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Spyware / Malware / Virus Removal

Sluggish Laptop Performance [Solved]

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Post #2
Hi,

My laptop's performance is extremely sluggish. Please could you take a look at the HijackThis log and let me know if there’s anything I can do to speed things up (I couldn’t upload the log therefore I’ve pasted it directly into the post text – hope this is ok).

Thanks.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 20:26:07, on 16/09/2012
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Norton Save and Restore\Agent\VProTray.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\SweetIM\Messenger\SweetIM.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\Sony\Network Utility\LANUtil.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Kontiki\KHost.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\NETGEAR\WNDA3100v2\WNDA3100v2.exe
C:\Windows\system32\RunDll32.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Users\Public\Downloads\HiJackThis.exe
C:\Program Files\HP\HP Deskjet 3050A J611 series\bin\HPNetworkCommunicator.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://feed.helperbar.com/?publisher=Reima…q={searchTerms}
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://feed.helperbar.com/?publisher=Reima…q={searchTerms}
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.club-vaio.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://feed.helperbar.com/?publisher=Reima…q={searchTerms}
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://feed.helperbar.com/?publisher=Reima…q={searchTerms}
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\5.2.2.3\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\5.2.2.3\IPS\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: script helper for ie - {a0e8bc7d-6959-40b6-8e05-204d9768ad6e} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\PROGRA~1\GOOGLE~1\BAE.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\Microsoft\BingBar\7.1.391.0\BingExt.dll
O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\5.2.2.3\coIEPlg.dll
O3 - Toolbar: SweetIM Toolbar for Internet Explorer - {EEE6C35B-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: (no name) - {ae07101b-46d4-4a98-af68-0333ea26e113} - (no file)
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\7.1.391.0\BingExt.dll" (file missing)
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [ISBMgr.exe] "C:\Program Files\Sony\ISB Utility\ISBMgr.exe"
O4 - HKLM\..\Run: [Norton Save and Restore 2.0] "c:\Program Files\Norton Save and Restore\Agent\VProTray.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [LXCFCATS] rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\LXCFtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [SweetIM] C:\Program Files\SweetIM\Messenger\SweetIM.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [NSUFloatingUI] "C:\Program Files\Sony\Network Utility\LANUtil.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
O4 - HKCU\..\Run: [MobileDocuments] C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
O4 - HKCU\..\Run: [HP Deskjet 3050A J611 series (NET)] "C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN1CL4361X05PJ:NW" -scfn "HP Deskjet 3050A J611 series (NET)" -AutoStart 1
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: Monitor Ink Alerts - HP Deskjet 3050A J611 series (Network).lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NETGEAR WNDA3100v2 Smart Wizard.lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki… - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D1E1F7ED622A0E5D.dll/cmsidewiki.html
O8 - Extra context menu item: Search the Web - C:\Program Files\SweetIM\Toolbars\Internet Explorer\resources\menuext.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {44990B00-3C9D-426D-81DF-AAB636FA4345} (Symantec Configuration Class) - https://www-secure.symantec.com/techsupp/as…abs/tgctlcm.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flas…ent/swflash.cab
O18 - Protocol: base64 - {5ACE96C0-C70A-4A4D-AF14-2E7B869345E1} - (no file)
O18 - Protocol: chrome - {5ACE96C0-C70A-4A4D-AF14-2E7B869345E1} - (no file)
O18 - Protocol: prox - {5ACE96C0-C70A-4A4D-AF14-2E7B869345E1} - (no file)
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: DSUDiskOptimizer - Systweak Inc., (www.systweak.com) - C:\Program Files\Disk Speedup\DSUDefragSrv.exe
O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Update Service (gupdate1c9a5a5cde50130) (gupdate1c9a5a5cde50130) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: lxcf_device - - C:\Windows\system32\lxcfcoms.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
O23 - Service: Norton PC Checkup Application Launcher - Symantec Corporation - C:\Program Files\Norton PC Checkup\Engine\2.0.17.20\SymcPCCULaunchSvc.exe
O23 - Service: Norton Save and Restore - Symantec Corporation - c:\Program Files\Norton Save and Restore\Agent\VProSvc.exe
O23 - Service: NSUService - Sony Corporation - C:\Program Files\Sony\Network Utility\NSUService.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Common Client Job Manager Service (PCCUJobMgr) - Symantec Corporation - C:\Program Files\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe
O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe
O23 - Service: VAIO Media Content Collection (VAIOMediaPlatform-UCLS-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\UCLS.exe
O23 - Service: VAIO Media Content Collection (HTTP) (VAIOMediaPlatform-UCLS-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
O23 - Service: VAIO Media Content Collection (UPnP) (VAIOMediaPlatform-UCLS-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Content Metadata Intelligent Analyzing Manager (VcmIAlzMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe
O23 - Service: VAIO Content Metadata XML Interface (VcmXmlIfHelper) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper.exe
O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
O23 - Service: VAIO Entertainment File Import Service (VzFw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
O23 - Service: WSWNDA3100 - Unknown owner - C:\Program Files\NETGEAR\WNDA3100v2\WifiSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

–
End of file - 17052 bytes
Post #3
Hi and Welcome!! :) My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

IMPORTANT NOTE : Please do not delete anything unless instructed to.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.
Doing so could make your system inoperable and could require a full reinstall of your OS losing all your programs and data.

Vista and Windows 7 users:
These tools MUST be run from the executable (.exe) every time you run them
with Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.
———

Please download DDS from one of the following links and save it to your desktop.
    • DDS.scr
    • DDS.pif
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
—————————————————
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
———-

Please download aswMBR to your desktop.

  • Double click the aswMBR icon to run it.
    Vista and Windows 7 users right click the icon and choose "Run as administrator".
  • Click the Scan button to start scan.
  • When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.

