Hello, I bought the Dell Inspiron n5110 about a year ago. It has been running very slowly lately, not to mention that it takes more than 15 minutes to run the auto-start applications such as skype, dropbox, msn etc. Also, sometimes it shuts down while trying to run Chrome. I thought I had to deal with some sort of an infection so I visited a forum and had a helper look over my laptop. After running a few tests he told me that my laptop is clean. I can link to that post if necessary. So now, I'm wondering whether my hardware is damaged. Is there any way to find that out?
Thanks in advance.
Hello UMacharon…. Welcome to WTT, :thumbsup: :yes:
I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
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then.
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don't understand my instructions please ask and I will try to explain them
clearer for you.
Do not attempt any steps unless instructed or ask before to
make sure they will not cause any further issues.
If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.
Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?
If a name brand system then what brand, make and model is the system? Dell Inspiron n5110
If custom built then what brand, make and model is the motherboard
Total memory installed
Total hard drive capacity and free space
What steps have you taken so far to resolve the issue
I would appreciate the following so I can start to diagnose your issue.
Download Autoruns from the link in my signature below:
1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Click the Options at the top of the Window. In the new little window click the box that states Hide Microsoft Services
5: Go to File then to Export As or Save in some versions.
6: Save the file as AutoRuns.txt file instead of the default .arn to a known location like your Desktop.
7: Attach to your next reply.
8: DO NOT do anything till we have had a chance to study the log and reply with suggestions as to what to remove.
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