Hi. I am victor, my children bymistake downloaded a virus called Windows Security System. They have visited a website killallvirus and tried to remove the virus but it could not remove the virus. Now my desktop displays just a blank page.
Please help me to get rid of this virus..
Please do not uninstall/install any programs unless asked to
It is more difficult when files/programs are appearing in/disappearing from the logs.
Please do not run any scans other than those requested
Please follow all instructions in the order posted
All logs/reports, etc.. must be posted in Notepad. Please ensure that word wrap is unchecked. In notepad click format, uncheck word wrap if it is checked.
Do not attach any logs/reports, etc.. unless specifically requested to do so.
If you have problems with or do not understand the instructions, Please ask before continuing.
Please stay with this thread until given the All Clear. A absence of symptoms does not mean a clean machine.
Do not run any temporary file cleaners.
Download OTL to your desktop.
Double click on OTL.exe to run it. Make sure all other windows are closed and to let it run uninterrupted.
When the window appears, underneath Output at the top change it to Minimal Output
Check the boxes beside LOP Check and Purity Check.
In the window under Custom Scans/Fixes copy and paste the following
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them all in.