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Slow, glitchy computer [Solved]

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Hi there,

So about 5 days ago, I suddenly got the Blue Screen of Death. It said that if I had recently installed new hardware I should shut my computer down and remove it immediately, but I hadn't installed anything. I shut the computer down and restarted it in safe mode and ran a whole bunch of scans, all of which came up empty. Now though, my laptop was starting up and shutting down really slowly. When I got to my desktop, I went in and installed any new system updates that were pending and deleted all of the internet history, cookies, and cache. Basically now I'm at a point where my computer will run decently for about 4 or 5 minutes before it freezes for 10 minutes, or refuses to load all together. It will even occasionally tell me that I've hit the Number Lock or Caps Lock keys when I haven't. Any help would be greatly appreciated!

Here are my computer details:

– Acer Aspire 5560-7439
– MS Windows 7
– AMD Quad-Core Processor A6-3420M
– AMD Radeon HD6520G w/ 512MB Graphics System
– 8GB DDR3 memory installed
– 500GB HDD



LOGFILE:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:57:03 AM, on 9/29/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16450)
Boot mode: Normal

Running processes:
C:\Users\Kate\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
C:\Users\Kate\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe
C:\Program Files (x86)\Acer\clear.fi\MVP\clear.fiAgent.exe
C:\Program Files (x86)\Acer\clear.fi\MVP\.\Kernel\DMR\DMREngine.exe
C:\Users\Kate\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Kate\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Kate\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Kate\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Kate\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://acer.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://acer.msn.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AMD SteadyVideo BHO - {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - C:\Program Files (x86)\amd\SteadyVideo\SteadyVideo.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~4\Office14\GROOVEEX.DLL
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~4\Office14\URLREDIR.DLL
O4 - HKLM\..\Run: [Adobe ARM] "c:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [BackupManagerTray] "C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe" -h -k
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
O4 - HKLM\..\Run: [ArcadeMovieService] "C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe"
O4 - HKLM\..\Run: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKCU\..\Run: [Google Update] "C:\Users\Kate\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Spotify] "C:\Users\Kate\AppData\Roaming\Spotify\Spotify.exe" /uri spotify:autostart
O4 - HKCU\..\Run: [Spotify Web Helper] "C:\Users\Kate\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe"
O4 - HKUS\S-1-5-18\..\RunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid} (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid} (User 'Default user')
O4 - Startup: Dropbox.lnk = Kate\AppData\Roaming\Dropbox\bin\Dropbox.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~4\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~4\Office14\ONBttnIE.dll/105
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O18 - Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\amd\SteadyVideo\VideoMIMEFilter.dll
O18 - Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\amd\SteadyVideo\VideoMIMEFilter.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - c:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Dritek WMI Service (DsiWMIService) - Dritek System Inc. - C:\Program Files (x86)\Launch Manager\dsiwmis.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: EgisTec Ticket Service - Egis Technology Inc. - C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe
O23 - Service: ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: GREGService - Acer Incorporated - C:\Program Files (x86)\Acer\Registration\GREGsvc.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Live Updater Service - Acer Incorporated - C:\Program Files\Acer\Acer Updater\UpdaterService.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NTI IScheduleSvc - NTI Corporation - C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

–
End of file - 10748 bytes
Hi and Welcome!! :) My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

IMPORTANT NOTE : Please do not delete anything unless instructed to.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.
Doing so could make your system inoperable and could require a full reinstall of your OS losing all your programs and data.


Vista and Windows 7 users:
These tools MUST be run from the executable (.exe) every time you run them
with Admin Rights (Right click, choose "Run as Administrator")


Stay with this topic until I give you the all clean post.
———

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any script blocking protection
  • Right-click and Run as Administrator dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
—————————————————
Please include the contents of the following in your next reply:

DDS.txt

Attach.txt
———-

Please download aswMBR to your desktop.

  • Double click the aswMBR icon to run it.
  • Click the Scan button to start scan.
  • If you are asked to update the Avast Virus database please allow it to do so.
  • When it finishes, press the save log button, save the logfile to your desktop and attach its contents in your next reply.

