gargoyle1210
Unfortunately, I still have the white screen. I pulled the internet cable from the computer before I restarted so I just have a blank web page asking me refresh the page but I do not have any way of closing the page because there is no option to close. I even tried alt F4 hoping that would work but it did not. I opened in Safe Mode and as of right now, I do have access to the desktop. I don't know if it will last. I did not choose the Safe Mode with networking option, just Safe Mode.
I should mention that when I ran Slacko Puppy and clicked on all the drives to mount them, the red x did not appear on the third drive would not mount and showed the drive is hidden. I don't know if it's relevant or not. Also, I mentioned I had a virus that hid all the icons and everything on the start menu. I had run malwarebytes in safe mode and then a fix to unhide the stuff that was hidden. My Icons and menu came back and shortly after that, this FBI Moneypak appeared. That is when I posted on WhattheTech. I haven't done anything other than follow your instructions since then. I'm only mentioning this because I wanted to let you know there are hidden things. I no longer have icons on my desktop and even during the time I could use the infected computer, nothing I downloaded to the desktop was there so I probably still have that virus too. I don't know if you can tell all of the problems I have when I respond to your request and post logs so I just wanted to mention.
Pam