[external image: Posted Image]
Click the image to enlarge it
———-

In your next reply please post both of the logs created by DDS and the log created by aswMBR.exe. :)
Post #4
Hi Jeff - thanks for taking the time to help me. Please find attached posts and attachments as per your instructions:- . DDS (Ver_2011-08-26.01) - NTFSx86 Internet Explorer: 9.0.8112.16421 Run by [removed] at 18:26:38 on 2012-09-17 Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.2038.686 [GMT 1:00] . SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . ============== Running Processes =============== . C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k rpcss C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k GPSvcGroup C:\Windows\system32\SLsvc.exe C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Disk Speedup\DSUDefragSrv.exe C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe C:\Program Files\Kontiki\KService.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\Windows\system32\lxcfcoms.exe C:\Program Files\Norton 360\Engine\5.2.2.3\ccSvcHst.exe C:\Program Files\Norton PC Checkup\Engine\2.0.17.20\SymcPCCULaunchSvc.exe c:\Program Files\Norton Save and Restore\Agent\VProSvc.exe C:\Program Files\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe C:\Program Files\Sony\VAIO Event Service\VESMgr.exe C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe C:\Windows\System32\svchost.exe -k WerSvcGroup C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE C:\Windows\system32\SearchIndexer.exe C:\Program Files\NETGEAR\WNDA3100v2\WifiSvc.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe C:\Windows\system32\DRIVERS\xaudio.exe C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe C:\Program Files\Sony\VAIO Event Service\VESMgrSub.exe C:\Windows\system32\igfxext.exe C:\Windows\system32\WUDFHost.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe C:\Program Files\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe C:\Windows\system32\Dwm.exe C:\Windows\system32\taskeng.exe C:\Windows\Explorer.EXE C:\Program Files\Sony\VAIO Power Management\SPMgr.exe C:\Program Files\Trusteer\Rapport\bin\RapportService.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Apoint\Apoint.exe C:\Program Files\Sony\ISB Utility\ISBMgr.exe C:\Program Files\Norton Save and Restore\Agent\VProTray.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\SweetIM\Messenger\SweetIM.exe C:\Program Files\HP\HP Software Update\hpwuschd2.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Sony\Network Utility\LANUtil.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Kontiki\KHost.exe C:\Windows\ehome\ehtray.exe C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe C:\Program Files\Common Files\Apple\Internet Services\ubd.exe C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Program Files\NETGEAR\WNDA3100v2\WNDA3100v2.exe C:\Windows\system32\RunDll32.exe C:\Windows\ehome\ehmsas.exe C:\Program Files\Norton 360\Engine\5.2.2.3\ccSvcHst.exe C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe C:\Windows\system32\wermgr.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\system32\DllHost.exe C:\Program Files\Apoint\ApMsgFwd.exe C:\Program Files\Apoint\Apntex.exe C:\Program Files\iPod\bin\iPodService.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Program Files\HP\HP Deskjet 3050A J611 series\bin\HPNetworkCommunicator.exe C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\HPNetworkCommunicator.exe C:\Program Files\Microsoft\BingBar\7.1.391.0\SeaPort.exe C:\Program Files\Windows Live\Mail\wlmail.exe C:\Program Files\Windows Live\Contacts\wlcomm.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Windows\System32\svchost.exe -k swprv C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\wbem\wmiprvse.exe . ============== Pseudo HJT Report =============== . uSearch Page = hxxp://feed.helperbar.com/?publisher=Reimage&dpid=Reimage&co=GB&userid=2297d9d4-169f-4f50-be82-254095d84b10&searchtype=ds&q={searchTerms} uStart Page = about:blank uSearch Bar = hxxp://feed.helperbar.com/?publisher=Reimage&dpid=Reimage&co=GB&userid=2297d9d4-169f-4f50-be82-254095d84b10&searchtype=ds&q={searchTerms} mDefault_Page_URL = hxxp://www.club-vaio.com uInternet Settings,ProxyOverride = *.local uSearchAssistant = hxxp://feed.helperbar.com/?publisher=Reimage&dpid=Reimage&co=GB&userid=2297d9d4-169f-4f50-be82-254095d84b10&searchtype=ds&q={searchTerms} BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\5.2.2.3\coIEPlg.dll BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\5.2.2.3\ips\IPSBHO.DLL BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_02\bin\ssv.dll BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll BHO: script helper for ie: {a0e8bc7d-6959-40b6-8e05-204d9768ad6e} - ReImage Browser Helper BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\progra~1\google~1\BAE.dll BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\microsoft\bingbar\7.1.391.0\BingExt.dll BHO: SweetIM Toolbar Helper: {eee6c35c-6118-11dc-9c72-001320c79847} - c:\program files\sweetim\toolbars\internet explorer\mgToolbarIE.dll TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\5.2.2.3\coIEPlg.dll TB: SweetIM Toolbar for Internet Explorer: {eee6c35b-6118-11dc-9c72-001320c79847} - c:\program files\sweetim\toolbars\internet explorer\mgToolbarIE.dll TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll {ae07101b-46d4-4a98-af68-0333ea26e113} TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\7.1.391.0\BingExt.dll" uRun: [NSUFloatingUI] "c:\program files\sony\network utility\LANUtil.exe" uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe" uRun: [kdx] c:\program files\kontiki\KHost.exe -all uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\TomTomHOMERunner.exe" uRun: [MobileDocuments] c:\program files\common files\apple\internet services\ubd.exe uRun: [HP Deskjet 3050A J611 series (NET)] "c:\program files\hp\hp deskjet 3050a j611 series\bin\ScanToPCActivationApp.exe" -deviceID "CN1CL4361X05PJ:NW" -scfn "HP Deskjet 3050A J611 series (NET)" -AutoStart 1 uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide mRun: [IgfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [Persistence] c:\windows\system32\igfxpers.exe mRun: [Apoint] c:\program files\apoint\Apoint.exe mRun: [RtHDVCpl] RtHDVCpl.exe mRun: [ISBMgr.exe] "c:\program files\sony\isb utility\ISBMgr.exe" mRun: [Norton Save and Restore 2.0] "c:\program files\norton save and restore\agent\VProTray.exe" mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll" mRun: [LXCFCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCFtime.dll,_RunDLLEntry@16 mRun: [Skytel] Skytel.exe mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe" mRun: [SweetIM] c:\program files\sweetim\messenger\SweetIM.exe mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" StartupFolder: c:\users\bill\appdata\roaming\micros~1\windows\startm~1\programs\startup\monito~1.lnk - c:\windows\system32\RunDll32.exe StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear\wnda3100v2\WNDA3100v2.exe mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200 IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000 IE: Google Sidewiki… - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D1E1F7ED622A0E5D.dll/cmsidewiki.html IE: Search the Web - c:\program files\sweetim\toolbars\internet explorer\resources\menuext.html IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_02\bin\ssv.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL DPF: {44990B00-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlcm.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab TCP: DhcpNameServer = 192.168.1.254 TCP: Interfaces\{4E9F0D6E-5E79-48E8-BBAC-94509A04E378} : DhcpNameServer = 192.168.1.254 TCP: Interfaces\{B81FB999-E1C7-48CA-9E71-0E267914FB43} : DhcpNameServer = 192.168.1.254 Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL Notify: igfxcui - igfxdev.dll Notify: VESWinlogon - VESWinlogon.dll AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL . ================= FIREFOX =================== . FF - ProfilePath - c:\users\bill\appdata\roaming\mozilla\firefox\profiles\06ldhs9j.default\ FF - prefs.js: browser.search.selectedEngine - Reimage Search FF - prefs.js: browser.startup.homepage - about:home FF - prefs.js: keyword.URL - hxxp://feed.helperbar.com/?publisher=Reimage&dpid=Reimage&co=GB&userid=2297d9d4-169f-4f50-be82-254095d84b10&searchtype=ds&q= FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\coffplgn\components\coFFPlgn.dll FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\ipsffplgn\components\IPSFFPl.dll FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll FF - plugin: c:\program files\google\update\1.3.21.115\npGoogleUpdate3.dll FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll FF - plugin: c:\program files\picasa2\npPicasa2.dll FF - plugin: c:\program files\picasa2\npPicasa3.dll FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_4_402_265.dll . ============= SERVICES / DRIVERS =============== . R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2012-9-7 65848] R0 SCMNdisP;General NDIS Protocol Driver;c:\windows\system32\drivers\SCMNdisP.sys [2011-9-17 21728] R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0502020.003\symds.sys [2012-6-12 340088] R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0502020.003\symefa.sys [2012-6-12 744568] R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\bashdefs\20120905.001\BHDrvx86.sys [2012-8-31 995488] R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\ipsdefs\20120914.001\IDSvix86.sys [2012-9-14 386720] R1 RapportCerberus_42020;RapportCerberus_42020;c:\programdata\trusteer\rapport\store\exts\rapportcerberus\baseline\RapportCerberus32_42020.sys [2012-8-9 228376] R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2012-9-7 71480] R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2012-9-7 166840] R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0502020.003\ironx86.sys [2012-6-12 136312] R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\0502020.003\symtdiv.sys [2012-6-12 331384] R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2012-7-27 63960] R2 DSUDiskOptimizer;DSUDiskOptimizer;c:\program files\disk speedup\DSUDefragSrv.exe [2011-12-12 668472] R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-8-3 21504] R2 N360;Norton 360;c:\program files\norton 360\engine\5.2.2.3\ccsvchst.exe [2012-6-12 130008] R2 Norton PC Checkup Application Launcher;Norton PC Checkup Application Launcher;c:\program files\norton pc checkup\engine\2.0.17.20\SymcPCCULaunchSvc.exe [2012-5-20 135608] R2 Norton Save and Restore;Norton Save and Restore;c:\program files\norton save and restore\agent\VProSvc.exe [2007-2-14 2655848] R2 PCCUJobMgr;Common Client Job Manager Service;c:\program files\norton pc checkup\engine\2.0.17.20\ccSvcHst.exe [2012-5-20 126392] R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2012-9-7 976728] R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-4-18 11032] R2 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2012-1-23 92592] R2 WSWNDA3100;WSWNDA3100;c:\program files\netgear\wnda3100v2\WifiSvc.exe [2011-9-17 272864] R3 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\7.1.391.0\SeaPort.EXE [2012-6-11 240208] R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-8-9 106656] R3 SFEP;Sony Firmware Extension Parser;c:\windows\system32\drivers\SFEP.sys [2007-11-7 9344] R3 ti21sony;ti21sony;c:\windows\system32\drivers\ti21sony.sys [2007-11-7 812544] S2 BBSvc;BingBar Service;c:\program files\microsoft\bingbar\7.1.391.0\BBSvc.EXE [2012-6-11 193616] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 gupdate1c9a5a5cde50130;Google Update Service (gupdate1c9a5a5cde50130);c:\program files\google\update\GoogleUpdate.exe [2009-3-15 133104] S2 NSUService;NSUService;c:\program files\sony\network utility\NSUService.exe [2008-7-29 204800] S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-7-13 160944] S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-8-29 250568] S3 BCMH43XX;Broadcom 802.11 USB Network Adapter Driver;c:\windows\system32\drivers\bcmwlhigh6.sys [2011-9-17 699896] S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-11-7 30192] S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-3-15 