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Spyware / Malware / Virus Removal

Possible Malware infection - Cybercrime (UKASH) [Solved]

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Post #1
Hi, Re: Police Central e-Crime Unit No doubt very similar to many other threads I would welcome advice and support to remove Cybercrime Virus from a laptop. I'm using another pc to browse the web now to find possible solutions. My initial steps was to use tips found on the web (2-viruses.com), and the steps they advised was to :- 1. Reboot your computer and press F8 by the time it’s booting 2. Choose Safe Mode with Networking 3. Launch MSConfig 4. Disable startup items rundll32 launching something from Application Data 5. Reboot once again. Cybercrime Investigation Department virus should not load anymore. 6. Download I found that disabling two (rundll32) exe files in the start up actually prevented the re-occurrence of the locking virus ‘Police Central e-Crime Unit’, and since having the operating system back again I did a full Norton antivirus scan. I however note that in the startup the two rundll32 files are still present and when enabled the virus locking screen appears again (so I’ve not got rid of it yet – right?) I've seen the guidelines and the advice to download reports with this log, however, before doing so I wanted to check if there are any other steps i should follow if I'm to use the PC i'm on now (not wanting to infect this one to!) or is it best to use the infected laptop? I’m operating Vista Home premium SP2 32 bit Also, even though ive a current version of Norton AV, should I be adding using other products in addition to Norton for greater protection to avoid a repeat? Any help will be appreciated. Many thanks in advance
Post #2
Welcome to the forum.

Can you get online with the infected one?

If so……..

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.
For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.
When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC
Post #3
MrC,
Many thanks for your help with this.

Unfortunately when i logged on earlier I didnt notice your post and rcognising that others had posted their HiJack report i thought i need to do this also.

Attached is the report below - do you wish me to still down load your Roguekiller. I'll await your reply before proceeding.

many thanks



HiJackthis report

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 22:05:14, on 28/01/2013
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16457)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSLoader.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Users\David\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\WindowsMobile\wmdSync.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Real\RealPlayer\Update\realsched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Panasonic\VideoCamSuite\VideoCamSuiteAutoStart.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\System32\mobsync.exe
C:\Acer\Empowering Technology\ENET\ENMTRAY.EXE
C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Program Files\PC Connectivity Solution\Transports\NclIrSrv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Users\David\Downloads\HiJackThis (1).exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.rd.yahoo.com/customize/ycomp/def…://uk.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.orange.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ycomp/def…://uk.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer Provided by Wanadoo
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\20.2.1.22\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\20.2.1.22\IPS\IPSBHO.DLL
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\system32\ActiveToolBand.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O3 - Toolbar: Orange Toolbar - {E97B5F2E-CA8E-4D34-BDA3-44EEC4ED2B12} - C:\Program Files\Orange Toolbar UK\ToolbarContainer211.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\20.2.1.22\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe
O4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TkBellExe] "c:\program files\real\realplayer\Update\realsched.exe" -osboot
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [Norton Download Manager{NIS202019-SHPD-FSD31014}] C:\Users\Public\Downloads\Norton\{NIS202019-SHPD-FSD31014}\NISDownloader.exe /m
O4 - Global Startup: Auto run of VideoCam Suite 1.0.lnk = ?
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.co.uk/SnapfishUKActivia.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\Windows\System32\bgsvcgen.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\20.2.1.22\ccSvcHst.exe
O23 - Service: O2Micro Flash Memory Card Service (o2flash) - O2Micro International - C:\Program Files\O2Micro Oz128 Driver\o2flash.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

–
End of file - 9846 bytes
Post #5 last edited
I downloaded Roguekiller and followed 'run as administrator. Shortly after clicking Scan it stopped, with error message "Rogue Killer has stopped working; A problem casued the program to stop working correclty. Windows will close ….notify you if a solution is available. I note that if i try and re-open Rogue killer it claims its still running, yet the window box has been closed down. I note a folder icon on the desk top and debug.txt file is now in there. Is this the data log you need?
Post #6
Do this instead……….

Please download OTL from one of the links below:
http://oldtimer.geekstogo.com/OTL.exe
http://www.itxassociates.com/OT-Tools/OTL.exe
http://oldtimer.geekstogo.com/OTL.com (<—renamed version)

Save it to your desktop.
Double click on the icon on your desktop.
Click the Scan All Users checkbox.
Push the Quick Scan button.

The scan will take about 10 minutes…depends on your hard drive size.

Two reports will open, copy and paste them in a reply here: (or attach them as .txt files)
OTL.txt <– Will be opened
Extra.txt <– Will be minimized

MrC
Post #10
Just scan this one:
C:\Users\David\14467485.exe

These are malware: If you can right click on them and delete them..please do.
C:\ProgramData\58476441.pad
C:\ProgramData\58476441.js

MrC
Post #13
MrC, Before downloading Malwarebytes, Norton detected the exe file and quarantined it - file no longer in the c: folder. Installed Malwarebytes, quick scan report log provided below. Malwarebytes Anti-Malware 1.70.0.1100 www.malwarebytes.org Database version: v2013.01.29.10 Windows Vista Service Pack 2 x86 NTFS Internet Explorer 9.0.8112.16421 David :: DAVID-PC [administrator] 29/01/2013 21:12:17 mbam-log-2013-01-29 (21-12-17).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 202617 Time elapsed: 8 minute(s), 10 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end)
Post #15
MrC, thank you once again, I'm very grateful for all your help. I guess i'd welcome your confirmation that everything is now sorted. Should I delete (rightclick/delete) the downloaded programmes - Hijackthis, rogue killer, OTL ? Just to let you know, Norton Quarantined roguekiller (suspicious.cloud.7.ep) - not sure if this is relevant, although the exe file is still in C: download folder one final quesiton - I've another pc only using Norton Internet Security - is it worth installing Malwarebytes as well? Your help has been very much appreciated and i will update my paypal to show my appreciation. Thanks in advance of any further comments.

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