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IE10 crashing, restarting


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33 replies to this topic

#1 devans

devans

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Posted 11 March 2013 - 07:22 PM

With every mouse click IE10 displays an error message and has to restart This is my primary system: W7, NISv20 Thanks

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#2 Ztruker

Ztruker

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  • Interests:Helping people fix MS Windows related computer problems of all kinds.

    Good, inexpensive wine (not an oxymoron).

Posted 11 March 2013 - 07:42 PM

Try resetting IE10: How to reset Internet Explorer settings

If that doesn't help, uninstall IE10 which will give you IE9 back. Then update to IE10 again.

Rich

Artificial intelligence is no match for natural stupidity.


#3 devans

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Posted 11 March 2013 - 08:53 PM

Forgive me I didn't read the error message completely the problem is windows explorer :) my bad apologies

#4 devans

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Posted 11 March 2013 - 08:54 PM

and that should be :( not :)

#5 Jacee

Jacee

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Posted 12 March 2013 - 08:55 PM

My guess is that Norton/Symantec is probably the cause of your most recent problems with IE 10.
A Google page to surmise your conflict with IE 10: http://www.google.co...0d91c4868abcf15

MS MVP-Security 2006~2016


#6 devans

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Posted 13 March 2013 - 06:19 AM

Still my bad The problem isn't IE10 which I've backed down to IE9 BUT windows explorer I can get past the problem using the tray icons but any clicking on the desktop icons produces the error 'windows explorer has stopped working' sorry for the confusion

#7 devans

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Posted 15 March 2013 - 04:39 PM