[external image: Posted Image]
Click the image to enlarge it
———-
Hi Jeff, Thank you so so much for helping me out! I'm way out of my depth here and really appreciate your guidance. I ran the programs and saved the log files as you asked, and have copy/pasted them here. Thanks again! –Kate DDS.txt . DDS (Ver_2011-08-26.01) - NTFSAMD64 Internet Explorer: 9.0.8112.16421 Run by [removed] at 16:09:25 on 2012-09-30 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.7654.5939 [GMT -4:00] . AV: Microsoft Security Essentials *Enabled/Updated* {B140BF4E-23BB-4198-90AB-A51A4C60A69C} SP: Microsoft Security Essentials *Enabled/Updated* {0A215EAA-0581-4E16-AA1B-9E6837E7EC21} SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . ============== Running Processes =============== . C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k RPCSS c:\Program Files\Microsoft Security Client\MsMpEng.exe C:\Windows\system32\atiesrxx.exe C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\system32\WLANExt.exe C:\Windows\system32\conhost.exe C:\Windows\system32\atieclxx.exe C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork c:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe C:\Program Files (x86)\Launch Manager\dsiwmis.exe C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe C:\Program Files (x86)\Launch Manager\LMutilps32.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Program Files (x86)\Acer\Registration\GREGsvc.exe C:\Program Files\Acer\Acer Updater\UpdaterService.exe C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe C:\Windows\system32\taskhost.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe C:\Users\Kate\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe C:\Users\Kate\AppData\Roaming\Dropbox\bin\Dropbox.exe C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe C:\Windows\system32\wbem\unsecapp.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe C:\Windows\system32\taskeng.exe C:\Program Files (x86)\Acer\clear.fi\MVP\clear.fiAgent.exe C:\Program Files (x86)\Launch Manager\LManager.exe C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe c:\Program Files\Microsoft Security Client\NisSrv.exe C:\Windows\system32\SearchIndexer.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE C:\Program Files (x86)\Launch Manager\MMDx64Fx.exe C:\Program Files (x86)\Acer\clear.fi\MVP\.\Kernel\DMR\DMREngine.exe C:\Program Files (x86)\Launch Manager\LMworker.exe C:\Windows\System32\svchost.exe -k LocalServicePeerNet C:\Windows\system32\DllHost.exe C:\Program Files\EgisTec IPS\PMMUpdate.exe C:\Program Files\EgisTec IPS\EgisUpdate.exe C:\Users\Kate\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Kate\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Kate\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Kate\AppData\Local\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Windows Media Player\wmplayer.exe C:\Program Files\Microsoft Games\solitaire\solitaire.exe C:\Users\Kate\AppData\Local\Google\Chrome\Application\chrome.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Windows\SysWOW64\cmd.exe C:\Windows\system32\conhost.exe C:\Windows\SysWOW64\cscript.exe C:\Windows\system32\wbem\wmiprvse.exe . ============== Pseudo HJT Report =============== . uStart Page = hxxp://acer.msn.com uDefault_Page_URL = hxxp://acer.msn.com mDefault_Page_URL = hxxp://acer.msn.com mStart Page = hxxp://acer.msn.com mWinlogon: Userinit=userinit.exe BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO: SteadyVideoBHO Class: {6c680bae-655c-4e3d-8fc4-e6a520c3d928} - C:\Program Files (x86)\amd\SteadyVideo\SteadyVideo.dll BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\PROGRA~2\MICROS~4\Office14\GROOVEEX.DLL BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~4\Office14\URLREDIR.DLL uRun: [Google Update] "C:\Users\Kate\AppData\Local\Google\Update\GoogleUpdate.exe" /c uRun: [Spotify] "C:\Users\Kate\AppData\Roaming\Spotify\Spotify.exe" /uri spotify:autostart uRun: [Spotify Web Helper] "C:\Users\Kate\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe" mRun: [Adobe ARM] "c:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" mRun: [BackupManagerTray] "C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe" -h -k mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe mRun: [ArcadeMovieService] "C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe" mRun: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe" mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices dRunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid} StartupFolder: C:\Users\Kate\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Kate\AppData\Roaming\Dropbox\bin\Dropbox.exe mPolicies-explorer: NoActiveDesktop = 1 (0x1) mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1) mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5) mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office14\EXCEL.EXE/3000 IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~4\Office14\ONBttnIE.dll/105 IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll TCP: DhcpNameServer = 192.168.1.1 TCP: Interfaces\{27F4C414-DE0A-4507-9244-FFAC8A2F4ED4} : DhcpNameServer = [removed] TCP: Interfaces\{2A03CC53-B7CF-4B93-A731-40DB6ABBDC3E} : DhcpNameServer = 192.168.1.1 Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\PROGRA~2\MICROS~4\Office14\GROOVEEX.DLL BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO-X64: AcroIEHelperStub - No File BHO-X64: SteadyVideoBHO Class: {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - C:\Program Files (x86)\amd\SteadyVideo\SteadyVideo.dll BHO-X64: AMD SteadyVideo BHO - No File BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~4\Office14\GROOVEEX.DLL BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~4\Office14\URLREDIR.DLL BHO-X64: URLRedirectionBHO - No File mRun-x64: [Adobe ARM] "c:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" mRun-x64: [BackupManagerTray] "C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe" -h -k mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun mRun-x64: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe mRun-x64: [ArcadeMovieService] "C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe" mRun-x64: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe" mRun-x64: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices IE-X64: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\PROGRA~2\MICROS~4\Office14\GROOVEEX.DLL . ============= SERVICES / DRIVERS =============== . R0 amd_sata;amd_sata;C:\Windows\system32\DRIVERS\amd_sata.sys –> C:\Windows\system32\DRIVERS\amd_sata.sys [?] R0 amd_xata;amd_xata;C:\Windows\system32\DRIVERS\amd_xata.sys –> C:\Windows\system32\DRIVERS\amd_xata.sys [?] R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\system32\DRIVERS\MpFilter.sys –> C:\Windows\system32\DRIVERS\MpFilter.sys [?] R1 mwlPSDFilter;mwlPSDFilter;C:\Windows\system32\DRIVERS\mwlPSDFilter.sys –> C:\Windows\system32\DRIVERS\mwlPSDFilter.sys [?] R1 mwlPSDNServ;mwlPSDNServ;C:\Windows\system32\DRIVERS\mwlPSDNServ.sys –> C:\Windows\system32\DRIVERS\mwlPSDNServ.sys [?] R1 mwlPSDVDisk;mwlPSDVDisk;C:\Windows\system32\DRIVERS\mwlPSDVDisk.sys –> C:\Windows\system32\DRIVERS\mwlPSDVDisk.sys [?] R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys –> C:\Windows\system32\DRIVERS\vwififlt.sys [?] R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2011-6-6 64952] R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe –> C:\Windows\system32\atiesrxx.exe [?] R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624] R2 DsiWMIService;Dritek WMI Service;C:\Program Files (x86)\Launch Manager\dsiwmis.exe [2012-2-1 352336] R2 ePowerSvc;ePower Service;C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe [2012-2-1 872552] R2 GREGService;GREGService;C:\Program Files (x86)\Acer\Registration\GREGsvc.exe [2011-5-29 36456] R2 Live Updater Service;Live Updater Service;C:\Program Files\Acer\Acer Updater\UpdaterService.exe [2011-11-2 244624] R2 NisDrv;Microsoft Network Inspection System;C:\Windows\system32\DRIVERS\NisDrvWFP.sys –> C:\Windows\system32\DRIVERS\NisDrvWFP.sys [?] R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe [2011-4-23 256832] R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776] R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atikmdag.sys –> C:\Windows\system32\DRIVERS\atikmdag.sys [?] R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys –> C:\Windows\system32\DRIVERS\atikmpag.sys [?] R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\system32\drivers\AtihdW76.sys –> C:\Windows\system32\drivers\AtihdW76.sys [?] R3 b57xdbd;Broadcom xD Picture Bus Driver Service;C:\Windows\system32\DRIVERS\b57xdbd.sys –> C:\Windows\system32\DRIVERS\b57xdbd.sys [?] R3 b57xdmp;Broadcom xD Picture vstorp client drv;C:\Windows\system32\DRIVERS\b57xdmp.sys –> C:\Windows\system32\DRIVERS\b57xdmp.sys [?] R3 bScsiMSa;bScsiMSa;C:\Windows\system32\DRIVERS\bScsiMSa.sys –> C:\Windows\system32\DRIVERS\bScsiMSa.sys [?] R3 bScsiSDa;bScsiSDa;C:\Windows\system32\DRIVERS\bScsiSDa.sys –> C:\Windows\system32\DRIVERS\bScsiSDa.sys [?] R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;C:\Windows\system32\DRIVERS\k57nd60a.sys –> C:\Windows\system32\DRIVERS\k57nd60a.sys [?] R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2012-9-12 368896] R3 Sftfs;Sftfs;C:\Windows\system32\DRIVERS\Sftfslh.sys –> C:\Windows\system32\DRIVERS\Sftfslh.sys [?] R3 Sftplay;Sftplay;C:\Windows\system32\DRIVERS\Sftplaylh.sys –> C:\Windows\system32\DRIVERS\Sftplaylh.sys [?] R3 Sftredir;Sftredir;C:\Windows\system32\DRIVERS\Sftredirlh.sys –> C:\Windows\system32\DRIVERS\Sftredirlh.sys [?] R3 Sftvol;Sftvol;C:\Windows\system32\DRIVERS\Sftvollh.sys –> C:\Windows\system32\DRIVERS\Sftvollh.sys [?] R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496] R3 usbfilter;AMD USB Filter Driver;C:\Windows\system32\DRIVERS\usbfilter.sys –> C:\Windows\system32\DRIVERS\usbfilter.sys [?] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576] S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944] S3 EgisTec Ticket Service;EgisTec Ticket Service;C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe [2011-6-21 173424] S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072] S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;C:\Program Files (x86)\Microsoft Office\Office14\GROOVE.EXE [2011-6-12 31125880] S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184] S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys –> C:\Windows\system32\drivers\tsusbflt.sys [?] S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\system32\drivers\TsUsbGD.sys –> C:\Windows\system32\drivers\TsUsbGD.sys [?] S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe –> C:\Windows\system32\Wat\WatAdminSvc.exe [?] S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184] . =============== Created Last 30 ================ . 2012-09-30 17:54:38 9308616 —-a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{FF7169B1-A929-4AD4-8737-84E4F387B58C}\mpengine.dll 2012-09-29 08:03:41 9308616 ——w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll 2012-09-28 00:54:52 927800 ——w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll 2012-09-28 00:54:51 972192 ——w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{783075EB-0068-4211-8C7C-E7547B1DFA81}\gapaengine.dll 2012-09-26 23:04:45 514560 —-a-w- C:\Windows\SysWow64\qdvd.dll 2012-09-26 23:04:45 366592 —-a-w- C:\Windows\System32\qdvd.dll 2012-09-26 02:43:12 245760 —-a-w- C:\Windows\System32\OxpsConverter.exe 2012-09-13 14:46:12 ——– d—–w- C:\Program Files (x86)\Amazon 2012-09-13 00:52:16 ——– d—–r- C:\Users\Kate\Dropbox 2012-09-13 00:49:32 ——– d—–w- C:\Users\Kate\AppData\Roaming\Dropbox 2012-09-13 00:45:21 ——– d—–r- C:\Program Files (x86)\Skype 2012-09-12 10:08:25 950128 —-a-w- C:\Windows\System32\drivers\ndis.sys 2012-09-12 10:08:25 41472 —-a-w- C:\Windows\System32\drivers\RNDISMP.sys 2012-09-12 10:08:23 574464 —-a-w- C:\Windows\System32\d3d10level9.dll 2012-09-12 10:08:23 490496 —-a-w- C:\Windows\SysWow64\d3d10level9.dll 2012-09-12 10:08:20 376688 —-a-w- C:\Windows\System32\drivers\netio.sys 2012-09-12 10:08:20 1913200 —-a-w- C:\Windows\System32\drivers\tcpip.sys 2012-09-12 10:08:19 288624 —-a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS 2012-09-03 23:14:37 ——– d—–w- C:\Users\Kate\AppData\Local\{B3D0EB15-9482-451F-8EBA-B865B347092B} . ==================== Find3M ==================== . 2012-08-31 02:03:48 228768 —-a-w- C:\Windows\System32\drivers\MpFilter.sys 2012-08-31 02:03:48 128456 —-a-w- C:\Windows\System32\drivers\NisDrvWFP.sys 2012-08-24 10:31:32 2312704 —-a-w- C:\Windows\System32\jscript9.dll 2012-08-24 10:21:18 1392128 —-a-w- C:\Windows\System32\wininet.dll 2012-08-24 10:20:11 1494528 —-a-w- C:\Windows\System32\inetcpl.cpl 2012-08-24 10:14:45 173056 —-a-w- C:\Windows\System32\ieUnatt.exe 2012-08-24 10:13:29 599040 —-a-w- C:\Windows\System32\vbscript.dll 2012-08-24 10:09:42 2382848 —-a-w- C:\Windows\System32\mshtml.tlb 2012-08-24 06:59:17 1800704 —-a-w- C:\Windows\SysWow64\jscript9.dll 2012-08-24 06:51:27 1129472 —-a-w- C:\Windows\SysWow64\wininet.dll 2012-08-24 06:51:02 1427968 —-a-w- C:\Windows\SysWow64\inetcpl.cpl 2012-08-24 06:47:26 142848 —-a-w- C:\Windows\SysWow64\ieUnatt.exe 2012-08-24 06:47:12 420864 —-a-w- C:\Windows\SysWow64\vbscript.dll 2012-08-24 06:43:58 2382848 —-a-w- C:\Windows\SysWow64\mshtml.tlb 2012-07-18 18:15:06 3148800 —-a-w- C:\Windows\System32\win32k.sys 2012-07-04 22:13:27 59392 —-a-w- C:\Windows\System32\browcli.dll 2012-07-04 22:13:27 136704 —-a-w- C:\Windows\System32\browser.dll 2012-07-04 21:14:34 41984 —-a-w- C:\Windows\SysWow64\browcli.dll 2012-07-03 17:46:44 24904 —-a-w- C:\Windows\System32\drivers\mbam.sys . ============= FINISH: 16:12:11.61 =============== Attach.txt . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2011-08-26.01) . Microsoft Windows 7 Home Premium Boot Device: \Device\HarddiskVolume2 Install Date: 6/11/2012 10:58:38 PM System Uptime: 9/30/2012 1:35:26 PM (3 hours ago) . Motherboard: Acer | | Aspire 5560 Processor: AMD A6-3420M APU with Radeon™ HD Graphics | Socket FS1 | 1500/100mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 450 GiB total, 378.711 GiB free. D: is CDROM () . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP37: 9/26/2012 6:59:48 PM - Restore Point #1 RP38: 9/26/2012 7:04:45 PM - Windows Update RP39: 9/27/2012 9:04:59 PM - Removed eBay Worldwide RP40: 9/27/2012 9:05:47 PM - Removed Norton Online Backup RP41: 9/30/2012 1:51:51 PM - Windows Update . ==== Installed Programs ====================== . Acer Backup Manager Acer Crystal Eye Webcam Acer ePower Management Acer eRecovery Management Acer Games Acer Registration Acer ScreenSaver Acer Updater Adobe AIR Adobe Flash Player 10 ActiveX Adobe Reader X (10.1.0) MUI Agatha Christie - Death on the Nile AMD VISION Engine Control Center Backup Manager V3 Bejeweled 2 Deluxe Build-a-lot 4 - Power Source Catalyst Control Center - Branding Catalyst Control Center Graphics Previews Common Catalyst Control Center InstallProxy Catalyst Control Center Localization All CCC Help Chinese Standard CCC Help Chinese Traditional CCC Help Czech CCC Help Danish CCC Help Dutch CCC Help English CCC Help Finnish CCC Help French CCC Help German CCC Help Greek CCC Help Hungarian CCC Help Italian CCC Help Japanese CCC Help Korean CCC Help Norwegian CCC Help Polish CCC Help Portuguese CCC Help Russian CCC Help Spanish CCC Help Swedish CCC Help Thai CCC Help Turkish Chronicles of Albian Chuzzle Deluxe clear.fi clear.fi Client Contrôle ActiveX Windows Live Mesh pour connexions à distance Cradle of Rome 2 D3DX10 Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition Dora's World Adventure Dropbox Evernote v. 4.5.1 FATE: The Cursed King Final Drive: Nitro Fooz Kids Fooz Kids Platform Galerie de photos Windows Live Google Chrome Governor of Poker 2 Premium Edition Identity Card Jewel Match 3 Junk Mail filter update Launch Manager Malwarebytes Anti-Malware version 1.62.0.1300 Mesh Runtime Microsoft Office 2010 Microsoft Office 2010 Service Pack 1 (SP1) Microsoft Office Access MUI (English) 2010 Microsoft Office Access Setup Metadata MUI (English) 2010 Microsoft Office Click-to-Run 2010 Microsoft Office Excel MUI (English) 2010 Microsoft Office Groove MUI (English) 2010 Microsoft Office InfoPath MUI (English) 2010 Microsoft Office OneNote MUI (English) 2010 Microsoft Office Outlook MUI (English) 2010 Microsoft Office PowerPoint MUI (English) 2010 Microsoft Office Professional Plus 2010 Microsoft Office Proof (English) 2010 Microsoft Office Proof (French) 2010 Microsoft Office Proof (Spanish) 2010 Microsoft Office Proofing (English) 2010 Microsoft Office Publisher MUI (English) 2010 Microsoft Office Shared MUI (English) 2010 Microsoft Office Shared Setup Metadata MUI (English) 2010 Microsoft Office Starter 2010 - English Microsoft Office Word MUI (English) 2010 Microsoft Silverlight Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 MSVCRT MSVCRT_amd64 Mystery of Mortlake Mansion MyWinLocker 4 MyWinLocker Suite newsXpresso NOOK for PC NTI Media Maker 9 Penguins! Plants vs. Zombies - Game of the Year Polar Bowler Polar Golfer Realtek High Definition Audio Driver Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft .NET Framework 4 Extended (KB2487367) Security Update for Microsoft .NET Framework 4 Extended (KB2656351) Security Update for Microsoft Excel 2010 (KB2597166) 32-Bit Edition Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition Security Update for Microsoft InfoPath 2010 (KB2553431) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553091) Security Update for Microsoft Office 2010 (KB2553096) Security Update for Microsoft Office 2010 (KB2553260) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2589322) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition Security Update for Microsoft SharePoint Workspace 2010 (KB2566445) Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition Shredder Skype™ 5.10 Spotify Torchlight Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft .NET Framework 4 Extended (KB2468871) Update for Microsoft .NET Framework 4 Extended (KB2533523) Update for Microsoft .NET Framework 4 Extended (KB2600217) Update for Microsoft Office 2010 (KB2494150) Update for Microsoft Office 2010 (KB2553065) Update for Microsoft Office 2010 (KB2553092) Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition Update for Microsoft Office 2010 (KB2566458) Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition Update Installer for WildTangent Games App Virtual Villagers 5 - New Believers Welcome Center WildTangent Games App (Acer Games) Windows Live Windows Live Communications Platform Windows Live Essentials Windows Live Installer Windows Live Mail Windows Live Mesh Windows Live Mesh ActiveX Control for Remote Connections Windows Live Messenger Windows Live Movie Maker Windows Live Photo Common Windows Live Photo Gallery Windows Live PIMT Platform Windows Live SOXE Windows Live SOXE Definitions Windows Live UX Platform Windows Live UX Platform Language Pack Windows Live Writer Windows Live Writer Resources Zuma's Revenge . ==== Event Viewer Messages From Past Week ======== . 9/26/2012 6:33:02 AM, Error: volsnap [14] - The shadow copies of volume C: were aborted because of an IO failure on volume C:. 9/26/2012 6:22:25 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect. 9/25/2012 10:36:23 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start. 9/25/2012 10:35:17 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.137.285.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: Default URL Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8800.0 Error code: 0x8007043c Error description: This service cannot be started in Safe Mode 9/25/2012 10:35:17 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334} 9/25/2012 10:25:11 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start. 9/25/2012 10:25:07 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030} 9/25/2012 10:25:07 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39} 9/25/2012 10:25:06 PM, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\System32\bcmihvsrv64.dll Error Code: 21 9/25/2012 10:25:05 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 9/25/2012 10:24:59 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC} 9/25/2012 10:24:48 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: discache MpFilter mwlPSDFilter mwlPSDNServ mwlPSDVDisk spldr Wanarpv6 9/25/2012 10:24:47 PM, Error: Service Control Manager [7001] - The Client Virtualization Handler service depends on the Application Virtualization Client service which failed to start because of the following error: The dependency service or group failed to start. 9/23/2012 3:32:47 PM, Error: Microsoft-Windows-WMPNSS-Service [14365] - Proximity detection failed due to unknown error '0x80004004'. The best proximity time detected was -1 milliseconds. . ==== End Of File =========================== awsMBR aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software Run date: 2012-09-30 16:19:50 —————————– 16:19:50.402 OS Version: Windows x64 6.1.7601 Service Pack 1 16:19:50.402 Number of processors: 4 586 0x100 16:19:50.403 ComputerName: KATE-PC UserName: Kate 16:19:51.873 Initialize success 16:24:02.294 AVAST engine defs: 12093001 16:24:26.849 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000066 16:24:26.852 Disk 0 Vendor: ST950032 0003 Size: 476940MB BusType: 11 16:24:26.858 Disk 0 MBR read successfully 16:24:26.860 Disk 0 MBR scan 16:24:26.866 Disk 0 Windows 7 default MBR code 16:24:26.883 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 16000 MB offset 2048 16:24:26.953 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 32770048 16:24:27.017 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 460838 MB offset 32974848 16:24:27.137 Disk 0 scanning C:\Windows\system32\drivers 16:24:43.919 Service scanning 16:25:23.251 Modules scanning 16:25:23.268 Disk 0 trace - called modules: 16:25:23.290 ntoskrnl.exe CLASSPNP.SYS disk.sys amd_xata.sys storport.sys hal.dll amd_sata.sys 16:25:23.641 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8007797060] 16:25:23.652 3 CLASSPNP.SYS[fffff880019cb43f] -> nt!IofCallDriver -> [0xfffffa8007079040] 16:25:23.663 5 amd_xata.sys[fffff88001148b3f] -> nt!IofCallDriver -> \Device\00000066[0xfffffa8007075060] 16:25:25.114 AVAST engine scan C:\Windows 16:25:32.226 AVAST engine scan C:\Windows\system32 16:31:17.507 AVAST engine scan C:\Windows\system32\drivers 16:31:36.843 AVAST engine scan C:\Users\Kate 16:38:39.597 AVAST engine scan C:\ProgramData 16:40:39.896 Scan finished successfully 16:43:58.800 Disk 0 MBR has been saved successfully to "C:\Users\Kate\Desktop\MBR.dat" 16:43:58.910 The log file has been saved successfully to "C:\Users\Kate\Desktop\aswMBR.txt"
Hi,

I am not seeing anything jumping out at me yet.

