Computer Space is Full [Closed]

Hi Sharmon Just checking in to see if you still need help?

Everything is working A OK Once again I would like to express my appreciation for your assistance with my computer problems and if anything happens again I will be sure to ask. Thank you.

Hi Sharmon,

It's important that you follow through with the remainder of the steps I will outline. Absence of symptoms doesn't necessarily translate into malware free. We are making progress so please stay with me until I give you the "all clean" sign.

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Locate Malwarebytes' Anti-Malware (it should be on your desktop).

• Double - click the MBAM icon to launch the program.
• Once the program has loaded, select the Update tab to get the latest updates before performing the scan.
• Select Perform quick scan, then click Scan.
  
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• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected .
• When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
• Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

- - - - - Next - - - - -

You need to run your browser with Administrator Rights, to do so right click your browsers short cut and select "Run as Administrator".

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*Note:

• It is recommended to disable on-board antivirus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time.
• Please don't go surfing while your resident protection is disabled!
• Once the scan is finished remember to re-enable your antivirus along with your anti-spyware programs.

Go here to run an online scanner from
ESET

(Note: You can use Internet Explorer or FireFox for this scan. If you use FireFox you will be asked to install an additional component. Please allow this.)

• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Disable your Antivirus software. You can usually do this with its Notfication Tray icon near the clock
• Click Start
• Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is Checked.
• Click Scan.
• Wait for the scan to finish.
• When the scan completes, click List of found threats
• click Export to Text file and save the file to your desktop using a unique name, such as ESETScan.
• Include the contents of this report in your next reply
  
  Note - when ESET doesn't find any threats, no report will be created.
  
• Push the back button.
• Push Finish
• Re-enable your Antivirus software.

In your next post please provide the following:

• MBAM.txt
• ESET's log.txt

Hi Sharmon Just checking in to see if you still need help?

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