Hi, seems to have a problem with google chrome. Every time I open a new tab a ghost tab shows in the task bar and a empty white box covers part of the desk top. I am also having problems downloading updates (apple) and programs. The system tells me I don't have sufficient permissions to do this. I have a dell laptop and am not part of a network so I am the only user.
This is the first time I have posted so apologies if I have not provided enough information
Any help would be appreciated - thanks
Hi and Welcome!! My name isJeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
The fixes are specific to your problem and should only be used for the issues on this machine.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
If you happen to have a flash drive/thumb drive please have that ready in the event that we need to use it.
IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so. DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data.
Having said that….Let's get going!!
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Please download DDS from either of these links
LINK 1 LINK 2
and save it to your desktop.
Disable any antivirus programs during the scan (If you have difficulty properly disabling your protective programs, refer to this link here )
Double click dds to run the tool.
When done, two DDS.txt's will open.
Save both reports to your desktop.
————————————————— Please include the contents of the following in your next reply:
DDS.txt
Attach.txt
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[external image: Posted Image] Please download aswMBR to your desktop.
Double click the aswMBR icon to run it.
Click the Scan button to start scan.
If you are asked to update the Avast Virus database please allow it to do so.
When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.
Hi Jeff - thanks for the reply.
I can't download anything at the moment as I am receiving the message 'failed insufficent permissions'. Do you have any idea how I get round this?
thanks
Amanda
Download Combofix from the link below, and save it to your desktop. Link
**Note: It is important that it is saved directly to your desktop**
If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.
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IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
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Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the C:\ComboFix.txt for further review.
Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
[external image: Posted Image]
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
ComboFix may request an update; please allow it.
ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
When finished, it shall produce a log for you. Post the contents of the log in your next reply.
CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
Post the new log made and let me know how your system is running.
Hi Jeff
everything seems to be working fine. It is letting me download again and so far no ghost tabs or windows
thanks very much for all your help
Amanda x
Ok good! Stick with me though until we check for anything hiding and looking for any updates to your system that need to be done.
Did you get the log created by ComboFix? It should be located at C:\ComboFix.txt
[external image: Posted Image] I see that your Java software is out of date. Please go to Start >> Control Panel >> Programs and Features >> uninstall all versions of Java.
Now download and install the newest version from here >> http://java.com/en/download/index.jsp
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[external image: Posted Image]Clear Java Cache
See this page for instructions on how to clear java's cache.
Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
Under Temporary Internet Files, click the Delete Files button.
There are three options in the window to clear the cache - Leave ALL 3 Checked
Downloaded Applets
Downloaded Applications
Other Files
Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
Click OK to leave the Java Control Panel.
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[external image: Posted Image] Malwarebytes
Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.
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ESET Online Scanner
Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator
Note:For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
Turn off the real time scanner of any existing antivirus program while performing the online scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
Click Scan
Wait for the scan to finish
When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file…"
Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
Close the ESET online scan, and let me know how things are now.
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