Malwarebytes

I see that you have Malwarebytes already on your computer. Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.
———-

ESET Online Scanner

Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator
  • Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file…"
  • Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
  • Close the ESET online scan, and let me know how things are now.
———-
Hello again, So, I ran the ESET Online Scanner (It took a little over 2 hours to complete), but it didn't come up with anything. I've copy/pasted the Log file at the end of this message anyway, because I wasn't sure if you needed it or not. Malware Bytes on the other hand, was a disaster. I updated it and ran a quick scan like you asked me to, but the program completely seized up hardly a minute into the scan. I tried using Ctrl+Alt+Del to close the program, but only succeeded after my 3rd or 4th attempt. I uninstalled and then reinstalled Maleware Bytes, thinking that maybe the program was corrupt. When I tried to run a Quick Scan with it this time though, the program would seize up and become unresponsive roughly every 30-40 seconds. I couldn't even get the Task Manager screen to come up at all this time and my entire computer was frozen. I had to do a hard shutdown to get anything to close. My computer was slower than ever when I started it back up and the freezing and glitchy-ness is also worse. Thank you for your help! –Kate ESET Log file ESETSmartInstaller@High as downloader log: all ok # version=7 # OnlineScannerApp.exe=1.0.0.1 # OnlineScanner.ocx=1.0.0.6583 # api_version=3.0.2 # EOSSerial=720db654d918fe4a8f9ce9c9688d48c3 # end=finished # remove_checked=false # archives_checked=true # unwanted_checked=true # unsafe_checked=true # antistealth_checked=true # utc_time=2012-10-01 12:24:46 # local_time=2012-09-30 08:24:46 (-0500, Eastern Daylight Time) # country="United States" # lang=1033 # osver=6.1.7601 NT Service Pack 1 # compatibility_mode=5893 16776574 100 94 27841521 100586985 0 0 # compatibility_mode=8192 67108863 100 0 0 0 0 0 # scanned=115855 # found=0 # cleaned=0 # scan_time=7550
Hi,

Ok lets get a deeper look.

Download Combofix from the link below, and save it to your desktop.
Link

**Note: It is important that it is saved directly to your desktop**
If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.

——————————————————————–

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

——————————————————————–

Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt for further review.
———-
Hello again, Alright, so my computer had a pretty terrible seizing fit when I tried to get ComboFix to download, but I managed to get the program to run (It took roughly an hour). Once the scan finished, my computer commenced again with the freezing and glitching. The log file is copy/pasted below. Thanks! –Kate ComboFix 12-09-30.03 - Kate 10/01/2012 18:42:42.1.4 - x64 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.7654.6163 [GMT -4:00] Running from: c:\users\[removed]\Downloads\ComboFix.exe AV: Microsoft Security Essentials *Disabled/Updated* {B140BF4E-23BB-4198-90AB-A51A4C60A69C} SP: Microsoft Security Essentials *Disabled/Updated* {0A215EAA-0581-4E16-AA1B-9E6837E7EC21} SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . . c:\windows\Temp\log.txt . . ((((((((((((((((((((((((( Files Created from 2012-09-01 to 2012-10-01 ))))))))))))))))))))))))))))))) . . 2012-10-01 23:51 . 2012-10-01 23:51 ——– d—–w- c:\users\Default\AppData\Local\temp 2012-10-01 22:38 . 2012-08-30 07:27 9308616 —-a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{6ED1A22C-6CCF-4658-B7EE-88F93AD95AF7}\mpengine.dll 2012-10-01 01:00 . 2012-08-30 07:27 9308616 —-a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll 2012-10-01 00:40 . 2012-10-01 00:40 ——– d—–w- c:\program files (x86)\Malwarebytes' Anti-Malware 2012-10-01 00:40 . 2012-09-07 21:04 25928 —-a-w- c:\windows\system32\drivers\mbam.sys 2012-09-30 22:14 . 2012-09-30 22:14 ——– d—–w- c:\program files (x86)\ESET 2012-09-28 00:54 . 2012-08-07 20:49 927800 ——w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll 2012-09-28 00:54 . 2012-09-28 00:52 972192 ——w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{783075EB-0068-4211-8C7C-E7547B1DFA81}\gapaengine.dll 2012-09-26 23:04 . 2012-05-04 11:00 366592 —-a-w- c:\windows\system32\qdvd.dll 2012-09-26 23:04 . 2012-05-04 09:59 514560 —-a-w- c:\windows\SysWow64\qdvd.dll 2012-09-26 02:43 . 2012-08-21 21:01 245760 —-a-w- c:\windows\system32\OxpsConverter.exe 2012-09-20 15:10 . 2012-08-31 04:43 64462936 —-a-w- c:\windows\system32\MRT.exe 2012-09-13 14:46 . 2012-09-28 00:39 ——– d—–w- c:\users\Kate\AppData\Roaming\Amazon 2012-09-13 14:46 . 2012-09-28 00:39 ——– d—–w- c:\program files (x86)\Amazon 2012-09-13 00:52 . 2012-10-01 22:21 ——– d—–r- c:\users\Kate\Dropbox 2012-09-13 00:49 . 2012-10-01 22:25 ——– d—–w- c:\users\Kate\AppData\Roaming\Dropbox 2012-09-13 00:45 . 2012-09-20 15:12 ——– d—–w- c:\users\Kate\AppData\Roaming\Skype 2012-09-13 00:45 . 2012-09-13 00:45 ——– d—–w- c:\program files (x86)\Common Files\Skype 2012-09-13 00:45 . 2012-09-13 00:45 ——– d—–r- c:\program files (x86)\Skype 2012-09-12 10:08 . 2012-08-22 18:12 950128 —-a-w- c:\windows\system32\drivers\ndis.sys 2012-09-12 10:08 . 2012-07-04 20:26 41472 —-a-w- c:\windows\system32\drivers\RNDISMP.sys 2012-09-12 10:08 . 2012-08-02 17:58 574464 —-a-w- c:\windows\system32\d3d10level9.dll 2012-09-12 10:08 . 2012-08-02 16:57 490496 —-a-w- c:\windows\SysWow64\d3d10level9.dll 2012-09-12 10:08 . 2012-08-22 18:12 1913200 —-a-w- c:\windows\system32\drivers\tcpip.sys 2012-09-12 10:08 . 2012-08-22 18:12 376688 —-a-w- c:\windows\system32\drivers\netio.sys 2012-09-12 10:08 . 2012-08-22 18:12 288624 —-a-w- c:\windows\system32\drivers\FWPKCLNT.SYS . . . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2012-08-31 02:03 . 2012-08-31 02:03 228768 —-a-w- c:\windows\system32\drivers\MpFilter.sys 2012-08-31 02:03 . 2012-03-21 00:44 128456 —-a-w- c:\windows\system32\drivers\NisDrvWFP.sys 2012-07-18 18:15 . 2012-08-14 20:34 3148800 —-a-w- c:\windows\system32\win32k.sys 2012-07-04 22:16 . 2012-08-14 20:34 73216 —-a-w- c:\windows\system32\netapi32.dll 2012-07-04 22:13 . 2012-08-14 20:34 59392 —-a-w- c:\windows\system32\browcli.dll 2012-07-04 22:13 . 2012-08-14 20:34 136704 —-a-w- c:\windows\system32\browser.dll 2012-07-04 21:14 . 2012-08-14 20:34 41984 —-a-w- c:\windows\SysWow64\browcli.dll . . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 . [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1] @="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}" [HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}] 2012-06-30 04:19 94208 —-a-w- c:\users\Kate\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll . [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2] @="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}" [HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}] 2012-06-30 04:19 94208 —-a-w- c:\users\Kate\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll . [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3] @="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}" [HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}] 2012-06-30 04:19 94208 —-a-w- c:\users\Kate\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll . [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "Spotify"="c:\users\Kate\AppData\Roaming\Spotify\Spotify.exe" [2012-09-13 5576408] "Spotify Web Helper"="c:\users\Kate\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe" [2012-09-13 1193176] . [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run] "Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2011-06-06 937920] "BackupManagerTray"="c:\program files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe" [2011-04-24 297280] "StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2011-10-12 343168] "LManager"="c:\program files (x86)\Launch Manager\LManager.exe" [2011-03-15 1081424] "ArcadeMovieService"="c:\program files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe" [2011-08-26 177448] "SuiteTray"="c:\program files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe" [2011-09-20 341360] "BCSSync"="c:\program files (x86)\Microsoft Office\Office14\BCSSync.exe" [2010-03-13 91520] . [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce] "IsMyWinLockerReboot"="msiexec.exe" [2010-11-21 73216] . c:\users\Kate\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ Dropbox.lnk - c:\users\Kate\AppData\Roaming\Dropbox\bin\Dropbox.exe [2012-8-27 26924984] . [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system] "ConsentPromptBehaviorAdmin"= 5 (0x5) "ConsentPromptBehaviorUser"= 3 (0x3) "EnableUIADesktopToggle"= 0 (0x0) . [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows] "LoadAppInit_DLLs"=0 (0x0) . [HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa] Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp . [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS] @="" . [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc] @="Service" . R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576] R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe [2012-07-13 160944] R3 EgisTec Ticket Service;EgisTec Ticket Service;c:\program files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe [2011-06-21 173424] R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072] R3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:\program files (x86)\Microsoft Office\Office14\GROOVE.EXE [2011-06-12 31125880] R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys [2012-08-31 128456] R3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\NisSrv.exe [2012-09-13 368896] R3 osppsvc;Office Software Protection Platform;c:\program files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-01-10 4925184] R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-21 59392] R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-21 31232] R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-06-13 1255736] R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-23 57184] S0 amd_sata;amd_sata;c:\windows\system32\DRIVERS\amd_sata.sys [2011-06-16 79488] S0 amd_xata;amd_xata;c:\windows\system32\DRIVERS\amd_xata.sys [2011-06-16 40064] S1 mwlPSDFilter;mwlPSDFilter;c:\windows\system32\DRIVERS\mwlPSDFilter.sys [2012-02-02 22648] S1 mwlPSDNServ;mwlPSDNServ;c:\windows\system32\DRIVERS\mwlPSDNServ.sys [2012-02-02 20520] S1 mwlPSDVDisk;mwlPSDVDisk;c:\windows\system32\DRIVERS\mwlPSDVDisk.sys [2012-02-02 62776] S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-14 59904] S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2011-06-06 64952] S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2011-10-12 204288] S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [2012-01-04 822624] S2 DsiWMIService;Dritek WMI Service;c:\program files (x86)\Launch Manager\dsiwmis.exe [2011-03-15 352336] S2 ePowerSvc;ePower Service;c:\program files\Acer\Acer ePower Management\ePowerSvc.exe [2011-08-02 872552] S2 GREGService;GREGService;c:\program files (x86)\Acer\Registration\GREGsvc.exe [2011-05-30 36456] S2 Live Updater Service;Live Updater Service;c:\program files\Acer\Acer Updater\UpdaterService.exe [2011-04-22 244624] S2 NTI IScheduleSvc;NTI IScheduleSvc;c:\program files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe [2011-04-24 256832] S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-01 508776] S3 amdkmdag;amdkmdag;c:\windows\system32\DRIVERS\atikmdag.sys [2011-10-12 10207232] S3 amdkmdap;amdkmdap;c:\windows\system32\DRIVERS\atikmpag.sys [2011-10-12 317952] S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW76.sys [2011-03-30 114704] S3 b57xdbd;Broadcom xD Picture Bus Driver Service;c:\windows\system32\DRIVERS\b57xdbd.sys [2011-01-21 67624] S3 b57xdmp;Broadcom xD Picture vstorp client drv;c:\windows\system32\DRIVERS\b57xdmp.sys [2011-01-21 19496] S3 bScsiMSa;bScsiMSa;c:\windows\system32\DRIVERS\bScsiMSa.sys [2011-04-13 51240] S3 bScsiSDa;bScsiSDa;c:\windows\system32\DRIVERS\bScsiSDa.sys [2011-01-14 85544] S3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\DRIVERS\k57nd60a.sys [2011-02-15 412712] S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys [2011-10-01 764264] S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys [2011-10-01 268648] S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys [2011-10-01 25960] S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys [2011-10-01 22376] S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-01 219496] S3 usbfilter;AMD USB Filter Driver;c:\windows\system32\DRIVERS\usbfilter.sys [2011-08-18 53376] . . Contents of the 'Scheduled Tasks' folder . 2012-10-01 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2809887810-2946258741-351609197-1000Core.job - c:\users\Kate\AppData\Local\Google\Update\GoogleUpdate.exe [2012-06-12 03:04] . 2012-10-01 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2809887810-2946258741-351609197-1000UA.job - c:\users\Kate\AppData\Local\Google\Update\GoogleUpdate.exe [2012-06-12 03:04] . . ——— X64 Entries ———– . . [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1] @="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}" [HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}] 2012-06-30 04:19 97792 —-a-w- c:\users\Kate\AppData\Roaming\Dropbox\bin\DropboxExt64.14.dll . [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2] @="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}" [HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}] 2012-06-30 04:19 97792 —-a-w- c:\users\Kate\AppData\Roaming\Dropbox\bin\DropboxExt64.14.dll . [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3] @="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}" [HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}] 2012-06-30 04:19 97792 —-a-w- c:\users\Kate\AppData\Roaming\Dropbox\bin\DropboxExt64.14.dll . [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4] @="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}" [HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}] 2012-06-30 04:19 97792 —-a-w- c:\users\Kate\AppData\Roaming\Dropbox\bin\DropboxExt64.14.dll . [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "Power Management"="c:\program files\Acer\Acer ePower Management\ePowerTray.exe" [2011-08-02 1831016] "MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2012-09-13 1289704] "RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2011-08-26 12681320] "RtHDVBg_Dolby"="c:\program files\Realtek\Audio\HDA\RAVBg64.exe" [2011-08-16 2277480] . ——- Supplementary Scan ——- . uStart Page = hxxp://acer.msn.com uLocal Page = c:\windows\system32\blank.htm mDefault_Page_URL = hxxp://acer.msn.com mStart Page = hxxp://acer.msn.com mLocal Page = c:\windows\SysWOW64\blank.htm IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~4\Office14\EXCEL.EXE/3000 IE: Se&nd to OneNote - c:\progra~2\MICROS~4\Office14\ONBttnIE.dll/105 TCP: DhcpNameServer = 192.168.1.1 . - - - - ORPHANS REMOVED - - - - . Toolbar-Locked - (no file) Toolbar-Locked - (no file) HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe . . . ——————— LOCKED REGISTRY KEYS ——————— . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}] @Denied: (A 2) (Everyone) @="FlashBroker" "LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil10x_ActiveX.exe,-101" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation] "Enabled"=dword:00000001 . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil10x_ActiveX.exe" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib] @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}] @Denied: (A 2) (Everyone) @="Shockwave Flash Object" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10x.ocx" "ThreadingModel"="Apartment" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus] @="0" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID] @="ShockwaveFlash.ShockwaveFlash.10" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10x.ocx, 1" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib] @="{D27CDB6B-AE6D-11cf-96B8-444553540000}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version] @="1.0" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID] @="ShockwaveFlash.ShockwaveFlash" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}] @Denied: (A 2) (Everyone) @="Macromedia Flash Factory Object" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10x.ocx" "ThreadingModel"="Apartment" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID] @="FlashFactory.FlashFactory.1" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10x.ocx, 1" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib] @="{D27CDB6B-AE6D-11cf-96B8-444553540000}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version] @="1.0" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID] @="FlashFactory.FlashFactory" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}] @Denied: (A 2) (Everyone) @="IFlashBroker4" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32] @="{00020424-0000-0000-C000-000000000046}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib] @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}" "Version"="1.0" . [HKEY_LOCAL_MACHINE\SOFTWARE\McAfee] "SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79, 00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\ . [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}] @Denied: (A) (Everyone) "Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3] @Denied: (A) (Everyone) . [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0] "Key"="ActionsPane3" "Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd" . [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security] @Denied: (Full) (Everyone) . Completion time: 2012-10-01 19:58:35 ComboFix-quarantined-files.txt 2012-10-01 23:58 . Pre-Run: 410,705,874,944 bytes free Post-Run: 413,692,530,688 bytes free . - - End Of File - - 75AB205434AAEA771988030B73E9F6B7
OTL
  • Download OTL to your desktop.
  • Right-click and Run as Administrator on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Under the Custom Scan box paste this in

