My daughter got the FBI Moneypak virus on her computer so she sent it to me to fix so here I am. If the computer is connected to the internet, then it boots up and goes to the FBI Moneypak screen. If the computer is not connected to the internet, it boots up to a white screen and everything is locked out. The only thing you can do is Ctrl Alt Del and restart. If I restart and continually keep pressing F8 the computer doesn't boot at all so I am unable to boot to safe mode. ( I even tried F5)
So where do I go from here?
Please download Farbar Recovery Scan Tool and save it to a flash drive.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
If you are using Vista or Windows 7 enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.
Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-…isc-create.html
To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.
On the System Recovery Options menu you will get the following options:Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
Select Command Prompt
Once in the Command Prompt:
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
_____________________________________________
If you can't do that, then follow the instructions at the link below using HitmanPro Kickstart to remove the FBI malware: FIRST: Please vaccinate yours and all computers with Panda USB Vaccine to prevent the spread of any infections.
You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.
BACKDOOR WARNING
——————————
One or more of the identified infections is known to use a backdoor.
This allows hackers to remotely control your computer, steal critical system information and download and execute files.
I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.
Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:
How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
http://www.dslreports.com/faq/10451
When Should I Format, How Should I Reinstall
http://www.dslreports.com/faq/10063
I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.
Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.
—————————————–
Please remove any usb or external drives from the computer before you run this scan!
Please download and run RogueKiller to your desktop.
RogueKiller<—use this one for 64 bit systems
Quit all running programs.
For Windows XP, double-click to start.
For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.
Click Scan to scan the system.
When the scan completes > Close out the program > Don't Fix anything!
Don't run any other options, they're not all bad!!!!!!!
Post back the report which should be located on your desktop.
(please don't put logs in code or quotes)
P2P Warning:
If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
MrC
Note: Removing malware can be unpredictable…things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive
<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
<+>The removal of malware isn't instantaneous, please be patient.
<+>Please stick with me until I give you the "all clear".
——->Your topic will be closed if you haven't replied within 3 days!<——– (If I don't respond within 24 hours, please send me a PM)
RogueKiller V8.5.2 _x64_ [Feb 23 2013] by Tigzy
mail : tigzyRKgmailcom
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/
Operating System : Windows 7 (6.1.7600 ) 64 bits version
Started in : Normal mode
User : Brianna [Admin rights]
Mode : Scan – Date : 03/06/2013 05:56:35
| ARK || FAK || MBR |
¤¤¤ Registry Entries : 12 ¤¤¤
[RUN][SUSP PATH] HKCU\[…]\Run : dbtypi ("C:\Windows\System32\rundll32.exe" "C:\Users\Brianna\AppData\Roaming\dbtypi.dll",SetSingleInstanceA) [7] -> FOUND
[RUN][SUSP PATH] HKLM\[…]\Run : dbtypi ("C:\Windows\System32\rundll32.exe" "C:\Users\Brianna\AppData\Roaming\dbtypi.dll",SetSingleInstanceA) [7] -> FOUND
[RUN][SUSP PATH] HKUS\S-1-5-21-3872141776-2585948808-2999971105-1001[…]\Run : dbtypi ("C:\Windows\System32\rundll32.exe" "C:\Users\Brianna\AppData\Roaming\dbtypi.dll",SetSingleInstanceA) [7] -> FOUND
[SHELL][SUSP PATH] HKCU\[…]\Winlogon : shell (C:\Users\Brianna\AppData\Roaming\ldr.mcb,explorer.exe) [x] -> FOUND
[SHELL][SUSP PATH] HKUS\S-1-5-21-3872141776-2585948808-2999971105-1001[…]\Winlogon : shell (C:\Users\Brianna\AppData\Roaming\ldr.mcb,explorer.exe) [x] -> FOUND
