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Spyware / Malware / Virus Removal

Not able to change homepage [Closed]

2 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
I posted this in general "software" issues and was told that I may want to try over here. I have always had Yahoo! as my homepage. The other day I was signing on to my own banking institute and for whatever reason Bank of America's homepage popped up and now I am not able to change it back…no matter what I try.

I have performed the first phase of the "Malware Removal" and this is the results that I got:

OTL logfile created on: 5/4/2012 5:56:35 AM - Run 1
OTL by OldTimer - Version 3.2.42.2 Folder = C:\Users\rdodd00\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

5.48 Gb Total Physical Memory | 3.97 Gb Available Physical Memory | 72.47% Memory free
10.97 Gb Paging File | 8.52 Gb Available in Paging File | 77.69% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 919.87 Gb Total Space | 864.47 Gb Free Space | 93.98% Space Free | Partition Type: NTFS
Drive D: | 11.54 Gb Total Space | 1.41 Gb Free Space | 12.25% Space Free | Partition Type: NTFS
Drive E: | 285.16 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS
Drive L: | 964.55 Mb Total Space | 878.89 Mb Free Space | 91.12% Space Free | Partition Type: FAT

Computer Name: RDODD00-HP | User Name: rdodd00 | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - C:\Users\rdodd00\Downloads\OTL.exe (OldTimer Tools)
PRC - C:\Users\rdodd00\AppData\Local\Temp\tmp14c3a495.exe (MagicISO Virtual)
PRC - C:\Users\rdodd00\AppData\Local\Temp\tmp44cf8e26.exe (MagicISO Virtual)
PRC - C:\Program Files\Webroot\WRSA.exe (Webroot)
PRC - C:\Program Files (x86)\Mozilla Firefox\firefox.exe (Mozilla Corporation)
PRC - c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\agcp.exe (Microsoft Corporation)
PRC - C:\Users\rdodd00\AppData\Roaming\Mypy\malie.exe (WpM XUcQLkV2 GH1GOvDbt)
PRC - C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe (Microsoft Corporation)
PRC - C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe (Microsoft Corporation)
PRC - C:\Program Files (x86)\PDF Complete\pdfsvc.exe (PDF Complete Inc)
PRC - C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinService.exe (Affinegy, Inc.)
PRC - C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe (Affinegy, Inc.)
PRC - C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe (Affinegy, Inc.)
PRC - C:\Program Files (x86)\Belkin\Router Setup and Monitor\dlnaPlugin.exe (Affinegy, Inc.)
PRC - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe (Hewlett-Packard Company)
PRC - C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE (Microsoft Corporation.)
PRC - C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE (Microsoft Corporation)
PRC - C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe (Roxio)
PRC - C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\OFFICEVIRT.EXE ()
PRC - C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe (Adobe Systems Incorporated)
PRC - C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe (Hewlett-Packard)
PRC - C:\Program Files (x86)\Southwest Airlines\Ding\Ding.exe (Southwest Airlines)


========== Modules (No Company Name) ==========

MOD - C:\Program Files (x86)\Mozilla Firefox\mozjs.dll ()
MOD - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll ()
MOD - C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll ()
MOD - C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll ()
MOD - C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinServicePS.dll ()
MOD - C:\Program Files (x86)\Belkin\Router Setup and Monitor\gateways\GenericBelkinGatewayLOC.dll ()
MOD - C:\Program Files (x86)\Belkin\Router Setup and Monitor\QtGui4.dll ()
MOD - C:\Program Files (x86)\Belkin\Router Setup and Monitor\QtXml4.dll ()
MOD - C:\Program Files (x86)\Belkin\Router Setup and Monitor\QtCore4.dll ()
MOD - C:\Program Files (x86)\Belkin\Router Setup and Monitor\QtNetwork4.dll ()
MOD - C:\Program Files (x86)\Belkin\Router Setup and Monitor\imageformats\qjpeg4.dll ()
MOD - C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\OFFICEVIRT.EXE ()
MOD - C:\Program Files (x86)\Adobe\Reader 9.0\Reader\sqlite.dll ()


