Hate to tell you but I did disable Bitdefender for all of the questionable scans. OK, will just make sure that I do it again. Windows firewall isn't activated I don't think because Bitdefender has a firewall so I'll check to be sure that is also disabled. Maybe that's it, maybe that firewall needs to be disabled and isn't affected by just disabling Bitdefender???
Security check - I had to disable Bitdefender in order to run it.
Results of screen317's Security Check version 0.99.61
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9 ``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Disabled!
Bitdefender Antivirus
Antivirus up to date! (On Access scanning disabled!) `````````Anti-malware/Other Utilities Check:`````````
Java™ 6 Update 33 Java version out of Date!
Adobe Flash Player 11.6.602.171
Adobe Reader 10.1.6 Adobe Reader out of Date!
Google Chrome 25.0.1364.172
Google Chrome 26.0.1410.43 ````````Process Check: objlist.exe by Laurent````````
Bitdefender Bitdefender 2013 vsserv.exe
Bitdefender Bitdefender Anti-Theft atserv.exe
Bitdefender Bitdefender 2013 updatesrv.exe
Bitdefender Bitdefender Anti-Theft updatesrv.exe
Bitdefender Safebox SafeBoxService.exe
Bitdefender Bitdefender 2013 bdagent.exe
Bitdefender Bitdefender 2013 downloader.exe `````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1% ````````````````````End of Log``````````````````````
I ran another scan after I turned off everything on Bitdefender that I could find:
Results of screen317's Security Check version 0.99.61
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9 ``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Disabled!
Bitdefender Antivirus
Antivirus up to date! (On Access scanning disabled!) `````````Anti-malware/Other Utilities Check:`````````
Java™ 6 Update 33 Java version out of Date!
Adobe Flash Player 11.6.602.171
Adobe Reader 10.1.6 Adobe Reader out of Date!
Google Chrome 25.0.1364.172
Google Chrome 26.0.1410.43 ````````Process Check: objlist.exe by Laurent````````
Bitdefender Bitdefender 2013 vsserv.exe
Bitdefender Bitdefender Anti-Theft atserv.exe
Bitdefender Bitdefender 2013 updatesrv.exe
Bitdefender Bitdefender Anti-Theft updatesrv.exe
Bitdefender Safebox SafeBoxService.exe
Bitdefender Bitdefender 2013 bdagent.exe `````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1% ````````````````````End of Log``````````````````````
If this is good then I will do that scan in about 2 hours - have to go out now.
Task bar restricts me from disabling Bitdefender so I have to uninstall. I can do that as I have the license key to reinstall but don't want to do it until I get ready to scan. My question is weather you want me to try those scans that didn't work properly before with Bitdefender uninstalled. I'll wait to hear back from you so that I can get all necessary scans done at the same time so as not to go too long without virus protection.
Having no virus protection is OK as long as you are not visiting any sites apart from this one and downloading only the requested programs from the links supplied.
Please try to run ComboFix and TDSSKiller in normal mode.
Thanks
Satchfan
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.6)
Atheros Client Installation Program
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver
D3DX10
Energy Management
Google Chrome
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
Intel® Control Center
Intel® Management Engine Components
Intel® Processor Graphics
Intel® Rapid Storage Technology
Java Auto Updater
Java™ 6 Update 33
Junk Mail filter update
Lenovo EasyCamera
Lenovo Games Console
Lenovo OneKey Recovery
Lenovo YouCam
Mesh Runtime
Microsoft Office 2010
Microsoft PowerPoint Viewer
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
office Convert Pdf to Jpg Jpeg Tiff Free 6.5
ooVoo
OpenOffice.org 3.4.1
Power2Go
Realtek USB 2.0 Reader Driver
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Serif PagePlus Starter Edition
Serif PagePlus X6
Serif PhotoPlus Starter Edition
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
UserGuide
VeriFace
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
Results of screen317's Security Check version 0.99.61
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9 ``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled! WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:`````````
Java™ 6 Update 33 Java version out of Date!
Adobe Flash Player 11.6.602.171
Adobe Reader 10.1.6 Adobe Reader out of Date!
Google Chrome 25.0.1364.172
Google Chrome 26.0.1410.43 ````````Process Check: objlist.exe by Laurent```````` `````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0% ````````````````````End of Log``````````````````````
Aside from an occasional crash and blue screen I have not seen any recent problems. I only contacted you because windows said that I had the subject virus and my virus scans could not find it and remove it. If you can't find it then I suppose I'm good to go. About 6 months ago I got something that changed my DNS and I couldn't connect to the internet. At the same time my email was hacked and my address book was gone. My contacts got all of these infected emails. I got a local computer person to get me connected back to the internet but had to go online and pay for the removal of the virus (I don't remember who I used). But from time to time my scans would turn up a file or something that seemed to be associated with that infection and isolate it and delete it. So, I've never felt secure that it really was all gone. You think that I'm good now? If so, I plan to reinstall Bitdefender and I already have Super Anti-malware to reactivate. Would you recommend any other programs as a precaution, or maybe another malware program that would be better?
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