update
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 18:39:02, on 3/15/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16470)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Norton Management\Engine\2.1.0.12\ccSvcHst.exe
C:\Program Files (x86)\Common Files\Seagate\Schedule2\schedhlp.exe
C:\Program Files (x86)\Gadwin Systems\PrintScreenPro\PrintScreenPro.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\PKWARE\PKZIPM\12.51.0004\PKTray.exe
C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files (x86)\Pure Networks\Network Magic\nmapp.exe
C:\Program Files (x86)\AtomTime Pro\AtomTime.EXE
C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\BCU.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\Seagate\DiscWizard\DiscWizardMonitor.exe
C:\Program Files (x86)\Symantec\Norton Utilities 16\sMonitor\SSDMonitor.exe
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
C:\Program Files (x86)\Norton Ghost\Agent\VProTray.exe
C:\Program Files (x86)\Zemana AntiLogger Free\AntiLogger Free.exe
C:\Program Files (x86)\Norton Zone\Engine\1.0.3.22\ccSvcHst.exe
C:\Program Files (x86)\Norton Internet Security\Norton Internet Security\Engine\20.3.0.36\ccSvcHst.exe
C:\Program Files (x86)\Hewlett-Packard\KBD\kbd.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Norton Internet Security\Engine\20.3.0.36\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Norton Internet Security\Engine\20.3.0.36\IPS\IPSBHO.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Norton Internet Security\Engine\20.3.0.36\coIEPlg.dll
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files (x86)\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [AtomTime] "C:\Program Files (x86)\AtomTime Pro\AtomTime.EXE"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [BCU] "C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\BCU.exe"
O4 - HKLM\..\Run: [KBD] C:\Program Files (x86)\Hewlett-Packard\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [DiscWizardMonitor.exe] "C:\Program Files (x86)\Seagate\DiscWizard\DiscWizardMonitor.exe"
O4 - HKLM\..\Run: [SSDMonitor] C:\Program Files (x86)\Symantec\Norton Utilities 16\sMonitor\SSDMonitor.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe" -osboot
O4 - HKLM\..\Run: [Norton Ghost 15.0] "C:\Program Files (x86)\Norton Ghost\Agent\VProTray.exe"
O4 - HKLM\..\Run: [ZALFree] "C:\Program Files (x86)\Zemana AntiLogger Free\AntiLogger Free.exe" /MINIMIZED
O4 - HKLM\..\Run: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [HPUsageTrackingLEDM] "C:\Program Files (x86)\HP\HP UT LEDM\bin\hppusg.exe" "C:\Program Files (x86)\HP\HP UT LEDM\"
O4 - HKCU\..\Run: [Gadwin PrintScreen Pro] C:\Program Files (x86)\Gadwin Systems\PrintScreenPro\PrintScreenPro.exe /nosplash
O4 - HKUS\S-1-5-21-3684890714-3916785604-1332186668-1018\..\Run: [SandboxieControl] "C:\Program Files\Sandboxie\SbieCtrl.exe" (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-3684890714-3916785604-1332186668-1018\..\Run: [Google Update] "C:\Users\Dick\AppData\Local\Google\Update\GoogleUpdate.exe" /c (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-3684890714-3916785604-1332186668-1018\..\Run: [ISUSPM Startup] C:\PROGRA~2\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-3684890714-3916785604-1332186668-1018\..\Run: [Gadwin PrintScreen Pro] C:\Program Files (x86)\Gadwin Systems\PrintScreenPro\PrintScreenPro.exe /nosplash (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-3684890714-3916785604-1332186668-1018\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: iReboot 1.1.1.lnk = C:\Program Files (x86)\NeoSmart Technologies\iReboot\iReboot.exe
O4 - Global Startup: PKZIP Attachments Status.lnk = C:\Program Files (x86)\PKWARE\PKZIPM\12.51.0004\PKTray.exe
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files (x86)\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files (x86)\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files (x86)\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files (x86)\ieSpell\iespell.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: Garmin Communicator Plug-In - https://static.garmi...inAxControl.CAB
O16 - DPF: {140E4DF8-9E14-4A34-9577-C77561ED7883} (SysInfo Class) - http://content.syste...ent_4.5.1.0.cab
O16 - DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} (Hewlett-Packard Online Support Services) - https://h50203.www5....DataManager.CAB
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.aka...vex-2.2.6.2.cab
O16 - DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} (Cisco AnyConnect VPN Client Web Control) - https://gezeb.cmpd.o...ries/vpnweb.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20614.www2.h...pdetect119b.cab
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset...lineScanner.cab
O16 - DPF: {7D2FB79E-E58C-4DB5-A36F-AC1C73967F4D} (Qualys BrowserCheck) - https://browsercheck....com/qbc_ax.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://symantec.web...rt/ieatgpc1.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.ad...Plus/1.6/gp.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = cmpd.lcl
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = cmpd.lcl,cmpd.lcl
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: SearchList = cmpd.lcl,cmpd.lcl
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = cmpd.lcl,cmpd.lcl
O18 - Protocol: qv - {0B4BB6DC-D020-4173-97F2-3AD91AFD6559} - C:\Program Files (x86)\QuickVerse 2010\qvprotwrapper.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O20 - AppInit_DLLs: C:\PROGRA~2\KeyCryptSDK\KeyCrypt32(4).dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - c:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: Browser Configuration Utility Service (BCUService) - DeviceVM, Inc. - C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\BCUService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Norton Disk Doctor Service (DiskDoctorService) - Symantec Corporation - C:\Program Files (x86)\Symantec\Norton Utilities 16\Tools\Disk Doctor\DiskDoctorSrv.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: GEARSecurity - Unknown owner - C:\Windows\System32\GEARSec.exe (file missing)
O23 - Service: GenericMount Helper Service - Symantec - C:\Program Files (x86)\Norton Ghost\Shared\Drivers\GenericMountHelperx64.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP LaserJet Service - HP - C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe
O23 - Service: HP SI Service (HPSIService) - Unknown owner - C:\Windows\system32\HPSIsvc.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service v4 (IntuitUpdateServiceV4) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
O23 - Service: iReboot Background Service (iReboot) - Unknown owner - C:\Program Files (x86)\NeoSmart Technologies\iReboot\iRebootd.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~2\Symantec\LiveUpdate\LuComServer_3_2.EXE
O23 - Service: Norton Management (MCLIENT) - Symantec Corporation - C:\Program Files (x86)\Norton Management\Engine\2.1.0.12\ccSvcHst.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Norton Internet Security\Engine\20.3.0.36\ccSvcHst.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files (x86)\Norton Ghost\Agent\VProSvc.exe
O23 - Service: Norton Safe Web Lite (NSL) - Symantec Corporation - C:\Program Files (x86)\Norton Safe Web Lite\Engine\1.2.0.6\ccSvcHst.exe
O23 - Service: Performance Service (nTuneService) - NVIDIA - C:\Program Files (x86)\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: Norton Utilities 16 Start Manager Service (NU16StartManagerSvc) - Unknown owner - C:\Program Files (x86)\Symantec\Norton Utilities 16\sMonitor\StartManSvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: Norton Zone (NZ) - Symantec Corporation - C:\Program Files (x86)\Norton Zone\Engine\1.0.3.22\ccSvcHst.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RealNetworks Downloader Resolver Service - Unknown owner - C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Sandboxie Service (SbieSvc) - SANDBOXIE L.T.D - C:\Program Files\Sandboxie\SbieSvc.exe
O23 - Service: Secunia PSI Agent - Secunia - C:\Program Files (x86)\Secunia\PSI\PSIA.exe
O23 - Service: Secunia Update Agent - Secunia - C:\Program Files (x86)\Secunia\PSI\sua.exe
O23 - Service: Seagate Scheduler2 Service (SgtSch2Svc) - Seagate - C:\Program Files (x86)\Common Files\Seagate\Schedule2\schedul2.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: Norton SpeedDisk Service (SpeedDiskService) - Symantec Corporation - C:\Program Files (x86)\Symantec\Norton Utilities 16\Tools\SpeedDisk\SpeedDiskSrv.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files (x86)\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: SymSnapService - Symantec - C:\Program Files (x86)\Norton Ghost\Shared\Drivers\SymSnapServicex64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: Cisco AnyConnect VPN Agent (vpnagent) - Cisco Systems, Inc. - C:\Program Files (x86)\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 18408 bytes

#8 Ztruker

Ztruker

    WTT Tech

  • Tech Team
  • 7,774 posts
  • Interests:Helping people fix MS Windows related computer problems of all kinds.

