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troubleshoot [Closed]

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Post #1
there are several problems.
the start button doesnt work. most of the windows GUI doesnt work..The dialog boxes appear without any texts. The folders appear garbled.

The log is

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:25:43 PM, on 4/5/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16470)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\Explorer.EXE
C:\ProgramData\DatacardService\DCSHelper.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\DigitalPersona\Bin\DpAgent.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\VMware\VMware Workstation\vmware-tray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Sony Ericsson\Sony Ericsson PC Companion\PCCompanion.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\BitTorrent\BitTorrent.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\Sony Ericsson\Sony Ericsson PC Companion\PCCompanionInfo.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Kaspersky Security Scan\KSS.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files\Apache Software Foundation\Apache2.2\bin\ApacheMonitor.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\PdaNet for Android\PdaNetPC.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_6_602_180.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_6_602_180.exe
C:\Windows\system32\taskeng.exe
C:\Users\bon wid chan\Downloads\Programs\HiJackThis.exe
C:\Windows\system32\RunDll32.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.babylon.com/?affID=119776&am;…000002637bd3942
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: BitTorrentBar Toolbar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files\BitTorrentBar\prxtbBitT.dll
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\prxConduitEngine.dll
O2 - BHO: DigitalPersona Personal Extension - {395610AE-C624-4f58-B89E-23733EA00F9A} - C:\Program Files\DigitalPersona\Bin\DpOtsPluginIe8.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: BitTorrentBar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files\BitTorrentBar\prxtbBitT.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files\Yontoo\YontooIEClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: BitTorrentBar Toolbar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files\BitTorrentBar\prxtbBitT.dll
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\prxConduitEngine.dll
O3 - Toolbar: PandoraTV Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DpAgent] C:\Program Files\DigitalPersona\Bin\dpagent.exe
O4 - HKLM\..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [vmware-tray] "C:\Program Files\VMware\VMware Workstation\vmware-tray.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKCU\..\Run: [Sony Ericsson PC Companion] "C:\Program Files\Sony Ericsson\Sony Ericsson PC Companion\PCCompanion.exe" /Background
O4 - HKCU\..\Run: [Google Update] "C:\Users\bon wid chan\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [googletalk] C:\Users\bon wid chan\AppData\Roaming\Google\Google Talk\googletalk.exe /autostart
O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\BitTorrent.exe"
O4 - HKCU\..\Run: [Firewall7] c:\users\public\iexplore.exe
O4 - HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot
O4 - HKCU\..\Run: [Facebook Update] "C:\Users\bon wid chan\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
O4 - HKCU\..\Run: [SkyDrive] "C:\Users\bon wid chan\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe" /background
O4 - HKCU\..\Run: [Windows Alerter] C:\Program Files\Windows Alerter\WinAlert.exe
O4 - HKCU\..\Run: [Windows Common Files Manager] C:\Program Files\Windows Common Files\Commgr.exe
O4 - HKCU\..\Run: [Microsoft Windows] C:\Users\bon wid chan\AppData\Roaming\Microsoft\Office\rundll32.exe
O4 - HKCU\..\Run: [KasperskyPasswordManager] C:\Users\bon wid chan\Password manager\stpass.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKCU\..\RunOnce: [Uninstall C:\Users\bon wid chan\AppData\Local\Microsoft\SkyDrive\16.4.6006.0718_2] C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\bon wid chan\AppData\Local\Microsoft\SkyDrive\16.4.6006.0718_2"
O4 - HKLM\..\Policies\Explorer\Run: [] 
O4 - HKUS\S-1-5-18\..\RunOnce: [] (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [] (User 'Default user')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Startup: PdaNet Desktop.lnk = C:\Program Files\PdaNet for Android\PdaNetPC.exe
O4 - Global Startup: Kaspersky Security Scan.lnk = ?
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O4 - Global Startup: Monitor Apache Servers.lnk = C:\Program Files\Apache Software Foundation\Apache2.2\bin\ApacheMonitor.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware workstation\vsocklib.dll
O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware workstation\vsocklib.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5AF36264-2541-4E25-BB1E-E2E997E2F644}: NameServer = 10.228.129.114 10.228.129.113
O17 - HKLM\System\CS1\Services\Tcpip\..\{5AF36264-2541-4E25-BB1E-E2E997E2F644}: NameServer = 10.228.129.114 10.228.129.113
O17 - HKLM\System\CS2\Services\Tcpip\..\{5AF36264-2541-4E25-BB1E-E2E997E2F644}: NameServer = 10.228.129.114 10.228.129.113
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_8e7d5b9d3a91d8c5\aestsrv.exe
O23 - Service: Apache2.2 - Apache Software Foundation - C:\Program Files\Apache Software Foundation\Apache2.2\bin\httpd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Change Modem Device Service - Unknown owner - C:\ProgramData\ChgService.exe
O23 - Service: @C:\Program Files\DigitalPersona\Bin\DpHostW.exe,-128 (DpHost) - DigitalPersona, Inc. - C:\Program Files\DigitalPersona\Bin\DpHostW.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Service (hpsrv) - Hewlett-Packard Company - C:\Windows\system32\Hpservice.exe
O23 - Service: HWDeviceService.exe - Unknown owner - C:\ProgramData\DatacardService\HWDeviceService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: Sony Ericsson PCCompanion - Avanquest Software - C:\Program Files\Sony Ericsson\Sony Ericsson PC Companion\PCCService.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_8e7d5b9d3a91d8c5\STacSV.exe
O23 - Service: UDisk Monitor - Unknown owner - C:\Program Files\MBlaze UI\bin\MonServiceUDisk.exe
O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-ufad.exe
O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-authd.exe
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe

–
End of file - 13795 bytes
Post #2
Hi chandan,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

You appear to have several problems there including spyware, trojans, and worms. My best guess is this is due to your use of P2P programs.

BitTorrent
You have BitTorrent, a P2P/file sharing programs installed on your computer. P2P applications like it are the largest source of malware we see. You'll be doing yourself a favor by removing it.

References for the risk of these programs can be found in these links:
http://www.microsoft.com/windows/ie/commun…protection.mspx
http://www.techweb.com/wire/160500554
http://www.internetworldstats.com/articles/art053.htm


I would recommend that you uninstall BitTorrent, however that choice is up to you. If you choose to remove these programs, you can do so via Control Panel >> Add or Remove Programs.

If you wish to keep it, please do not use it until your computer is cleaned.

Let's see if we can start weeding out the garbage.

Download ComboFix:

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link –> http://forums.whatthetech.com/How_Disable_…ams_t96260.html

  • Double click on ComboFix.exe & follow the prompts.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


Notes:

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

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