Spyware / Malware / Virus Removal
PC has become RIDICULOUSLY slow, even after I doubled wireless speed&#
39 min read
Robybel
Hi shannon
Ok please wait my instructions
Robybel
Hi shannonhills 
[external image: Posted Image] Java
Please go to Start > Control Panel > Programs and Features > uninstall all the Java Programs you see, now download the latest Java from the following link and install it:
http://java.com/en/download/index.jsp
———-
See this page for instructions on how to clear java's cache.
Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
Next
Adobe Update to the latest version
On your computer exist an old version of Adobe products:
Adobe reader
[external image: Posted Image] Java
Please go to Start > Control Panel > Programs and Features > uninstall all the Java Programs you see, now download the latest Java from the following link and install it:
http://java.com/en/download/index.jsp
———-
See this page for instructions on how to clear java's cache.
Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
- Under Temporary Internet Files, click the Delete Files button.
- There are three options in the window to clear the cache - Leave ALL 3 Checked
- Downloaded Applets
Downloaded Applications
Installed Applications and Applets
- Downloaded Applets
- Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. - Click OK to leave the Java Control Panel.
Next
Adobe Update to the latest version
On your computer exist an old version of Adobe products:
Adobe reader
- Please go to this page, http://www.adobe.com/downloads/updates/
- In Find product updates, scroll down the menu until you find the product you want to update.
- Select it and click go.
- At this point you will be directed to the update page, scroll down until you Updates/Programs and select the latest version of the product.
- It will be 'directed to the download page, and then click proceed to download and follow the instructions.
- Follow these steps for all products that require upgrade.
shannonhills
Hi!
OK, I uninstalled Java (the only Java program I had was Java 7 update 17) and installed the latest version, then deleted the cache. But I jut went back into Java Cache View (via Control Panel) to make sure I deleted ALL of the cache, and I found a file in "system resources" called "javafx.cache.jnlp". Is that a problem?
I have also updated all of my Adobe programs: Adobe AIR, Adobe Flash Player 11 Active X, and Adobe Reader 9.4.4.
Shannon
Robybel
Hi Shannonhills 
Very good
Please let me know if the problem with your Webpage error has been fixed
Very good
Please just follow my instructions, do not perform actions that you do not know the consequencesI deleted ALL of the cache, and I found a file in "system resources" called "javafx.cache.jnlp". Is that a problem?
Please let me know if the problem with your Webpage error has been fixed
shannonhills
Sorry if deleting cache caused any problems. I won't do it again.
There are still webpage errors. For example, on this webpage right now, the following error shows up:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET4.0C; .NET CLR 2.0.50727)
Timestamp: Sun, 26 May 2013 04:59:54 UTC
Message: Object required
Line: 1036
Char: 1
Code: 0
URI: http://forums.whatthetech.com/index.php?sh…26135&st=30
On another web page I was just using, this error shows up:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET4.0C; .NET CLR 2.0.50727)
Timestamp: Sun, 26 May 2013 05:00:28 UTC
Message: Script error
Line: 0
Char: 0
Code: 0
URI: http://maps.gstatic.com/cat_js/intl/en_us/…,mod_strr%7D.js
So no, the web page error problem has not gone away. Now, on some web pages, there are no errors. Netflix, for example.
There are still webpage errors. For example, on this webpage right now, the following error shows up:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET4.0C; .NET CLR 2.0.50727)
Timestamp: Sun, 26 May 2013 04:59:54 UTC
Message: Object required
Line: 1036
Char: 1
Code: 0
URI: http://forums.whatthetech.com/index.php?sh…26135&st=30
On another web page I was just using, this error shows up:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET4.0C; .NET CLR 2.0.50727)
Timestamp: Sun, 26 May 2013 05:00:28 UTC
Message: Script error
Line: 0
Char: 0
Code: 0
URI: http://maps.gstatic.com/cat_js/intl/en_us/…,mod_strr%7D.js
So no, the web page error problem has not gone away. Now, on some web pages, there are no errors. Netflix, for example.
shannonhills
I should have asked this question earlier: should I be using this computer during our diagnostics? I thought it was OK to use it since you asked me earlier if the browser improved. But if you don't want me to use it, I can use another computer.
Robybel
Hi shannonhills 
Ok! Follow this link and uninstall firefox.
Next
Download Revo Uninstaller
Please let me know if you have still web page error problem
Of course! you must use the computer that has problems.should I be using this computer during our diagnostics?
Ok! Follow this link and uninstall firefox.
Next
Download Revo Uninstaller
- Double click the installation file on the desktop to run the installer.
- Let it install to the default location.
- Double click the new Revo Uninstaller Icon on the desktop to start the program.
- Locate the program you are uninstalling <xxxxxxxxxxxxxxxxx>
- Right Click the Icon then choose Uninstall.
