This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

locked computer [Closed]

1 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

I ran combofix to help solve locked computer problem. Was told to run some other programs to help. This is the results of them. I would like my computer to be virus free. Please help. CKScanner - Additional Security Risks - These are not necessarily bad scanner sequence 3.RP.11.ITNAFX —– EOF —– . DDS (Ver_2011-08-26.01) - NTFSAMD64 Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_27 Run by [removed] at 19:12:07 on 2012-04-13 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2013.764 [GMT -5:00] . SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . ============== Running Processes =============== . C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k RPCSS C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k LocalService C:\Program Files\Dell\DellDock\DockLogin.exe C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE C:\Windows\System32\svchost.exe -k secsvcs C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Windows\system32\WUDFHost.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\taskhost.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe C:\Windows\System32\igfxtray.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\Windows\System32\svchost.exe -k LocalServicePeerNet C:\Windows\system32\DllHost.exe C:\Windows\system32\consent.exe C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe C:\Program Files (x86)\Mozilla Firefox\firefox.exe C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe C:\Windows\system32\wuauclt.exe C:\Program Files (x86)\Common Files\Adobe\Updater6\Adobe_Updater.exe C:\Windows\splwow64.exe C:\Windows\system32\taskeng.exe C:\Users\emilyben\Downloads\CKScanner.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\NOTEPAD.EXE C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Windows\SysWOW64\cmd.exe C:\Windows\system32\conhost.exe C:\Windows\SysWOW64\cscript.exe C:\Windows\system32\wbem\wmiprvse.exe . ============== Pseudo HJT Report =============== . uStart Page = hxxp://www.google.com/ uInternet Settings,ProxyOverride = BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll" BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll" TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File {e7df6bff-55a5-4eb7-a673-4ed3e9456d39} uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun uRunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10v_Plugin.exe -update plugin mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m mRun: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe" mRun: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe" mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime mRun: [Nikon Transfer Monitor] C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" mRun: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray mRunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe" mRunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe mExplorerRun: [41864] C:\PROGRA~3\LOCALS~1\Temp\msooiymia.pif StartupFolder: C:\Users\emilyben\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\tem64to.js mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5) mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab TCP: DhcpNameServer = [removed] [removed] [removed] TCP: Interfaces\{687261E6-74A2-4B4E-BC6F-88597FF9981E} : DhcpNameServer = [removed] [removed] TCP: Interfaces\{BB842B56-7680-448F-B545-9ECA565C772E} : DhcpNameServer = [removed] [removed] [removed] Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO-X64: AcroIEHelperStub - No File BHO-X64: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO-X64: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll" BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll TB-X64: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll" TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" mRun-x64: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m mRun-x64: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe" mRun-x64: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe" mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime mRun-x64: [Nikon Transfer Monitor] C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" mRun-x64: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot mRun-x64: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray mRunOnce-x64: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe" mRunOnce-x64: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe . ================= FIREFOX =================== . FF - ProfilePath - C:\Users\emilyben\AppData\Roaming\Mozilla\Firefox\Profiles\v2au4ptk.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig FF - prefs.js: keyword.URL - hxxp://isearch.avg.com/search?cid=%7B8b87cc5c-44c0-4d2f-9be5-560fff571e9a%7D&mid=&ds=&v=10.2.0.3&lang=&pr=&d=2012-04-6%2020%3A5%3A18&sap=ku&q= FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\npctrlui.dll FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll FF - plugin: C:\Users\emilyben\AppData\Local\Google\Update\1.3.21.111\npGoogleUpdate3.dll FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll . ============= SERVICES / DRIVERS =============== . R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys –> C:\Windows\system32\Drivers\PxHlpa64.sys [?] R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648] R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-3-29 652360] R2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2010-12-25 1153368] R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-3-25 705856] R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;C:\Windows\system32\drivers\IntcHdmi.sys –> C:\Windows\system32\drivers\IntcHdmi.sys [?] R3 MBAMProtector;MBAMProtector;\??