17:41 | 000,231,936 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\url.dll
[2013/07/10 03:17:41 | 000,142,848 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\ieUnatt.exe
[2013/07/10 03:17:40 | 002,312,704 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\jscript9.dll
[2013/07/10 03:17:40 | 000,729,088 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\msfeeds.dll
[2013/07/10 03:17:39 | 000,816,640 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\jscript.dll
[2013/07/10 03:17:39 | 000,717,824 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\jscript.dll
[2013/07/10 03:17:39 | 000,599,040 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\vbscript.dll
[2013/07/10 03:01:15 | 001,545,728 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\DWrite.dll
[2013/07/03 21:21:44 | 000,000,000 | —D | C] – C:\Program Files (x86)\ESET
[2013/07/03 21:21:27 | 002,347,384 | —- | C] (ESET) – C:\Users\Sara\Desktop\esetsmartinstaller_enu.exe
[2013/07/03 11:51:33 | 000,867,240 | —- | C] (Oracle Corporation) – C:\Windows\SysWow64\npDeployJava1.dll
[2013/07/03 11:23:18 | 000,000,000 | —D | C] – C:\ProgramData\McAfee
[2013/07/03 11:06:00 | 000,000,000 | —D | C] – C:\_OTL
[2013/07/03 11:01:55 | 000,000,000 | —D | C] – C:\Program Files (x86)\Mozilla Firefox
[2013/07/02 12:40:59 | 000,000,000 | -HSD | C] – C:\$RECYCLE.BIN
[2013/07/01 12:05:54 | 000,000,000 | —D | C] – C:\Users\Sara\Desktop\RK_Quarantine
[2013/07/01 12:00:39 | 000,000,000 | —D | C] – C:\Program Files (x86)\SafePCRepair_89EI
[2013/06/29 00:14:17 | 000,000,000 | —D | C] – C:\Users\Sara\Documents\Webcam
[2013/06/28 10:50:14 | 000,518,144 | —- | C] (SteelWerX) – C:\Windows\SWREG.exe
[2013/06/28 10:50:14 | 000,406,528 | —- | C] (SteelWerX) – C:\Windows\SWSC.exe
[2013/06/28 10:50:14 | 000,060,416 | —- | C] (NirSoft) – C:\Windows\NIRCMD.exe
[2013/06/28 10:46:34 | 000,000,000 | —D | C] – C:\Qoobox
[2013/06/28 10:45:48 | 000,000,000 | —D | C] – C:\Windows\erdnt
[2013/06/28 10:32:48 | 005,084,517 | R— | C] (Swearware) – C:\Users\Sara\Desktop\ComboFix.exe
[2013/06/28 10:03:45 | 002,237,968 | —- | C] (Kaspersky Lab ZAO) – C:\Users\Sara\Desktop\TDSSKiller.exe
[2013/06/28 09:57:29 | 000,000,000 | —D | C] – C:\ProgramData\Wincert
[2013/06/28 09:54:46 | 000,000,000 | —D | C] – C:\Program Files (x86)\jZip
[2013/06/25 17:50:59 | 000,602,112 | —- | C] (OldTimer Tools) – C:\Users\Sara\Desktop\OTL.exe
[2013/06/23 01:46:53 | 000,000,000 | —D | C] – C:\Users\Sara\AppData\Local\HP
[2013/06/16 03:34:31 | 000,000,000 | —D | C] – C:\446d8c07b494da7e8d3b3634b5
[2013/06/15 16:55:07 | 000,000,000 | —D | C] – C:\ProgramData\oud
[2013/06/15 02:22:39 | 000,000,000 | —D | C] – C:\784485b5165376ca42
[2013/06/14 03:01:10 | 000,000,000 | —D | C] – C:\Windows\CheckSur

