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Spyware / Malware / Virus Removal

Infected with a Trojan [Closed]

10 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Hello Matts1019 and welcome to the WTT forum.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:
  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!
IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

I am looking at your logs now and will reply with instructions shortly.

Satchfan
Hello again

Run aswMBR
  • download aswMBR.exe to your desktop.
  • double click aswMBR.exe to run it
  • if asked, accept the AVAST virus definition download
  • click the "Scan" button to start scan
  • on completion of the scan click Save log, save it to your desktop and post in your next reply
===================================================

Run RogueKiller

Download RogueKiller to your desktop.
  • close all running programs
  • for Windows Vista/Seven, right click -> run as administrator, for XP simply double-click on RogueKiller.exe
  • when the prescan is finished, click on Scan
  • click on Report and copy/paste the content in your next post
  • NOTE: DO NOT attempt to remove anything that the scan detects.
If the program is blocked, continue to try it several times. If it still doesn’t work, (it could happen), rename it to winlogon.exe.
Please post the contents of the RKreport.txt in your next reply.

Please include the following in your next post :

aswMBR log
RKreport.txt


Thanks

Satchfan
Here it is. Sorry it took so long

RogueKiller V8.2.0 [10/22/2012] by Tigzy
mail: tigzyRKgmailcom
Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website: http://tigzy.geekstogo.com/roguekiller.php
Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Matt [Admin rights]
Mode : Scan – Date : 10/27/2012 15:52:31

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 2 ¤¤¤
[HJ DESK] HKLM\[…]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[…]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
–> C:\Windows\system32\drivers\etc\hosts



¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: SAMSUNG HM321HI SATA Disk Device +++++
— User —
[MBR] a592a290244c08bb23751d11c3bcc33d
[BSP] 06dddc12108242472105b2f203595693 : Windows 7 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 199 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 409600 | Size: 285912 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 585957376 | Size: 15069 Mo
3 - [XXXXXX] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 616818688 | Size: 4063 Mo
User = LL1 … OK!
User = LL2 … OK!

+++++ PhysicalDrive1: SDHC Card +++++
— User —
[MBR] 83b42057fb3fd1d945874c9bf1406a5b
[BSP] df4f83c1f72e36823a12b0dfc7617313 : MBR Code unknown
Partition table:
0 - [XXXXXX] FAT32 (0x0b) [VISIBLE] Offset (sectors): 8192 | Size: 3777 Mo
User = LL1 … OK!
Error reading LL2 MBR!

Finished : << RKreport[1].txt >>
Thanks for the logs.

We'll have to run more to see what is causing this message from Avira because there was nothing bad in those logs.

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.
  • run AdwCleaner and select Delete
  • when it has finished it will ask to reboot - allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply
===================================================

Download and run OTL
  • download OTL to your desktop.
  • double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • click Scan all users.
  • under Custom Scan paste this in


    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    services.exe
    /md5stop
    %systemroot%\*. /rp /s
    DRIVES
    CREATERESTOREPOINT

  • click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won’t take long.
  • when the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
  • you may need two posts to fit them both in.
Logs to include with next post:

OTL.txt
Extras.txt
AdwCleaner log


Thanks

Satchfan
Its kind of wierd, I couldn't find the process random.exe. Anyway… # AdwCleaner v2.005 - Logfile created 10/28/2012 at 00:50:07 # Updated 14/10/2012 by Xplode # Operating system : Windows 7 Home Premium Service Pack 1 (64 bits) # User : Matt - MATTSLAPTOP # Boot Mode : Normal # Running from : C:\Users\Matt\Downloads\adwcleaner.exe # Option [Delete] ***** [Services] ***** ***** [Files / Folders] ***** File Deleted : C:\user.js Folder Deleted : C:\Program Files (x86)\Conduit Folder Deleted : C:\Program Files (x86)\uTorrentBar Folder Deleted : C:\ProgramData\Babylon Folder Deleted : C:\Users\Matt\AppData\Local\Babylon Folder Deleted : C:\Users\Matt\AppData\Local\Conduit Folder Deleted : C:\Users\Matt\AppData\Local\Ilivid Player Folder Deleted : C:\Users\Matt\AppData\LocalLow\Conduit Folder Deleted : C:\Users\Matt\AppData\LocalLow\uTorrentBar Folder Deleted : C:\Users\Matt\AppData\Roaming\Babylon ***** [Registry] ***** Key Deleted : HKCU\Software\AppDataLow\Software\Conduit Key Deleted : HKCU\Software\AppDataLow\Software\uTorrentBar Key Deleted : HKCU\Software\AppDataLow\Toolbar Key Deleted : HKCU\Software\Conduit Key Deleted : HKCU\Software\ilivid Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9} Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827} Key Deleted : HKLM\Software\Babylon Key Deleted : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947} Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB} Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2786678 Key Deleted : HKLM\Software\Conduit Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{A97B89CD-B65C-49DD-AF46-2B772C627456} Key Deleted : HKLM\Software\uTorrentBar Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{A97B89CD-B65C-49DD-AF46-2B772C627456} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{274F6EB0-2B0E-49AE-96B9-ECD034CECB98} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{4B826204-90A2-442E-A0F8-1BC04BCC567E} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\uTorrentBar Toolbar Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827} Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}] Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}] Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}] ***** [Internet Browsers] ***** -\\ Internet Explorer v9.0.8112.16421 [OK] Registry is clean. -\\ Mozilla Firefox v15.0.1 (en-US) Profile name : default File : C:\Users\Matt\AppData\Roaming\Mozilla\Firefox\Profiles\bjurt7uh.default\prefs.js [OK] File is clean. -\\ Google Chrome v22.0.1229.94 File : C:\Users\Matt\AppData\Local\Google\Chrome\User Data\Default\Preferences [OK] File is clean. ************************* AdwCleaner[S1].txt - [4171 octets] - [28/10/2012 00:50:07] ########## EOF - C:\AdwCleaner[S1].txt - [4231 octets] ##########
My dad. He's quite adept at these sorts of things. Also, I read it on a thread by someone who had a similar problem. Isn't it true that it must fixed by manually removing the virus? Also, another strange thing, Avira ran another scan and so far there are 11 warnings but no virus detected.
I did ask for you not to follow any other instructions while we are fixing this.

Many sites suggest fixes and you'll also find that the general advice is to look for a "randomly-named" file, (not a file named random.exe).

This is very outdated advice as malware has come a long way since then.

The vast majority of infections now mask themselves as genuine Windows files which is why it is dangerous to follow the advice of anyone who is not trained in their detection and removal.

Isn't it true that it must fixed by manually removing the virus?

No. The alert by Avira is given for more than one type of infection and they need to be individually identified and dealt with acccording to the type it is

I think that we are probably nearly clear but until I have checked you latest logs, please do not attempt any more self-help.

Satchfan
That's good news. Although, I didn't follow any other instructions. As you can see I didn't even understand them. Just thought I'd bring it up… Carry on Chief.

I didn't follow any other instructions. As you can see I didn't even understand them.

:)

Well that looks pretty good apart from a few entries which we’ll fix.

Run OTL
  • double click on the icon to run it.
  • copy/paste ALL the following text written inside the code box into the Custom Scans/Fixes box located at the bottom of OTL

    :Services
    
    :OTL
    IE:[b]64bit:[/b] - HKLM\..\SearchScopes\{5687FEC6-A477-45EE-932D-C1D663450DEA}: "URL" = http://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
    IE - HKLM\..\SearchScopes\{5687FEC6-A477-45EE-932D-C1D663450DEA}: "URL" = http://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
    IE - HKCU\..\SearchScopes\{5687FEC6-A477-45EE-932D-C1D663450DEA}: "URL" = http://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
    [2012/01/21 14:18:41 | 000,000,000 | —D | M] (uTorrentBar Community Toolbar) – C:\Users\Matt\AppData\Roaming\Mozilla\Firefox\extensions\{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}
    
    :Commands
    [purity]
    [emptytemp]
    [Reboot]

  • click the Run Fix button at the top
  • let the program run unhindered, reboot when it is done
  • please post the OTL fix log
==============================================

Download Malwarebytes-Anti-Malware

Click here.
  • double-click mbam-setup.exe and follow the prompts to install the program.
  • at the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware. and Launch Malwarebytes' Anti-Malware, then click Finish..
  • if an update is found, it will download and install the latest version.
  • once the program has loaded, select Perform quick scan, then click Scan.
  • when the scan is complete, click OK, then Show Results to view the results.
  • be sure that everything is checked, and click Remove Selected.
  • when removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • the log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • copy and paste the contents of that report in your next reply and exit MBAM.
NOTE: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Logs to include in the next post:

OTL fix log
Mbam.txt


Can you tell me if there are any outstanding problems.

Satchfan

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