\C:\Windows\system32\drivers\mbam.sys –> C:\Windows\system32\drivers\mbam.sys [?] R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys –> C:\Windows\system32\DRIVERS\Rt64win7.sys [?] R3 RTL8187;NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter Vista Driver;C:\Windows\system32\DRIVERS\wg111v2.sys –> C:\Windows\system32\DRIVERS\wg111v2.sys [?] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576] S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-2-28 183560] S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys –> C:\Windows\system32\drivers\tsusbflt.sys [?] S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe –> C:\Windows\system32\Wat\WatAdminSvc.exe [?] . =============== Created Last 30 ================ . 2012-04-13 21:51:56 69000 —-a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{1371D8E4-C712-4FF1-8268-AE97A90692A4}\offreg.dll 2012-04-13 21:51:03 8669240 —-a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{1371D8E4-C712-4FF1-8268-AE97A90692A4}\mpengine.dll 2012-04-12 08:01:50 5559152 —-a-w- C:\Windows\System32\ntoskrnl.exe 2012-04-12 08:01:50 3968368 —-a-w- C:\Windows\SysWow64\ntkrnlpa.exe 2012-04-12 08:01:49 3913072 —-a-w- C:\Windows\SysWow64\ntoskrnl.exe 2012-04-12 08:00:33 81408 —-a-w- C:\Windows\System32\imagehlp.dll 2012-04-12 08:00:33 5120 —-a-w- C:\Windows\SysWow64\wmi.dll 2012-04-12 08:00:33 5120 —-a-w- C:\Windows\System32\wmi.dll 2012-04-12 08:00:33 23408 —-a-w- C:\Windows\System32\drivers\fs_rec.sys 2012-04-12 08:00:33 220672 —-a-w- C:\Windows\System32\wintrust.dll 2012-04-12 08:00:33 172544 —-a-w- C:\Windows\SysWow64\wintrust.dll 2012-04-12 08:00:33 159232 —-a-w- C:\Windows\SysWow64\imagehlp.dll 2012-04-11 20:30:09 8669240 —-a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll 2012-04-07 01:50:14 279656 ——w- C:\Windows\System32\MpSigStub.exe 2012-04-07 01:27:21 ——– d-sh–w- C:\$RECYCLE.BIN 2012-04-06 15:32:37 98816 —-a-w- C:\Windows\sed.exe 2012-04-06 15:32:37 518144 —-a-w- C:\Windows\SWREG.exe 2012-04-06 15:32:37 256000 —-a-w- C:\Windows\PEV.exe 2012-04-06 15:32:37 208896 —-a-w- C:\Windows\MBR.exe 2012-03-30 00:20:35 ——– d—–w- C:\Users\emilyben\AppData\Roaming\Malwarebytes 2012-03-30 00:20:33 ——– d—–w- C:\ProgramData\Malwarebytes 2012-03-30 00:20:32 23152 —-a-w- C:\Windows\System32\drivers\mbam.sys 2012-03-30 00:20:32 ——– d—–w- C:\Program Files (x86)\Malwarebytes' Anti-Malware 2012-03-21 22:09:35 ——– d—–w- C:\Users\emilyben\AppData\Local\{CD2F19DD-F06C-494D-8E19-FD670B6379CF} 2012-03-21 22:09:35 ——– d—–w- C:\Users\emilyben\AppData\Local\{93881278-CB0E-4657-9BAE-629C114BA1FA} 2012-03-21 22:09:19 ——– d—–w- C:\Users\emilyben\AppData\Roaming\Windows Live Writer 2012-03-21 22:09:19 ——– d—–w- C:\Users\emilyben\AppData\Local\Windows Live Writer 2012-03-21 22:05:21 ——– d—–w- C:\Users\emilyben\AppData\Roaming\Myysi 2012-03-19 21:17:47 592824 —-a-w- C:\Program Files (x86)\Mozilla Firefox\gkmedias.dll 2012-03-19 21:17:47 44472 —-a-w- C:\Program Files (x86)\Mozilla Firefox\mozglue.dll . ==================== Find3M ==================== . 2012-02-28 06:56:48 2311168 —-a-w- C:\Windows\System32\jscript9.dll 2012-02-28 06:49:56 1390080 —-a-w- C:\Windows\System32\wininet.dll 2012-02-28 06:48:57 1493504 —-a-w- C:\Windows\System32\inetcpl.cpl 2012-02-28 06:42:55 2382848 —-a-w- C:\Windows\System32\mshtml.tlb 2012-02-28 01:18:55 1799168 —-a-w- C:\Windows\SysWow64\jscript9.dll 2012-02-28 01:11:21 1427456 —-a-w- C:\Windows\SysWow64\inetcpl.cpl 2012-02-28 01:11:07 1127424 —-a-w- C:\Windows\SysWow64\wininet.dll 2012-02-28 01:03:16 2382848 —-a-w- C:\Windows\SysWow64\mshtml.tlb 2012-02-17 06:38:26 1031680 —-a-w- C:\Windows\System32\rdpcore.dll 2012-02-17 05:34:22 826880 —-a-w- C:\Windows\SysWow64\rdpcore.dll 2012-02-17 04:58:24 210944 —-a-w- C:\Windows\System32\drivers\rdpwd.sys 2012-02-17 04:57:32 23552 —-a-w- C:\Windows\System32\drivers\tdtcp.sys 2012-02-10 06:36:07 1544192 —-a-w- C:\Windows\System32\DWrite.dll 2012-02-10 05:38:43 1077248 —-a-w- C:\Windows\SysWow64\DWrite.dll 2012-02-03 04:34:34 3145728 —-a-w- C:\Windows\System32\win32k.sys 2012-01-25 06:38:39 77312 —-a-w- C:\Windows\System32\rdpwsx.dll 2012-01-25 06:38:38 149504 —-a-w- C:\Windows\System32\rdpcorekmts.dll 2012-01-25 06:33:30 9216 —-a-w- C:\Windows\System32\rdrmemptylst.exe 2012-01-24 01:46:50 499712 —-a-w- C:\Windows\SysWow64\msvcp71.dll 2012-01-24 01:46:50 348160 —-a-w- C:\Windows\SysWow64\msvcr71.dll . ============= FINISH: 19:12:38.14 ===============
Hi turtle22,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

What do you mean by saying your "computer is locked"?

You say you ran ComboFix, but you did not provide the log. Please look for it at C:\ComboFix.txt. Open it and copy/paste it's contents here.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI