win32.downloader.gen [re-opened] [Closed]

updates still didn't take. a bunch of new ones came in, but the same two still fail. i'll try the update readiness tool again tomorrow.

Hi calebcrawford,

I'll do some research on the 2 that keep failing and see what I can find out.

Hi calebcrawford,

1. System File Checker (SFC)

• Click on the Start button and in the Search programs and files box type the following:
  
  • command
• Don't press Enter, just let the search results populate above.
• In the search results, locate the Programs section.
• Locate the Command Prompt shortcut and right-click on it.
• Select Run as administrator.
• Click Yes on the User Account Control window that appears.
• Important: If you are see a User Account Control window but also a message that says To continue, type an administrator password, and then click Yes, then your user account must be a standard account, not an administrator account. Before you can click Yes and open an elevated command prompt, you'll need to type the password of another user on your Windows 7 computer that has administrator level privileges.
• Note: You will not see this window at all if your User Account Control settings are turned all the way down. See How To Disable User Account Control in Windows 7 for more information.
• An elevated Command Prompt window will appear.
  
  
  • Type: sfc /scannow (There's a space between sfc and /scannow.)
• Type: exit to close the command prompt window
• Include the findings in your next reply

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In your next post please provide the following:

• sfc /scannow results
• Recheck to see if updates can be downloaded

"Windows Resource Protection did not find any integrity violations." Updates will still not install.

Hi calebcrawford,

There are quite a few of these, please work through them and see if it changes anything with the updates. We may have tried some of these steps already but humor me and try again.

1. http://support.microsoft.com/mats/windows_update/

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2. Try downloading and running the MS Tool http://www.microsoft.com/security/pc-secur…re-removal.aspx

Run the full scan not quick one see if it finds anything.

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3. http://support.microsoft.com/kb/906602

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4. In the Control Panel > Programs and Features, then click on Installed Updates and see if those offending updates are there, and if so, I would uninstall them, reboot and run Windows Update again.

You may need to install them from a Clean Boot.

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5. FIX IT Click on the "Run Now" button.

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Hi calebcrawford,

Did you have any success with the previous steps?

Hi OCD I haven't run the Clean Boot yet. All the others had no effect. The malicious software removal tool showed no problems. Question about the Clean Boot: under the windows 7 instructions, do I need to disable Microsoft services - step 4? The instructions for step 4 are ambiguous, especially the note is confusing and worrying.

Hi calebcrawdord,

Thanks for getting verification first. Go ahead and skip step #4, this way we preserve the restore points.

Hi calebcrawford,

Did you have any sucess with the previous steps?

If not, let's see if we can remove the updates, then see if they will download again.

1. Uninstall via Programs and Features

Click Start > Control Panel > Programs and Features. Click View Installed Updates then locate and select the following that are present on the list and click the Uninstall button:

• Windows 7 for x64 based systems (KB2829361)
• Windows 7 for x64 based systems (KB2813956)

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2. Reboot

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3 Windows Update

• Open Windows Update by clicking the Start button [external image: Posted Image]. In the search box, type Update, and then, in the list of results, click Windows Update.
• In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
• If you see a message telling you that important updates are available, or telling you to review important updates, click the message to view and select the important updates to install.
• In the list, click the important updates for more information. Select the check boxes for any updates that you want to install, and then click OK.
• Click Install updates.
• Read and accept the license terms, and then click Finish if the update requires it. [external image: Posted Image] Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

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Update on the progress

Hi OCD, no success with the previous steps. :- ( I'll try this tomorrow or friday. thanks!

Hi calebcrawford,

Did you get a chance to try the last set of instructions?

Hi calebcrawford, Do you still need help?

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatthetech.com/you_Infected_t106388.html and start a new topic

This topic has been re-opened at OP's request..

Hi calebcrawford,

OK, let's address those questions you had. Please re-post them here so others can view them.

Hi calebcrawford,

You are very welcome. We all get tied up with our worldly commitments from time to time, that's why we try and be flexible.

I have re-opened the thread, if you have any questions please post them in the thread. We ask that you do this because this way the information is available to all to access. If we handle questions via PM then everyone doesn't have the benefit of the Q & A.

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Clean up & Recommendations post

If you have any additional questions post in the thread please