    Good, inexpensive wine (not an oxymoron).

Posted 15 March 2013 - 06:19 PM

How does it behave if you boot to Safe Mode with Networking? If better then something is starting at boot that is causing the problem.

Advanced startup options - XP
Advanced startup options - Vista
Advanced startup options - Windows 7

Use msconfig to determine what is causing the problem

These are good tutorials on using msconfig in XP, Vista or Windows 7:
How to use msconfig in Windows XP
How to use msconfig in Windows Vista
How to use msconfig in Windows 7 and Windows 8

Click on Start then Run, type msconfig and press Enter.
Click on the Startup tab (for Windows 8, the Startup tab has a link to open Task Manager/Startup tab. Use that.), record what is currently starting then click the Disable All button.
Reboot and see if it runs better.
If yes then use msconfig to enable several items at a time till you find the culprit.

If no, start msconfig and click on the Services tab.
Check the Hide All Microsoft Services box, record what is currently starting then click the Disable All button.
Again, do a regular boot, see if it runs normal.
If yes then use msconfig to enable services till you find the culprit.

Once you've found the culprit, uninstall it or find out how to eliminate it from your system. Simply disabling it in msconfig is a temporary fix at best.
Enable everything else you disabled.

Rich

Artificial intelligence is no match for natural stupidity.


#9 devans

devans

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Posted 15 March 2013 - 07:37 PM

I'll get back to you

#10 Ztruker

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Posted 15 March 2013 - 07:41 PM

Another method that Microsoft recommends: How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8, which is similar to what I posted earlier.

Rich

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#11 devans

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Posted 15 March 2013 - 07:50 PM

Thanks, I'll work through it and get back - tomorrow hopefully Dick

#12 devans

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Posted 15 March 2013 - 09:00 PM

Results

1. How does it behave if you boot to Safe Mode with Networking? If better then something is starting at boot that is causing the problem.
no change

2. Click on Start then Run, type msconfig and press Enter.
Click on the Startup tab (for Windows 8, the Startup tab has a link to open Task Manager/Startup tab. Use that.), record what is currently starting then click the Disable All button.
Reboot and see if it runs better.
no change

3. If no, start msconfig and click on the Services tab.
Check the Hide All Microsoft Services box, record what is currently starting then click the Disable All button.
Again, do a regular boot, see if it runs normal.
no change

Dick :(

#13 Ztruker

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Posted 16 March 2013 - 03:10 PM

Things I would check next.

File System:

Run chkdsk and System File Checker (SFC) from the Recovery Console
  • Boot your Vista or Windows 7 installation DVD
  • When you see "Press any key to boot from CD or DVD", press Enter
  • At the "Install Windows" screen, click on Repair your computer at lower left
  • At the System Recovery Options screen, make note of the drive letter assigned to your boot drive (normally C:) and click Next
  • At the Chose a Recovery Tool window, click on Command Prompt. You will be sitting at X:\Sources directory
  • Run chkdsk or SFC
  • If you did not note the drive letter of your boot disk, you can enter bcdedit and look at the osdevice line to see what it is.
  • For chkdsk, type chkdsk c: /r and press Enter (use the letter from above if not C:).
  • For sfc, type sfc /scannow /offbootdir=c:\ /offwindir=c:\windows and press Enter (use the letter from above)
Let either run to completion undisturbed.

Vista or Windows 7: If you don't have a install DVD, you can download a legal copy here:
[url="http://www.heidoc.net/joomla/technology-science/microsoft/14-windows-7-direct-download-links""]Windows 7 Direct Download Links[/url]
Download Official Windows Vista RTM with SP1 Setup Files (32-bit and 64-bit)

Make sure you get the same version you have installed: 32 or 64 bit; Home Premium, Pro or Ultimate.

Test your memory:

Download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

DO NOT burn the .iso file directly to CD. It must be used as input to a program that knows what to do with it, like the one I mentioned above.

You can do this on any computer that has a working CD Burner.

Boot the CD and run for at least 3 complete passes unless it shows errors sooner than that. An overnight run is even better.

Test your hard drive:

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Bootable Hard Drive Diagnostics

Rich

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#14 devans

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Posted 16 March 2013 - 04:31 PM

Thanks I'll start checking things Dick

#15 devans

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Posted 17 March 2013 - 01:32 PM

Update Ran chkdsk 4 files with bad sectors repaired no other error messages could not get the scannow string to perform - user error, must have missed a character somewhere still working on trying to get memtest working downloaded .zip extracted to folder imgburn already installed burns the .iso file to CD but cannot boot from CD on either computer [had to use different computer due to problem with mine and windows explorer] will try a different way later today, maybe results tomorrow Dick

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