    netsvcs
    /md5start
    consrv.dll
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    CREATERESTOREPOINT
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
    Note:These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.
———-
Hello again,

Alright, the scan went swimmingly. Here are the two log files:


Extras.txt

OTL Extras logfile created on: 10/1/2012 10:03:05 PM - Run 1
OTL by OldTimer - Version 3.2.70.1 Folder = C:\Users\Kate\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

7.47 Gb Total Physical Memory | 6.08 Gb Available Physical Memory | 81.30% Memory free
14.95 Gb Paging File | 13.51 Gb Available in Paging File | 90.40% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 450.04 Gb Total Space | 385.32 Gb Free Space | 85.62% Space Free | Partition Type: NTFS

Computer Name: KATE-PC | User Name: Kate | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\]
.url[@ = InternetShortcut] – C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\]
.cpl [@ = cplfile] – C:\Windows\SysWow64\control.exe (Microsoft Corporation)

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\\shell\[command]\command]
batfile [open] – "%1" %*
cmdfile [open] – "%1" %*
comfile [open] – "%1" %*
exefile [open] – "%1" %*
helpfile [open] – Reg Error: Unable to open value key
htmlfile [print] – rundll32.exe %SystemRoot%\system32\mshtml.dll,PrintHTML "%1" (Microsoft Corporation)
inffile [install] – %SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %1 (Microsoft Corporation)
InternetShortcut [open] – "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] – "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] – "%1" %*
regfile [merge] – Reg Error: Unable to open value key
scrfile [config] – "%1"
scrfile [install] – rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] – "%1" /S
txtfile – Reg Error: Unable to open value key
Unknown [openas] – %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] – cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] – %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] – %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] – Reg Error: Value error.
Drive [find] – %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\\shell\[command]\command]
batfile [open] – "%1" %*
cmdfile [open] – "%1" %*
comfile [open] – "%1" %*
cplfile [cplopen] – %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] – "%1" %*
helpfile [open] – Reg Error: Unable to open value key
piffile [open] – "%1" %*
regfile [merge] – Reg Error: Unable to open value key
scrfile [config] – "%1"
scrfile [install] – rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] – "%1" /S
txtfile – Reg Error: Unable to open value key
Unknown [openas] – %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] – cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] – %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] – %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] – Reg Error: Value error.
Drive [find] – %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1
"FirewallDisableNotify" = 0
"AntiVirusDisableNotify" = 0
"UpdatesDisableNotify" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0

========== Firewall Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]


========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{067F1935-6443-4B89-B332-CF8EB0891566}" = lport=139 | protocol=6 | dir=in | app=system |
"{342C766A-6C6F-4E46-BA94-8C13BDDBF33A}" = lport=445 | protocol=6 | dir=in | app=system |
"{36453426-80B6-4995-92B5-CEE9C084F570}" = rport=137 | protocol=17 | dir=out | app=system |
"{5A7DFAA5-B2D4-491A-B429-6F1B4619AB8E}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{6748F1D2-6AD8-4648-B904-9CCBF4F2F7C8}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{69000BF1-7833-4B69-A5D3-5B87821D05FB}" = lport=138 | protocol=17 | dir=in | app=system |
"{6941D7FC-D48F-4EC3-8A77-C13923F2E510}" = lport=2177 | protocol=6 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{69D3A28D-D242-491F-8132-4EB75CB2F9B6}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe |
"{7DAEDBB0-048F-4F8F-A584-C7C35230D8AE}" = lport=10243 | protocol=6 | dir=in | app=system |
"{7E03D7C6-6D2A-4E3F-971C-D79C32567032}" = lport=137 | protocol=17 | dir=in | app=system |
"{8161AE79-A1F8-428D-AF03-DF86477EC37A}" = lport=6004 | protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office14\outlook.exe |
"{892B7411-30D8-461E-97C7-E5850D6CD94D}" = lport=2869 | protocol=6 | dir=in | name=windows live communications platform (upnp) |
"{96E41424-5352-4DE8-9753-05E41706929B}" = rport=2177 | protocol=6 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{9D9FC47F-04BE-4E24-991C-A9812D20BB4F}" = rport=445 | protocol=6 | dir=out | app=system |
"{A50E1603-52EA-4E41-8774-B4083B0B06F6}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{AA956AB1-D20A-4B24-85A1-DCAE60AE4146}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | name=@firewallapi.dll,-28539 |
"{B6BE2F69-A132-46FD-ADC9-8481124E7EB8}" = lport=1900 | protocol=17 | dir=in | name=windows live communications platform (ssdp) |
"{BFC6FCB2-499A-4AE0-956A-2D0725AFB985}" = rport=10243 | protocol=6 | dir=out | app=system |
"{D079519B-3DE8-42EF-A278-484641CED152}" = lport=2869 | protocol=6 | dir=in | app=system |
"{D82777CF-9E72-4FB1-B451-24216E926618}" = rport=1900 | protocol=17 | dir=out | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{DD6BFE54-E529-48CF-96E4-2BC0CE7A47C9}" = lport=2177 | protocol=17 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{E5914FD0-F74A-4342-B72C-D5A40B334010}" = rport=138 | protocol=17 | dir=out | app=system |
"{EEDC5DF8-2E21-4A54-90DE-B4A85FB9AF0F}" = rport=2177 | protocol=17 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{F52A5518-9EF7-42D4-9AAF-FF6794682052}" = rport=139 | protocol=6 | dir=out | app=system |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{1032FF27-6436-4176-923D-A3234B3E497A}" = protocol=6 | dir=out | svc=upnphost | app=%systemroot%\system32\svchost.exe |
"{2A4D4D14-0AE0-4C0E-8CE7-3043BC443302}" = dir=in | app=c:\program files (x86)\windows live\messenger\msnmsgr.exe |
"{2B5E532C-8358-479A-9071-EF9CD15E924B}" = protocol=6 | dir=in | app=c:\program files\common files\mcafee\mcsvchost\mcsvhost.exe |
"{2B8D8675-5481-4B87-BC92-26F687ADC0C6}" = protocol=1 | dir=out | name=@firewallapi.dll,-28544 |
"{2CF168A2-15BE-45E8-884B-F7AD49727399}" = protocol=6 | dir=in | app=c:\users\kate\appdata\roaming\dropbox\bin\dropbox.exe |
"{314DDF61-2AE3-4B90-940A-3A2FAC507576}" = protocol=17 | dir=in | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{3A7627D9-89FC-4004-9121-CF15EBBF8753}" = dir=in | app=c:\program files (x86)\acer\clear.fi\mvp\clear.fiagent.exe |
"{418D7671-4736-400E-9146-AD4D7C222753}" = protocol=58 | dir=out | name=@firewallapi.dll,-28546 |
"{4894ACDB-B86E-49DC-8DEC-25D2B3328BC2}" = protocol=6 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{4BE6824B-8E3E-442E-874C-62A85A79E1F3}" = dir=in | app=c:\program files (x86)\acer\clear.fi\mvp\kernel\clml\clmlsvc.exe |
"{54712B21-98A2-48E2-8CAA-73280A0BE50F}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{61188B5E-BE2B-4FCA-8C14-F16149AA4A21}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office14\groove.exe |
"{67100F40-8F1C-4186-AB2B-F29C1AF6BD21}" = protocol=6 | dir=out | app=system |
"{7940F191-E4D1-4216-B4C6-0F96968AE261}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{7ECC6A32-124C-48D0-AFE7-6F4FE7A9FDA3}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{84C86C8D-5C24-43DE-AE5A-01271CCA3843}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{861C3C47-AC0A-4993-9328-FB2FA1EB2C7A}" = protocol=17 | dir=in | app=c:\users\kate\appdata\roaming\dropbox\bin\dropbox.exe |
"{8CD848B6-602A-4CA9-80E6-D7FC88E0F2F8}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{95329E5E-3838-4450-8D62-5FC7CF69A42D}" = protocol=17 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{958C714D-3136-4F9E-9AAC-E054149E5A1C}" = dir=in | app=c:\program files (x86)\windows live\mesh\moe.exe |
"{A135A039-289B-4B50-A39D-BC0F1096762C}" = dir=in | app=c:\program files (x86)\acer\clear.fi\movie\touchmovieservice.exe |
"{A29A3993-BC37-4D80-A1F9-037FF45FFBC6}" = dir=in | app=c:\program files (x86)\skype\phone\skype.exe |
"{A3B1D609-723F-42FC-9212-0F44F7BD7CDB}" = dir=in | app=c:\program files (x86)\acer\clear.fi\mvp\kernel\dmr\dmrengine.exe |
"{A6542576-EDB9-45AD-AC47-B5A6976843D7}" = protocol=1 | dir=in | name=@firewallapi.dll,-28543 |
"{AB5F3F05-15C6-440E-97AB-C7E8C2F3FBF5}" = dir=in | app=c:\program files (x86)\windows live\contacts\wlcomm.exe |
"{B0FB56D2-ABE1-41F0-AD02-3EC43430E5B9}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{B9BFDDF3-A670-425D-A696-03A18DB298D3}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{BF177B97-F3CD-4730-93C6-CB425E1A0115}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{C8FE2324-2124-4657-A893-BC8199D57E84}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{D7264990-8419-48BC-B3F2-AD859CCD0908}" = dir=in | app=c:\program files (x86)\acer\clear.fi\movie\touchmovie.exe |
"{DFD8A0D5-F8FC-4CF9-A725-FABA5E0365D7}" = dir=in | app=c:\program files (x86)\acer\clear.fi\mvp\kernel\dmr\dmrengine.exe |
"{E2101AF9-E7C5-445D-B8B4-507F6FC7B5D8}" = dir=in | app=c:\program files (x86)\acer\clear.fi\mvp\kernel\dmr\dmrengine.exe |
"{EF37FC5E-3871-4D87-8754-E7B2F86E540D}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office14\onenote.exe |
"{F10722F7-6E2F-48C2-B8D4-832094BA5114}" = protocol=17 | dir=in | app=c:\program files\common files\mcafee\mcsvchost\mcsvhost.exe |
"{F9C1C61C-8627-4676-8457-362B49F0C8AF}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office14\onenote.exe |
"{F9D322E1-570D-4143-96B9-9EF826142795}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office14\groove.exe |
"{FD2B7C23-C081-42E5-A5A6-EFD2FD7BC557}" = protocol=58 | dir=in | name=@firewallapi.dll,-28545 |
"{FE2C9B36-6650-4AF8-A369-1B7442FB8B39}" = dir=in | app=c:\program files (x86)\acer\clear.fi\mvp\clear.fi.exe |
"{FFEF359C-A61B-4B8E-8F49-3B64F598C9A9}" = protocol=6 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"TCP Query User{3997623D-C4A9-4A04-817F-CC4A18F4CE2D}C:\users\kate\appdata\roaming\dropbox\bin\dropbox.exe" = protocol=6 | dir=in | app=c:\users\kate\appdata\roaming\dropbox\bin\dropbox.exe |
"TCP Query User{9F027CE2-BA60-4447-9DC4-1C12710304E3}C:\users\kate\appdata\roaming\spotify\spotify.exe" = protocol=6 | dir=in | app=c:\users\kate\appdata\roaming\spotify\spotify.exe |
"TCP Query User{F11DED0C-FB69-459B-975F-2F8D4FD16E19}C:\users\kate\appdata\roaming\spotify\spotify.exe" = protocol=6 | dir=in | app=c:\users\kate\appdata\roaming\spotify\spotify.exe |
"UDP Query User{52A71BEE-7176-4655-A012-9B202CD33826}C:\users\kate\appdata\roaming\dropbox\bin\dropbox.exe" = protocol=17 | dir=in | app=c:\users\kate\appdata\roaming\dropbox\bin\dropbox.exe |
"UDP Query User{AF911D88-1D44-47BA-B509-D660445CA72B}C:\users\kate\appdata\roaming\spotify\spotify.exe" = protocol=17 | dir=in | app=c:\users\kate\appdata\roaming\spotify\spotify.exe |
"UDP Query User{E955D260-C93B-40AD-B687-2981BC7F09BF}C:\users\kate\appdata\roaming\spotify\spotify.exe" = protocol=17 | dir=in | app=c:\users\kate\appdata\roaming\spotify\spotify.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{027E5FAB-1476-4C59-AAB4-32EF28520399}" = Windows Live Language Selector
"{0B78ECB0-1A6B-4E6D-89D7-0E7CE77F0427}" = MyWinLocker
"{1ACC8FFB-9D84-4C05-A4DE-D28A9BC91698}" = Windows Live ID Sign-in Assistant
"{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}" = Shredder
"{45E3D837-4855-7F41-A22E-D1D0AEA71EF8}" = AMD Steady Video Plug-In
"{4710662C-8204-4334-A977-B1AC9E547819}" = Broadcom Card Reader Driver Installer
"{503F672D-6C84-448A-8F8F-4BC35AC83441}" = AMD APP SDK Runtime
"{5E2CD4FB-4538-4831-8176-05D653C3E6D4}" = Windows Live Remote Service Resources
"{656DEEDE-F6AC-47CA-A568-A1B4E34B5760}" = Windows Live Remote Service Resources
"{847B0532-55E3-4AAF-8D7B-E3A1A7CD17E5}" = Windows Live Remote Client Resources
"{8E34682C-8118-31F1-BC4C-98CD9675E1C2}" = Microsoft .NET Framework 4 Extended
"{90140000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2010
"{90140000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2010
"{90140000-006D-0409-1000-0000000FF1CE}" = Microsoft Office Click-to-Run 2010
"{90140000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{995841E6-A7D8-2742-606C-98E350507317}" = AMD Catalyst Install Manager
"{B74F365F-CC7D-8B37-F0CE-9C934F370C87}" = ccc-utility64
"{B750FA38-7AB0-42CB-ACBB-E7DBE9FF603F}" = Windows Live Remote Client Resources
"{C78D3032-9DFD-41D0-9DE9-58EAE750CBA4}" = Microsoft Security Client
"{C91DCB72-F5BB-410D-A91A-314F5D1B4284}" = Broadcom Gigabit NetLink Controller
"{DA54F80E-261C-41A2-A855-549A144F2F59}" = Windows Live MIME IFilter
"{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}" = Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
"{DF6D988A-EEA0-4277-AAB8-158E086E439B}" = Windows Live Remote Client
"{E02A6548-6FDE-40E2-8ED9-119D7D7E641F}" = Windows Live Remote Service
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"{F945735F-DCCA-9B0F-3916-A9D35ADD710A}" = AMD Media Foundation Decoders
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft .NET Framework 4 Extended" = Microsoft .NET Framework 4 Extended
"Microsoft Security Client" = Microsoft Security Essentials
"SynTPDeinstKey" = Synaptics Pointing Device Driver

