S.M.A.R.T. Check [Closed]

Hey WhattheTech! Every time I would start up my computer, a bunch of error windows would pop up and S.M.A.R.T. Check would start scanning my computer. My keyboard would only work when the "Windows Error Recovery" options showed up. Other than that, when my computer started, my keyboard and mouse wouldn't work. The last few times I started up my computer, The error windows and S.M.A.R.T. Check weren't popping up anymore, but my keyboard and mouse still wouldn't work. I wasn't able to download one of the three tools and run a scan on the computer because my keyboard and mouse wouldn't respond. I'm posting this message from another computer. Thanks in advance for your time!

Hello and welcome to What The Tech.

I am currently assessing your situation and will be back with a fix for your problem as soon as possible.

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Please be patient with me during this time.

Meanwhile, please make a reply to this topic to acknowledge that you have read this and is still with me to tackle the problem until the end. If I do not get any response within 3 days, this topic will be closed.

Hello mpacman :),

Welcome to What The Tech. I am Jack&Jill, and I will be helping you out.

Before we go further, there are a few things that I would like to make clear so that we are share the same understanding.

• Please observe and follow these Terms of Use and the rules in Are you Infected? Getting Started: How To Get Help.
• Any advice is for your computer only and is taken at your own risk. Fixes sometimes will cause unexpected results, but I will do my best to assist you.
• Please read the instructions carefully and follow them closely, in the order they are presented to you.
• If you have any doubts or problems during the fix, please stop and ask.
• All the tools that I will ask you to download and use are safe. Please allow if prompted by any of your security softwares.
• Do not use or run any malware cleaning tools without supervision as they may cause more harm if improperly used.
• Refrain from installing any new programs except those that I request during the fix to prevent interference to my diagnosis of the problem.
• Lack of malware symptoms does not mean your computer is clean. Stick to this topic until I give the All Clear.
• If you do not reply within 3 days, this topic will be closed.

If you are agreeable to the above, then everything should go smoothly . We may begin.

——————–

I take it you are using Windows 7 as described under your profile? If yes, please continue below. Otherwise, stop and inform me the correct version of the operating system.

Please download Farbar Recovery Scanner Tool© by farbar and save it to your USB storage device / removable drive.

Click here - 32-bit version.
Click here - 64-bit version.

• Please have the instruction handy (printed or written down) as you will not be able to see them on the computer when we go through them.
• Connect the USB drive that contains the downloaded FRST.exe file to the computer.
• Next, enter the Recovery Environment.
  • A detail tutorial on the Recovery Environment available here.
  • Restart your computer. Go into the Advanced Boot Options by pressing F8 repeatedly while the computer is booting up.
  • There is a Repair Your Computer option that gives entry to the Recovery Environment.
• Click on Command Prompt, then type the following at the command prompt window:
  

  notepad

• Notepad will open.
• Go to the pull down menu, click on File, then Open.
• Select Computer and find the USB drive letter. Close Notepad.
• Type the following in the command window where x is the letter that you have identified the step before:
  

  x:\FRST.exe

  or
  

  x:\FRST64.exe

• The FRST tool will launch. Go through the disclaimer and click Yes to it. If you get a prompt to run the tool again, please do so.
• Ensure all options are checked (ticked).
• Click Scan only once and a FRST.txt log will be produced in the USB drive.
• Please post the contents of this log.

——————–

Please post back:
1. the FRST log

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