========== Win32 Services (SafeList) ==========

SRV:64bit: - (WRSVC) – C:\Program Files\Webroot\WRSA.exe (Webroot)
SRV:64bit: - (AMD External Events Utility) – C:\Windows\SysNative\atiesrxx.exe (AMD)
SRV:64bit: - (STacSV) – C:\Program Files\IDT\WDM\stacsv64.exe (IDT, Inc.)
SRV:64bit: - (HPAuto) – C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe (Hewlett-Packard)
SRV:64bit: - (HPClientSvc) – C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe (Hewlett-Packard Company)
SRV:64bit: - (wlcrasvc) – C:\Program Files\Windows Live\Mesh\wlcrasvc.exe (Microsoft Corporation)
SRV:64bit: - (Belkin Local Backup Service) – C:\Program Files\Belkin\Belkin USB Print and Storage Center\BkBackupScheduler.exe ()
SRV:64bit: - (Belkin Network USB Helper) – C:\Program Files\Belkin\Belkin USB Print and Storage Center\Bkapcs.exe ()
SRV:64bit: - (WinDefend) – C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation)
SRV:64bit: - (AESTFilters) – C:\Program Files\IDT\WDM\AESTSr64.exe (Andrea Electronics Corporation)
SRV - (FLEXnet Licensing Service) – C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe (Acresso Software Inc.)
SRV - (sftvsa) – C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe (Microsoft Corporation)
SRV - (sftlist) – C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe (Microsoft Corporation)
SRV - (HP Support Assistant Service) – C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe (Hewlett-Packard Company)
SRV - (pdfcDispatcher) – C:\Program Files (x86)\PDF Complete\pdfsvc.exe (PDF Complete Inc)
SRV - (AffinegyService) – C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinService.exe (Affinegy, Inc.)
SRV - (HPDrvMntSvc.exe) – C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe (Hewlett-Packard Company)
SRV - (BBSvc) – C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE (Microsoft Corporation.)
SRV - (SeaPort) – C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE (Microsoft Corporation)
SRV - (RoxioNow Service) – C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe (Roxio)
SRV - (GamesAppService) – C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe (WildTangent, Inc.)
SRV - (clr_optimization_v4.0.30319_32) – C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe (Microsoft Corporation)
SRV - (HPSLPSVC) – C:\Program Files (x86)\Hp\Digital Imaging\bin\HPSLPSVC64.DLL (Hewlett-Packard Co.)
SRV - (AdobeActiveFileMonitor8.0) – C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe (Adobe Systems Incorporated)
SRV - (clr_optimization_v2.0.50727_32) – C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe (Microsoft Corporation)