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{018469E1-1FF6-4680-A7A5-0E04E8DB4FFB}" = CCC Help Danish
"{01FB4998-33C4-4431-85ED-079E3EEFE75D}" = Acer Crystal Eye Webcam
"{05E379CC-F626-4E7D-8354-463865B303BF}" = Windows Live UX Platform Language Pack
"{076457B0-2CCD-1775-53BE-10B2D80BBB11}" = CCC Help Greek
"{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer
"{0B61BBD5-DA3C-409A-8730-0C3DC3B0F270}" = Backup Manager V3
"{13476808-986D-2ADC-878A-60DD241E344D}" = CCC Help Swedish
"{14C4C3B6-F1F4-401F-8C86-03E8E19AAC8C}" = clear.fi
"{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}" = MyWinLocker Suite
"{1895E5C2-A9F8-4757-AD7B-0E9EA8BA1C46}" = Catalyst Control Center - Branding
"{196BB40D-1578-3D01-B289-BEFC77A11A1E}" = Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
"{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker
"{1A3C311D-F115-E44B-B9B8-DC09D549BDEB}" = CCC Help Chinese Traditional
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update
"{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions
"{2637C347-9DAD-11D6-9EA2-00055D0CA761}" = clear.fi
"{2792AA53-D556-9092-69BF-339B25BFDF14}" = CCC Help Turkish
"{28921580-E4BB-11E0-9FD7-1CC1DEF07CBE}" = Evernote v. 4.5.1
"{2902F983-B4C1-44BA-B85D-5C6D52E2C441}" = Windows Live Mesh ActiveX Control for Remote Connections
"{2A3FC24C-6EC0-4519-A52B-FDA4EA9B2D24}" = Windows Live Messenger
"{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App" = Update Installer for WildTangent Games App
"{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery
"{34319F1F-7CF2-4CC9-B357-1AE7D2FF3AC5}" = Windows Live
"{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery
"{39E1A8AF-751D-4E6D-D55D-368B13A7913B}" = CCC Help Russian
"{39F15B50-A977-4CA6-B1C3-6A8724CDA025}" = MyWinLocker 4
"{3B9A92DA-6374-4872-B646-253F18624D5F}" = Windows Live Writer
"{3DB0448D-AD82-4923-B305-D001E521A964}" = Acer ePower Management
"{43AAE145-83CF-4C96-9A5E-756CEFCE879F}" = clear.fi Client
"{488F0347-C4A7-4374-91A7-30818BEDA710}" = Galerie de photos Windows Live
"{4C774C35-E0AF-72E1-136A-2BF666702268}" = Fooz Kids
"{54CDE4C0-9CDD-2DC5-2518-FFCAC0AB2443}" = CCC Help Spanish
"{55D003F4-9599-44BF-BA9E-95D060730DD3}" = Contrôle ActiveX Windows Live Mesh pour connexions à distance
"{579684A4-DDD5-4CA3-9EA8-7BE7D9593DB4}" = Windows Live UX Platform Language Pack
"{613C0AC5-3A67-4B94-8B13-9176AD83F5BF}" = newsXpresso
"{6229FCC3-24D7-46BC-581F-C15A8EB9D477}" = Catalyst Control Center InstallProxy
"{62687B11-58B5-4A18-9BC3-9DF4CE03F194}" = Windows Live Writer Resources
"{64AE97EB-B2C7-EE97-931C-E44C6584CEA0}" = CCC Help French
"{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE
"{686DD43A-9C33-19C3-3EBA-28EB9D109791}" = CCC Help Italian
"{6A99D59B-2620-9104-E80A-F35BE16958FE}" = CCC Help Chinese Standard
"{6DEC8BD5-7574-47FA-B080-492BBBE2FEA3}" = Windows Live Movie Maker
"{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-acer" = WildTangent Games App (Acer Games)
"{70C48A1D-40F1-44A2-CC3E-C0C75E11C7EC}" = CCC Help Portuguese
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{79A85B92-44F8-1F70-90C3-C48EEC9D64D7}" = CCC Help Dutch
"{7F811A54-5A09-4579-90E1-C93498E230D9}" = Acer eRecovery Management
"{83C292B7-38A5-440B-A731-07070E81A64F}" = Windows Live PIMT Platform
"{841F1FB4-FDF8-461C-A496-3E1CFD84C0B5}" = Windows Live Mesh
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8C6D6116-B724-4810-8F2D-D047E6B7D68E}" = Mesh Runtime
"{8D68CE08-9A14-4B7B-9857-3C646A2F34C7}" = Fooz Kids Platform
"{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT
"{90140000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2010
"{90140000-0015-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2010
"{90140000-0016-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2010
"{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2010
"{90140000-0019-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2010
"{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2010
"{90140000-001B-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2010
"{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{99ACCA38-6DD3-48A8-96AE-A283C9759279}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2010
"{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUSR_{46298F6A-1E7E-4D4A-B5F5-106A4F0E48C6}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2010
"{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUSR_{DEA87BE2-FFCC-4F33-9946-FCBE55A1E998}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{967EF02C-5C7E-4718-8FCB-BDC050190CCF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-002A-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{D6C6B46A-6CE1-4561-84A0-EFD58B8AB979}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2010
"{90140000-002C-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{7CA93DF4-8902-449E-A42E-4C5923CFBDE3}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2010
"{90140000-0044-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2010
"{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{4560037C-E356-444A-A015-D21F487D809E}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2010
"{90140000-00A1-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2010
"{90140000-00BA-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2010
"{90140000-0115-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{4560037C-E356-444A-A015-D21F487D809E}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-0116-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{D6C6B46A-6CE1-4561-84A0-EFD58B8AB979}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2010
"{90140000-0117-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140011-0066-0409-0000-0000000FF1CE}" = Microsoft Office Starter 2010 - English
"{91140000-0011-0000-0000-0000000FF1CE}" = Microsoft Office Professional Plus 2010
"{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{047B0968-E622-4FAA-9B4B-121FA109EDDE}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker
"{95140000-0070-0000-0000-0000000FF1CE}" = Microsoft Office 2010
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail
"{9EA3BFEE-4546-0580-9DEA-4C6E6BD47605}" = CCC Help Japanese
"{9FAE6E8D-E686-49F5-A574-0A58DFD9580C}" = Windows Live Mail
"{A0C91188-C88F-4E86-93E6-CD7C9A266649}" = Windows Live Mesh
"{A27C7332-2211-BF1C-A11D-63F15855D693}" = CCC Help Finnish
"{A3AE9B69-9205-4472-2711-96292C9C3662}" = CCC Help German
"{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer
"{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common
"{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer
"{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer
"{AB61A2E9-37D3-485D-9085-19FBDF8CEF4A}" = Windows Live Messenger
"{AC76BA86-7AD7-FFFF-7B44-AA0000000001}" = Adobe Reader X (10.1.0) MUI
"{B1BC96B5-2064-21FC-F7BD-497A84C43ECD}" = CCC Help Norwegian
"{B6D184E1-B0E3-E76D-CCA5-E1C1F6979BE5}" = CCC Help Thai
"{B906C11A-D193-4143-9FA7-E2EE8A5A8F21}" = clear.fi
"{B9E1BC15-AA94-A94E-C51F-7CA8598EAA0D}" = CCC Help Korean
"{C1B8B7BC-F89D-E4D1-B325-9387FD9700A4}" = Catalyst Control Center Localization All
"{C2695E83-CF1D-43D1-84FE-B3BEC561012A}" = Shredder
"{C5C52F9E-F728-D3F9-3C15-7597A3AB627A}" = CCC Help English
"{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail
"{C6F3D04A-E9DD-3D17-BE77-08CB6A6F1F15}" = CCC Help Czech
"{C893D8C0-1BA0-4517-B11C-E89B65E72F70}" = Windows Live Photo Common
"{CC0AE06B-E4E5-D9CF-96CD-C5A2FBE1B79F}" = CCC Help Polish
"{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform
"{CF72CF42-FA17-1273-0325-4F32B64CAB43}" = AMD VISION Engine Control Center
"{D0B44725-3666-492D-BEF6-587A14BD9BD9}" = MSVCRT_amd64
"{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}" = NTI Media Maker 9
"{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common
"{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform
"{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources
"{DDFC1993-99B8-560D-BFCE-AAD412710262}" = CCC Help Hungarian
"{DECDCB7C-58CC-4865-91AF-627F9798FE48}" = Windows Live Mesh
"{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10
"{E5B21F11-6933-4E0B-A25C-7963E3C07D11}" = Windows Live Messenger
"{EE171732-BEB4-4576-887D-CB62727F01CA}" = Acer Updater
"{EE7257A2-39A2-4D2F-9DAC-F9F25B8AE1D8}" = Skype™ 5.10
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F7E4BF50-279D-4C87-ED5A-E6850DA915AA}" = Catalyst Control Center Graphics Previews Common
"{FDB3B167-F4FA-461D-976F-286304A57B2A}" = Adobe AIR
"{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials
"Acer Registration" = Acer Registration
"Acer Screensaver" = Acer ScreenSaver
"Acer Welcome Center" = Welcome Center
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"BN_DesktopReader" = NOOK for PC
"ESET Online Scanner" = ESET Online Scanner v3
"FoozKids" = Fooz Kids
"Identity Card" = Identity Card
"InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}" = Acer Crystal Eye Webcam
"InstallShield_{0B61BBD5-DA3C-409A-8730-0C3DC3B0F270}" = Acer Backup Manager
"InstallShield_{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}" = MyWinLocker Suite
"InstallShield_{2637C347-9DAD-11D6-9EA2-00055D0CA761}" = clear.fi
"InstallShield_{613C0AC5-3A67-4B94-8B13-9176AD83F5BF}" = newsXpresso
"InstallShield_{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}" = NTI Media Maker 9
"LManager" = Launch Manager
"Office14.Click2Run" = Microsoft Office Click-to-Run 2010
"Office14.PROPLUSR" = Microsoft Office Professional Plus 2010
"WildTangent acer Master Uninstall" = Acer Games
"WinLiveSuite" = Windows Live Essentials
"WTA-373e0ada-a9b1-48c9-ae69-ab5a517f45fc" = Chuzzle Deluxe
"WTA-38ee7bde-84b0-40e4-8ca5-024192532e49" = Governor of Poker 2 Premium Edition
"WTA-3f81fd3e-9526-4765-a2e3-3884131ec1b1" = Polar Golfer
"WTA-490d524a-c8b0-4551-9a10-dacdc223899c" = Build-a-lot 4 - Power Source
"WTA-5a7e3b9f-3db9-46fb-8940-a53a44d4a225" = Jewel Match 3
"WTA-5e0f7651-112b-4cf3-9dde-246789eb8854" = Plants vs. Zombies - Game of the Year
"WTA-6d106d6e-53b1-40cf-921c-d923bbd44b94" = Penguins!
"WTA-6e7056ee-fa20-4809-9a23-cbaed0020384" = FATE: The Cursed King
"WTA-731a82ed-5c95-4571-ab1f-14a986377a0d" = Bejeweled 2 Deluxe
"WTA-909840bd-fec2-4043-a434-f64a341ed23b" = Mystery of Mortlake Mansion
"WTA-945df9d7-8481-4593-8329-917287d313a5" = Torchlight
"WTA-97c276ce-0f2e-4075-9dae-ee4185024946" = Agatha Christie - Death on the Nile
"WTA-9978f279-f5a1-437f-b8f6-559313d7bff7" = Chronicles of Albian
"WTA-a3c262d0-da47-40cd-860a-9e944509a832" = Virtual Villagers 5 - New Believers
"WTA-ad9ff3d9-4e05-4a24-a01b-e2e43155bbdc" = Zuma's Revenge
"WTA-c06471c8-41e5-48eb-8703-e069b9f2ede9" = Final Drive: Nitro
"WTA-ec9c2049-fa84-43ac-bd82-e8dd5418b96a" = Polar Bowler
"WTA-f2f3e31d-fe8f-41f1-b832-2e92dc783127" = Cradle of Rome 2
"WTA-fb8568b8-9563-4026-8507-5a08991b80d3" = Dora's World Adventure

