I tried to disable Norton again by right clicking on the Norton icon in the system tray. I get these two options,
📎disable_norton.jpg. I disabled both firewall and auto protect. When I went in to the infected account in safe mode I ran Combofix (with the file you sent ) it said a few things I couldn't do as I wasn't administrator and also antispyware from Norton was on.
Anyway here is the resulting report:
ComboFix 13-05-06.01 - Peter 06/05/2013 20:11:17.1.2 - x86 MINIMAL
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.2938.2489 [GMT 1:00]
Running from: C:\Users\[removed]\Desktop\ComboFix.exe
Command switches used :: C:\Users\Peter\Desktop\CFScript.txt
AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FILE ::
"c:\programdata\ejz6hr.js"
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
c:\users\Default\AppData\Local\temp
c:\users\Jane\AppData\Local\temp
c:\users\Jane\AppData\Local\temp\~DF7AB9.tmp
c:\users\Jane\AppData\Local\temp\~DF86DD.tmp
c:\users\Jane\AppData\Local\temp\hpqddusr.log
c:\users\Jane\AppData\Local\temp\Jane.bmp
c:\users\Jane\AppData\Local\temp\jusched.log
c:\users\Jane\AppData\Local\temp\MAR92CC.tmp
c:\users\Jane\AppData\Local\temp\MAR932B.tmp
c:\users\Jane\AppData\Local\temp\MARDEAA.tmp
c:\users\Jane\AppData\Local\temp\MARE10C.tmp
c:\users\Peter\AppData\Local\temp
((((((((((((((((((((((((( Files Created from 2013-04-06 to 2013-05-06 )))))))))))))))))))))))))))))))
2013-05-06 07:09:44 . 2013-05-06 07:09:44 2634 —-a-w- C:\ProgramData\ejz6hr.js
2013-05-04 12:59:47 . 2013-05-04 12:59:47 ——– d—–w- C:\Users\Peter\AppData\Local\ArcSoft
2013-04-10 19:44:45 . 2013-03-03 19:07:52 1082232 —-a-w- C:\Windows\system32\drivers\ntfs.sys
2013-04-10 19:44:42 . 2013-03-11 13:25:50 3603816 —-a-w- C:\Windows\system32\ntkrnlpa.exe
2013-04-10 19:44:42 . 2013-03-11 13:25:50 3551080 —-a-w- C:\Windows\system32\ntoskrnl.exe
2013-04-10 19:44:42 . 2013-03-09 03:45:04 49152 —-a-w- C:\Windows\system32\csrsrv.dll
2013-04-10 19:44:42 . 2013-03-09 01:28:08 64000 —-a-w- C:\Windows\system32\smss.exe
2013-04-10 19:44:39 . 2013-03-08 03:52:22 2067968 —-a-w- C:\Windows\system32\mstscax.dll
2013-04-10 19:44:38 . 2013-03-05 01:40:56 2049024 —-a-w- C:\Windows\system32\win32k.sys
2013-04-10 19:44:36 . 2013-03-08 03:53:50 376320 —-a-w- C:\Windows\system32\winsrv.dll
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
2013-03-12 20:35:43 . 2012-07-01 09:34:04 693976 —-a-w- C:\Windows\system32\FlashPlayerApp.exe
2013-03-12 20:35:43 . 2011-05-17 13:56:55 73432 —-a-w- C:\Windows\system32\FlashPlayerCPLApp.cpl
2013-03-12 20:35:37 . 2013-03-12 20:35:36 15859416 —-a-w- C:\Windows\system32\FlashPlayerInstaller.exe
2013-03-04 10:53:03 . 2013-03-04 10:53:40 94112 —-a-w- C:\Windows\system32\WindowsAccessBridge.dll
2013-03-04 10:53:02 . 2013-03-04 10:54:16 861088 —-a-w- C:\Windows\system32\npDeployJava1.dll
2013-03-04 10:53:02 . 2013-03-04 10:54:16 782240 —-a-w- C:\Windows\system32\deployJava1.dll
2013-02-12 01:57:27 . 2013-03-12 20:55:51 15872 —-a-w- C:\Windows\system32\drivers\usb8023.sys
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown
REGEDIT4
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NSUFloatingUI"="C:\Program Files\Sony\Network Utility\LANUtil.exe" [2008-11-05 23:53:56 270336]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="RtHDVCpl.exe" [2008-10-17 10:50:40 6295552]
"SynTPEnh"="C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [2007-03-10 02:43:03 835584]
"IgfxTray"="C:\Windows\system32\igfxtray.exe" [2008-08-22 00:08:15 150040]
"HotKeysCmds"="C:\Windows\system32\hkcmd.exe" [2008-08-22 00:07:45 170520]
"Persistence"="C:\Windows\system32\igfxpers.exe" [2008-08-22 00:08:02 145944]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 09:38:00 34672]
"Google Desktop Search"="C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-07-21 20:09:56 30192]
"ISBMgr.exe"="C:\Program Files\Sony\ISB Utility\ISBMgr.exe" [2008-04-04 03:32:48 317280]
"MarketingTools"="C:\Program Files\Sony\Marketing Tools\MarketingTools.exe" [2009-06-17 19:14:54 24576]
"HP Software Update"="C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [2006-12-10 20:52:38 49152]
"GrooveMonitor"="C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-26 17:36:46 30040]
"Skytel"="Skytel.exe" [2008-10-17 10:50:47 1826816]
"APSDaemon"="C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-01-28 12:08:14 59720]