- Click yes to the warning and choose the Uninstall Mode
- Choose the Advanced option and then click Next.
- This will launch the programs built in uninstaller. Be patient it can take several seconds.
- Once the uninstaller is done click Next.
- Revo Uninstaller will now scan for leftover information. Be patient it can take several seconds.
- Once this scan is done click Next.
- You will then be presented of the leftover entries found by Revo Uninstaller
- Look at ALL of the entries to ensure they relate to the uninstall.
- Next click Select All > Delete to remove the entries.
- Click Next.
- If there are any program file folders left over you will be presented with a list to be removed.
- Again look at ALL of the entries to ensure they are related to the uninstall.
- Click Select All > Delete to remove the entries.
- Click Finish to go back to the uninstall list.
- Close the program
Please let me know if you have still web page error problem
shannonhills
I don't have Mozilla Firefox installed on my computer (according to Add/Remove Programs in Control Panel).
shannonhills
I am doing the Revo Uninstaller now.
shannonhills
I'm just about to install Revo. This is the error message on the Revo page:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET4.0C; .NET CLR 2.0.50727)
Timestamp: Sun, 26 May 2013 06:50:57 UTC
Message: 'Class' is undefined
Line: 8
Char: 1
Code: 0
URI: http://www.revouninstaller.com/scripts/comboboo.js
Message: Object doesn't support this property or method
Line: 10
Char: 1
Code: 0
URI: http://www.revouninstaller.com/scripts/maxheight.js
Message: Object doesn't support this property or method
Line: 708
Char: 4
Code: 0
URI: http://www.revouninstaller.com/revo_uninst…e_download.html
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET4.0C; .NET CLR 2.0.50727)
Timestamp: Sun, 26 May 2013 06:50:57 UTC
Message: 'Class' is undefined
Line: 8
Char: 1
Code: 0
URI: http://www.revouninstaller.com/scripts/comboboo.js
Message: Object doesn't support this property or method
Line: 10
Char: 1
Code: 0
URI: http://www.revouninstaller.com/scripts/maxheight.js
Message: Object doesn't support this property or method
Line: 708
Char: 4
Code: 0
URI: http://www.revouninstaller.com/revo_uninst…e_download.html
shannonhills
Revo Uninstaller has finished installing. I started it, but I don't know which program you want me to uninstall.
Your instructions were:
You will now see a list of installed programs that Revo Uninstaller can remove.
•Locate the program you are uninstalling
But there are no programs called xxxxxxxxxxx.
Robybel
Hi shannonhills
You must enter the name of the program you want to uninstall.
For now, leave it alone revo uninstall
Follow this:
Open Internet Explorer
Click on Tools –>Internet Options
Go in tab Advance
Scroll down, find and uncheck Display a notification about every script error
Click Apply and Ok
Let me know if you have sill problem with your web page error.
But there are no programs called xxxxxxxxxxx
For now, leave it alone revo uninstall
Follow this:
Open Internet Explorer
Click on Tools –>Internet Options
Go in tab Advance
Scroll down, find and uncheck Display a notification about every script error
Click Apply and Ok
Let me know if you have sill problem with your web page error.
shannonhills
You're going to hate me (or not believe me), but there isn't a check mark next to "display a notification about every script error." And yet, there's an error displayed on this page.
I swear, I am not doing any of this on purpose!!!
In Internet Options, Advanced, Browsing, the following options are checked:
Automatically recover from page layout errors with Compatibility View
Disable script debugging (Internet Explorer)
Disable script debugging (Other)
Display Accesserator button on selection
Enable automatic crash recovery
Enable FTP folder view (outside of Internet Explorer)
Enagle page transitions
Enagle third-party browser extensions
Enable visual styles on buttons and controls in webpages
Show friendly HTTP error messages
Underline links ALWAYS
Use smooth scrolling
Honestly, these page errors are not my primary concern unless they are causing my browser to be slow. But if you are concerned about them, then I'm concerned about them.
I await your next instruction.
THANK YOU FOR BEARING WITH ME!!!
Shannon
shannonhills
Is it OK if I record streaming videos from trusted sites to my hard drive using WMR while we are doing these diagnostics?
Robybel
Hi shannonhills 


Try to update the framework.
Go in this page and update the Net Framework to 4.5 version
No problemIs it OK if I record streaming videos from trusted sites to my hard drive using WMR while we are doing these diagnostics?
Right now we are trying to eliminate the problem of the error page, with regard to the problem of slow pc, we will solve that too. You must have a lot of trustHonestly, these page errors are not my primary concern unless they are causing my browser to be slow. But if you are concerned about them, then I'm concerned about them.
Try to update the framework.
Go in this page and update the Net Framework to 4.5 version
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