16 replies to this topic

[hat3zazula]

Hello,

I have a windows xp sp3. I cannot copy and paste (right clicking or copy or ctrl c) I also cannot drag and drop files.
The pc just freezes up. I ran a scan with bitdefender and it came back with no virus.
I also cannot copy and paste on external hdd.
I first noticed the problem on the external hdd but the pc was still doing it, then just 2 days ago the pc stopped copy and pasting.
The external hdd is new and this problem started around the time I added it. (maybe its that??)
if it is the external hdd I have save my important things on it and can't get them off (can't send to).
I have no windows os discs so I can't reformat. (unless there is another way but I'm not that savvy). I have lots of stuff I need to keep.
I can copy and paste in browser. I have tried starting the computer from the best configuration but it made no difference, still won't copy / paste.
I am feeling quite frustrated and spent all day on this issue.

I have this log from hijack this.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:59:22 PM, on 2/11/2013
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Bitdefender\Bitdefender 2012\vsserv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\netdde.exe
C:\WINDOWS\system32\clipsrv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Bitdefender\Bitdefender 2012\updatesrv.exe
C:\Program Files\Bitdefender\Bitdefender 2012\bdagent.exe
C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Nokia\PC Connectivity Solution\ServiceLayer.exe
C:\Program Files\Nokia\PC Connectivity Solution\Transports\NclUSBSrv.exe
C:\Program Files\Nokia\PC Connectivity Solution\Transports\NclRSSrv.exe
C:\Program Files\Bitdefender\Bitdefender 2012\seccenter.exe
C:\Program Files\Bitdefender\Bitdefender 2012\odscanui.exe
C:\Documents and Settings\Administrator.COMPANY-0F78702\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator.COMPANY-0F78702\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator.COMPANY-0F78702\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator.COMPANY-0F78702\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator.COMPANY-0F78702\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Administrator.COMPANY-0F78702\My Documents\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Adobe Acrobat Create PDF Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: ChromeFrame BHO - {ECB3C477-1A0A-44BD-BB57-78F9EFE34FA7} - C:\Program Files\Google\Chrome\Application\24.0.1312.57\npchrome_frame.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe Acrobat Create PDF Toolbar - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Monitor] "C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [BuffaloTools] C:\Program Files\BUFFALO\BuffaloTools\BuffaloTools.exe
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\Bitdefender\Bitdefender 2012\bdagent.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Administrator.COMPANY-0F78702\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [{91120000-002F-0000-0000-0000000FF1CE}] C:\WINDOWS\system32\cmd.exe /C del "C:\Documents and Settings\All Users.WINDOWS\Application Data\Microsoft Help\Rgstrtn.lck" /Q /A:H (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [{91120000-002F-0000-0000-0000000FF1CE}] C:\WINDOWS\system32\cmd.exe /C del "C:\Documents and Settings\All Users.WINDOWS\Application Data\Microsoft Help\Rgstrtn.lck" /Q /A:H (User 'Default user')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Startup: OneNote Table Of Contents.onetoc2
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: NETGEAR WG111v3 Smart Wizard.lnk = C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECapture.html
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitd...can8/oscan8.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.ad...Plus/1.6/gp.cab
O18 - Protocol: gcf - {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - C:\Program Files\Google\Chrome\Application\24.0.1312.57\npchrome_frame.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown owner - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe (file missing)
O23 - Service: ArcSoft Exchange Service (ADExchange) - Unknown owner - C:\Program Files\Common Files\ArcSoft\esinter\Bin\eservutil.exe (file missing)
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LeapFrog Connect Device Service - LeapFrog Enterprises, Inc. - C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
O23 - Service: ServiceLayer - Nokia - C:\Program Files\Nokia\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: BitDefender Update Server v2 (Update Server) - BitDefender - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\arrakis3.exe
O23 - Service: BitDefender Desktop Update Service (UPDATESRV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2012\updatesrv.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2012\vsserv.exe

--
End of file - 10638 bytes

[Lee]

Hi hat3zazula,
Welcome to WTT


Run Disk Cleanup to remove general clutter. Also open and empty your clipboard.

To run Disk Cleanup: Start / All programs / Accessories / System tools / Disk Cleanup

The Clipboard contains a record of your recent copy and paste inputs and can fill up.
To open Clipboard: Start / Run / type in Clipbrd / OK

1. Click on the word Edit located within your top tool bar area.
2. Then click on Delete from the pull down menu that appears.
3. When asked if you want to Clear the contents of the Clipboard, click Yes.
4. Close the Clipbook Viewer Window.

See if copy and paste works now.

Cheers,
Lee

Edited by Lee, 11 February 2013 - 02:22 PM.

[hat3zazula]

Hi Lee, Thanks for your response. I did the disk clean up and then did the run> clipbrd and I still cannot copy and paste or drag and drop.

[Lee]

This problem can occur after a Windows update.

1. Download and create a Reg. backup with ERUNT.

2. After backing-up your Reg. create a new restore point.

3. Try this XP Reg. fix from Kelly's Korner.
Scroll down to Line 233 (right column) , click on and download to desktop Enable Drag and Drop. Run the reg. fix by double-clicking on it. If it fixes drag and drop, your copy and paste should also be fixed.


PS edit:
If the above Reg. fix doesn't work, try this one as well on the same download page at Kell'y: 410 (right column) Fix IE7 Drag and Drop (should work on IE8 too).

Edited by Lee, 11 February 2013 - 06:04 PM.

[hat3zazula]

Hi Lee, I did as above steps (1, 2, 3) and still have the problem. I then did the PS edit and I still have the problem. I really appreciate your helping me

[Lee]

1. Restore the Reg. To original from ERUNT backup

2. Reboot

3. Make a new ERUNT backup

4. Open regedit (start / run / type in regedit / enter )

5. go to HKEY_CURRENT_USER/SOFTWARE/Microsoft/Windows/CurrentVersion/Internet Settings/Zones/4
There should be an entry named 180D, right-click on it / modify / change the value to "0"

6. Reboot

See if that works.

[hat3zazula]

Hi Lee, Did the restore, reboot, made new erunt backup. When I went into the zone 4 to modify it already had a zero in there. Still can't copy and paste.

[Lee]

Unlikely they are disabled, but check these two "drag and drop" options are enabled.


1. Right-click the Start button, choose Properties, and click Customize. If you’re using the default Start menu, click the Advanced tab and then, in the Start Menu Items box, select Enable Dragging And Dropping. (If you’re using the classic Start menu, in the Advanced Start Menu Options box in the Customize Classic Start Menu dialog box, select Enable Dragging And Dropping.)

2. Open IE / Tools / Internet Options / Security / Custom Level / scroll down to "Drag and Drop or Copy and Paste Files" / Check "Enable".

------------------------------------------------------------------

If you have been using a Reg. Cleaner or Reg. Optimizer you may have a corrupted file system.

You can check protected files by running System File Checker (sfc.exe). To do this simply go to the Run box on the Start Menu and type in: sfc /scannow (note the space between c /).

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity.

Which IE are you running, 7 or 8?

Edited by Lee, 11 February 2013 - 11:03 PM.

[hat3zazula]

Hi Lee, When I do the sfc /scannow it says "Files that are required for windows to run properly must be copied to DLL cache. Insert windows xp service pack 3 disc." I do not have the discs. What do I do? I am running IE8

[Lee]

OK, you have some corrupted system files.

You can make your own SP3 disk. Download the iso file from here:
http://www.microsoft...;displaylang=en


To burn the iso image to disk:

1. Download and run ImgBurn
2. Click on write image to disk
3. Browse for and select the SP3 iso
4. Set the write speed to 8x
5. To burn disk, click on write symbol at the bottom left

Edited by Lee, 12 February 2013 - 12:03 PM.

[hat3zazula]

Hi Lee, Ok, I did all of the above. When I do the Run sfc /scannow and it asks for the disc I insert it . I then get "The CD you provided is the wrong CD please insert Windows XP professional SP3 Cd into your CD ROM drive. I did download the file from the link you provided (xpsp3_5512.080413-2113_usa_x86fre_spcd.iso 544.9 MB)

[hat3zazula]

I also tried this http://support.microsoft.com/kb/897128 but it made no difference.
It just asks for the home edition then.

[Lee]

I wish sfc would make up it's mind. Before it wanted a SP3 disk, now it wants something else

I also tried this http://support.microsoft.com/kb/897128 but it made no difference.
It just asks for the home edition then.

...and that disk would be no good to you at all as you do not have the OS installed on your computer (?) You have XP home SP3, right (?).

Like many things that go wrong on a computer, there are often many causes and many fixes. Some will work on some PCs, but not on others with the exact same OS and the exact same problem.

Something we haven't tried yet that I would like to, is to remove SP3 and roll-back your IE8 to IE7 as this problem is often associated with a corrupted SP3 in combination with IE8 (they can both be added again later). IE8 cannot be rolled-back once SP3 is installed, so SP3 has to be removed first.

How to remove Windows XP Service Pack 3 from your computer and then reboot.

To uninstall IE8, scroll down this page to see the simple instructions. Reboot after uninstalling.

[hat3zazula]

I just looked and I seem to have the xp professional version sp3. I dl an windows xp pro sp3 iso and am running that now. Its running but every now and then it says "the cd you provided is wrong" I click and close it then says If you cancel windows may require you to insert disc later. Are you sure you want to skip this file?" I click yes and then it runs (for a bit) the it happens all again but its making progress. I'll let you know how it goes. If it doesn't work I will do what you suggested as above. Thanks so much all your input I greatly appreciate it.

[hat3zazula]

Ok Lee, After it finished with the cd the copy and paste is still not working, I will attempt to do your last advice. I will let you know how I go.