133104] S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-5-3 114144] S3 NPF;Netgroup Packet Filter;c:\windows\system32\drivers\npf.sys [2011-9-17 50704] S3 VAIOMediaPlatform-UCLS-AppServer;VAIO Media Content Collection;c:\program files\sony\vaio media integrated server\UCLS.exe [2008-7-29 745472] S3 VAIOMediaPlatform-UCLS-HTTP;VAIO Media Content Collection (HTTP);c:\program files\sony\vaio media integrated server\platform\SV_Httpd.exe [2008-7-29 397312] S3 VAIOMediaPlatform-UCLS-UPnP;VAIO Media Content Collection (UPnP);c:\program files\sony\vaio media integrated server\platform\UPnPFramework.exe [2008-7-29 1089536] S3 VcmIAlzMgr;VAIO Content Metadata Intelligent Analyzing Manager;c:\program files\sony\vcm intelligent analyzing manager\VcmIAlzMgr.exe [2008-7-29 292128] S3 VcmXmlIfHelper;VAIO Content Metadata XML Interface;c:\program files\common files\sony shared\vcmxml\VcmXmlIfHelper.exe [2008-7-29 79136] S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504] . =============== Created Last 30 ================ . 2012-09-17 11:58:13 ——– d—–w- c:\users\bill\appdata\local\{AF89B082-E7F0-4F5B-BDDE-A9EFB6780CB5} 2012-09-16 19:20:07 26840 —-a-w- c:\windows\system32\drivers\GEARAspiWDM.sys 2012-09-16 19:18:57 ——– d—–w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1 2012-09-16 18:58:57 ——– d—–w- c:\users\bill\appdata\local\PC_Drivers_Headquarters 2012-09-16 15:31:00 ——– d—–w- c:\users\bill\appdata\local\{08772152-4E63-448C-9370-F90E5B687E1B} 2012-09-15 17:41:56 ——– d—–w- c:\users\bill\appdata\local\{BDFCDB3C-5462-4BEF-B85F-6CD70D536E94} 2012-09-14 10:27:08 ——– d—–w- c:\users\bill\appdata\local\{91F5D972-605B-48BD-AFF7-7F737FADE82A} 2012-09-13 15:41:40 ——– d—–w- c:\users\bill\appdata\local\{289F1988-FBA0-41DA-A98D-AD33AEEDB948} 2012-09-12 12:13:26 ——– d—–w- c:\users\bill\appdata\local\{E7540ED9-35FE-45B5-B86C-D07FE4852DD9} 2012-09-11 11:50:51 ——– d—–w- c:\users\bill\appdata\local\{F9FE0E61-B6F2-460B-868B-37197981696A} 2012-09-10 11:51:42 ——– d—–w- c:\users\bill\appdata\local\{2FF7981C-F60B-40FB-BDED-B00806A0BAA9} 2012-09-10 11:51:01 ——– d—–w- c:\users\bill\appdata\local\{7F0F7C7C-46F9-4667-A6B8-15A61D6AC245} 2012-09-09 17:38:51 ——– d—–w- c:\users\bill\appdata\local\{EBCAD4AA-0E04-4047-9BBE-F3E65E94554A} 2012-09-08 08:53:20 ——– d—–w- c:\users\bill\appdata\local\{11A1CFEC-0A25-40D1-ADFE-8BA48C3222CE} 2012-09-07 10:07:30 65848 —-a-w- c:\windows\system32\drivers\RapportKELL.sys 2012-08-30 11:18:42 ——– d—–w- c:\users\bill\appdata\local\{5A0027DC-C78C-4C07-B71B-C57951903CBC} 2012-08-29 06:42:54 ——– d—–w- c:\users\bill\appdata\local\Macromedia 2012-08-29 06:32:42 ——– d—–w- c:\users\bill\appdata\local\{FBC88345-6B41-4951-BC90-9624FEC6061B} 2012-08-29 06:28:02 696520 —-a-w- c:\windows\system32\FlashPlayerApp.exe 2012-08-28 10:02:45 ——– d—–w- c:\users\bill\appdata\local\{0F9FC772-57CF-4543-838F-E5446B3193A9} 2012-08-27 17:03:29 ——– d—–w- c:\users\bill\appdata\local\{66A2AE85-9A9B-43C9-8711-93EA24D9BA50} 2012-08-26 22:17:05 ——– d—–w- c:\users\bill\appdata\local\{89048086-14DF-4A7A-AA44-AC90FC550923} 2012-08-26 10:16:27 ——– d—–w- c:\users\bill\appdata\local\{A9C13C69-A0C1-433E-AB77-0B4F381E2B48} 2012-08-25 15:14:00 ——– d—–w- c:\users\bill\appdata\local\{4C8CA9A1-F6A1-409E-801B-51BA44D15CEB} 2012-08-24 17:50:36 ——– d—–w- c:\programdata\Canon_Inc_IC 2012-08-24 17:44:13 ——– d—–w- c:\users\bill\appdata\local\{419234DE-2504-447F-B49C-58D0C4C9761C} 2012-08-23 16:42:45 ——– d—–w- c:\users\bill\appdata\local\{36B5B89B-0819-4A74-8060-640A330CCD2A} 2012-08-22 11:48:29 ——– d—–w- c:\users\bill\appdata\local\{6B0BCEDA-52F7-464F-8A34-6F2505B36441} 2012-08-21 17:45:44 ——– d—–w- c:\users\bill\appdata\local\{2CAC1E35-EF06-4894-944E-1EC71DCE0201} 2012-08-20 11:26:08 ——– d—–w- c:\users\bill\appdata\local\{6A9AD609-A1DA-43D9-AC19-3C0F85E527EF} 2012-08-19 13:06:04 ——– d—–w- c:\users\bill\appdata\local\{28ABAC3E-A294-4841-9D5F-286DDBFE2657} 2012-08-18 22:23:43 ——– d—–w- c:\users\bill\appdata\local\{0A61004C-3432-4A9A-991C-D7591C314325} 2012-08-18 22:23:21 ——– d—–w- c:\users\bill\appdata\local\{73C1E38C-0367-4637-8187-3062033CF8D5} . ==================== Find3M ==================== . 2012-08-29 06:28:02 73416 —-a-w- c:\windows\system32\FlashPlayerCPLApp.cpl 2012-08-21 12:01:22 106928 —-a-w- c:\windows\system32\GEARAspi.dll 2012-07-04 14:02:46 2047488 —-a-w- c:\windows\system32\win32k.sys . ============= FINISH: 18:27:19.09 =============== aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software Run date: 2012-09-17 18:36:24 —————————– 18:36:24.744 OS Version: Windows 6.0.6002 Service Pack 2 18:36:24.744 Number of processors: 2 586 0xF0D 18:36:24.746 ComputerName: BILL-PC UserName: Bill 18:36:26.656 Initialize success 18:36:55.994 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0 18:36:55.998 Disk 0 Vendor: FUJITSU_ 0000 Size: 190782MB BusType: 3 18:36:56.002 Disk 1 \Device\Harddisk1\DR1 -> \Device\0000006d 18:36:56.007 Disk 1 Vendor: ( Size: 190782MB BusType: 0 18:36:56.012 Disk 2 \Device\Harddisk2\DR2 -> \Device\0000006e 18:36:56.016 Disk 2 Vendor: ( Size: 190782MB BusType: 0 18:36:56.031 Disk 0 MBR read successfully 18:36:56.036 Disk 0 MBR scan 18:36:56.040 Disk 0 Windows VISTA default MBR code 18:36:56.050 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 7542 MB offset 2048 18:36:56.071 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 183238 MB offset 15448064 18:36:56.079 Disk 0 scanning sectors +390719920 18:36:56.157 Disk 0 scanning C:\Windows\system32\drivers 18:37:04.124 Service scanning 18:37:32.702 Modules scanning 18:38:03.221 Disk 0 trace - called modules: 18:38:03.248 ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll iastor.sys 18:38:03.255 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x88e33850] 18:38:03.262 3 CLASSPNP.SYS[8afb08b3] -> nt!IofCallDriver -> [0x86eb9208] 18:38:03.270 5 acpi.sys[84e886bc] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-0[0x86ec1030] 18:38:03.278 Scan finished successfully 18:38:13.576 Disk 0 MBR has been saved successfully to "C:\Users\Bill\Documents\MBR.dat" 18:38:13.585 The log file has been saved successfully to "C:\Users\Bill\Documents\aswMBR.txt" Thanks, Maz