[STARTUP][SUSP PATH] Best Buy pc app.lnk @Default : C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe [-] -> FOUND
[STARTUP][SUSP PATH] Best Buy pc app.lnk @Default User : C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe [-] -> FOUND
[HJ] HKLM\[…]\System : EnableLUA (0) -> FOUND
[HJ] HKLM\[…]\Wow6432Node\System : EnableLUA (0) -> FOUND
[HJ DESK] HKLM\[…]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[…]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ INPROC][ZeroAccess] HKCR\[…]\InprocServer32 : (C:\Users\Brianna\AppData\Local\{b84a9617-79ac-e125-59b4-5520f760cf6e}\n.) [x] -> FOUND
¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][FILE] @ : C:\Windows\Installer\{b84a9617-79ac-e125-59b4-5520f760cf6e}\@ [-] –> FOUND
[ZeroAccess][FILE] @ : C:\Users\Brianna\AppData\Local\{b84a9617-79ac-e125-59b4-5520f760cf6e}\@ [-] –> FOUND
[ZeroAccess][FOLDER] U : C:\Windows\Installer\{b84a9617-79ac-e125-59b4-5520f760cf6e}\U –> FOUND
[ZeroAccess][FOLDER] U : C:\Users\Brianna\AppData\Local\{b84a9617-79ac-e125-59b4-5520f760cf6e}\U –> FOUND
[ZeroAccess][FOLDER] L : C:\Windows\Installer\{b84a9617-79ac-e125-59b4-5520f760cf6e}\L –> FOUND
[ZeroAccess][FOLDER] L : C:\Users\Brianna\AppData\Local\{b84a9617-79ac-e125-59b4-5520f760cf6e}\L –> FOUND
[Susp.ASLR][FILE] services.exe : C:\Windows\system32\services.exe [-] –> FOUND
Run RogueKiller again and click Scan
When the scan completes > click on the Registry tab
Put a check next to all of these and uncheck the rest: (if found)
[RUN][SUSP PATH] HKCU\[…]\Run : dbtypi ("C:\Windows\System32\rundll32.exe" "C:\Users\Brianna\AppData\Roaming\dbtypi.dll",SetSingleInstanceA) [7] -> FOUND
[RUN][SUSP PATH] HKLM\[…]\Run : dbtypi ("C:\Windows\System32\rundll32.exe" "C:\Users\Brianna\AppData\Roaming\dbtypi.dll",SetSingleInstanceA) [7] -> FOUND
[RUN][SUSP PATH] HKUS\S-1-5-21-3872141776-2585948808-2999971105-1001[…]\Run : dbtypi ("C:\Windows\System32\rundll32.exe" "C:\Users\Brianna\AppData\Roaming\dbtypi.dll",SetSingleInstanceA) [7] -> FOUND
[SHELL][SUSP PATH] HKCU\[…]\Winlogon : shell (C:\Users\Brianna\AppData\Roaming\ldr.mcb,explorer.exe) [x] -> FOUND
[SHELL][SUSP PATH] HKUS\S-1-5-21-3872141776-2585948808-2999971105-1001[…]\Winlogon : shell (C:\Users\Brianna\AppData\Roaming\ldr.mcb,explorer.exe) [x] -> FOUND
[HJ INPROC][ZeroAccess] HKCR\[…]\InprocServer32 : (C:\Users\Brianna\AppData\Local\{b84a9617-79ac-e125-59b4-5520f760cf6e}\n.) [x] -> FOUND
Now click Delete on the right hand column under Options
————-
Next click on the Files tab and put a check next to these and uncheck the rest. (if found)
[ZeroAccess][FILE] @ : C:\Windows\Installer\{b84a9617-79ac-e125-59b4-5520f760cf6e}\@ [-] –> FOUND
[ZeroAccess][FILE] @ : C:\Users\Brianna\AppData\Local\{b84a9617-79ac-e125-59b4-5520f760cf6e}\@ [-] –> FOUND
[ZeroAccess][FOLDER] U : C:\Windows\Installer\{b84a9617-79ac-e125-59b4-5520f760cf6e}\U –> FOUND
[ZeroAccess][FOLDER] U : C:\Users\Brianna\AppData\Local\{b84a9617-79ac-e125-59b4-5520f760cf6e}\U –> FOUND
[ZeroAccess][FOLDER] L : C:\Windows\Installer\{b84a9617-79ac-e125-59b4-5520f760cf6e}\L –> FOUND
[ZeroAccess][FOLDER] L : C:\Users\Brianna\AppData\Local\{b84a9617-79ac-e125-59b4-5520f760cf6e}\L –> FOUND
[Susp.ASLR][FILE] services.exe : C:\Windows\system32\services.exe [-] –> FOUND
Now click Delete on the right hand column under Options
————-
Next click on the Processes tab and put a check next to these and uncheck the rest. (if found)
Please download the latest version of TDSSKiller from here and save it to your Desktop.
Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
[external image: Posted Image]
Put a checkmark beside loaded modules.
[external image: Posted Image]
A reboot will be needed to apply the changes. Do it.
TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
Then click on Change parameters in TDSSKiller.
Check all boxes then click OK.
[external image: Posted Image]
Click the Start Scan button.
[external image: Posted Image]
The scan should take no longer than 2 minutes.
If a suspicious object is detected, the default action will be Skip, click on Continue.
[external image: Posted Image]
Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
If in doubt about an entry….please ask or chooseSkip
If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
[external image: Posted Image]
Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.
Here's a summary of what to do if you would like to print it out:
If in doubt about an entry….please ask or chooseSkip
Don't Delete anything unless instructed to!
If a suspicious object is detected, the default action will be Skip, click on Continue
If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose Skip and click on Continue
Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
If malicious objects are found, they will show in the Scan results and offer three (3) options.
Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process. Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Information on disabling your malware programs can be found Here.
Make sure you run ComboFix from your desktop.
Give it at least 30-45 minutes to finish if needed.
Please include the C:\ComboFix.txt in your next reply for further review.
———->NOTE<———-
If you get the message Illegal operation attempted on registry key that has been marked fordeletion after you run ComboFix….please reboot the computer, this should resolve the problem. You may have to do this several times if needed.
Go here and follow the instructions to clear your Java Cache:
Then…………….
Please download AdwCleaner from here and save it on your Desktop.
AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.
AdwCleaner is a tool that deletes :
· Adwares (software ads)
· PUP/LPI (Potentially Undesirable Program)
· Toolbars
· Hijacker (Hijack of the browser's homepage)
It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.
Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
Now click on the Search tab.
Please post the contents of the log-file created in your next post.
Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <– Denotes the number of times the application has been ran, so in this should be something like R1.
Note:
Please look over what was found……especially any folders, we're going to permanently delete it all in the next step….if there's something you may want to keep…please let me know and I'll explain to why it shouldn't be on your system.
If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.
Here you go. I didn't see any folders of concern
# AdwCleaner v2.114 - Logfile created 03/11/2013 at 18:20:57
# Updated 05/03/2013 by Xplode
# Operating system : Windows 7 Home Premium (64 bits)
# User : Brianna - BRIANNA-PC
# Boot Mode : Normal
# Running from : C:\Users\Brianna\Desktop\adwcleaner.exe
# Option [Search]
***** [Services] *****
***** [Files / Folders] *****
Folder Found : C:\Program Files (x86)\Ask.com
Folder Found : C:\Program Files (x86)\Yontoo Layers Runtime
Folder Found : C:\ProgramData\Ask
Folder Found : C:\ProgramData\Tarma Installer
Folder Found : C:\Users\Brianna\AppData\LocalLow\AskToolbar
Folder Found : C:\Windows\Installer\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
***** [Registry] *****
Key Found : HKCU\Software\APN
Key Found : HKCU\Software\AppDataLow\Software\AskToolbar
Key Found : HKCU\Software\Ask.com
Key Found : HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Found : HKLM\Software\APN
Key Found : HKLM\Software\AskToolbar
Key Found : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
Key Found : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL
Key Found : HKLM\Software\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF
Key Found : HKLM\Software\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{D372567D-67C1-4B29-B3F0-159B52B3E967}
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\apntoolbarinstaller_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\apntoolbarinstaller_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{99066096-8989-4612-841F-621A01D54AD7}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{FE9271F2-6EFD-44B0-A826-84C829536E93}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Found : HKLM\SOFTWARE\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}
Key Found : HKLM\SOFTWARE\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}
Key Found : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Found : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Found : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}
Value Found : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{00000000-6E41-4FD3-8538-502F5495E5FC}]
Value Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnUpdater]
Value Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]
***** [Internet Browsers] *****
-\\ Internet Explorer v9.0.8112.16464
[OK] Registry is clean.
-\\ Google Chrome v25.0.1364.97
File : C:\Users\Brianna\AppData\Local\Google\Chrome\User Data\Default\Preferences
[OK] File is clean.
*************************
AdwCleaner[R1].txt - [5283 octets] - [11/03/2013 18:20:57]
########## EOF - C:\AdwCleaner[R1].txt - [5343 octets] ##########
# AdwCleaner v2.114 - Logfile created 03/12/2013 at 15:17:57
# Updated 05/03/2013 by Xplode
# Operating system : Windows 7 Home Premium (64 bits)
# User : Brianna - BRIANNA-PC
# Boot Mode : Normal
# Running from : C:\Users\Brianna\Desktop\adwcleaner.exe
# Option [Delete]
Results of screen317's Security Check version 0.99.61
Windows 7 x64 (UAC is enabled) Out of date service pack!!
Internet Explorer 9 ``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled! WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:`````````
Spybot - Search & Destroy
Malwarebytes Anti-Malware version 1.70.0.1100
Java™ 6 Update 31 Java version out of Date!
Adobe Reader 10.1.3 Adobe Reader out of Date!
Google Chrome 24.0.1312.57
Google Chrome 25.0.1364.97
Google Chrome plugins… ````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Malwarebytes' Anti-Malware mbamscheduler.exe `````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1% ````````````````````End of Log``````````````````````
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