========== Driver Services (SafeList) ==========

DRV:64bit: - (WRkrn) – C:\Windows\SysNative\drivers\WRkrn.sys (Webroot)
DRV:64bit: - (Fs_Rec) – C:\Windows\SysNative\drivers\fs_rec.sys (Microsoft Corporation)
DRV:64bit: - (Sftvol) – C:\Windows\SysNative\drivers\Sftvollh.sys (Microsoft Corporation)
DRV:64bit: - (Sftplay) – C:\Windows\SysNative\drivers\Sftplaylh.sys (Microsoft Corporation)
DRV:64bit: - (Sftredir) – C:\Windows\SysNative\drivers\Sftredirlh.sys (Microsoft Corporation)
DRV:64bit: - (Sftfs) – C:\Windows\SysNative\drivers\Sftfslh.sys (Microsoft Corporation)
DRV:64bit: - (amdsata) – C:\Windows\SysNative\drivers\amdsata.sys (Advanced Micro Devices)
DRV:64bit: - (amdxata) – C:\Windows\SysNative\drivers\amdxata.sys (Advanced Micro Devices)
DRV:64bit: - (USBAAPL64) – C:\Windows\SysNative\drivers\usbaapl64.sys (Apple, Inc.)
DRV:64bit: - (amdkmdag) – C:\Windows\SysNative\drivers\atikmdag.sys (ATI Technologies Inc.)
DRV:64bit: - (amdkmdap) – C:\Windows\SysNative\drivers\atikmpag.sys (Advanced Micro Devices, Inc.)
DRV:64bit: - (STHDA) – C:\Windows\SysNative\drivers\stwrt64.sys (IDT, Inc.)
DRV:64bit: - (fssfltr) – C:\Windows\SysNative\drivers\fssfltr.sys (Microsoft Corporation)
DRV:64bit: - (RTL8167) – C:\Windows\SysNative\drivers\Rt64win7.sys (Realtek )
DRV:64bit: - (netr28x) – C:\Windows\SysNative\drivers\netr28x.sys (Ralink Technology, Corp.)
DRV:64bit: - (amdxhc) – C:\Windows\SysNative\drivers\amdxhc.sys (Advanced Micro Devices, INC.)
DRV:64bit: - (amdhub30) – C:\Windows\SysNative\drivers\amdhub30.sys (Advanced Micro Devices, INC.)
DRV:64bit: - (amd_sata) – C:\Windows\SysNative\drivers\amd_sata.sys (Advanced Micro Devices)
DRV:64bit: - (amd_xata) – C:\Windows\SysNative\drivers\amd_xata.sys (Advanced Micro Devices)
DRV:64bit: - (usbfilter) – C:\Windows\SysNative\drivers\usbfilter.sys (Advanced Micro Devices)
DRV:64bit: - (TsUsbFlt) – C:\Windows\SysNative\drivers\TsUsbFlt.sys (Microsoft Corporation)
DRV:64bit: - (sdbus) – C:\Windows\SysNative\drivers\sdbus.sys (Microsoft Corporation)
DRV:64bit: - (HpSAMD) – C:\Windows\SysNative\drivers\HpSAMD.sys (Hewlett-Packard Company)
DRV:64bit: - (TsUsbGD) – C:\Windows\SysNative\drivers\TsUsbGD.sys (Microsoft Corporation)
DRV:64bit: - (nusb3xhc) – C:\Windows\SysNative\drivers\nusb3xhc.sys (Renesas Electronics Corporation)
DRV:64bit: - (nusb3hub) – C:\Windows\SysNative\drivers\nusb3hub.sys (Renesas Electronics Corporation)
DRV:64bit: - (amdsbs) – C:\Windows\SysNative\drivers\amdsbs.sys (AMD Technologies Inc.)
DRV:64bit: - (LSI_SAS2) – C:\Windows\SysNative\drivers\lsi_sas2.sys (LSI Corporation)
DRV:64bit: - (stexstor) – C:\Windows\SysNative\drivers\stexstor.sys (Promise Technology)
DRV:64bit: - (StillCam) – C:\Windows\SysNative\drivers\serscan.sys (Microsoft Corporation)
DRV:64bit: - (sxuptp) – C:\Windows\SysNative\drivers\sxuptp.sys (silex technology, Inc.)
DRV:64bit: - (igfx) – C:\Windows\SysNative\drivers\igdkmd64.sys (Intel Corporation)
DRV:64bit: - (ebdrv) – C:\Windows\SysNative\drivers\evbda.sys (Broadcom Corporation)
DRV:64bit: - (b06bdrv) – C:\Windows\SysNative\drivers\bxvbda.sys (Broadcom Corporation)
DRV:64bit: - (b57nd60a) – C:\Windows\SysNative\drivers\b57nd60a.sys (Broadcom Corporation)
DRV:64bit: - (hcw85cir) – C:\Windows\SysNative\drivers\hcw85cir.sys (Hauppauge Computer Works, Inc.)
DRV:64bit: - (GEARAspiWDM) – C:\Windows\SysNative\drivers\GEARAspiWDM.sys (GEAR Software Inc.)
DRV:64bit: - (NuidFltr) – C:\Windows\SysNative\drivers\nuidfltr.sys (Microsoft Corporation)
DRV:64bit: - (PxHlpa64) – C:\Windows\SysNative\drivers\PxHlpa64.sys (Sonic Solutions)
DRV - (WIMMount) – C:\Windows\SysWOW64\drivers\wimmount.sys (Microsoft Corporation)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK/1
IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPDSK/1
IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}…rc=IE-SearchBox
IE:64bit: - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms}&…is&o=HPDTDF
IE:64bit: - HKLM\..\SearchScopes\{3C97BE63-A5D8-4D7A-9A02-B704F48AEF1B}: "URL" = http://www.amazon.com/s/ref=azs_osd_iea?ie…s={searchTerms}
IE:64bit: - HKLM\..\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}: "URL" = http://search.yahoo.com/search?p={searchTe…amp;type=HPDTDF
IE:64bit: - HKLM\..\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}: "URL" = http://en.wikipedia.org/wiki/Special:Searc…h={searchTerms}
IE:64bit: - HKLM\..\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}: "URL" = http://rover.ebay.com/rover/1/711-30572-11…w={searchTerms}
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK/1
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPDSK/1
IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}…rc=IE-SearchBox
IE - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms}&…is&o=HPDTDF
IE - HKLM\..\SearchScopes\{3C97BE63-A5D8-4D7A-9A02-B704F48AEF1B}: "URL" = http://www.amazon.com/s/ref=azs_osd_iea?ie…s={searchTerms}
IE - HKLM\..\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}: "URL" = http://search.yahoo.com/search?p={searchTe…amp;type=HPDTDF
IE - HKLM\..\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}: "URL" = http://en.wikipedia.org/wiki/Special:Searc…h={searchTerms}
IE - HKLM\..\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}: "URL" = http://rover.ebay.com/rover/1/711-30572-11…w={searchTerms}

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK/1
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = https://www.bankofamerica.com
IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}…rc=IE-SearchBox
IE - HKCU\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms}&…is&o=HPDTDF
IE - HKCU\..\SearchScopes\{3C97BE63-A5D8-4D7A-9A02-B704F48AEF1B}: "URL" = http://www.amazon.com/s/ref=azs_osd_iea?ie…s={searchTerms}
IE - HKCU\..\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}: "URL" = http://search.yahoo.com/search?p={searchTe…amp;type=HPDTDF
IE - HKCU\..\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}: "URL" = http://en.wikipedia.org/wiki/Special:Searc…h={searchTerms}
IE - HKCU\..\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}: "URL" = http://rover.ebay.com/rover/1/711-30572-11…w={searchTerms}
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

========== FireFox ==========

FF - prefs.js..browser.search.defaultenginename: "Yahoo"
FF - prefs.js..browser.search.defaulturl: "http://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p="
FF - prefs.js..browser.search.param.yahoo-fr: "moz2-ytff-tyc"
FF - prefs.js..browser.search.param.yahoo-fr-cjkt: "moz2-ytff-tyc"
FF - prefs.js..browser.search.selectedEngine: "Yahoo"
FF - prefs.js..browser.startup.homepage: "https://www.bankofamerica.com"
FF - prefs.js..keyword.URL: "http://search.yahoo.com/search?ei=UTF-8&fr=ytff-tyc&p="
FF - prefs.js..network.proxy.type: 0

FF - user.js..browser.startup.homepage: "https://www.bankofamerica.com"

FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_1_102.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll ()
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3538.0513: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@WildTangent.com/GamesAppPresenceDetector,Version=1.0: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll ()

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\extensions\\[removed]: C:\Program Files (x86)\Hewlett-Packard\SmartPrint\QPExtension [2011/01/26 14:27:28 | 000,000,000 | —D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 11.0\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2012/04/07 06:30:19 | 000,000,000 | —D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 11.0\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2012/03/29 08:28:17 | 000,000,000 | —D | M]

[2011/10/10 06:08:38 | 000,000,000 | —D | M] (No name found) – C:\Users\rdodd00\AppData\Roaming\Mozilla\Extensions
[2012/05/02 06:05:08 | 000,000,000 | —D | M] (No name found) – C:\Users\rdodd00\AppData\Roaming\Mozilla\Firefox\Profiles\waakyrqv.default\extensions
[2012/01/25 09:24:35 | 000,000,000 | —D | M] (Yahoo! Toolbar) – C:\Users\rdodd00\AppData\Roaming\Mozilla\Firefox\Profiles\waakyrqv.default\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
[2012/04/07 06:12:48 | 000,000,000 | —D | M] (No name found) – C:\Program Files (x86)\Mozilla Firefox\extensions
[2012/04/07 06:30:19 | 000,000,000 | —D | M] (No name found) – C:\Program Files (x86)\Mozilla Firefox\distribution\extensions
[2012/04/07 06:30:19 | 000,000,000 | —D | M] (No name found) – C:\Program Files (x86)\Mozilla Firefox\distribution\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
() (No name found) – C:\USERS\RDODD00\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\WAAKYRQV.DEFAULT\EXTENSIONS\[removed]
() (No name found) – C:\USERS\RDODD00\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\WAAKYRQV.DEFAULT\EXTENSIONS\[removed]
[2012/03/20 09:12:23 | 000,097,208 | —- | M] (Mozilla Foundation) – C:\Program Files (x86)\mozilla firefox\components\browsercomps.dll
[2010/10/06 17:18:35 | 000,091,552 | —- | M] (Coupons, Inc.) – C:\Program Files (x86)\mozilla firefox\plugins\npCouponPrinter.dll
[2010/10/06 17:18:37 | 000,091,552 | —- | M] (Coupons, Inc.) – C:\Program Files (x86)\mozilla firefox\plugins\npMozCouponPrinter.dll
[2012/03/12 21:38:32 | 000,002,252 | —- | M] () – C:\Program Files (x86)\mozilla firefox\searchplugins\bing.xml
[2012/03/12 21:38:32 | 000,002,040 | —- | M] () – C:\Program Files (x86)\mozilla firefox\searchplugins\twitter.xml

O1 HOSTS File: ([2011/12/01 06:43:46 | 000,000,824 | —- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2 - BHO: (Bing Bar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O3 - HKLM\..\Toolbar: (Bing Bar) - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
O4:64bit: - HKLM..\Run: [BeatsOSDApp] C:\Program Files\IDT\WDM\beats64.exe (Hewlett-Packard )
O4:64bit: - HKLM..\Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe (Hewlett-Packard)
O4:64bit: - HKLM..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe (IDT, Inc.)
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [APSDaemon] C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)
O4 - HKLM..\Run: [InstaLAN] C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe (Affinegy, Inc.)
O4 - HKLM..\Run: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe (PDF Complete Inc)
O4 - HKLM..\Run: [StartCCC] c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe (Advanced Micro Devices, Inc.)
O4 - HKLM..\Run: [WRSVC] C:\Program Files\Webroot\WRSA.exe (Webroot)
O4 - HKCU..\Run: [{6C17F222-E91A-4256-9A64-EEDA5496AAE8}] C:\Users\rdodd00\AppData\Roaming\Mypy\malie.exe (WpM XUcQLkV2 GH1GOvDbt)
O4 - HKCU..\Run: [HP ENVY 110 series (NET)] C:\Program Files\hp\HP ENVY 110 series\Bin\ScanToPCActivationApp.exe (Hewlett-Packard Co.)
O4 - Startup: C:\Users\rdodd00\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\DING!.lnk = C:\Program Files (x86)\Southwest Airlines\Ding\Ding.exe (Southwest Airlines)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O9 - Extra Button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe (Hewlett-Packard)
O9 - Extra 'Tools' menuitem : SmartPrint - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe (Hewlett-Packard)
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000009 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000009 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.2.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{6834D8DA-73D1-4B7E-8110-818801A36019}: DhcpNameServer = 192.168.2.1
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\SysNative\SystemPropertiesPerformance.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2011/06/08 15:13:03 | 000,000,129 | R— | M] () - E:\Autorun.inf – [ CDFS ]
O33 - MountPoints2\{3509d51d-c206-11e0-9944-806e6f6e6963}\Shell - "" = AutoRun
O33 - MountPoints2\{3509d51d-c206-11e0-9944-806e6f6e6963}\Shell\AutoRun\command - "" = E:\Setup.exe – [2011/06/08 15:13:03 | 001,680,744 | R— | M] (Hewlett-Packard Co.)
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] – "%1" %*
O35:64bit: - HKLM\..exefile [open] – "%1" %*
O35 - HKLM\..comfile [open] – "%1" %*
O35 - HKLM\..exefile [open] – "%1" %*
O37:64bit: - HKLM\…com [@ = comfile] – "%1" %*
O37:64bit: - HKLM\…exe [@ = exefile] – "%1" %*
O37 - HKLM\…com [@ = comfile] – "%1" %*
O37 - HKLM\…exe [@ = exefile] – "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)


Drivers32:64bit: msacm.l3acm - C:\Windows\System32\l3codeca.acm (Fraunhofer Institut Integrierte Schaltungen IIS)
Drivers32: msacm.l3acm - C:\Windows\SysWOW64\l3codeca.acm (Fraunhofer Institut Integrierte Schaltungen IIS)
Drivers32: vidc.cvid - C:\Windows\SysWow64\iccvid.dll (Radius Inc.)

CREATERESTOREPOINT
Restore point Set: OTL Restore Point

========== Files/Folders - Created Within 30 Days ==========

[2012/05/02 15:17:40 | 000,000,000 | —D | C] – C:\Users\rdodd00\AppData\Local\{0BEBB613-A5C4-4BEF-9E88-D70834C6443A}
[2012/05/02 15:17:30 | 000,000,000 | —D | C] – C:\Users\rdodd00\AppData\Local\{B7AC2027-14E0-4267-97AC-B6F9694E66D9}
[2012/05/02 15:14:30 | 000,000,000 | —D | C] – C:\Users\rdodd00\AppData\Local\{D1BD3642-2530-4040-948C-62E8FE59C42D}
[2012/04/26 05:37:34 | 000,000,000 | —D | C] – C:\Users\rdodd00\AppData\Roaming\Mypy
[2012/04/26 05:37:34 | 000,000,000 | —D | C] – C:\Users\rdodd00\AppData\Roaming\Kuic
[2012/04/12 03:02:25 | 000,096,256 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\mshtmled.dll
[2012/04/12 03:02:25 | 000,072,704 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\mshtmled.dll
[2012/04/12 03:02:24 | 002,311,168 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\jscript9.dll
[2012/04/12 03:02:24 | 000,716,800 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\jscript.dll
[2012/04/12 03:02:24 | 000,248,320 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\ieui.dll
[2012/04/12 03:02:24 | 000,237,056 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\url.dll
[2012/04/12 03:02:24 | 000,231,936 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\url.dll
[2012/04/12 03:02:24 | 000,176,640 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\ieui.dll
[2012/04/12 03:02:23 | 001,493,504 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\inetcpl.cpl
[2012/04/12 03:02:23 | 001,427,456 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\inetcpl.cpl
[2012/04/12 03:02:23 | 000,818,688 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\jscript.dll
[2012/04/12 03:02:13 | 005,559,152 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\ntoskrnl.exe
[2012/04/12 03:02:13 | 003,968,368 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\ntkrnlpa.exe
[2012/04/12 03:02:12 | 003,913,072 | —- | C] (Microsoft Corporation) – C:\Windows\SysWow64\ntoskrnl.exe
[2012/04/12 03:00:38 | 000,081,408 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\imagehlp.dll
[2012/04/12 03:00:38 | 000,023,408 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\drivers\fs_rec.sys
[2012/04/12 03:00:37 | 000,220,672 | —- | C] (Microsoft Corporation) – C:\Windows\SysNative\wintrust.dll
[2012/04/07 06:46:14 | 000,000,000 | —D | C] – C:\Program Files\iTunes
[2012/04/07 06:46:14 | 000,000,000 | —D | C] – C:\Program Files (x86)\iTunes
[2012/04/07 06:46:14 | 000,000,000 | —D | C] – C:\Program Files\iPod

========== Files - Modified Within 30 Days ==========

[2012/05/04 06:01:00 | 000,000,260 | —- | M] () – C:\Windows\tasks\HP Photo Creations Messager.job
[2012/05/04 04:48:14 | 000,067,584 | –S- | M] () – C:\Windows\bootstat.dat
[2012/05/02 15:17:03 | 000,114,881 | —- | M] () – C:\Users\rdodd00\Documents\letter.jpg
[2012/05/02 15:14:11 | 000,115,035 | —- | M] () – C:\Users\rdodd00\Documents\Scan0001.jpg
[2012/05/02 06:09:36 | 000,000,340 | —- | M] () – C:\Windows\tasks\HPCeeScheduleForrdodd00.job
[2012/05/02 06:05:15 | 000,024,608 | -H– | M] () – C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2012/05/02 06:05:15 | 000,024,608 | -H– | M] () – C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2012/05/02 06:03:55 | 000,794,124 | —- | M] () – C:\Windows\SysNative\PerfStringBackup.INI
[2012/05/02 06:03:55 | 000,669,884 | —- | M] () – C:\Windows\SysNative\perfh009.dat
[2012/05/02 06:03:55 | 000,125,708 | —- | M] () – C:\Windows\SysNative\perfc009.dat
[2012/05/02 05:59:02 | 000,000,346 | —- | M] () – C:\Windows\tasks\HPCeeScheduleForRDODD00-HP$.job
[2012/05/02 05:58:05 | 000,751,944 | —- | M] () – C:\Windows\SysNative\FNTCACHE.DAT
[2012/05/02 05:57:55 | 000,000,749 | —- | M] () – C:\Users\Public\Desktop\Webroot SecureAnywhere.lnk
[2012/05/02 05:57:47 | 122,101,759 | -HS- | M] () – C:\hiberfil.sys
[2012/04/25 01:26:48 | 000,148,176 | —- | M] (Webroot) – C:\Windows\SysWow64\WRusr.dll
[2012/04/25 01:26:48 | 000,112,680 | —- | M] (Webroot) – C:\Windows\SysNative\drivers\WRkrn.sys
[2012/04/25 01:26:48 | 000,100,784 | —- | M] (Webroot) – C:\Windows\SysNative\WRusr.dll
[2012/04/08 13:45:14 | 000,068,272 | —- | M] () – C:\Users\rdodd00\GIRLW___.TTF
[2012/04/07 06:46:34 | 000,001,785 | —- | M] () – C:\Users\Public\Desktop\iTunes.lnk