========== HKEY_USERS Uninstall List ==========

[HKEY_USERS\S-1-5-21-2809887810-2946258741-351609197-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Dropbox" = Dropbox
"Google Chrome" = Google Chrome
"Spotify" = Spotify

========== Last 20 Event Log Errors ==========

[ Application Events ]
Error - 7/9/2012 12:28:31 PM | Computer Name = Kate-PC | Source = CVHSVC | ID = 100
Description = Information only. (Patch task for {90140011-0066-0409-0000-0000000FF1CE}):
DownloadLatest Failed: There are currently no active network connections. Background
Intelligent Transfer Service (BITS) will try again when an adapter is connected.


Error - 7/12/2012 5:55:54 AM | Computer Name = Kate-PC | Source = McLogEvent | ID = 5051
Description =

Error - 8/4/2012 11:12:00 PM | Computer Name = Kate-PC | Source = CVHSVC | ID = 100
Description = Information only. (Patch task for {90140011-0066-0409-0000-0000000FF1CE}):
DownloadLatest Failed: There are currently no active network connections. Background
Intelligent Transfer Service (BITS) will try again when an adapter is connected.


Error - 8/19/2012 7:38:55 PM | Computer Name = Kate-PC | Source = Office Software Protection Platform Service | ID = 8200
Description = License acquisition failure details. hr=0xC004C008

Error - 8/19/2012 7:38:55 PM | Computer Name = Kate-PC | Source = Office Software Protection Platform Service | ID = 1014
Description = Acquisition of End User License failed. hr=0xC004C008 Sku Id=71af7e84-93e6-4363-9b69-699e04e74071

Error - 8/19/2012 7:42:02 PM | Computer Name = Kate-PC | Source = Office Software Protection Platform Service | ID = 8200
Description = License acquisition failure details. hr=0xC004C008

Error - 8/19/2012 7:42:02 PM | Computer Name = Kate-PC | Source = Office Software Protection Platform Service | ID = 1014
Description = Acquisition of End User License failed. hr=0xC004C008 Sku Id=71af7e84-93e6-4363-9b69-699e04e74071

Error - 8/19/2012 7:45:41 PM | Computer Name = Kate-PC | Source = Office Software Protection Platform Service | ID = 8200
Description = License acquisition failure details. hr=0xC004C008

Error - 8/19/2012 7:45:41 PM | Computer Name = Kate-PC | Source = Office Software Protection Platform Service | ID = 1014
Description = Acquisition of End User License failed. hr=0xC004C008 Sku Id=71af7e84-93e6-4363-9b69-699e04e74071

Error - 9/1/2012 4:26:00 PM | Computer Name = Kate-PC | Source = CVHSVC | ID = 100
Description = Information only. (Patch task for {90140011-0066-0409-0000-0000000FF1CE}):
DownloadLatest Failed: There are currently no active network connections. Background
Intelligent Transfer Service (BITS) will try again when an adapter is connected.


[ System Events ]
Error - 9/25/2012 10:36:13 PM | Computer Name = Kate-PC | Source = Service Control Manager | ID = 7001
Description = The Computer Browser service depends on the Server service which failed
to start because of the following error: %%1068

Error - 9/25/2012 10:36:13 PM | Computer Name = Kate-PC | Source = Service Control Manager | ID = 7001
Description = The Computer Browser service depends on the Server service which failed
to start because of the following error: %%1068

Error - 9/25/2012 10:36:13 PM | Computer Name = Kate-PC | Source = Service Control Manager | ID = 7001
Description = The Computer Browser service depends on the Server service which failed
to start because of the following error: %%1068

Error - 9/25/2012 10:36:23 PM | Computer Name = Kate-PC | Source = Service Control Manager | ID = 7001
Description = The Computer Browser service depends on the Server service which failed
to start because of the following error: %%1068

Error - 9/25/2012 10:36:23 PM | Computer Name = Kate-PC | Source = Service Control Manager | ID = 7001
Description = The Computer Browser service depends on the Server service which failed
to start because of the following error: %%1068

Error - 9/25/2012 10:36:23 PM | Computer Name = Kate-PC | Source = Service Control Manager | ID = 7001
Description = The Computer Browser service depends on the Server service which failed
to start because of the following error: %%1068

Error - 9/25/2012 11:00:27 PM | Computer Name = Kate-PC | Source = volsnap | ID = 393230
Description = The shadow copies of volume C: were aborted because of an IO failure
on volume C:.

Error - 9/26/2012 6:22:25 AM | Computer Name = Kate-PC | Source = Service Control Manager | ID = 7009
Description = A timeout was reached (30000 milliseconds) while waiting for the Windows
Error Reporting Service service to connect.

Error - 9/26/2012 6:33:02 AM | Computer Name = Kate-PC | Source = volsnap | ID = 393230
Description = The shadow copies of volume C: were aborted because of an IO failure
on volume C:.

Error - 9/28/2012 2:41:00 PM | Computer Name = Kate-PC | Source = DCOM | ID = 10010
Description =


< End of report >
And the OTL.txt file:


OTL logfile created on: 10/1/2012 10:03:05 PM - Run 1
OTL by OldTimer - Version 3.2.70.1 Folder = C:\Users\Kate\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

7.47 Gb Total Physical Memory | 6.08 Gb Available Physical Memory | 81.30% Memory free
14.95 Gb Paging File | 13.51 Gb Available in Paging File | 90.40% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 450.04 Gb Total Space | 385.32 Gb Free Space | 85.62% Space Free | Partition Type: NTFS

Computer Name: KATE-PC | User Name: Kate | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - C:\Users\Kate\Downloads\OTL.exe (OldTimer Tools)
PRC - C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe (Microsoft Corporation)
PRC - C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe (Microsoft Corporation)
PRC - C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe (CyberLink Corp.)
PRC - C:\Program Files (x86)\Acer\clear.fi\MVP\clear.fiAgent.exe (CyberLink Corp.)
PRC - C:\Program Files (x86)\Acer\clear.fi\MVP\.\Kernel\DMR\DMREngine.exe ()
PRC - c:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe (Adobe Systems Incorporated)
PRC - C:\Program Files (x86)\Acer\Registration\GREGsvc.exe (Acer Incorporated)
PRC - C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe (NTI Corporation)
PRC - C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe (NTI Corporation)
PRC - C:\Program Files\Acer\Acer Updater\UpdaterService.exe (Acer Incorporated)
PRC - C:\Program Files (x86)\Launch Manager\LMutilps32.exe (Dritek System Inc.)
PRC - C:\Program Files (x86)\Launch Manager\LMworker.exe (Dritek System Inc.)
PRC - C:\Program Files (x86)\Launch Manager\LManager.exe (Dritek System Inc.)
PRC - C:\Program Files (x86)\Launch Manager\dsiwmis.exe (Dritek System Inc.)


========== Modules (No Company Name) ==========

MOD - C:\Program Files (x86)\Acer\clear.fi\MVP\Kernel\DMR\CLNetMediaDMA.dll ()
MOD - C:\Program Files (x86)\Acer\clear.fi\MVP\.\Kernel\DMR\DMREngine.exe ()
MOD - C:\Program Files (x86)\NTI\Acer Backup Manager\sqlite3.dll ()


========== Services (SafeList) ==========

SRV:64bit: - (NisSrv) – c:\Program Files\Microsoft Security Client\NisSrv.exe (Microsoft Corporation)
SRV:64bit: - (MsMpSvc) – c:\Program Files\Microsoft Security Client\MsMpEng.exe (Microsoft Corporation)
SRV:64bit: - (AMD External Events Utility) – C:\Windows\SysNative\atiesrxx.exe (AMD)
SRV:64bit: - (ePowerSvc) – C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe (Acer Incorporated)
SRV:64bit: - (Live Updater Service) – C:\Program Files\Acer\Acer Updater\UpdaterService.exe (Acer Incorporated)
SRV:64bit: - (wlcrasvc) – C:\Program Files\Windows Live\Mesh\wlcrasvc.exe (Microsoft Corporation)
SRV:64bit: - (WinDefend) – C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation)
SRV - (SkypeUpdate) – C:\Program Files (x86)\Skype\Updater\Updater.exe (Skype Technologies)
SRV - (FLEXnet Licensing Service) – C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe (Acresso Software Inc.)
SRV - (sftvsa) – C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe (Microsoft Corporation)
SRV - (sftlist) – C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe (Microsoft Corporation)
SRV - (EgisTec Ticket Service) – C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe (Egis Technology Inc. )
SRV - (AdobeARMservice) – c:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe (Adobe Systems Incorporated)
SRV - (GREGService) – C:\Program Files (x86)\Acer\Registration\GREGsvc.exe (Acer Incorporated)
SRV - (NTI IScheduleSvc) – C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe (NTI Corporation)
SRV - (DsiWMIService) – C:\Program Files (x86)\Launch Manager\dsiwmis.exe (Dritek System Inc.)
SRV - (GamesAppService) – C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe (WildTangent, Inc.)
SRV - (clr_optimization_v4.0.30319_32) – C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe (Microsoft Corporation)
SRV - (clr_optimization_v2.0.50727_32) – C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe (Microsoft Corporation)


