Desperately Need Help [Solved]

It has been over 4 years since I needed your help, but boy do I need it now. Whatever has been wrong with my computer has been bearable until recently. Whenever I am online, every page I visit…EVERY PAGE, I get a pop up that says "Error: Error calling method on NPObject" If I click on cancel or "X" it will either go back to this message or a new one will pop up "Prevent Page from creating additional dialog". This one only comes up when I use Firefox…IE9 never gives me this option. If I click on this I can read the page I am on…as soon as I go to another page it starts all over. I still consider myself a novice so I do need some hand holding, although I take direction well. Can someone PLEASE get back to me and "talk me down". Thanks in advance, Lytnup

**In any case where you happen to be busy or unable to give us a reply, we would be grateful if you keep us informed in advance and we will be more than happy to wait. Failure to do so we will have your thread closed in THREE(3) days.

Hello there, Lytnup



I'm Conspire, I'll be glad to help you with your computer problems.

Please observe these rules while we work:

• Read the entire procedure
• It is important to perform ALL actions in sequence.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Stick with me till you're given the all clear.
• Remember, absence of symptoms does not mean the infection is all gone.
• Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process.

IMPORTANT NOTE : Please do not delete anything unless instructed to. Remember to backup all your important data(if possible) before moving on.

Conspire, Thanks so much for your offer to help. I will be responding to your requests in the evenings (I am located in New Jersey USA) Eastern Standard Time Hopefully this will work for both of us. Looking forward to working with you. Regards, Lytnup.

Sure.

Ok, first and foremost, do remove one of your AV as they cannot exist together. Pick either AVG or MSE and uninstall the one that you don't need. Could you tell me what are the steps you have taken in light of this issue?

Conspire, I cleaned up as much as I could. I prefer AVG and could not find a file or folder for MSE to remove. Regarding what I do to put up with this issue. The following will hopefully help. On startup, my screen cannot get past a disk error in the boot process. I need to hit F1 to continue boot process. Everything is fine until I am on the internet. If i am using IE, I get an immediate Error Message as explained in my first post. I cannot work around this and have to force a closure. In Chrome, when I get the error message (which is right away), I click on close and the first box goes away and a second will appear. This only happens if no other parts of the page are trying to load. As soon as the page finishes loading I get the second error message. This one contains a check box that says "Prevent the page from creating additional dialogs" When the check box is checked and "OK" is clicked, the box goes away and everything is fine until I go to another page…then it starts all over. Waiting to hear what to do next. Lytnup

I'm sorry, a bit tired today lol.. There was a bit of mistake in my wording. What I meant to ask is have you taken any steps in trying to solve this issue?

No problem. Just basic stuff… Ran CCleaner Ran a full Scan with AVG Nothing else. Lytnup

Alright, thanks.

Please read through these instructions to familiarize yourself with what to expect when this tool runs

Refer to the ComboFix User's Guide


Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT- Save ComboFix.exe to your Desktop

====================================================


Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : How to Disable your Security Programs


====================================================


Double click on combofix.exe & follow the prompts.


When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply for further review.

Conspire, Here is the ComboFix file. 📎combofix.txt

Hello,

Please follow all previous instructions regarding security programs.

Open a new Notepad session

• Click the Start button, click run
• in the run box type notepad
• click ok
• In the notepad, Click "Format" and be certain that Word Wrap is not checked.
  
• Copy and paste all the text in the code box below into the Notepad. Do Not copy the word CODE

SecCenter::
{108DAC43-C256-20B7-BB05-914135DA5160}
{ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}

Registry::
[-HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{1905544C-ECBD-0164-E5D9-825535CFF822}]
[-HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}]
[-HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{AB6BD08C-DB6B-4F02-8A22-4BD343E990FF}]

Folder::
c:\users\Chuck\AppData\Local\ArcadeCandy
c:\program files (x86)\Yontoo Layers Runtime
c:\programdata\continuetosave
c:\program files (x86)\ContinueToSave

In the notepad

• Click File, Save as…, and set the Save in to your Desktop
• In the filename box, type (including quotation marks) as the filename: "CFScript.txt"
• Click save

Using your mouse left button, drag the new file CFscript.txt and drop it on the ComboFix.exe icon as shown below.

This will start ComboFix again.Close all browser/windows first.

When finished, it shall produce a log for you. Please post that log, C:\ComboFix.txt, in your next reply.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

[external image: Posted Image]

Conspire, Here's the ComboFix log. 📎ComboFix.txt

Remove Firefox and reinstall it back. But do it this way, uninstall -> reboot -> install -> reboot.

Download fresh setup for Firefox : Download

Please uninstall the following Programs using the Add/Remove Programs utility if they exist.
Firefox

Detailed steps below :-
On the Windows Vista/7 taskbar:
Click Start > Control Panel.
In the Control Panel window, double-click Programs and Features.