Hi! I recently was being helped on here with this problem, but then I thought I wasn't getting answers any more. Than I realized I was forgetting to forward ahead to the current page. So I got timed out by the resulting delay. Sorry! Now that I learned my lesson, I won't do that again! So now, I'm ready to resume my efforts on trying to get my viruses removed - as long as there's anyone there who's willing to help me with it! Thanks.
The tech helper had me use Combofix and wanted me to post the log. So I can do so for you, if you desire. He also recommended that I download malawarebytes. I tried to download Malawarebytes several times, so far, but each time, the downloading and installation process failed. Maybe it's because of viruses on my computer. So please let me know what to do next. Thanks.