========== Driver Services (SafeList) ==========

DRV:64bit: - (NisDrv) – C:\Windows\SysNative\drivers\NisDrvWFP.sys (Microsoft Corporation)
DRV:64bit: - (Fs_Rec) – C:\Windows\SysNative\drivers\fs_rec.sys (Microsoft Corporation)
DRV:64bit: - (mwlPSDVDisk) – C:\Windows\SysNative\drivers\mwlPSDVDisk.sys (Egis Technology Inc.)
DRV:64bit: - (mwlPSDFilter) – C:\Windows\SysNative\drivers\mwlPSDFilter.sys (Egis Technology Inc.)
DRV:64bit: - (mwlPSDNServ) – C:\Windows\SysNative\drivers\mwlPSDNserv.sys (Egis Technology Inc.)
DRV:64bit: - (amdkmdag) – C:\Windows\SysNative\drivers\atikmdag.sys (ATI Technologies Inc.)
DRV:64bit: - (amdkmdap) – C:\Windows\SysNative\drivers\atikmpag.sys (Advanced Micro Devices, Inc.)
DRV:64bit: - (SynTP) – C:\Windows\SysNative\drivers\SynTP.sys (Synaptics Incorporated)
DRV:64bit: - (Sftvol) – C:\Windows\SysNative\drivers\Sftvollh.sys (Microsoft Corporation)
DRV:64bit: - (Sftplay) – C:\Windows\SysNative\drivers\Sftplaylh.sys (Microsoft Corporation)
DRV:64bit: - (Sftredir) – C:\Windows\SysNative\drivers\Sftredirlh.sys (Microsoft Corporation)
DRV:64bit: - (Sftfs) – C:\Windows\SysNative\drivers\Sftfslh.sys (Microsoft Corporation)
DRV:64bit: - (usbfilter) – C:\Windows\SysNative\drivers\usbfilter.sys (Advanced Micro Devices)
DRV:64bit: - (amd_xata) – C:\Windows\SysNative\drivers\amd_xata.sys (Advanced Micro Devices)
DRV:64bit: - (amd_sata) – C:\Windows\SysNative\drivers\amd_sata.sys (Advanced Micro Devices)
DRV:64bit: - (bScsiMSa) – C:\Windows\SysNative\drivers\bScsiMSa.sys (Broadcom Corporation)
DRV:64bit: - (AtiHDAudioService) – C:\Windows\SysNative\drivers\AtihdW76.sys (Advanced Micro Devices)
DRV:64bit: - (amdsata) – C:\Windows\SysNative\drivers\amdsata.sys (Advanced Micro Devices)
DRV:64bit: - (amdxata) – C:\Windows\SysNative\drivers\amdxata.sys (Advanced Micro Devices)
DRV:64bit: - (BCM43XX) – C:\Windows\SysNative\drivers\BCMWL664.SYS (Broadcom Corporation)
DRV:64bit: - (k57nd60a) – C:\Windows\SysNative\drivers\k57nd60a.sys (Broadcom Corporation)
DRV:64bit: - (b57xdmp) – C:\Windows\SysNative\drivers\b57xdmp.sys (Broadcom Corporation)
DRV:64bit: - (b57xdbd) – C:\Windows\SysNative\drivers\b57xdbd.sys (Broadcom Corporation)
DRV:64bit: - (bScsiSDa) – C:\Windows\SysNative\drivers\bScsiSDa.sys (Broadcom Corporation)
DRV:64bit: - (TsUsbFlt) – C:\Windows\SysNative\drivers\TsUsbFlt.sys (Microsoft Corporation)
DRV:64bit: - (sdbus) – C:\Windows\SysNative\drivers\sdbus.sys (Microsoft Corporation)
DRV:64bit: - (HpSAMD) – C:\Windows\SysNative\drivers\HpSAMD.sys (Hewlett-Packard Company)
DRV:64bit: - (TsUsbGD) – C:\Windows\SysNative\drivers\TsUsbGD.sys (Microsoft Corporation)
DRV:64bit: - (UBHelper) – C:\Windows\SysNative\drivers\UBHelper.sys (NTI Corporation)
DRV:64bit: - (NTIDrvr) – C:\Windows\SysNative\drivers\NTIDrvr.sys (NTI Corporation)
DRV:64bit: - (amdsbs) – C:\Windows\SysNative\drivers\amdsbs.sys (AMD Technologies Inc.)
DRV:64bit: - (LSI_SAS2) – C:\Windows\SysNative\drivers\lsi_sas2.sys (LSI Corporation)
DRV:64bit: - (stexstor) – C:\Windows\SysNative\drivers\stexstor.sys (Promise Technology)
DRV:64bit: - (L1E) – C:\Windows\SysNative\drivers\L1E62x64.sys (Atheros Communications, Inc.)
DRV:64bit: - (igfx) – C:\Windows\SysNative\drivers\igdkmd64.sys (Intel Corporation)
DRV:64bit: - (ebdrv) – C:\Windows\SysNative\drivers\evbda.sys (Broadcom Corporation)
DRV:64bit: - (b06bdrv) – C:\Windows\SysNative\drivers\bxvbda.sys (Broadcom Corporation)
DRV:64bit: - (b57nd60a) – C:\Windows\SysNative\drivers\b57nd60a.sys (Broadcom Corporation)
DRV:64bit: - (hcw85cir) – C:\Windows\SysNative\drivers\hcw85cir.sys (Hauppauge Computer Works, Inc.)
DRV - (WIMMount) – C:\Windows\SysWOW64\drivers\wimmount.sys (Microsoft Corporation)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://acer.msn.com
IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}…rc=IE-SearchBox
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://acer.msn.com
IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}…rc=IE-SearchBox


IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



IE - HKU\S-1-5-21-2809887810-2946258741-351609197-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://acer.msn.com
IE - HKU\S-1-5-21-2809887810-2946258741-351609197-1000\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKU\S-1-5-21-2809887810-2946258741-351609197-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0


========== FireFox ==========

FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~2\MICROS~4\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3538.0513: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3555.0308: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@WildTangent.com/GamesAppPresenceDetector,Version=1.0: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\1\NP_wtapp.dll ()
FF - HKLM\Software\MozillaPlugins\Adobe Reader: c:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Users\Kate\AppData\Local\Google\Update\1.3.21.123\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Users\Kate\AppData\Local\Google\Update\1.3.21.123\npGoogleUpdate3.dll (Google Inc.)



========== Chrome ==========

CHR - homepage: http://www.google.com/
CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{g
oogle:searchFieldtrialParameter}sourceid=chrome&ie;={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&hl;={language}&q;={searchTerms},
CHR - homepage: http://www.google.com/
CHR - plugin: Remoting Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Users\Kate\AppData\Local\Google\Chrome\Application\22.0.1229.79\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Users\Kate\AppData\Local\Google\Chrome\Application\22.0.1229.79\pdf.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Users\Kate\AppData\Local\Google\Chrome\Application\22.0.1229.79\gcswf32.dll
CHR - plugin: Adobe Acrobat (Enabled) = c:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll
CHR - plugin: Silverlight Plug-In (Enabled) = C:\Program Files (x86)\Microsoft Silverlight\4.0.50401.0\npctrl.dll
CHR - plugin: WildTangent Games App Presence Detector (Enabled) = C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
CHR - plugin: Windows Live\u0099 Photo Gallery (Enabled) = C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
CHR - plugin: Google Update (Enabled) = C:\Users\Kate\AppData\Local\Google\Update\1.3.21.111\npGoogleUpdate3.dll
CHR - plugin: McAfee SecurityCenter (Enabled) = c:\progra~2\mcafee\msc\npmcsn~1.dll
CHR - Extension: YouTube = C:\Users\Kate\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0\
CHR - Extension: Google Search = C:\Users\Kate\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_0\
CHR - Extension: Gmail = C:\Users\Kate\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\

O1 HOSTS File: ([2012/10/01 19:52:05 | 000,000,027 | —- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2:64bit: - BHO: (SteadyVideoBHO Class) - {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - C:\Program Files\AMD\SteadyVideo\SteadyVideo.dll (Advanced Micro Devices)
O2 - BHO: (SteadyVideoBHO Class) - {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - C:\Program Files (x86)\AMD\SteadyVideo\SteadyVideo.dll (Advanced Micro Devices)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4:64bit: - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4:64bit: - HKLM..\Run: [Power Management] C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe (Acer Incorporated)
O4:64bit: - HKLM..\Run: [RtHDVBg_Dolby] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe (Realtek Semiconductor)
O4:64bit: - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
O4 - HKLM..\Run: [ArcadeMovieService] C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe (CyberLink Corp.)
O4 - HKLM..\Run: [BackupManagerTray] C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe (NTI Corporation)
O4 - HKLM..\Run: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe (Dritek System Inc.)
O4 - HKLM..\Run: [StartCCC] C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe (Advanced Micro Devices, Inc.)
O4 - HKLM..\Run: [SuiteTray] C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe (Egis Technology Inc.)
O4 - HKU\S-1-5-21-2809887810-2946258741-351609197-1000..\Run: [Spotify] C:\Users\Kate\AppData\Roaming\Spotify\Spotify.exe (Spotify Ltd)
O4 - HKU\S-1-5-21-2809887810-2946258741-351609197-1000..\Run: [Spotify Web Helper] C:\Users\Kate\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe ()
O4 - Startup: C:\Users\Kate\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dropbox.lnk = C:\Users\Kate\AppData\Roaming\Dropbox\bin\Dropbox.exe (Dropbox, Inc.)
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-2809887810-2946258741-351609197-1000\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-2809887810-2946258741-351609197-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O9 - Extra Button: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll (Evernote Corp., 333 W Evelyn Ave. Mountain View, CA 94041)
O9 - Extra 'Tools' menuitem : @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll (Evernote Corp., 333 W Evelyn Ave. Mountain View, CA 94041)
O13 - gopher Prefix: missing
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{27F4C414-DE0A-4507-9244-FFAC8A2F4ED4}: DhcpNameServer = [removed]
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{2A03CC53-B7CF-4B93-A731-40DB6ABBDC3E}: DhcpNameServer = 192.168.1.1
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O18:64bit: - Protocol\Filter\video/mp4 {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files\AMD\SteadyVideo\VideoMIMEFilter.dll (Advanced Micro Devices)
O18:64bit: - Protocol\Filter\video/x-flv {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files\AMD\SteadyVideo\VideoMIMEFilter.dll (Advanced Micro Devices)
O18 - Protocol\Filter\video/mp4 {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll (Advanced Micro Devices)
O18 - Protocol\Filter\video/x-flv {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll (Advanced Micro Devices)
O20:64bit: - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] – "%1" %*
O35:64bit: - HKLM\..exefile [open] – "%1" %*
O35 - HKLM\..comfile [open] – "%1" %*
O35 - HKLM\..exefile [open] – "%1" %*
O37:64bit: - HKLM\…com [@ = ComFile] – "%1" %*
O37:64bit: - HKLM\…exe [@ = exefile] – "%1" %*
O37 - HKLM\…com [@ = ComFile] – "%1" %*
O37 - HKLM\…exe [@ = exefile] – "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)


CREATERESTOREPOINT
Restore point Set: OTL Restore Point

========== Files/Folders - Created Within 30 Days ==========

[2012/10/01 18:41:15 | 000,518,144 | —- | C] (SteelWerX) – C:\Windows\SWREG.exe
[2012/10/01 18:41:15 | 000,406,528 | —- | C] (SteelWerX) – C:\Windows\SWSC.exe
[2012/10/01 18:41:15 | 000,060,416 | —- | C] (NirSoft) – C:\Windows\NIRCMD.exe
[2012/10/01 18:39:16 | 000,000,000 | —D | C] – C:\Qoobox
[2012/10/01 18:39:00 | 000,000,000 | —D | C] – C:\Windows\erdnt
[2012/09/30 20:40:16 | 000,000,000 | —D | C] – C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
[2012/09/30 20:40:15 | 000,025,928 | —- | C] (Malwarebytes Corporation) – C:\Windows\SysNative\drivers\mbam.sys
[2012/09/30 20:40:15 | 000,000,000 | —D | C] – C:\Program Files (x86)\Malwarebytes' Anti-Malware
[2012/09/30 18:14:24 | 000,000,000 | —D | C] – C:\Program Files (x86)\ESET
[2012/09/30 16:56:25 | 000,000,000 | —D | C] – C:\Users\Kate\Desktop\Computer Fixing Thing
[2012/09/17 20:24:04 | 000,000,000 | —D | C] – C:\Users\Kate\Desktop\Dresden Books
[2012/09/13 10:46:36 | 000,000,000 | —D | C] – C:\Users\Kate\Documents\Amazon MP3
[2012/09/13 10:46:36 | 000,000,000 | —D | C] – C:\Users\Kate\AppData\Roaming\Amazon
[2012/09/13 10:46:14 | 000,000,000 | —D | C] – C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Amazon
[2012/09/13 10:46:12 | 000,000,000 | —D | C] – C:\Program Files (x86)\Amazon
[2012/09/12 20:53:20 | 000,000,000 | —D | C] – C:\Users\Kate\Desktop\Microsoft Office 2010
[2012/09/12 20:52:16 | 000,000,000 | R–D | C] – C:\Users\Kate\Dropbox
[2012/09/12 20:50:21 | 000,000,000 | —D | C] – C:\Users\Kate\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Dropbox
[2012/09/12 20:49:32 | 000,000,000 | —D | C] – C:\Users\Kate\AppData\Roaming\Dropbox
[2012/09/12 20:45:37 | 000,000,000 | —D | C] – C:\Users\Kate\AppData\Roaming\Skype
[2012/09/12 20:45:27 | 000,000,000 | —D | C] – C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Skype
[2012/09/12 20:45:27 | 000,000,000 | —D | C] – C:\Program Files (x86)\Common Files\Skype
[2012/09/12 20:45:21 | 000,000,000 | R–D | C] – C:\Program Files (x86)\Skype
[2012/09/03 19:14:37 | 000,000,000 | —D | C] – C:\Users\Kate\AppData\Local\{B3D0EB15-9482-451F-8EBA-B865B347092B}