Attachments:

Post #5
Hi,

Download Combofix from the link below, and save it to your desktop.
Link

**Note: It is important that it is saved directly to your desktop**
If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.


——————————————————————–

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

——————————————————————–

Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt for further review.
———-
Post #6
ComboFix 12-09-16.01 - Bill 17/09/2012 22:19:03.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.2038.861 [GMT 1:00]
Running from: c:\users\[removed]\Desktop\ComboFix.exe
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\118300.34
c:\users\Bill\GoToAssistDownloadHelper.exe
c:\windows\config.ini
c:\windows\system32\drivers\npf.sys
c:\windows\system32\Packet.dll
c:\windows\system32\pthreadVC.dll
c:\windows\system32\roboot.exe
c:\windows\system32\wpcap.dll
.
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
——-\Service_NPF
.
.
((((((((((((((((((((((((( Files Created from 2012-08-17 to 2012-09-17 )))))))))))))))))))))))))))))))
.
.
2012-09-17 21:38 . 2012-09-17 21:46 ——– d—–w- c:\users\Bill\AppData\Local\temp
2012-09-16 19:20 . 2012-08-21 12:01 26840 —-a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2012-09-16 19:18 . 2012-09-16 19:20 ——– d—–w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
2012-09-16 18:58 . 2012-09-16 18:58 ——– d—–w- c:\users\Bill\AppData\Local\PC_Drivers_Headquarters
2012-09-07 10:07 . 2012-09-07 10:07 65848 —-a-w- c:\windows\system32\drivers\RapportKELL.sys
2012-08-30 13:48 . 2012-08-30 13:48 ——– d—–w- c:\users\Sally.Bill-PC\AppData\Local\Macromedia
2012-08-29 06:42 . 2012-08-29 06:42 ——– d—–w- c:\users\Bill\AppData\Local\Macromedia
2012-08-29 06:28 . 2012-08-29 06:28 696520 —-a-w- c:\windows\system32\FlashPlayerApp.exe
2012-08-24 17:51 . 2012-08-24 17:51 ——– d—–w- c:\users\Bill\AppData\Roaming\canon
2012-08-24 17:50 . 2012-08-24 17:50 ——– d—–w- c:\programdata\Canon_Inc_IC
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-08-29 06:28 . 2011-09-09 09:11 73416 —-a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-08-21 12:01 . 2011-05-25 14:29 106928 —-a-w- c:\windows\system32\GEARAspi.dll
2012-07-04 14:02 . 2012-08-16 12:43 2047488 —-a-w- c:\windows\system32\win32k.sys
2012-09-14 17:12 . 2012-09-14 17:12 266720 —-a-w- c:\program files\mozilla firefox\components\browsercomps.dll
2010-10-25 17:43 . 2012-09-14 17:12 119808 —-a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{EEE6C35C-6118-11DC-9C72-001320C79847}]
2011-08-24 18:21 1299248 —-a-r- c:\program files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{EEE6C35B-6118-11DC-9C72-001320C79847}"= "c:\program files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll" [2011-08-24 1299248]
.
[HKEY_CLASSES_ROOT\clsid\{eee6c35b-6118-11dc-9c72-001320c79847}]
[HKEY_CLASSES_ROOT\SWEETIE.IEToolbar.1]
[HKEY_CLASSES_ROOT\TypeLib\{EEE6C35E-6118-11DC-9C72-001320C79847}]
[HKEY_CLASSES_ROOT\SWEETIE.IEToolbar]
.
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{EEE6C35B-6118-11DC-9C72-001320C79847}"= "c:\program files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll" [2011-08-24 1299248]
.
[HKEY_CLASSES_ROOT\clsid\{eee6c35b-6118-11dc-9c72-001320c79847}]
[HKEY_CLASSES_ROOT\SWEETIE.IEToolbar.1]
[HKEY_CLASSES_ROOT\TypeLib\{EEE6C35E-6118-11DC-9C72-001320C79847}]
[HKEY_CLASSES_ROOT\SWEETIE.IEToolbar]
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NSUFloatingUI"="c:\program files\Sony\Network Utility\LANUtil.exe" [2007-09-20 253952]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-08-04 68856]
"kdx"="c:\program files\Kontiki\KHost.exe" [2008-10-21 1032640]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
"TomTomHOME.exe"="c:\program files\TomTom HOME 2\TomTomHOMERunner.exe" [2012-01-23 247728]
"MobileDocuments"="c:\program files\Common Files\Apple\Internet Services\ubd.exe" [2012-02-23 59240]
"HP Deskjet 3050A J611 series (NET)"="c:\program files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe" [2011-06-08 1804648]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-09-20 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-09-20 154136]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-09-20 137752]
"Apoint"="c:\program files\Apoint\Apoint.exe" [2007-06-10 118784]
"RtHDVCpl"="RtHDVCpl.exe" [2007-08-25 4669440]
"ISBMgr.exe"="c:\program files\Sony\ISB Utility\ISBMgr.exe" [2007-09-19 311296]
"Norton Save and Restore 2.0"="c:\program files\Norton Save and Restore\Agent\VProTray.exe" [2007-02-14 2020968]
"Symantec PIF AlertEng"="c:\program files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2008-01-29 583048]
"LXCFCATS"="c:\windows\system32\spool\DRIVERS\W32X86\3\LXCFtime.dll" [2005-09-14 73728]
"Skytel"="Skytel.exe" [2007-08-25 1826816]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2011-10-06 59240]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-10-25 30192]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-08-27 59280]
"SweetIM"="c:\program files\SweetIM\Messenger\SweetIM.exe" [2011-08-01 114992]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-07-27 919008]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-04-18 421888]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2010-05-10 439568]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2012-09-09 421776]
.
c:\users\Bill\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Monitor Ink Alerts - HP Deskjet 3050A J611 series (Network).lnk - c:\windows\system32\RunDll32.exe [2006-11-2 44544]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]
NETGEAR WNDA3100v2 Smart Wizard.lnk - c:\program files\NETGEAR\WNDA3100v2\WNDA3100v2.exe [2011-9-17 4577760]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\VESWinlogon]
2007-08-15 04:05 98304 —-a-w- c:\windows\System32\VESWinlogon.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc\S-1-5-21-4098176059-4075791101-2263177161-1003]
"EnableNotificationsRef"=dword:00000001
.