"SunJavaUpdateSched"="C:\Program Files\Common Files\Java\Java Update\jusched.exe" [2012-07-03 09:04:54 252848]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2013-02-20 11:35:28 152392]
"QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [2012-10-25 02:12:14 421888]
C:\Users\Peter\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
msconfig.lnk - C:\Windows\System32\rundll32.exe [2006-11-2 44544]
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Event Planner Reminder 2009.lnk - [N/A]
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [2008-3-25 214360]
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\VESWinlogon]
2008-11-06 01:32:32 98304 —-a-w- C:\Windows\System32\VESWinlogon.dll
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
— Other Services/Drivers In Memory —
*NewlyCreated* - ECACHE
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-04-11 07:39:12 1642448 —-a-w- C:\Program Files\Google\Chrome\Application\26.0.1410.64\Installer\chrmstp.exe
Contents of the 'Scheduled Tasks' folder
2013-05-06 C:\Windows\Tasks\Adobe Flash Player Updater.job
- C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-07-01 09:34:04 . 2013-02-27 10:24:45]
2013-05-06 C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
- C:\Program Files\Google\Update\GoogleUpdate.exe [2010-01-24 09:52:57 . 2010-01-24 09:52:41]
2013-05-06 C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
- C:\Program Files\Google\Update\GoogleUpdate.exe [2010-01-24 09:52:57 . 2010-01-24 09:52:41]
——- Supplementary Scan ——-
uStart Page = hxxp://www.google.co.uk/webhp?rlz=1W1SNYW&ie=UTF-8&oe=UTF-8
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
IE: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.0.1
**************************************************************************
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer,
http://www.gmer.net
Rootkit scan 2013-05-06 20:28:16
Windows 6.0.6002 Service Pack 2 NTFS
scanning hidden processes …
scanning hidden autostart entries …
scanning hidden files …
scan completed successfully
hidden files: 0
**************************************************************************
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\NIS]
"ImagePath"="\"C:\Program Files\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe\" /s \"NIS\" /m \"C:\Program Files\Norton Internet Security\Engine\19.9.1.14\diMaster.dll\" /prefetch:1"
–
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\NSL]
"ImagePath"="\"C:\Program Files\Norton Safe Web Lite\Engine\2.0.0.16\ccSvcHst.exe\" /s \"NSL\" /m \"C:\Program Files\Norton Safe Web Lite\Engine\2.0.0.16\diMaster.dll\" /prefetch:1"
——————— LOCKED REGISTRY KEYS ———————
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
Completion time: 2013-05-06 20:30:50
ComboFix-quarantined-files.txt 2013-05-06 19:30:48
ComboFix2.txt 2013-05-06 07:47:24
Pre-Run: 44,296,314,880 bytes free
Post-Run: 44,270,661,632 bytes free
- - End Of File - - 0903634D44DE63F3637A7A30DF9007AE
************************
I ran Rogue Killer. Here is the report:
RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRKgmailcom
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog :
http://tigzyrk.blogspot.com/
Operating System : Windows Vista (6.0.6002 Service Pack 2) 32 bits version
Started in : Safe mode with network support
User : Peter [Admin rights]
Mode : Scan – Date : 05/06/2013 20:55:47
| ARK || FAK || MBR |
¤¤¤ Bad processes : 0 ¤¤¤
¤¤¤ Registry Entries : 4 ¤¤¤
[STARTUP][BLACKLISTDLL] msconfig.lnk @Peter : C:\Windows\System32\rundll32.exe|C:\PROGRA~2\rh6zje.dat,FG00 -> FOUND
[HJPOL] HKLM\[…]\System : DisableRegistryTools (0) -> FOUND
[HJ DESK] HKLM\[…]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[…]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
¤¤¤ Particular Files / Folders: ¤¤¤
¤¤¤ Driver : [NOT LOADED] ¤¤¤
¤¤¤ HOSTS File: ¤¤¤
–> C:\Windows\system32\drivers\etc\hosts
127.0.0.1 localhost
¤¤¤ MBR Check: ¤¤¤
+++++ PhysicalDrive0: TOSHIBA MK2552GSX +++++
— User —
[MBR] 367dec5578660464628f7a7aaec92fa1
[BSP] 2beaebb1b32947c71358ab5b1c8a8ffd : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 9822 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 20117504 | Size: 228651 Mo
User = LL1 … OK!
User = LL2 … OK!
Finished : << RKreport[1]_S_05062013_02d2055.txt >>
RKreport[1]_S_05062013_02d2055.txt