========== Files - Modified Within 30 Days ==========

[2012/10/01 21:32:00 | 000,000,904 | —- | M] () – C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-2809887810-2946258741-351609197-1000UA.job
[2012/10/01 19:52:05 | 000,000,027 | —- | M] () – C:\Windows\SysNative\drivers\etc\hosts
[2012/10/01 18:39:04 | 000,000,852 | —- | M] () – C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-2809887810-2946258741-351609197-1000Core.job
[2012/10/01 18:29:06 | 000,024,656 | -H– | M] () – C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2012/10/01 18:29:06 | 000,024,656 | -H– | M] () – C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2012/10/01 18:20:54 | 000,067,584 | –S- | M] () – C:\Windows\bootstat.dat
[2012/10/01 18:20:48 | 1724,469,247 | -HS- | M] () – C:\hiberfil.sys
[2012/09/30 20:40:16 | 000,001,113 | —- | M] () – C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2012/09/28 16:55:43 | 000,063,825 | —- | M] () – C:\Users\Kate\Desktop\Bas and Kate.jpg
[2012/09/26 19:14:52 | 000,001,945 | —- | M] () – C:\Windows\epplauncher.mif
[2012/09/26 19:14:51 | 000,660,770 | —- | M] () – C:\Windows\SysNative\perfh009.dat
[2012/09/26 19:14:51 | 000,121,408 | —- | M] () – C:\Windows\SysNative\perfc009.dat
[2012/09/13 14:06:40 | 000,783,160 | —- | M] () – C:\Windows\SysNative\PerfStringBackup.INI
[2012/09/13 14:02:41 | 000,427,816 | —- | M] () – C:\Windows\SysNative\FNTCACHE.DAT
[2012/09/12 20:52:16 | 000,001,041 | —- | M] () – C:\Users\Kate\Desktop\Dropbox.lnk
[2012/09/12 20:50:34 | 000,001,051 | —- | M] () – C:\Users\Kate\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dropbox.lnk
[2012/09/12 20:45:27 | 000,002,515 | —- | M] () – C:\Users\Public\Desktop\Skype.lnk
[2012/09/07 17:04:46 | 000,025,928 | —- | M] (Malwarebytes Corporation) – C:\Windows\SysNative\drivers\mbam.sys

========== Files Created - No Company Name ==========

[2012/10/01 18:41:15 | 000,256,000 | —- | C] () – C:\Windows\PEV.exe
[2012/10/01 18:41:15 | 000,208,896 | —- | C] () – C:\Windows\MBR.exe
[2012/10/01 18:41:15 | 000,098,816 | —- | C] () – C:\Windows\sed.exe
[2012/10/01 18:41:15 | 000,080,412 | —- | C] () – C:\Windows\grep.exe
[2012/10/01 18:41:15 | 000,068,096 | —- | C] () – C:\Windows\zip.exe
[2012/09/30 20:40:16 | 000,001,113 | —- | C] () – C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2012/09/28 16:55:43 | 000,063,825 | —- | C] () – C:\Users\Kate\Desktop\Bas and Kate.jpg
[2012/09/12 20:52:16 | 000,001,041 | —- | C] () – C:\Users\Kate\Desktop\Dropbox.lnk
[2012/09/12 20:50:34 | 000,001,051 | —- | C] () – C:\Users\Kate\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dropbox.lnk
[2012/02/01 21:39:23 | 000,000,000 | —- | C] () – C:\Windows\ativpsrm.bin
[2012/02/01 21:37:23 | 000,797,310 | —- | C] () – C:\Windows\SysWow64\PerfStringBackup.INI
[2012/02/01 21:14:51 | 000,000,267 | —- | C] () – C:\Windows\LaunApp.ini
[2012/02/01 21:05:10 | 000,003,929 | —- | C] () – C:\Windows\SysWow64\atipblag.dat
[2012/02/01 21:03:10 | 000,001,174 | —- | C] () – C:\Windows\WPatchProgress.ini
[2011/11/02 18:37:44 | 000,000,445 | —- | C] () – C:\Windows\Prelaunch.ini
[2011/11/02 18:37:44 | 000,000,395 | —- | C] () – C:\Windows\WisPriority.ini
[2011/11/02 18:37:44 | 000,000,168 | —- | C] () – C:\Windows\WisLangCode.ini
[2011/10/12 16:36:46 | 000,056,832 | —- | C] () – C:\Windows\SysWow64\OpenVideo.dll

========== ZeroAccess Check ==========

[2009/07/14 00:55:00 | 000,000,227 | RHS- | M] () – C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll – [2012/06/09 01:43:10 | 014,172,672 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll – [2012/06/09 00:41:00 | 012,873,728 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll – [2009/07/13 21:40:51 | 000,909,312 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll – [2010/11/20 23:24:25 | 000,606,208 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll – [2009/07/13 21:41:56 | 000,505,856 | —- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

========== LOP Check ==========

[2012/09/27 20:39:15 | 000,000,000 | —D | M] – C:\Users\Kate\AppData\Roaming\Amazon
[2012/06/11 23:00:03 | 000,000,000 | —D | M] – C:\Users\Kate\AppData\Roaming\Barnes & Noble
[2012/10/01 18:25:38 | 000,000,000 | —D | M] – C:\Users\Kate\AppData\Roaming\Dropbox
[2012/06/26 22:48:39 | 000,000,000 | —D | M] – C:\Users\Kate\AppData\Roaming\Rovio
[2012/06/11 23:00:29 | 000,000,000 | —D | M] – C:\Users\Kate\AppData\Roaming\Screensaver
[2012/08/29 18:55:24 | 000,000,000 | —D | M] – C:\Users\Kate\AppData\Roaming\SoftGrid Client
[2012/10/01 18:21:22 | 000,000,000 | —D | M] – C:\Users\Kate\AppData\Roaming\Spotify
[2012/06/11 23:56:38 | 000,000,000 | —D | M] – C:\Users\Kate\AppData\Roaming\TP
[2012/06/13 10:48:36 | 000,000,000 | —D | M] – C:\Users\Kate\AppData\Roaming\WildTangent

========== Purity Check ==========



========== Custom Scans ==========

< MD5 for: EXPLORER.EXE >
[2011/02/26 01:19:21 | 002,616,320 | —- | M] (Microsoft Corporation) MD5=0FB9C74046656D1579A64660AD67B746 – C:\Windows\winsxs\wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21669_none_ba87e574ddfe652d\explorer.exe
[2011/02/25 02:19:30 | 002,871,808 | —- | M] (Microsoft Corporation) MD5=332FEAB1435662FC6C672E25BEB37BE3 – C:\Windows\erdnt\cache86\explorer.exe
[2011/02/25 02:19:30 | 002,871,808 | —- | M] (Microsoft Corporation) MD5=332FEAB1435662FC6C672E25BEB37BE3 – C:\Windows\explorer.exe
[2011/02/25 02:19:30 | 002,871,808 | —- | M] (Microsoft Corporation) MD5=332FEAB1435662FC6C672E25BEB37BE3 – C:\Windows\winsxs\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17567_none_afa79dc39081d0ba\explorer.exe
[2011/02/26 02:14:34 | 002,871,808 | —- | M] (Microsoft Corporation) MD5=3B69712041F3D63605529BD66DC00C48 – C:\Windows\winsxs\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21669_none_b0333b22a99da332\explorer.exe
[2010/11/20 23:24:25 | 002,616,320 | —- | M] (Microsoft Corporation) MD5=40D777B7A95E00593EB1568C68514493 – C:\Windows\winsxs\wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17514_none_ba2f56d3c4bcbafb\explorer.exe
[2011/02/25 01:30:54 | 002,616,320 | —- | M] (Microsoft Corporation) MD5=8B88EBBB05A0E56B7DCC708498C02B3E – C:\Windows\SysWOW64\explorer.exe
[2011/02/25 01:30:54 | 002,616,320 | —- | M] (Microsoft Corporation) MD5=8B88EBBB05A0E56B7DCC708498C02B3E – C:\Windows\winsxs\wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17567_none_b9fc4815c4e292b5\explorer.exe
[2010/11/20 23:24:11 | 002,872,320 | —- | M] (Microsoft Corporation) MD5=AC4C51EB24AA95B77F705AB159189E24 – C:\Windows\winsxs\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17514_none_afdaac81905bf900\explorer.exe

< MD5 for: SVCHOST.EXE >
[2012/09/07 17:04:42 | 000,218,696 | —- | M] () MD5=4E0D8C9F83B7FD82393F7D8CCC27E7AE – C:\Program Files (x86)\Malwarebytes' Anti-Malware\Chameleon\svchost.exe
[2009/07/13 21:14:41 | 000,020,992 | —- | M] (Microsoft Corporation) MD5=54A47F6B5E09A77E61649109C6A08866 – C:\Windows\erdnt\cache86\svchost.exe
[2009/07/13 21:14:41 | 000,020,992 | —- | M] (Microsoft Corporation) MD5=54A47F6B5E09A77E61649109C6A08866 – C:\Windows\SysWOW64\svchost.exe
[2009/07/13 21:14:41 | 000,020,992 | —- | M] (Microsoft Corporation) MD5=54A47F6B5E09A77E61649109C6A08866 – C:\Windows\winsxs\x86_microsoft-windows-services-svchost_31bf3856ad364e35_6.1.7600.16385_none_b591afc466a15356\svchost.exe
[2009/07/13 21:39:46 | 000,027,136 | —- | M] (Microsoft Corporation) MD5=C78655BC80301D76ED4FEF1C1EA40A7D – C:\Windows\erdnt\cache64\svchost.exe
[2009/07/13 21:39:46 | 000,027,136 | —- | M] (Microsoft Corporation) MD5=C78655BC80301D76ED4FEF1C1EA40A7D – C:\Windows\SysNative\svchost.exe
[2009/07/13 21:39:46 | 000,027,136 | —- | M] (Microsoft Corporation) MD5=C78655BC80301D76ED4FEF1C1EA40A7D – C:\Windows\winsxs\amd64_microsoft-windows-services-svchost_31bf3856ad364e35_6.1.7600.16385_none_11b04b481efec48c\svchost.exe

< MD5 for: USERINIT.EXE >
[2010/11/20 23:23:55 | 000,026,624 | —- | M] (Microsoft Corporation) MD5=61AC3EFDFACFDD3F0F11DD4FD4044223 – C:\Windows\erdnt\cache86\userinit.exe
[2010/11/20 23:23:55 | 000,026,624 | —- | M] (Microsoft Corporation) MD5=61AC3EFDFACFDD3F0F11DD4FD4044223 – C:\Windows\SysWOW64\userinit.exe
[2010/11/20 23:23:55 | 000,026,624 | —- | M] (Microsoft Corporation) MD5=61AC3EFDFACFDD3F0F11DD4FD4044223 – C:\Windows\winsxs\x86_microsoft-windows-userinit_31bf3856ad364e35_6.1.7601.17514_none_de3024012ff21116\userinit.exe
[2010/11/20 23:24:28 | 000,030,720 | —- | M] (Microsoft Corporation) MD5=BAFE84E637BF7388C96EF48D4D3FDD53 – C:\Windows\erdnt\cache64\userinit.exe
[2010/11/20 23:24:28 | 000,030,720 | —- | M] (Microsoft Corporation) MD5=BAFE84E637BF7388C96EF48D4D3FDD53 – C:\Windows\SysNative\userinit.exe
[2010/11/20 23:24:28 | 000,030,720 | —- | M] (Microsoft Corporation) MD5=BAFE84E637BF7388C96EF48D4D3FDD53 – C:\Windows\winsxs\amd64_microsoft-windows-userinit_31bf3856ad364e35_6.1.7601.17514_none_3a4ebf84e84f824c\userinit.exe

< MD5 for: WINLOGON.EXE >
[2010/11/20 23:24:29 | 000,390,656 | —- | M] (Microsoft Corporation) MD5=1151B1BAA6F350B1DB6598E0FEA7C457 – C:\Windows\erdnt\cache64\winlogon.exe
[2010/11/20 23:24:29 | 000,390,656 | —- | M] (Microsoft Corporation) MD5=1151B1BAA6F350B1DB6598E0FEA7C457 – C:\Windows\SysNative\winlogon.exe
[2010/11/20 23:24:29 | 000,390,656 | —- | M] (Microsoft Corporation) MD5=1151B1BAA6F350B1DB6598E0FEA7C457 – C:\Windows\winsxs\amd64_microsoft-windows-winlogon_31bf3856ad364e35_6.1.7601.17514_none_cde90685eb910636\winlogon.exe
[2012/09/07 17:04:42 | 000,218,696 | —- | M] () MD5=4E0D8C9F83B7FD82393F7D8CCC27E7AE – C:\Program Files (x86)\Malwarebytes' Anti-Malware\Chameleon\winlogon.exe

< End of report >
Hi,

I am not seeing any signs of malware that is jumping out at me. Let's try this…

First open an elevated command prompt > Click Start and type cmd in Start Search.
When cmd.exe populates above, right click it and select Run as Administrator to open an elevated command prompt.

Copy the contents of the code box > right click in the command window and select paste >> Press Enter (do one line at a time if there are more than one)
chkdsk /f
Allow any prompts that come up and when complete please reboot your system and let me know how your system is behaving. :)
Hello again, So when I copied that command into the Command window, it said this: "This type of file system is NTFS. Cannot lock current drive. Chkdsk cannot run because the volume is in use by another process. Would you like this volume to be checked the next time the system restarts?" I wasn't sure if that is what was supposed to happen, so I didn't touch anything. What should I do at this point? Thanks! –Kate
Hi, Ok, so I allowed the scan and restarted my computer. The scan ran through in about 15 minutes. It still took my computer longer than usual to start up, but some of the seizing and glitchy-ness seems to be a little bit better. That scan didn't give me a log file though. Was I supposed to get one? Thanks! –Kate

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