R3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [x]
S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe [x]
.
.
— Other Services/Drivers In Memory —
.
*NewlyCreated* - WS2IFSL
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Contents of the 'Scheduled Tasks' folder
.
2012-09-17 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-08-29 06:28]
.
2012-09-09 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2007-11-07 09:45]
.
2012-09-17 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-03-15 19:39]
.
2012-09-17 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-03-15 19:39]
.
2012-09-17 c:\windows\Tasks\HP Photo Creations Messager.job
- c:\programdata\HP Photo Creations\MessageCheck.exe [2011-02-15 10:11]
.
2012-09-17 c:\windows\Tasks\RegClean Pro_DEFAULT.job
- c:\program files\RegClean Pro\RegCleanPro.exe [2011-12-12 15:37]
.
2012-09-12 c:\windows\Tasks\RegClean Pro_UPDATES.job
- c:\program files\RegClean Pro\RegCleanPro.exe [2011-12-12 15:37]
.
.
——- Supplementary Scan ——-
.
uStart Page = about:blank
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://feed.helperbar.com/?publisher=Reimage&dpid=Reimage&co=GB&userid=2297d9d4-169f-4f50-be82-254095d84b10&searchtype=ds&q={searchTerms}
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
IE: Google Sidewiki… - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D1E1F7ED622A0E5D.dll/cmsidewiki.html
IE: Search the Web - c:\program files\SweetIM\Toolbars\Internet Explorer\resources\menuext.html
TCP: DhcpNameServer = 192.168.1.254
FF - ProfilePath - c:\users\Bill\AppData\Roaming\Mozilla\Firefox\Profiles\06ldhs9j.default\
FF - prefs.js: browser.search.selectedEngine - Reimage Search
FF - prefs.js: browser.startup.homepage - about:home
FF - prefs.js: keyword.URL - hxxp://feed.helperbar.com/?publisher=Reimage&dpid=Reimage&co=GB&userid=2297d9d4-169f-4f50-be82-254095d84b10&searchtype=ds&q=
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-09-17 22:47
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes …
.
scanning hidden autostart entries …
.
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
LXCFCATS = rundll32 c:\windows\system32\spool\DRIVERS\W32X86\3\LXCFtime.dll,_RunDLLEntry@16???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
.
scanning hidden files …
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\N360]
"ImagePath"="\"c:\program files\Norton 360\Engine\5.2.2.3\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton 360\Engine\5.2.2.3\diMaster.dll\" /prefetch:1"
–
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\PCCUJobMgr]
"ImagePath"="\"c:\program files\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe\" /s \"PCCUJobMgr\" /m \"c:\program files\Norton PC Checkup\Engine\2.0.17.20\diMaster.dll\" /prefetch:1"
.
——————— LOCKED REGISTRY KEYS ———————
.
[HKEY_USERS\S-1-5-21-4098176059-4075791101-2263177161-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.eml\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="WindowsLiveMail.Email.1"
.
[HKEY_USERS\S-1-5-21-4098176059-4075791101-2263177161-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.vcf\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="WindowsLiveMail.VCard.1"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b4
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0003\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
——————— DLLs Loaded Under Running Processes ———————
.
- - - - - - - > 'Explorer.exe'(4392)
c:\program files\SweetIM\Messenger\mgAdaptersProxy.dll
.
———————— Other Running Processes ————————
.
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Microsoft\BingBar\7.1.391.0\BBSvc.exe
c:\program files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Disk Speedup\DSUDefragSrv.exe
c:\program files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
c:\program files\Kontiki\KService.exe
c:\windows\system32\lxcfcoms.exe
c:\program files\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
c:\program files\Norton PC Checkup\Engine\2.0.17.20\SymcPCCULaunchSvc.exe
c:\program files\Norton Save and Restore\Agent\VProSvc.exe
c:\program files\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe
c:\program files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\program files\Microsoft SQL Server\90\Shared\sqlwriter.exe
c:\program files\TomTom HOME 2\TomTomHOMEService.exe
c:\program files\Sony\VAIO Event Service\VESMgr.exe
c:\program files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
c:\program files\Sony\VAIO Event Service\VESMgrSub.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\windows\system32\DRIVERS\xaudio.exe
c:\windows\system32\WUDFHost.exe
c:\program files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
c:\program files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
c:\windows\system32\igfxext.exe
c:\windows\system32\igfxsrvc.exe
c:\program files\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe
c:\program files\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
c:\program files\Sony\VAIO Power Management\SPMgr.exe
c:\windows\system32\DllHost.exe
c:\windows\system32\igfxsrvc.exe
c:\windows\ehome\ehmsas.exe
c:\program files\Common Files\Apple\Apple Application Support\distnoted.exe
c:\program files\HP\HP Deskjet 3050A J611 series\bin\HPNetworkCommunicator.exe
c:\program files\HP\HP Deskjet 3050A J611 series\Bin\HPNetworkCommunicator.exe
c:\program files\Windows Media Player\wmpnetwk.exe
c:\program files\iPod\bin\iPodService.exe
c:\windows\system32\vssvc.exe
c:\program files\Microsoft\BingBar\7.1.391.0\SeaPort.exe
.
**************************************************************************
.
Completion time: 2012-09-17 22:55:36 - machine was rebooted
ComboFix-quarantined-files.txt 2012-09-17 21:55
.
Pre-Run: 105,113,817,088 bytes free
Post-Run: 104,562,319,360 bytes free
.
- - End Of File - - 093BA2F41F8A0ECF752CF47EF80AF2D2
Post #7
Hi,
  • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the box below:


    ClearJavaCache::

    DDS::
    uSearch Page = hxxp://feed.helperbar.com/?publisher=Reimage&dpid=Reimage&co=GB&userid=2297d9d4-169f-4f50-be82-254095d84b10&searchtype=ds&q={searchTerms}
    uStart Page = about:blank
    uSearch Bar = hxxp://feed.helperbar.com/?publisher=Reimage&dpid=Reimage&co=GB&userid=2297d9d4-169f-4f50-be82-254095d84b10&searchtype=ds&q={searchTerms}
    uSearchAssistant = hxxp://feed.helperbar.com/?publisher=Reimage&dpid=Reimage&co=GB&userid=2297d9d4-169f-4f50-be82-254095d84b10&searchtype=ds&q={searchTerms}
    BHO: script helper for ie: {a0e8bc7d-6959-40b6-8e05-204d9768ad6e} - ReImage Browser Helper
    BHO: SweetIM Toolbar Helper: {eee6c35c-6118-11dc-9c72-001320c79847} - c:\program files\sweetim\toolbars\internet explorer\mgToolbarIE.dll
    TB: SweetIM Toolbar for Internet Explorer: {eee6c35b-6118-11dc-9c72-001320c79847} - c:\program files\sweetim\toolbars\internet explorer\mgToolbarIE.dll
    mRun: [SweetIM] c:\program files\sweetim\messenger\SweetIM.exe
    IE: Search the Web - c:\program files\sweetim\toolbars\internet explorer\resources\menuext.html

    Firefox::
    FF - ProfilePath - c:\users\bill\appdata\roaming\mozilla\firefox\profiles\06ldhs9j.default\
    FF - prefs.js: browser.search.selectedEngine - Reimage Search
    FF - prefs.js: browser.startup.homepage - about:home
    FF - prefs.js: keyword.URL - hxxp://feed.helperbar.com/?publisher=Reimage&dpid=Reimage&co=GB&userid=2297d9d4-169f-4f50-be82-254095d84b10&searchtype=ds&q=

    File::
    C:\Program Files\SweetIM\Messenger\SweetIM.exe

  • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

    [external image: Posted Image]
  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix may request an update; please allow it.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
———-
Post #8
ComboFix 12-09-18.02 - Bill 18/09/2012 13:24:01.2.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.2038.654 [GMT 1:00]
Running from: c:\users\[removed]\Desktop\ComboFix.exe
Command switches used :: c:\users\Bill\Desktop\CFScript.txt
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
FILE ::
"c:\program files\SweetIM\Messenger\SweetIM.exe"
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\program files\SweetIM\Messenger\SweetIM.exe
c:\program files\sweetim\toolbars\internet explorer\mgToolbarIE.dll
c:\program files\sweetim\toolbars\internet explorer\resources\menuext.html
.
.
((((((((((((((((((((((((( Files Created from 2012-08-18 to 2012-09-18 )))))))))))))))))))))))))))))))
.
.
2012-09-18 12:42 . 2012-09-18 12:42 ——– d—–w- c:\users\Sally\AppData\Local\temp
2012-09-18 12:42 . 2012-09-18 12:42 ——– d—–w- c:\users\Sally.Bill-PC\AppData\Local\temp
2012-09-18 12:42 . 2012-09-18 12:42 ——– d—–w- c:\users\Default\AppData\Local\temp
2012-09-17 21:55 . 2012-09-18 12:42 ——– d—–w- c:\users\Bill\AppData\Local\temp
2012-09-16 19:20 . 2012-08-21 12:01 26840 —-a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2012-09-16 19:18 . 2012-09-16 19:20 ——– d—–w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
2012-09-16 18:58 . 2012-09-16 18:58 ——– d—–w- c:\users\Bill\AppData\Local\PC_Drivers_Headquarters
2012-09-07 10:07 . 2012-09-07 10:07 65848 —-a-w- c:\windows\system32\drivers\RapportKELL.sys
2012-08-30 13:48 . 2012-08-30 13:48 ——– d—–w- c:\users\Sally.Bill-PC\AppData\Local\Macromedia
2012-08-29 06:42 . 2012-08-29 06:42 ——– d—–w- c:\users\Bill\AppData\Local\Macromedia
2012-08-29 06:28 . 2012-08-29 06:28 696520 —-a-w- c:\windows\system32\FlashPlayerApp.exe
2012-08-24 17:51 . 2012-08-24 17:51 ——– d—–w- c:\users\Bill\AppData\Roaming\canon
2012-08-24 17:50 . 2012-08-24 17:50 ——– d—–w- c:\programdata\Canon_Inc_IC
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-08-29 06:28 . 2011-09-09 09:11 73416 —-a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-08-21 12:01 . 2011-05-25 14:29 106928 —-a-w- c:\windows\system32\GEARAspi.dll
2012-07-04 14:02 . 2012-08-16 12:43 2047488 —-a-w- c:\windows\system32\win32k.sys
2012-09-14 17:12 . 2012-09-14 17:12 266720 —-a-w- c:\program files\mozilla firefox\components\browsercomps.dll
2010-10-25 17:43 . 2012-09-14 17:12 119808 —-a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NSUFloatingUI"="c:\program files\Sony\Network Utility\LANUtil.exe" [2007-09-20 253952]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-08-04 68856]
"kdx"="c:\program files\Kontiki\KHost.exe" [2008-10-21 1032640]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
"TomTomHOME.exe"="c:\program files\TomTom HOME 2\TomTomHOMERunner.exe" [2012-01-23 247728]
"MobileDocuments"="c:\program files\Common Files\Apple\Internet Services\ubd.exe" [2012-02-23 59240]
"HP Deskjet 3050A J611 series (NET)"="c:\program files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe" [2011-06-08 1804648]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-09-20 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-09-20 154136]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-09-20 137752]
"Apoint"="c:\program files\Apoint\Apoint.exe" [2007-06-10 118784]
"RtHDVCpl"="RtHDVCpl.exe" [2007-08-25 4669440]
"ISBMgr.exe"="c:\program files\Sony\ISB Utility\ISBMgr.exe" [2007-09-19 311296]
"Norton Save and Restore 2.0"="c:\program files\Norton Save and Restore\Agent\VProTray.exe" [2007-02-14 2020968]
"Symantec PIF AlertEng"="c:\program files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2008-01-29 583048]
"LXCFCATS"="c:\windows\system32\spool\DRIVERS\W32X86\3\LXCFtime.dll" [2005-09-14 73728]
"Skytel"="Skytel.exe" [2007-08-25 1826816]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2011-10-06 59240]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-10-25 30192]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-08-27 59280]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-07-27 919008]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-04-18 421888]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2010-05-10 439568]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2012-09-09 421776]
.
c:\users\Bill\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Monitor Ink Alerts - HP Deskjet 3050A J611 series (Network).lnk - c:\windows\system32\RunDll32.exe [2006-11-2 44544]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]
NETGEAR WNDA3100v2 Smart Wizard.lnk - c:\program files\NETGEAR\WNDA3100v2\WNDA3100v2.exe [2011-9-17 4577760]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\VESWinlogon]
2007-08-15 04:05 98304 —-a-w- c:\windows\System32\VESWinlogon.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc\S-1-5-21-4098176059-4075791101-2263177161-1003]
"EnableNotificationsRef"=dword:00000001
.
R3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [x]
S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe [x]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Contents of the 'Scheduled Tasks' folder
.
2012-09-18 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-08-29 06:28]
.
2012-09-09 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2007-11-07 09:45]
.
2012-09-18 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-03-15 19:39]
.
2012-09-18 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-03-15 19:39]
.
2012-09-18 c:\windows\Tasks\HP Photo Creations Messager.job
- c:\programdata\HP Photo Creations\MessageCheck.exe [2011-02-15 10:11]
.
2012-09-17 c:\windows\Tasks\RegClean Pro_DEFAULT.job
- c:\program files\RegClean Pro\RegCleanPro.exe [2011-12-12 15:37]
.
2012-09-12 c:\windows\Tasks\RegClean Pro_UPDATES.job
- c:\program files\RegClean Pro\RegCleanPro.exe [2011-12-12 15:37]
.
.
——- Supplementary Scan ——-
.
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://feed.helperbar.com/?publisher=Reimage&dpid=Reimage&co=GB&userid=2297d9d4-169f-4f50-be82-254095d84b10&searchtype=ds&q={searchTerms}
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
IE: Google Sidewiki… - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D1E1F7ED622A0E5D.dll/cmsidewiki.html
TCP: DhcpNameServer = 192.168.1.254
FF - ProfilePath - c:\users\Bill\AppData\Roaming\Mozilla\Firefox\Profiles\06ldhs9j.default\
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-09-18 13:42
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes …
.
scanning hidden autostart entries …
.
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
LXCFCATS = rundll32 c:\windows\system32\spool\DRIVERS\W32X86\3\LXCFtime.dll,_RunDLLEntry@16???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
.
scanning hidden files …
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\N360]
"ImagePath"="\"c:\program files\Norton 360\Engine\5.2.2.3\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton 360\Engine\5.2.2.3\diMaster.dll\" /prefetch:1"
–
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\PCCUJobMgr]
"ImagePath"="\"c:\program files\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe\" /s \"PCCUJobMgr\" /m \"c:\program files\Norton PC Checkup\Engine\2.0.17.20\diMaster.dll\" /prefetch:1"
.
——————— LOCKED REGISTRY KEYS ———————
.
[HKEY_USERS\S-1-5-21-4098176059-4075791101-2263177161-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.eml\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="WindowsLiveMail.Email.1"
.
[HKEY_USERS\S-1-5-21-4098176059-4075791101-2263177161-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.vcf\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="WindowsLiveMail.VCard.1"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b4
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0003\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2012-09-18 13:46:35
ComboFix-quarantined-files.txt 2012-09-18 12:46
ComboFix2.txt 2012-09-17 21:55
.
Pre-Run: 102,725,980,160 bytes free
Post-Run: 102,639,742,976 bytes free
.
- - End Of File - - 4568E31DD22992CBECAF031B2D1DB246
Post #9
Hi,

Java

Please go to Start > Control Panel > Programs and Features > uninstall all the Java Programs you see, now download the latest Java from the following link and install it:

http://java.com/en/download/index.jsp
———-

See this page for instructions on how to clear java's cache.

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
  • Under Temporary Internet Files, click the Delete Files button.
  • There are three options in the window to clear the cache - Leave ALL 3 Checked
    • Downloaded Applets
      Downloaded Applications
      Other Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Java Control Panel.
———-

Malwarebytes

I see that you have Malwarebytes already on your computer. Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.
———-

ESET Online Scanner

Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator
  • Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file…"
  • Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
  • Close the ESET online scan, and let me know how things are now.
———-
Post #10
Malwarebytes' Anti-Malware 1.41 Database version: 2775 Windows 6.0.6002 Service Pack 2 18/09/2012 18:33:48 mbam-log-2012-09-18 (18-33-48).txt Scan type: Quick Scan Objects scanned: 107988 Time elapsed: 10 minute(s), 12 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) No threats found following ESET Online Scan
Post #13
Providing there are no other malware related problems…

IT APPEARS THAT YOUR LOGS ARE NOW CLEAN :D SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! :D

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.
———-

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following text into the Run box as shown and click OK.
Combofix /Uninstall
(Note: There is a space between the ..X and the /U that needs to be there.)

[external image: Posted Image]
———-

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.
If you didn't already have it I would keep Malwarebytes AntiMalware though.

Here are some tips to reduce the potential for spyware infection in the future:

1. Internet Explorer. Even if you don't use it as your main browser it should be kept up-to-date because that is the browser Windows uses for updates.
Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
2. FireFox. If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure:
NoScript
AdBlock Plus

3. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:
  • Open Internet Explorer
  • Click on Tools > Internet Options
  • Press Security tab
  • Select Internet zone then place check next to Enable Protected Mode if not already done
  • Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
  • Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
4. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

5. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. I would personally only recommend using one of the following two below:
Online Armor Free
Agnitum Outpost Firewall Free

6. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

8.Finally, I strongly recommend that you read the blog How to Prevent Malware found here.

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

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