This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

Adware [Solved]

10 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

There has been a history about IOBit's stealing MBAM's database which we would not want to recommend users to use. However, the choice is up to you. You can read more about it here

That said, please run DDS for a set of fresh log for review.
DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 1.6.0_37 Run by [removed] at 9:54:34 on 2013-02-04 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8157.6195 [GMT -10:00] . AV: AVG Anti-Virus Free Edition 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9} AV: Lavasoft Ad-Aware *Disabled/Updated* {E0D97DD4-42BA-B3F2-A5A7-22E9ACE81FC7} SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: Lavasoft Ad-Aware *Disabled/Updated* {5BB89C30-6480-BC7C-9F17-199BD76F557A} SP: AVG Anti-Virus Free Edition 2013 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664} FW: Lavasoft Ad-Aware *Disabled* {D8E2FCF1-08D5-B2AA-8EF8-8BDC523B58BC} . ============== Running Processes =============== . C:\PROGRA~2\AVG\AVG2013\avgrsa.exe C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe C:\windows\system32\lsm.exe C:\windows\system32\svchost.exe -k DcomLaunch C:\Program Files (x86)\IObit\Advanced SystemCare 6\ASCService.exe C:\windows\system32\svchost.exe -k RPCSS C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\windows\system32\svchost.exe -k netsvcs C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe C:\windows\system32\svchost.exe -k GPSvcGroup C:\windows\system32\svchost.exe -k LocalService C:\windows\system32\svchost.exe -k NetworkService C:\windows\System32\spoolsv.exe C:\windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareService.exe C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe C:\windows\SysWOW64\svchost.exe -k hpdevmgmt C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe C:\windows\System32\svchost.exe -k HPZ12 C:\windows\System32\svchost.exe -k HPZ12 C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe C:\windows\system32\svchost.exe -k imgsvc C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE C:\windows\system32\svchost.exe -k HPService C:\Program Files (x86)\AVG\AVG2013\avgnsa.exe C:\Program Files (x86)\AVG\AVG2013\avgemca.exe C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\windows\system32\taskhost.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\windows\system32\Dwm.exe C:\windows\Explorer.EXE C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe C:\Program Files (x86)\Lenovo\FanSpeedControl\LenovoFSC.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Program Files (x86)\AVG\AVG2013\avgui.exe C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe C:\PROGRA~2\AD-AWA~1\AdAware.exe C:\Program Files (x86)\Ad-Aware Antivirus\SBAMSvc.exe C:\windows\system32\SearchIndexer.exe C:\windows\system32\taskeng.exe C:\Program Files (x86)\IObit\Game Booster\gbtray.exe C:\Program Files (x86)\IObit\Smart Defrag 2\SmartDefrag.exe C:\Program Files (x86)\IObit\Advanced SystemCare 6\Monitor.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\windows\System32\svchost.exe -k LocalServicePeerNet C:\windows\system32\wbem\wmiprvse.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\PROGRAM FILES (X86)\CITRIX\ICA CLIENT\CONCENTR.EXE C:\Program Files (x86)\Citrix\ICA Client\Receiver\Receiver.exe C:\WINDOWS\SYSTEM32\IGFXTRAY.EXE C:\Program Files (x86)\Citrix\SelfServicePlugin\SelfServicePlugin.exe C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe C:\windows\system32\svchost.exe -k SDRSVC C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe C:\windows\system32\SearchProtocolHost.exe C:\windows\system32\SearchFilterHost.exe C:\windows\system32\wbem\wmiprvse.exe C:\windows\System32\cscript.exe . ============== Pseudo HJT Report =============== . uStart Page = hxxp://search.yahoo.com?type=198484&fr=spigot-yhp-ie BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll BHO: IObit Apps Toolbar: {03EB0E9C-7A91-4381-A220-9B52B641CDB1} - C:\Program Files (x86)\IObit Apps Toolbar\IE\6.7\iobitappsToolbarIE.dll BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll TB: IObit Apps Toolbar: {03EB0E9C-7A91-4381-A220-9B52B641CDB1} - C:\Program