========== Files - Modified Within 30 Days ==========

File not found – C:\Windows\SysNative\
[2013/07/13 01:58:29 | 000,023,248 | -H– | M] () – C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2013/07/13 01:58:29 | 000,023,248 | -H– | M] () – C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2013/07/13 01:51:16 | 000,000,890 | —- | M] () – C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2013/07/13 01:50:45 | 000,000,336 | —- | M] () – C:\Windows\tasks\HPCeeScheduleForMaddie.job
[2013/07/13 01:50:36 | 000,067,584 | –S- | M] () – C:\Windows\bootstat.dat
[2013/07/13 01:50:27 | 3062,255,616 | -HS- | M] () – C:\hiberfil.sys
[2013/07/13 01:31:05 | 000,000,894 | —- | M] () – C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2013/07/13 01:27:59 | 000,867,240 | —- | M] (Oracle Corporation) – C:\Windows\SysWow64\npDeployJava1.dll
[2013/07/13 01:27:59 | 000,789,416 | —- | M] (Oracle Corporation) – C:\Windows\SysWow64\deployJava1.dll
[2013/07/13 01:27:59 | 000,263,592 | —- | M] (Oracle Corporation) – C:\Windows\SysWow64\javaws.exe
[2013/07/13 01:27:59 | 000,175,016 | —- | M] (Oracle Corporation) – C:\Windows\SysWow64\javaw.exe
[2013/07/13 01:27:59 | 000,175,016 | —- | M] (Oracle Corporation) – C:\Windows\SysWow64\java.exe
[2013/07/13 01:27:59 | 000,096,168 | —- | M] (Oracle Corporation) – C:\Windows\SysWow64\WindowsAccessBridge-32.dll
[2013/07/13 01:24:11 | 001,093,032 | —- | M] (Oracle Corporation) – C:\Windows\SysNative\npDeployJava1.dll
[2013/07/13 01:24:11 | 000,972,712 | —- | M] (Oracle Corporation) – C:\Windows\SysNative\deployJava1.dll
[2013/07/13 01:24:11 | 000,312,232 | —- | M] (Oracle Corporation) – C:\Windows\SysNative\javaws.exe
[2013/07/13 01:24:11 | 000,189,352 | —- | M] (Oracle Corporation) – C:\Windows\SysNative\javaw.exe
[2013/07/13 01:24:11 | 000,188,840 | —- | M] (Oracle Corporation) – C:\Windows\SysNative\java.exe
[2013/07/13 01:24:11 | 000,108,968 | —- | M] (Oracle Corporation) – C:\Windows\SysNative\WindowsAccessBridge-64.dll
[2013/07/13 01:17:00 | 000,000,830 | —- | M] () – C:\Windows\tasks\Adobe Flash Player Updater.job
[2013/07/12 23:08:04 | 000,000,932 | —- | M] () – C:\Windows\tasks\FacebookUpdateTaskUserS-1-5-21-1011038383-1616736820-2125191817-1001UA.job
[2013/07/12 17:17:43 | 000,000,910 | —- | M] () – C:\Windows\tasks\FacebookUpdateTaskUserS-1-5-21-1011038383-1616736820-2125191817-1001Core.job
[2013/07/10 11:57:17 | 000,438,800 | —- | M] () – C:\Windows\SysNative\FNTCACHE.DAT
[2013/07/10 03:34:48 | 000,833,806 | —- | M] () – C:\Windows\SysNative\PerfStringBackup.INI
[2013/07/10 03:34:48 | 000,690,550 | —- | M] () – C:\Windows\SysNative\perfh009.dat
[2013/07/10 03:34:48 | 000,131,504 | —- | M] () – C:\Windows\SysNative\perfc009.dat
[2013/07/03 21:21:27 | 002,347,384 | —- | M] (ESET) – C:\Users\Sara\Desktop\esetsmartinstaller_enu.exe
[2013/07/03 16:22:03 | 000,000,095 | —- | M] () – C:\Windows\DeleteOnReboot.bat
[2013/07/03 16:19:02 | 000,650,027 | —- | M] () – C:\Users\Sara\Desktop\AdwCleaner.exe
[2013/07/03 11:15:22 | 000,002,048 | —- | M] () – C:\Users\Sara\Application Data\Microsoft\Internet Explorer\Quick Launch\Mozilla Firefox.lnk
[2013/07/02 12:16:34 | 000,000,027 | —- | M] () – C:\Windows\SysNative\drivers\etc\hosts
[2013/07/02 11:50:08 | 000,914,944 | —- | M] () – C:\Users\Sara\Desktop\RogueKiller.exe
[2013/07/01 12:15:13 | 005,084,517 | R— | M] (Swearware) – C:\Users\Sara\Desktop\ComboFix.exe
[2013/06/28 10:03:34 | 000,000,999 | —- | M] () – C:\Users\Sara\Application Data\Microsoft\Internet Explorer\Quick Launch\jZip.lnk
[2013/06/26 02:33:09 | 000,000,786 | —- | M] () – C:\Users\Sara\Desktop\Internet Security Pro.lnk
[2013/06/25 17:51:00 | 000,602,112 | —- | M] (OldTimer Tools) – C:\Users\Sara\Desktop\OTL.exe
[2013/06/22 14:07:32 | 000,002,984 | —- | M] () – C:\{211BBA13-BC5A-4153-ABBD-3BBE095337C6}
[2013/06/22 13:38:49 | 000,002,712 | —- | M] () – C:\{80ABAF77-329C-4343-B5C1-6288D294C488}
[2013/06/20 17:55:30 | 000,002,448 | —- | M] () – C:\{828C86EE-3AC6-4960-88F5-C51F4F0B12D8}
[2013/06/15 18:31:19 | 000,002,968 | —- | M] () – C:\{418E483D-30C9-4EAF-AC97-4A881ECBF13A}

========== Files Created - No Company Name ==========

File not found – C:\Windows\SysNative\
[2013/07/03 16:21:56 | 000,000,095 | —- | C] () – C:\Windows\DeleteOnReboot.bat
[2013/07/03 16:19:02 | 000,650,027 | —- | C] () – C:\Users\Sara\Desktop\AdwCleaner.exe
[2013/07/02 11:50:00 | 000,914,944 | —- | C] () – C:\Users\Sara\Desktop\RogueKiller.exe
[2013/06/28 10:50:14 | 000,256,000 | —- | C] () – C:\Windows\PEV.exe
[2013/06/28 10:50:14 | 000,208,896 | —- | C] () – C:\Windows\MBR.exe
[2013/06/28 10:50:14 | 000,098,816 | —- | C] () – C:\Windows\sed.exe
[2013/06/28 10:50:14 | 000,080,412 | —- | C] () – C:\Windows\grep.exe
[2013/06/28 10:50:14 | 000,068,096 | —- | C] () – C:\Windows\zip.exe
[2013/06/28 10:03:34 | 000,000,999 | —- | C] () – C:\Users\Sara\Application Data\Microsoft\Internet Explorer\Quick Launch\jZip.lnk
[2013/06/24 17:01:47 | 000,000,786 | —- | C] () – C:\Users\Sara\Desktop\Internet Security Pro.lnk
[2013/06/22 14:07:30 | 000,002,984 | —- | C] () – C:\{211BBA13-BC5A-4153-ABBD-3BBE095337C6}
[2013/06/22 13:38:48 | 000,002,712 | —- | C] () – C:\{80ABAF77-329C-4343-B5C1-6288D294C488}
[2013/06/20 17:55:30 | 000,002,448 | —- | C] () – C:\{828C86EE-3AC6-4960-88F5-C51F4F0B12D8}
[2013/06/15 18:31:19 | 000,002,968 | —- | C] () – C:\{418E483D-30C9-4EAF-AC97-4A881ECBF13A}
[2010/12/19 02:04:34 | 000,150,016 | —- | C] () – C:\Users\Sara\10356187.pot

========== ZeroAccess Check ==========

[2009/07/13 23:55:00 | 000,000,227 | RHS- | M] () – C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll – [2013/02/27 00:52:56 | 014,172,672 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll – [2013/02/26 23:55:05 | 012,872,704 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll – [2009/07/13 20:40:51 | 000,909,312 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll – [2010/11/20 03:19:04 | 000,606,208 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll – [2009/07/13 20:41:56 | 000,505,856 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

========== Alternate Data Streams ==========

@Alternate Data Stream - 99 bytes -> C:\ProgramData\Temp:346465CA

< End of report >
Hi Patrick's Mom,

Your log appears to be clean. :thumbup:

We have a few items to take care of before we get to the All Clean Speech.

=========================

1. Uninstall Combofix

The following will implement important cleanup procedures as well as reset System Restore points:

Click on the Start button [external image: Posted Image] and then in the Search field enter combofix /uninstall, as shown in the image below with the blue arrow.
Please note that there is a space between combofix and /uninstall.

[external image: Posted Image]

Once you have typed this in, press Enter on your keyboard. A Open File security warning will appear asking if you are sure you want to run ComboFix. Please click on the Run button to start the program.

ComboFix will now uninstall itself from your computer and remove any backups and quarantined files. When it has finished you will be greeted by a dialog box stating that ComboFix has been uninstalled.

=========================

2. Clean up with OTL:
  • Right-click OTL.exe select "Run as Administrator" to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.
=========================

3. You can now delete any tools and/or logs remaining on your desktop.

=========================

With the above items taken care of let's move on to the All Clean part of the process.

The following procedures are recommendations for helping to keep your system running smoothly. If you are currently satisfied with how your system is running some or all of these may not pertain to you. Impliment what you need.

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

Here are some tips to reduce the potential for spyware infection in the future:

Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
Make your Mozilla Firefox more secure - This can be done by adding these add-ons:
Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

Free Anti-Virus
  • Avast Free Antivirus
  • Avira Free Antivirus 2013
  • PC Tools AntiVirus Free
  • Ad-Aware Free Antivirus +
Free Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here.
  • Online Armor Free
  • Agnitum Outpost Firewall Free
  • Comodo Firewall
Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
Thanks OCD! Everything looks great. We're having no problems and have taken the steps you suggested for further protection. I think we can close thisout and enjoy the rest of the summer. Sara & Maddie

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI