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Spyware / Malware / Virus Removal

Heur Trojan - Need Jeff's HELP! [Solved]

11 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
:angry: Jeff I need your help with my hubby's pc! I come home from work today and he tells me he thinks he has a trojan..what is that? So I went into the computer room and found Kaspersky had this item with a status of INACTIVE - it actually looks like a link. I have attached a screen shot. Not sure if he has this trojan or not…. I don't feel safe. Please help me and tell me what to do!!! Thanks! Dar

Attachments:

Post #2
Hi there and welcome….

Of course you know my name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
  • If you happen to have a flash drive/thumb drive please have that ready in the event that we need to use it.
  • Please be sure to subscribe to the topic if you have not already done so.
IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your operating system and losing all your programs and data.

Having said that…. [external image: Posted Image] Let's get going!!
———-

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any antivirus programs during the scan (If you have difficulty properly disabling your protective programs, refer to this link here )
  • Double click dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
—————————————————
Please include the contents of the following in your next reply:

DDS.txt

Attach.txt
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[external image: Posted Image] Please download TDSSKiller
  • Double click TDSSKiller.exe
  • Press Start Scan but do nothing else as we are just looking for what is there.
  • If Malicious objects are found, select Skip by changing the Cure dropdown in the upper right.
  • Attach the log in your next reply
  • A copy of the log will be saved automatically to the root of the drive (typically C:\)

[external image: Posted Image] AdwCleaner

Please download AdwCleaner by Xplode onto your desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A logfile will automatically open after the scan has finished.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[R1].txt as well.
———-
Post #6
ComboFix

Download Combofix from either of the links below, and save it to your desktop.
Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**
If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.


——————————————————————–

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

——————————————————————–

Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt for further review.
Post #7
Jeff Just like I said… "REAL wrestling" came on, and down the stairs he came. He's firmly planted in his recliner……. I ran the combofix… Can you tell what is going on yet? dar

Attachments:

Post #8
Hi,

Nothing is looking too bad… :)

[external image: Posted Image] AdwCleaner
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
———-

ComboFix
  • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:


    ClearJavaCache::

    Firefox::
    FF - ProfilePath - c:\users\FELIX PIROZZI\AppData\Roaming\Mozilla\Firefox\Profiles\430s4o3c.default\
    FF - prefs.js: browser.startup.homepage - hxxp://mystart.incredimail.com

  • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

    [external image: Posted Image]
  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix may request an update; please allow it.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
———-

Post the new logs by AdwCleaner and ComboFix and let me know how the system is running now. :)
Post #13
B) Morning Jeff! when hubby comes home I will let him know he can surf and will let you know tonight how his pc is running. Was the trojan on his pc? dar
Post #14
I don't see anything right now….looks like it was caught and quarantined before it could do anything. :)

Let's check and see if there are any stragglers in there hiding…


[external image: Posted Image] Please download Malwarebytes Anti-Malware to your desktop.

  • Right-click and Run as Administrator mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan as shown below.

    [external image: Posted Image]
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.


The log can also be found here:

Windows 2000 & Windows XP:
C:\Documents and Settings\\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Windows Vista & Win7:
C:\Users\\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs
———-

ESET Online Scanner

Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator
  • Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file…"
  • Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
  • Close the ESET online scan, and let me know how things are now.
———-
Post #15
Jeff Great!! He said when Kaspersky showed a box that a trojan was being downloaded, he reached over and turned off the PC, waited a few minutes, then rebooted. That may have been enough to stop it….. Will continue tonight after dinner!! dar

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