Files (x86)\IObit Apps Toolbar\IE\6.7\iobitappsToolbarIE.dll EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll uRun: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe uRun: [ISUSPM] C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe -scheduler mRun: [LenovoFSC] C:\Program Files (x86)\Lenovo\FanSpeedControl\LenovoFSC.exe mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY mRun: [Ad-Aware Browsing Protection] "C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe" mRun: [Ad-Aware Antivirus] "C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareLauncher" –windows-run dRunOnce: [WLStart] "C:\Program Files (x86)\Windows Live\Installer\wlstart.exe" /nosearch /nohomepage uPolicies-Explorer: NoDriveTypeAutoRun = dword:149 uPolicies-Explorer: NoDrives = dword:0 mPolicies-Explorer: NoDrives = dword:0 mPolicies-System: ConsentPromptBehaviorAdmin = dword:0 mPolicies-System: ConsentPromptBehaviorUser = dword:3 mPolicies-System: EnableLUA = dword:0 mPolicies-System: EnableUIADesktopToggle = dword:0 mPolicies-System: PromptOnSecureDesktop = dword:0 IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll . INFO: HKCU has more than 50 listed domains. If you wish to scan all of them, select the 'Force scan all domains' option. . DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab TCP: NameServer = 24.25.227.55 209.18.47.61 24.25.227.53 TCP: Interfaces\{A8A8C631-CC71-4F8E-9A12-1418D9D34BD9} : DHCPNameServer = [removed] [removed] [removed] Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll Handler: linkscanner - Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll Notify: igfxcui - SSODL: WebCheck - x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe x64-Run: [Persistence] C:\windows\System32\igfxpers.exe x64-Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - x64-Handler: linkscanner - x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - x64-SSODL: WebCheck - . ================= FIREFOX =================== . FF - ProfilePath - C:\Users\Gina Hungerford\AppData\Roaming\Mozilla\Firefox\Profiles\etzq40d3.default\ FF - prefs.js: browser.search.selectedEngine - Yahoo FF - prefs.js: browser.startup.homepage - hxxp://search.yahoo.com?type=198484&fr=spigot-yhp-ff FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=198484&p= FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll FF - plugin: C:\Program Files (x86)\Citrix\ICA Client\npicaN.dll FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrlui.dll FF - plugin: C:\Program Files (x86)\Nitro PDF\Reader 2\npdf.dll FF - plugin: C:\Program Files (x86)\Nitro PDF\Reader 2\npnitroie.dll FF - plugin: C:\Program Files (x86)\Nitro PDF\Reader 2\npnitromozilla.dll FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll FF - plugin: C:\Users\Gina Hungerford\AppData\Local\Google\Update\1.3.21.123\npGoogleUpdate3.dll FF - plugin: C:\Users\Gina Hungerford\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll FF - plugin: C:\Users\Gina Hungerford\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_146.dll FF - plugin: C:\windows\SysWOW64\npdeployJava1.dll FF - plugin: C:\windows\SysWOW64\npmproxy.dll FF - ExtSQL: 2013-01-28 08:04; [removed]; C:\Program Files (x86)\IObit Apps Toolbar\FF FF - ExtSQL: !HIDDEN! 2012-02-13 17:02; [removed]; C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3 . ============= SERVICES / DRIVERS =============== . R0 AVGIDSHA;AVGIDSHA;C:\windows\System32\drivers\avgidsha.sys [2012-10-15 63328] R0 Avgloga;AVG Logging Driver;C:\windows\System32\drivers\avgloga.sys [2012-9-21 225120] R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\windows\System32\drivers\avgmfx64.sys [2012-11-15 111968] R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\windows\System32\drivers\avgrkx64.sys [2012-9-14 40800] R0 gfibto;gfibto;C:\windows\System32\drivers\gfibto.sys [2013-1-25 14456] R0 SmartDefragDriver;SmartDefragDriver;C:\windows\System32\drivers\SmartDefragDriver.sys [2012-4-24 17720] R1 AVGIDSDriver;AVGIDSDriver;C:\windows\System32\drivers\avgidsdrivera.sys [2012-10-22 154464] R1 Avgldx64;AVG AVI Loader Driver;C:\windows\System32\drivers\avgldx64.sys [2012-10-2 185696] R1 Avgtdia;AVG TDI Driver;C:\windows\System32\drivers\avgtdia.sys [2012-9-21 200032] R1 ctxusbm;Citrix USB Monitor Driver;C:\windows\System32\drivers\ctxusbm.sys [2011-8-10 91864] R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928] R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368] R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2012-7-11 140672] R2 Ad-Aware Service;Ad-Aware Service;C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareService.exe [2012-12-14 1236968] R2 AdvancedSystemCareService6;Advanced SystemCare Service 6;C:\Program Files (x86)\IObit\Advanced SystemCare 6\ASCService.exe [2012-11-14 465216] R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2012-11-15 5814904] R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2012-10-22 196664] R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624] R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-1-26 398184] R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-1-26 682344] R2 SBAMSvc;Ad-Aware;C:\Program Files (x86)\Ad-Aware Antivirus\SBAMSvc.exe [2012-9-20 3677000] R2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2011-3-31 1153368] R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776] R2 UMVPFSrv;UMVPFSrv;C:\Program Files (x86)\Common Files\LogiShrd\LVMVFM\UMVPFSrv.exe [2012-1-17 450848] R3 MBAMProtector;MBAMProtector;C:\windows\System32\drivers\mbam.sys [2013-1-26 24176] R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2010-12-28 219136] R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2010-12-28 215040] R3 Sftfs;Sftfs;C:\windows\System32\drivers\Sftfslh.sys [2011-10-1 764264] R3 Sftplay;Sftplay;C:\windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648] R3 Sftredir;Sftredir;C:\windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960] R3 Sftvol;Sftvol;C:\windows\System32\drivers\Sftvollh.sys [2011-10-1 22376] R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496] R3 SuperIO;Lenovo ASD HWM Driver;C:\windows\System32\drivers\spio.sys [2009-6-5 11848] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576] S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-1-8 161536] S3 LVPr2M64;Logitech LVPr2M64 Driver;C:\windows\System32\drivers\LVPr2M64.sys [2009-10-6 30232] S3 LVRS64;Logitech RightSound Filter Driver;C:\windows\System32\drivers\lvrs64.sys [2012-1-17 351136] S3 LVUVC64;Logitech HD Pro Webcam C920(UVC);C:\windows\System32\drivers\lvuvc64.sys [2012-1-17 4865568] S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\windows\System32\drivers\rdpvideominiport.sys [2012-10-25 19456] S3 RTL8023x64;Realtek 10/100 NIC Family NDIS x64 Driver;C:\windows\System32\drivers\Rtnic64.sys [2009-6-10 51712] S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2012-10-25 57856] S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2011-3-16 1255736] S3 WinRing0_1_2_0;WinRing0_1_2_0;C:\Program Files (x86)\IObit\Game Booster\Driver\WinRing0x64.sys [2012-5-5 14544] S3 wsvd;wsvd;C:\windows\System32\drivers\wsvd.sys [2009-7-21 121840] S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\windows\System32\drivers\yk62x64.sys [2009-6-10 389120] S4 DragonSvc;Dragon Service;C:\Program Files (x86)\Common Files\Nuance\dgnsvc.exe [2011-6-4 296808] S4 NitroReaderDriverReadSpool2;NitroPDFReaderDriverCreatorReadSpool2;C:\Program Files\Common Files\Nitro PDF\Reader\2.0\NitroPDFReaderDriverService2x64.exe [2012-8-22 216080] S4 TeamViewer7;TeamViewer 7;C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe [2012-8-24 2735528] . =============== Created Last 30 ================ . 2013-02-04 18:17:49 ——– d—–w- C:\Users\Gina Hungerford\AppData\Local\Macromedia 2013-02-03 17:53:31 ——– d—–w- C:\Users\Gina Hungerford\AppData\Local\adawarebp 2013-02-03 09:42:49 ——– d—–w- C:\windows\ERUNT 2013-02-03 09:42:37 ——– d—–w- C:\JRT 2013-02-03 09:40:31 ——– d-sh–w- C:\$RECYCLE.BIN 2013-02-02 19:43:56 98816 —-a-w- C:\windows\sed.exe 2013-02-02 19:43:56 256000 —-a-w- C:\windows\PEV.exe 2013-02-02 19:43:56 208896 —-a-w- C:\windows\MBR.exe 2013-01-28 18:04:09 ——– d—–w- C:\Program Files (x86)\IObit Apps Toolbar 2013-01-28 18:03:49 ——– d—–w- C:\ProgramData\{CED89F1A-945F-46EC-B23C-5EAF6D2DB12A} 2013-01-26 17:45:06 24176 —-a-w- C:\windows\System32\drivers\mbam.sys 2013-01-26 17:45:06 ——– d—–w- C:\Program Files (x86)\Malwarebytes' Anti-Malware 2013-01-26 05:58:04 697864 —-a-w- C:\windows\SysWow64\FlashPlayerApp.exe 2013-01-26 05:20:57 ——– d—–w- C:\ProgramData\Ad-Aware Antivirus 2013-01-26 05:20:04 ——– d—–w- C:\Users\Gina Hungerford\AppData\Roaming\LavasoftStatistics 2013-01-26 04:26:46 ——– d—–w- C:\Program Files (x86)\Ad-Aware Antivirus 2013-01-26 04:26:28 ——– d—–w- C:\Users\Gina Hungerford\AppData\Local\Downloaded Installations 2013-01-26 04:26:25 47496 —-a-w- C:\windows\System32\sbbd.exe 2013-01-26 04:26:25 14456 —-a-w- C:\windows\System32\drivers\gfibto.sys 2013-01-26 04:23:49 ——– d—–w- C:\ProgramData\Ad-Aware Browsing Protection 2013-01-26 04:23:45 ——– d—–w- C:\Program Files (x86)\Toolbar Cleaner 2013-01-26 04:22:25 ——– d—–w- C:\Users\Gina Hungerford\AppData\Roaming\Ad-Aware Antivirus 2013-01-13 19:55:47 800768 —-a-w- C:\windows\System32\usp10.dll 2013-01-09 19:06:27 46080 —-a-w- C:\windows\System32\atmlib.dll 2013-01-09 19:06:27 34304 —-a-w- C:\windows\SysWow64\atmlib.dll 2013-01-09 19:06:26 367616 —-a-w- C:\windows\System32\atmfd.dll 2013-01-09 19:06:26 295424 —-a-w- C:\windows\SysWow64\atmfd.dll 2013-01-09 19:00:59 2002432 —-a-w- C:\windows\System32\msxml6.dll 2013-01-09 19:00:59 1882624 —-a-w- C:\windows\System32\msxml3.dll 2013-01-09 19:00:59 1389568 —-a-w- C:\windows\SysWow64\msxml6.dll 2013-01-09 19:00:59 1236992 —-a-w- C:\windows\SysWow64\msxml3.dll 2013-01-09 19:00:56 750592 —-a-w- C:\windows\System32\win32spl.dll 2013-01-09 19:00:56 492032 —-a-w- C:\windows\SysWow64\win32spl.dll 2013-01-09 19:00:55 307200 —-a-w- C:\windows\System32\ncrypt.dll 2013-01-09 19:00:55 220160 —-a-w- C:\windows\SysWow64\ncrypt.dll 2013-01-09 19:00:47 68608 —-a-w- C:\windows\System32\taskhost.exe 2013-01-09 19:00:12 3149824 —-a-w- C:\windows\System32\win32k.sys 2013-01-09 18:09:40 ——– d—–w- C:\Users\Gina Hungerford\AppData\Local\Programs . ==================== Find3M ==================== . 2013-01-30 01:53:14 74248 —-a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl 2013-01-13 19:55:47 626688 —-a-w- C:\windows\SysWow64\usp10.dll 2012-12-20 19:10:12 741 —-a-w- C:\windows\SysWow64\lod1.vbs 2012-12-16 19:13:15 2048 —-a-w- C:\windows\SysWow64\tzres.dll 2012-12-16 19:13:15 2048 —-a-w- C:\windows\System32\tzres.dll 2012-12-16 19:12:07 2382848 —-a-w- C:\windows\SysWow64\mshtml.tlb 2012-12-16 19:12:07 2382848 —-a-w- C:\windows\System32\mshtml.tlb 2012-12-16 19:12:06 1800704 —-a-w- C:\windows\SysWow64\jscript9.dll 2012-12-16 19:12:06 173056 —-a-w- C:\windows\System32\ieUnatt.exe 2012-12-16 19:12:06 142848 —-a-w- C:\windows\SysWow64\ieUnatt.exe 2012-12-16 19:12:05 599040 —-a-w- C:\windows\System32\vbscript.dll 2012-12-16 19:12:05 420864 —-a-w- C:\windows\SysWow64\vbscript.dll 2012-12-16 19:12:05 2312704 —-a-w- C:\windows\System32\jscript9.dll 2012-12-16 19:12:05 1392128 —-a-w- C:\windows\System32\wininet.dll 2012-12-16 19:12:05 1129472 —-a-w- C:\windows\SysWow64\wininet.dll 2012-12-16 19:12:04 1494528 —-a-w- C:\windows\System32\inetcpl.cpl 2012-12-16 19:12:04 1427968 —-a-w- C:\windows\SysWow64\inetcpl.cpl 2012-12-16 19:09:46 478208 —-a-w- C:\windows\System32\dpnet.dll 2012-12-16 19:09:46 376832 —-a-w- C:\windows\SysWow64\dpnet.dll 2012-12-01 19:12:22 561664 —-a-w- C:\windows\apppatch\AcLayers.dll 2012-12-01 19:12:22 350208 —-a-w- C:\windows\apppatch\AppPatch64\AcLayers.dll 2012-12-01 19:12:22 135168 —-a-w- C:\windows\apppatch\AppPatch64\AcXtrnal.dll 2012-11-19 01:21:41 87040 —-a-w- C:\windows\System32\drivers\WUDFPf.sys 2012-11-19 01:21:41 84992 —-a-w- C:\windows\System32\WUDFSvc.dll 2012-11-19 01:21:41 744448 —-a-w- C:\windows\System32\WUDFx.dll 2012-11-19 01:21:41 45056 —-a-w- C:\windows\System32\WUDFCoinstaller.dll 2012-11-19 01:21:41 229888 —-a-w- C:\windows\System32\WUDFHost.exe 2012-11-19 01:21:41 198656 —-a-w- C:\windows\System32\drivers\WUDFRd.sys 2012-11-19 01:21:41 194048 —-a-w- C:\windows\System32\WUDFPlatform.dll 2012-11-19 01:21:24 9728 —-a-w- C:\windows\System32\Wdfres.dll 2012-11-19 01:21:24 785512 —-a-w- C:\windows\System32\drivers\Wdf01000.sys 2012-11-19 01:21:24 54376 —-a-w- C:\windows\System32\drivers\WdfLdr.sys 2012-11-16 09:33:24 111968 —-a-w- C:\windows\System32\drivers\avgmfx64.sys . ============= FINISH: 9:54:49.02 ===============

Attachments:

Hi,

Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean
===================================================

ESET Online Scanner
I'd like us to scan your machine with ESET OnlineScan

Note: If you are using Windows Vista/7, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

*Note
It is recommended to disable onboard antivirus program and antispyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your antivirus along with your antispyware programs.



  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the [external image: Posted Image] button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on [external image: Posted Image] to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the [external image: Posted Image] icon on your desktop.
  • Check [external image: Posted Image]
  • Click the [external image: Posted Image] button.
  • Accept any security warnings from your browser.
  • Check [external image: Posted Image]
  • Make sure that the option "Remove found threats" is Unchecked
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin
    scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push [external image: Posted Image]
  • Push [external image: Posted Image], and save the file to your desktop using a unique name, such as MyEsetScan. Alternatively, look for report in C:\Program Files\ESET\ESET Online Scanner\log.txt. Include the contents of this report in your next reply.
  • Push the Back button.
  • Make sure you saved the log somewhere else. Select Uninstall application on close check box and push [external image: Posted Image]
===================================================

Malwarebytes' Anti-Malware
Download Malwarebytes' Anti-Malware here and save to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program. (Note to Vista users, please right-click and select Run as Administrator.)
  • At the end, be sure a checkmark is placed next to:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please copy and paste the log back into your next reply
Note:
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • Or via the Logs tab when Malwarebytes' Anti-Malware is started.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so. Failure to reboot will prevent MBAM from removing all the malware.


===================================================

On your next reply please post :
ESET log
MBAM log


Please STOP and let me know if you have any problems in performing with the steps above or any questions you may have.

Good Day!
ESETSmartInstaller@High as CAB hook log: OnlineScanner64.ocx - registred OK OnlineScanner.ocx - registred OK # version=8 # iexplore.exe=9.00.8112.16421 (WIN7_IE9_RTM.110308-0330) # OnlineScanner.ocx=1.0.0.6889 # api_version=3.0.2 # EOSSerial= # end=finished # remove_checked=false # archives_checked=true # unwanted_checked=false # unsafe_checked=false # antistealth_checked=true # utc_time=2013-02-05 05:06:55 # local_time=2013-02-05 07:06:55 (-1000, Hawaiian Standard Time) # country="United States" # lang=1033 # osver=6.1.7601 NT Service Pack 1 # compatibility_mode=5893 16776574 100 94 53894637 111627465 0 0 # scanned=170767 # found=0 # cleaned=0 # scan_time=3934 ESETSmartInstaller@High as downloader log: all ok # version=8 # OnlineScannerApp.exe=1.0.0.1 # OnlineScanner.ocx=1.0.0.6889 # api_version=3.0.2 # EOSSerial=7255450b74a8064b927ce68cd0dd7733 # end=finished # remove_checked=false # archives_checked=true # unwanted_checked=false # unsafe_checked=false # antistealth_checked=true # utc_time=2013-02-05 06:48:45 # local_time=2013-02-05 08:48:45 (-1000, Hawaiian Standard Time) # country="United States" # lang=1033 # osver=6.1.7601 NT Service Pack 1 # compatibility_mode=5893 16776574 100 94 53900747 111633575 0 0 # scanned=170799 # found=0 # cleaned=0 # scan_time=3898 Malwarebytes Anti-Malware 1.70.0.1100 www.malwarebytes.org Database version: v2013.02.05.09 Windows 7 Service Pack 1 x64 NTFS Internet Explorer 9.0.8112.16421 Gina Hungerford :: PC [administrator] 2/5/2013 9:42:57 AM mbam-log-2013-02-05 (09-42-57).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 216655 Time elapsed: 47 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end) Thank you
Log appears clean. :)

Follow these steps to uninstall Combofix
  • Click START then RUN
  • Now copy/paste the code into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.
Combofix /Uninstall
[external image: Posted Image]

===================================================

Now to remove most of the tools that we have used in fixing your machine:
  • Download OTC to your desktop and run it
  • Click Yes to beginning the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.
===================================================

Thank you for your patience, and performing all of the procedures requested. I would also like to take this opportunity to apologize for any delay that may have occurred.

————————————————————————————————————–

MICROSOFT UPDATES
It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Keeping your OS and browser up to date will help make you less susceptible to attacks by Trojans and viruses. Please go to Microsoft and download all the critical updates to help prevent possible re-infection.


Passwords
It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them and consider a password keeper, to keep all your passwords safe.


SPYWARE PREVENTION
This is a good time to set up protection against further attacks. In light of your recent problem, I'm sure you'd like to avoid any future infections. Please read these well written articles:
  • How Did I Get Infected In The First Place? by TonyKlein
  • How to Prevent Malware by miekiemoes
  • PC Safety and Security–What Do I Need?

To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
  • Yellow for caution
  • Red to stop

WOT has an add-on available for both Firefox and IE.

  • SpywareBlaster prevents the installation of ActiveX-based malware, blocks cookies, and restricts the actions of "bad" sites. See tutorial here
  • MVPS HOSTS FILE replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. It basically prevents your computer from connecting to those sites by redirecting the attempted connections to 127.0.0.1, which is the IP of your local computer. See guide here and for Windows Vista here
  • Download Host.zip and Save it to your Desktop.
  • Right-click hosts.zip and select 'Extract all files' or 'Extract files…'.
  • Follow the prompts and click 'Finish'.
  • This will open the newly created hosts folder on your Desktop.
  • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.
  • Once updated you should see another prompt that the task was completed.
Follow this list and keep your antivirus program and antispyware programs updated and scan with them on a regular basis. By doing so, your potential for being infected again will reduce dramatically.

Hopefully this should take care of your problems! Good luck.

Do you have any questions or problems to ask? Please do not hesitate to do so.

**Please respond this one more time to ensure it is resolved and close this topic.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI