Computer Crashing - Blue Screen Help

I have posted on the malware-virus board and computer appears to be virus free. See Link . http://forums.whatthetech.com/index.php?showtopic=124941


Every now and then I will lose my monitors after being away from my computer for awhile. They will go black and in order to get them back I have to disconnect power and reboot. Then as I am using my computer I will get a blue screen crash dump with this message.

It may take a couple of times booting for windows to restart.

Blue Screen
A problem has been detected and windows has been shut down to prevent damage to your computer
Check to be sure you have adequate disk space. If a drive is indentified in the stop message disable the drive on check with the manufacturer for driver product. Try changing video adapter
Check with your hardware vendor for any bios updates disable bios or shadowing. If you need to use safe mode to remove or disable computer, restart your computer press F8 to slelect advanced startup options
***STOP: 0x0000001E (0x0000000000000000), (0x0000000000000000), (0x0000000000000000), (0x0000000000000000)

Help Please if there is something I can do??

0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
The Windows kernel detected an illegal or unknown processor instruction. A Stop 0x1E condition can be caused by invalid memory and access violations similar to those that generate Stop 0xA errors. This default Windows error handler typically intercepts these problems if error-handling routines are not present in the code itself.

First step is to check the memory.

A If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed…
…run memtest…


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file… icon:

[external image: Posted Image]

8. Locate memtest86+-4.20.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

[external image: Posted Image]

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS
Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


[external image: Posted Image]

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

[external image: Posted Image]

The following image is the test results area:

[external image: Posted Image]

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

I'm confused I click on mtest link and I get a Nero burner installation?

Try getting the below zip file. Unzip it and then follow the instructions from above on how to make the bootable disk. [attachment removed: memtest86__4.20.iso.zip]

I unzip this and I get a file mt420 image file. Is that the correct file?

I have it running finally

Yep the right file. You burn it according to the directions and then reboot your system so that it boots to the cd and then run the program.

I ran mem test and no errors.

OK so the memory is not the issue so lets check the disk integrity now,

Tutorial for running chkdsk in Vista\Win 7 located HERE.

OK, I ran CHDSK. It ran and when it was finished automatically ran windows. It was up for a short while then crashed with blue screen

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

OK here it is ================================================== Dump File : 121912-18813-01.dmp Crash Time : 12/19/2012 2:42:43 AM Bug Check String : KMODE_EXCEPTION_NOT_HANDLED Bug Check Code : 0x0000001e Parameter 1 : 00000000`00000000 Parameter 2 : 00000000`00000000 Parameter 3 : 00000000`00000000 Parameter 4 : 00000000`00000000 Caused By Driver : tcpip.sys Caused By Address : tcpip.sys+570e0 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+7ef90 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\121912-18813-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 307,440 ================================================== ================================================== Dump File : 121712-16380-01.dmp Crash Time : 12/17/2012 3:52:23 AM Bug Check String : SYSTEM_SERVICE_EXCEPTION Bug Check Code : 0x0000003b Parameter 1 : 00000000`c0000005 Parameter 2 : fffff960`00114b9e Parameter 3 : fffff880`02ff3080 Parameter 4 : 00000000`00000000 Caused By Driver : win32k.sys Caused By Address : win32k.sys+c4b9e File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+7efc0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\121712-16380-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 304,560 ================================================== ================================================== Dump File : 121312-23540-01.dmp Crash Time : 12/13/2012 10:05:54 PM Bug Check String : SYSTEM_SERVICE_EXCEPTION Bug Check Code : 0x0000003b Parameter 1 : 00000000`c0000094 Parameter 2 : fffff800`03391035 Parameter 3 : fffff880`08707720 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+7efc0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333) Processor : x64 Crash Address : ntoskrnl.exe+7efc0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\121312-23540-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 291,512 ================================================== ================================================== Dump File : 121312-17581-01.dmp Crash Time : 12/13/2012 2:27:21 AM Bug Check String : IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x0000000a Parameter 1 : fffff880`fffff878 Parameter 2 : 00000000`00000002 Parameter 3 : 00000000`00000000 Parameter 4 : fffff800`0308f0db Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+7efc0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333) Processor : x64 Crash Address : ntoskrnl.exe+7efc0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\121312-17581-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 307,456 ================================================== ================================================== Dump File : 121212-18267-01.dmp Crash Time : 12/12/2012 1:00:58 AM Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x000000d1 Parameter 1 : 00000000`0598fabc Parameter 2 : 00000000`00000002 Parameter 3 : 00000000`00000008 Parameter 4 : 00000000`0598fabc Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+7efc0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333) Processor : x64 Crash Address : ntoskrnl.exe+7efc0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\121212-18267-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 307,472 ================================================== ================================================== Dump File : 120512-13852-01.dmp Crash Time : 12/5/2012 9:55:38 PM Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION Bug Check Code : 0x000000c4 Parameter 1 : 00000000`00000091 Parameter 2 : 00000000`00000000 Parameter 3 : fffffa80`070d7630 Parameter 4 : 00000000`00000000 Caused By Driver : klif.sys Caused By Address : klif.sys+160e6 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+7efc0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\120512-13852-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 301,248 ================================================== ================================================== Dump File : 112712-14164-01.dmp Crash Time : 11/27/2012 5:32:49 AM Bug Check String : SYSTEM_SERVICE_EXCEPTION Bug Check Code : 0x0000003b Parameter 1 : 00000000`c0000005 Parameter 2 : fffff800`033bdfb2 Parameter 3 : fffff880`091a21d0 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+7efc0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333) Processor : x64 Crash Address : ntoskrnl.exe+7efc0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\112712-14164-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 307,464 ================================================== ================================================== Dump File : 112712-15631-01.dmp Crash Time : 11/27/2012 3:38:29 AM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : ffffffff`fffffffe Parameter 2 : 00000000`00000000 Parameter 3 : fffff800`030a694b Parameter 4 : 00000000`00000000 Caused By Driver : dxgmms1.sys Caused By Address : dxgmms1.sys+7f76 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+7efc0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\112712-15631-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 307,440 ================================================== ================================================== Dump File : 112712-15943-01.dmp Crash Time : 11/27/2012 3:11:19 AM Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x000000d1 Parameter 1 : 00000000`0044cd90 Parameter 2 : 00000000`00000002 Parameter 3 : 00000000`00000008 Parameter 4 : 00000000`0044cd90 Caused By Driver : hal.dll Caused By Address : hal.dll+7b7f File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+7efc0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\112712-15943-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 307,472 ================================================== ================================================== Dump File : 112712-16598-01.dmp Crash Time : 11/27/2012 12:44:00 AM Bug Check String : KMODE_EXCEPTION_NOT_HANDLED Bug Check Code : 0x0000001e Parameter 1 : 00000000`00000000 Parameter 2 : 00000000`00000000 Parameter 3 : 00000000`00000000 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+7ef90 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333) Processor : x64 Crash Address : ntoskrnl.exe+7ef90 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\112712-16598-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 299,040 ================================================== ================================================== Dump File : 112712-17768-01.dmp Crash Time : 11/27/2012 12:33:39 AM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffffca8`05490200 Parameter 2 : 00000000`00000001 Parameter 3 : fffff800`030d27b5 Parameter 4 : 00000000`00000007 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+7efc0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333) Processor : x64 Crash Address : ntoskrnl.exe+7efc0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\112712-17768-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 311,608 ==================================================

Hmm your BSOD's are all over the place but I did notice that one was caused by klif.sys which is part of Kaspersky, PC Tools, Zone Alarm or Paretologic av's programs. Do you have any of these installed?

Yes I have Kapersky and I don't like it.

Uninstall it and install MSE Microsoft Security Essentials.


A lot less stressful on system resources which can cause slowness and even BSOD's.