========== Files Created - No Company Name ==========

[2012/05/02 15:17:02 | 000,114,881 | —- | C] () – C:\Users\rdodd00\Documents\letter.jpg
[2012/05/02 15:14:11 | 000,115,035 | —- | C] () – C:\Users\rdodd00\Documents\Scan0001.jpg


The "Extras" came up blank.

Hijack This results:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:13:28 AM, on 5/4/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files\Webroot\WRSA.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Southwest Airlines\Ding\Ding.exe
C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Users\rdodd00\AppData\Roaming\Mypy\malie.exe
C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe
C:\Program Files (x86)\Belkin\Router Setup and Monitor\dlnaPlugin.exe
c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\agcp.exe
C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVH.EXE
C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\OfficeVirt.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Users\rdodd00\AppData\Local\Temp\tmp44cf8e26.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Users\rdodd00\AppData\Local\Temp\tmp14c3a495.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\agcp.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Users\rdodd00\Downloads\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.bankofamerica.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPDSK/1
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll" (file missing)
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll" (file missing)
O4 - HKLM\..\Run: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [PDF Complete] "C:\Program Files (x86)\PDF Complete\pdfsty.exe"
O4 - HKLM\..\Run: [InstaLAN] "C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe" startup
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [WRSVC] "C:\Program Files\Webroot\WRSA.exe" -ul
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [HP ENVY 110 series (NET)] "C:\Program Files\hp\HP ENVY 110 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN18MC201D05QR:NW" -scfn "HP ENVY 110 series (NET)" -AutoStart 1
O4 - HKCU\..\Run: [{6C17F222-E91A-4256-9A64-EEDA5496AAE8}] C:\Users\rdodd00\AppData\Roaming\Mypy\malie.exe
O4 - Startup: DING!.lnk = C:\Program Files (x86)\Southwest Airlines\Ding\Ding.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
O9 - Extra 'Tools' menuitem: SmartPrint - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Active File Monitor V8 (AdobeActiveFileMonitor8.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Program Files\IDT\WDM\AESTSr64.exe
O23 - Service: AffinegyService - Affinegy, Inc. - C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Belkin Local Backup Service - Unknown owner - C:\Program Files\Belkin\Belkin USB Print and Storage Center\BkBackupScheduler.exe
O23 - Service: Belkin Network USB Helper - Unknown owner - C:\Program Files\Belkin\Belkin USB Print and Storage Center\Bkapcs.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Auto (HPAuto) - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe
O23 - Service: HP Client Services (HPClientSvc) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files (x86)\PDF Complete\pdfsvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RoxioNow Service - Roxio - C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: WRSVC - Webroot - C:\Program Files\Webroot\WRSA.exe

DDS results:

.
DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by [removed] at 6:21:28.20 on Fri 05/04/2012
Internet Explorer: 9.0.8112.16421
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.5617.3782 [GMT -7:00]
.
AV: Webroot SecureAnywhere *Enabled/Updated* {9C0666FC-6C7D-3E97-3C40-0C6B33FC7401}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Webroot SecureAnywhere *Enabled/Updated* {27678718-4A47-3119-06F0-3719487B3EBC}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files\Webroot\WRSA.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinService.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Belkin\Belkin USB Print and Storage Center\BkBackupScheduler.exe
C:\Program Files\Belkin\Belkin USB Print and Storage Center\Bkapcs.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\taskhost.exe
C:\Program Files\Webroot\WRSA.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\PDF Complete\pdfsvc.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\WUDFHost.exe
C:\Program Files\IDT\WDM\beats64.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files\hp\HP ENVY 110 series\Bin\ScanToPCActivationApp.exe
C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Southwest Airlines\Ding\Ding.exe
C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\hp\HP ENVY 110 series\Bin\HPNetworkCommunicator.exe
C:\Users\rdodd00\AppData\Roaming\Mypy\malie.exe
C:\Program Files\Belkin\Belkin USB Print and Storage Center\connect.exe
C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe
C:\Program Files (x86)\Belkin\Router Setup and Monitor\dlnaPlugin.exe
C:\Windows\system32\DllHost.exe
c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Windows\System32\svchost.exe -k secsvcs
c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\agcp.exe
C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVH.EXE
C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\OfficeVirt.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\explorer.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Users\rdodd00\AppData\Local\Temp\tmp44cf8e26.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Users\rdodd00\AppData\Local\Temp\tmp14c3a495.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\agcp.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE
C:\Users\rdodd00\Downloads\HiJackThis.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\rdodd00\Downloads\dds(1).scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = https://www.bankofamerica.com
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
{555d4d79-4bd2-4094-a395-cfc534424a05}
uRun: [HP ENVY 110 series (NET)] "C:\Program Files\hp\HP ENVY 110 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN18MC201D05QR:NW" -scfn "HP ENVY 110 series (NET)" -AutoStart 1
uRun: [{6C17F222-E91A-4256-9A64-EEDA5496AAE8}] C:\Users\rdodd00\AppData\Roaming\Mypy\malie.exe
mRun: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [PDF Complete] "C:\Program Files (x86)\PDF Complete\pdfsty.exe"
mRun: [InstaLAN] "C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe" startup
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [WRSVC] "C:\Program Files\Webroot\WRSA.exe" -ul
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: []
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\rdodd00\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DING!.lnk - C:\Program Files (x86)\Southwest Airlines\Ding\Ding.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
TB-X64: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
mRun-x64: [BeatsOSDApp] "C:\Program Files\IDT\WDM\beats64.exe"
mRun-x64: [SysTrayApp] "C:\Program Files\IDT\WDM\sttray64.exe"
mRun-x64: [hpsysdrv] "c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe"
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\rdodd00\AppData\Roaming\Mozilla\Firefox\Profiles\waakyrqv.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p=
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxps://www.bankofamerica.com
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-tyc&p=
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npMozCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
—- FIREFOX POLICIES —-
FF - user.js: network.cookie.cookieBehavior - 0
FF - user.js: privacy.clearOnShutdown.cookies - false
FF - user.js: security.warn_viewing_mixed - false
FF - user.js: security.warn_viewing_mixed.show_once - false
FF - user.js: security.warn_submit_insecure - false
FF - user.js: security.warn_submit_insecure.show_once - false
FF - user.js: browser.startup.homepage - hxxps://www.bankofamerica.com
FF - user.js: browser.startup.page - 1
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2011-8-8 78976]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2011-8-8 38528]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2012-2-25 55024]
R0 WRkrn;WRkrn;C:\Windows\System32\drivers\WRkrn.sys [2011-12-17 112680]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\System32\drivers\vwififlt.sys [2009-7-13 59904]
R2 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe [2009-9-6 169312]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-8-8 89600]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-8-8 204288]
R2 Belkin Local Backup Service;Belkin Local Backup Service;C:\Program Files\Belkin\Belkin USB Print and Storage Center\BkBackupScheduler.exe [2011-10-12 181760]
R2 Belkin Network USB Helper;Belkin Network USB Helper;C:\Program Files\Belkin\Belkin USB Print and Storage Center\Bkapcs.exe [2011-10-12 55296]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-9-9 86072]
R2 HPAuto;HP Auto;C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe [2011-2-16 682040]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-3-28 94264]
R2 pdfcDispatcher;PDF Document Manager;C:\Program Files (x86)\PDF Complete\pdfsvc.exe [2011-8-8 1128952]
R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-11-26 399344]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
R2 sxuptp;SXUPTP Driver;C:\Windows\System32\drivers\sxuptp.sys [2011-10-12 291352]
R2 WRSVC;WRSVC;C:\Program Files\Webroot\WRSA.exe [2011-12-17 667272]
R3 amdhub30;AMD USB 3.0 Hub Driver;C:\Windows\System32\drivers\amdhub30.sys [2011-8-8 87168]
R3 amdkmdag;amdkmdag;C:\Windows\System32\drivers\atikmdag.sys [2011-8-8 9359872]
R3 amdkmdap;amdkmdap;C:\Windows\System32\drivers\atikmpag.sys [2011-8-8 309760]
R3 amdxhc;AMD USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\amdxhc.sys [2011-8-8 188544]
R3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-3-1 183560]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2011-8-8 1360960]
R3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-8-8 471144]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-8-8 47232]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2011-10-10 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2011-5-13 1492840]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-8-8 78848]
S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-8-8 180224]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2011-8-2 51712]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-10-11 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
And

