Vista keeps blue screening

Hopefully this is the right place to get help with this.

I was directed here from the Spybot Forum and my thread can be found here: http://forums.spybot.info/showthread.php?t=68236

I get frequent blue screens on my Vista Ultimate system, normally everytime windows updates, when running some of the cleaning tools advised on the Spybot forum and sometimes just randomly. I have 3 RAM sticks installed and I have tried running my system with each one individually and didnt get any immediate problems

Hopefully someone here can help

Run BlueScreenView and see what it says about the BSODs you've been having. Post the peport here please.n The downloads are near the bottom of the page.

Thanks Ztrucker for looking at this. I have attached a .txt file with the results of the crashes.

Hi girlie100,

Until Rich gets back to you, here's the next steps.

We need to check your hard drive for signs of problems, and to identify any bad sectors that need isolating, as being unfit for normal reliable use.



We will need to run the chkdsk command with the r switch from a command prompt with elevated privileges. Here's how to do that:



1 Click on Start

2 type in the search box

cmd

press Ctrl+Shift+Enter (all at the same time)

3 Click on Continue (if shown)

4 At the flashing command prompt in the black DOS type window type the following

chkdsk /r

(note the space, needs to be there) and then press Enter)

5 You will see a message, something like the following appear:



Microsoft Windows [Version 6.0.6002]

Copyright © 2006 Microsoft Corporation. All rights reserved.



C:\Windows\system32>chkdsk /r

The type of the file system is NTFS.

Cannot lock current drive.



Chkdsk cannot run because the volume is in use by another

process. Would you like to schedule this volume to be

checked the next time the system restarts? (Y/N)



6 Press Y

7 Press Enter

8 type at the flashing prompt:

exit

9 Press Enter and the black window will disappear.

10 you can now close down your computer in the normal way (a full shut down, not a sleep/hibernate) after you have closed down and the blank black screen has appeared then:

11 Wait for 2 minutes and then restart your computer.

12 Chkdsk will begin to check your hard drive for consistency and file/folder errors.

chkdsk may take several hours to complete all passes of its tests, and if it finds errors that it can repair it will do so automatically. Please do not allow the computer to be switched off or power to be disconnected during chkdsk's work. You will be unable to use the computer while chkdsk is running..

13 Chkdsk will restart your computer when it has finished.



Regards

paws

chkdsk ran and completed, is there a report generated somwhere to post?

Hi girlie100, Yes you can usually see the log on Vista by doing this: Click Start and type eventvwr.msc press Enter Expand the Windows logs heading Select Application log file entry. Double click Source column header. Scroll down til you find the Chkdsk entry Let us know if any problems were found and fixed. Regards paws

Please zip up the last 5 mini dumps in C:\Windows\minidump and attach here so I can look at them. BlueScreenView really didn't help much but Windbg may give better info on the cause.

Very interested in seeing if chkdsk fixed anything or not.

You can also try this: How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista. SInce you don't have a definite recreation scenario, this will take some time and patience.

thanks paws, I looked on the event viewer and couldn't see chkdsk at all? It definately ran and restarted my system? Ztrucker i will try and zip thr mindumps as requested.

Last 5 minidumps in the folder

Higirlie100,

Whilst Rich is casting his expert eagle eye over your mini dump files here's a slightly different approach to help you find the chkdsk log

Click Start and type
eventvwr.msc
press Enter

Expand the Windows logs heading

Select Application log file entry.
Now instead of clicking the Source file header click on the Date Time header (The idea is to get the events in date order starting with the latest ones at the top…you may need to move the scroll bar up to the top and perhaps click again on the Date Time column header until you have them in date order with the latest at the top and the scroll bar at the top…

You can now scroll down to the exact date (and time if you can remember it) when the chkdsk finished its run…. this time look for Wininit in the Source column…… be careful there will probably be only one entry with that name….so its easy to overshoot it!

When you find it click on it and then you can copy the log and paste it into your reply

If you are still having problems trying to find it then click on Find (on the right hand side) and type in Wininit and press the Enter key, now look to see where the highlight is in the event list….. and you should see Wininit, double click on it and more details should be revealed, click on the Copy button (that will copy it to clipboard) and paste it into your reply.

Regards
paws

This is what the dumps show:

Part of Kaspersky anti-virus
4E avp.exe
4E avp.exe
4E avp.exe

Something to do with Western Digital hard drive.
0A WDDMService.exe

No idea what this is related to. Sounds like you were trying to install something when you got this BSOD. This was on 4/16.
0A Setup.exe

I would uninstall Kaspersky and replace it with Microsoft Security Essentials. Get the X54 versions as it looks like you have the 64 bit version of Vista. See if that resolves the BSOD problem.

Click on Start then Run, type msconfig and press Enter.
Click on the Startup tab.
See if there is any WD (Western Digital) entry. If so, disable it.

Checking file system on C: The type of the file system is NTFS. A disk check has been scheduled. Windows will now check the disk. Cleaning up instance tags for file 0x1c97c. Cleaning up instance tags for file 0x4b6f0. 512640 file records processed. 2757 large file records processed. 0 bad file records processed. 2 EA records processed. 58 reparse records processed. 637698 index entries processed. 0 unindexed files processed. 512640 security descriptors processed. CHKDSK is compacting the security descriptor stream… Cleaning up 4331 unused security descriptors. 62530 data files processed. CHKDSK is verifying Usn Journal… 34461816 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)… 512624 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)… 46320784 free clusters processed. Free space verification is complete. Correcting errors in the master file table's (MFT) BITMAP attribute. Correcting errors in the Volume Bitmap. Windows has made corrections to the file system. 488384511 KB total disk space. 302250636 KB in 371973 files. 215832 KB in 62533 indexes. 0 KB in bad sectors. 634903 KB in use by the system. 65536 KB occupied by the log file. 185283140 KB available on disk. 4096 bytes in each allocation unit. 122096127 total allocation units on disk. 46320785 allocation units available on disk. Internal Info: 80 d2 07 00 51 a1 06 00 f0 8d 0b 00 00 00 00 00 ….Q……….. 5c 6b 00 00 3a 00 00 00 00 00 00 00 00 00 00 00 \k..:……….. 30 c7 9e 77 00 00 00 00 50 23 da ff 00 00 00 00 0..w….P#…… Windows has finished checking your disk. Please wait while your computer restarts.

Ztrucker Yes the BSOD happened when ever I try and install a windows update and the last couple was from trying to run an online malware scanner, as I thought the problem was a virus. I have downloaded Microsoft Security Essentials and will uninstall Kaspersky. The WD smartware thing is the programe for my external HD which I have disabled the start up.

Higirlie100, Thanks for the log…. it looks like chkdsk cleanp up a few areas. Continue following Rich's directions and when you have done, please re run chkdsk /r post the next log and we will see if things are a little better. Also please comment on how your computer is behaving after this latest work is finished, and you have given it a fair trial? Regards paws

Thanks Ztrucker & Paws I have done all above and the computer downloaded and installed a security update without any troubles. I will run another chkdisk and post the results Thanks