Satchfan
That is very unwise as many of the online "experts" who charge are uneducated in current malware and will just advise "clean-up" programs but don't know what they are cleaning up.had to go online and pay for the removal of the virus
The experts here and at other top malware forums co-operate and exchange knowledge for the good of all and charge nothing.
That said, I'd be happier with another scan plus an online scan before you re-install Bit Defender and if they are clear, we'll tidy up and I'll give you my recommendations.
Download Malwarebytes-Anti-Malware
Click here.
- double-click mbam-setup.exe and follow the prompts to install the program.
- at the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware. and Launch Malwarebytes' Anti-Malware, then click Finish..
- if an update is found, it will download and install the latest version.
- once the program has loaded, select Perform quick scan, then click Scan.
- when the scan is complete, click OK, then Show Results to view the results.
- be sure that everything is checked, and click Remove Selected.
- when removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
- the log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
- copy and paste the contents of that report in your next reply and exit MBAM.
================================================
Run ESET Online Scan
This can take several hours to run depending on the size of your hard drive and amount of data on it.
IMPORTANT Please make sure you uncheck the box next to Remove found threats. Eset will detect anything that looks even slightly suspicious, which could include legitimate program files. If you do not uncheck the box, Eset will automatically remove all suspicious files which could leave some of your software inoperable.
Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.
Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan
- click the Eset online Scanner button.
- for alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
click on esetinstaller.exe to download the ESET Smart Installer. Save it to your desktop.
double click on the Eset installer icon on your desktop.
- check Yes, I accept the Terms of Use
- click the Start button.
- accept any security warnings from your browser.
- check Scan archives
- click Advanced settings and select the following:
scan potentially unwanted applications
scan for potentially unsafe applications
enable Anti-Stealth technology
- click the Start button.
- ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take quite a long time.
- when the scan completes, push List of found threats
- click on Export to Text file and save the file to your desktop using a unique name, such as ESETScan. Note - if ESET doesn't find any threats, no report will be created.
- click on the back button.
- click on Finish
Satchfan