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_11-03-05.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 10/9/2011 5:53:16 PM
System Uptime: 5/3/2012 7:44:16 PM (11 hours ago)
.
Motherboard: PEGATRON CORPORATION | | 2ACD
Processor: AMD A6-3600 APU with Radeon™ HD Graphics | P0 | 2100/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 920 GiB total, 864.305 GiB free.
D: is FIXED (NTFS) - 12 GiB total, 1.414 GiB free.
E: is CDROM (CDFS)
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is Removable
K: is Removable
L: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: ENVY 110 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: ENVY 110 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
==== System Restore Points ===================
.
RP103: 4/18/2012 1:19:55 PM - Removed HP ENVY 110 series Basic Device Software
RP104: 4/20/2012 5:46:09 AM - Windows Update
RP105: 4/24/2012 6:00:42 AM - Windows Update
RP106: 4/24/2012 9:25:16 AM - Restore Operation
RP107: 4/24/2012 9:31:39 AM - Windows Update
RP108: 4/28/2012 1:20:15 AM - HPSF Restore Point
RP109: 5/1/2012 5:53:47 AM - Windows Update
RP110: 5/1/2012 10:45:34 PM - Windows Update
RP111: 5/1/2012 10:56:25 PM - Restore Operation
RP112: 5/1/2012 11:02:28 PM - Windows Update
RP113: 5/2/2012 5:07:45 AM - OTL Restore Point - 5/2/2012 5:07:44 AM
RP114: 5/2/2012 5:55:19 AM - Restore Operation
RP115: 5/2/2012 6:01:48 AM - Windows Update
RP116: 5/4/2012 5:59:10 AM - OTL Restore Point - 5/4/2012 5:59:10 AM
.
==== Installed Programs ======================
.
802.11n Wireless LAN Card
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Photoshop Elements 8.0
Adobe Photoshop.com Inspiration Browser
Adobe Reader 9.2
Agatha Christie - Peril at End House
AMD VISION Engine Control Center
Apple Application Support
Apple Software Update
Bejeweled 3
Belkin Setup and Router Monitor
Bing Bar
Blackhawk Striker 2
Blasterball 3
Blio
Bounce Symphony
BufferChm
C309g-m
Cake Mania
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Chronicles of Albian
Chuzzle Deluxe
Coupon Printer for Windows
Cradle of Rome 2
D3DX10
Destinations
DeviceDiscovery
DING!
DYMO Label Software
DYMO Stamps
Farm Frenzy
FATE
Governor of Poker 2 Premium Edition
GPBaseService2
Hewlett-Packard ACLM.NET v1.1.2.0
HP Customer Experience Enhancements
HP ENVY 110 series Help
HP Games
HP LinkUp
HP MovieStore
HP Odometer
HP Photo Creations
HP Setup
HP Setup Manager
HP Support Assistant
HP Support Information
HP Update
HPPhotoGadget
hpPrintProjects
HPProductAssistant
HPSSupply
hpWLPGInstaller
IDT Audio
Jewel Quest: The Sleepless Star - Collector's Edition
Junk Mail filter update
Kobo
LabelPrint
Mah Jong Medley
MarketResearch
Mesh Runtime
Messenger Companion
Microsoft .NET Framework 1.1
Microsoft Mathematics
Microsoft Office 2010
Microsoft Office Click-to-Run 2010
Microsoft Office Starter 2010 - English
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft Web Publishing Wizard 1.52
Microsoft WSE 3.0 Runtime
Mozilla Firefox 11.0 (x86 en-US)
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Mystery of Mortlake Mansion
Namco All-Stars: PAC-MAN
PDF Complete Special Edition
Penguins!
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
Power2Go
PressReader
PS_AIO_06_C309g-m_SW_Min
Recovery Manager
Remote Graphics Receiver
RoxioNow Player
Scan
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Shockwave
Silhouette Studio
Slingo Supreme
SolutionCenter
Special Internet Offers
Status
The Print Shop 20
Toolbox
TrayApp
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update Installer for WildTangent Games App
Vacation Quest - The Hawaiian Islands
Video Mover
Virtual Villagers 5 - New Believers
WebReg
Webroot SecureAnywhere
WildTangent Games App (HP Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Zinio Reader 4
Zuma Deluxe
.
==== Event Viewer Messages From Past Week ========
.
5/1/2012 10:39:07 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
5/1/2012 10:38:55 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
5/1/2012 10:38:54 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
5/1/2012 10:38:54 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
5/1/2012 10:38:53 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
5/1/2012 10:38:53 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
5/1/2012 10:38:52 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
5/1/2012 10:38:46 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
5/1/2012 10:38:41 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD DfsC discache NetBIOS NetBT nsiproxy Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf
5/1/2012 10:38:41 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
5/1/2012 10:38:41 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
5/1/2012 10:38:41 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
5/1/2012 10:38:41 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
5/1/2012 10:38:41 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
5/1/2012 10:38:41 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
5/1/2012 10:38:41 PM, Error: Service Control Manager [7001] - The Client Virtualization Handler service depends on the Application Virtualization Client service which failed to start because of the following error: The dependency service or group failed to start.
5/1/2012 10:38:40 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
5/1/2012 10:38:40 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
5/1/2012 10:38:40 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
5/1/2012 10:38:40 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
.
==== End Of File ===========================
Post #2
Hi tdodd00,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

As we work through your logs. Please remember to run any tools by Right-clicking on the icon and selecting Run As Administrator….

Please give this a try:

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop


Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link –> http://forums.whatthetech.com/How_Disable_…ams_t96260.html


Double click on ComboFix.exe & follow the prompts.


When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


Notes:

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
4. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
5. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

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