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Spyware / Malware / Virus Removal

Smart Fortress 2012

278 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Hi I will have to try system restore on that computer. In the meanwhile, this backup computer has turned slow on me. Webster
HI I get a dialogue box which reads: System restore is unable to protect your computer. Please restart the computer, and try System Restore, again. And restarting the computer does not help. THANKS
Hi webster10,

I don't want you to make any changes just check something, Click your start button, right click "My Computer". Click properties, click the System Restore tab.

Is the box beside "Turn off Sytem Restore" checked or unchecked?

What does it say in the box under available drives?
Hi webster10,

Click start > Control Panel > Adminstrative Tools > Services. Scroll down to System Restore Service
  • right click on it
  • click properties
  • What does it say as statup type and what is the Service Status?
Hi Yes, the System Restore Service Properties' start button is there. That window also reads that Service Status is stopped.
Hi webster10,

Can you download and transfer these 2 tools to the sick computer? We'll see if there are any restore points on the computer.

Please download DDS and transfer it to the sisck computer's desktop.
  • Disable any script blocking protection
  • Double click dds.scr to run the tool.
  • When done, DDS.txt will open.An additional log called Attach.txt should appear minimized on the task bar.
  • Save both reports to your desktop before closing the DDS window.

Do the same with SystemLook from one of the links below
Download Mirror #1
Download Mirror #2

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield
  • Do not copy the word CODE , please note the script starts with the :
    :reg
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\srservice /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

Please post back with
  • DDS.txt
  • Attach.txt
  • SystemLook.txt
Here are the logs. . DDS (Ver_2011-08-26.01) - NTFSx86 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13 Run by [removed] at 11:41:13 on 2012-05-21 . ============== Running Processes =============== . . ============== Pseudo HJT Report =============== . uStart Page = hxxp://www.yahoo.com/ uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7 mSearch Bar = hxxp://go.compaq.com/1Q00CDT/0409/bl8.asp uInternet Settings,ProxyOverride = uURLSearchHooks: H - No File BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: TmIEPlugInBHO Class: {1ca1377b-dc1d-4a52-9585-6e06050fac53} - c:\program files\trend micro\amsp\module\20004\1.5.1505\6.6.1088\TmIEPlg.dll BHO: TmBpIeBHO Class: {bbacbafd-fa5e-4079-8b33-00eb9f13d4ac} - c:\program files\trend micro\amsp\module\20002\6.5.1234\6.5.1234\TmBpIe32.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File TB: {871F91FD-3A92-4988-A842-16AB2CFF5AF1} - No File uRun: [InstallIQUpdater] "c:\program files\w3i\installiqupdater\InstallIQUpdater.exe" /silent /autorun uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background mRun: [AGRSMMSG] AGRSMMSG.exe mRun: [srmclean] c:\cpqs\scom\srmclean.exe mRun: [SetRefresh] c:\program files\compaq\setrefresh\SetRefresh.exe mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe" mRun: [TMRUBottedTray] "c:\program files\trend micro\rubotted\TMRUBottedTray.exe" mRun: [Trend Micro Titanium] c:\program files\trend micro\titanium\uiframework\uiWinMgr.exe -set Silent "1" SplashURL "" mRun: [Trend Micro Client Framework] "c:\program files\trend micro\uniclient\uifrmwrk\UIWatchDog.exe" mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe" mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" dRunOnce: [RunNarrator] Narrator.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe mPolicies-system: HideFastUserSwitching = 1 (0x1) IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000 IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL Trusted Zone: westlaw.com DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photos.walmart.com/WalmartActivia.cab DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab DPF: {6824D897-F7E1-4E41-B84B-B1D3FA4BF1BD} - hxxp://utilities.pcpitstop.com/Exterminate2/pcpitstopAntiVirus.dll DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab TCP: DhcpNameServer = [removed] [removed] [removed] TCP: Interfaces\{293A756F-F0E8-4250-BFB4-F00ACF54F34F} : DhcpNameServer = [removed] [removed] [removed] Handler: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\program files\trend micro\amsp\module\20004\1.5.1505\6.6.1088\TmIEPlg.dll Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL Notify: igfxcui - igfxsrvc.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12 . ================= FIREFOX =================== . FF - ProfilePath - c:\documents and settings\administrator\application data\mozilla\firefox\profiles\ugvbjuwp.default\ FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p= FF - prefs.js: browser.search.selectedEngine - Google FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/ FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p= FF - prefs.js: network.proxy.type - 1 FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll FF - plugin: c:\program files\mozilla firefox\plugins\npatgpc.dll FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll FF - plugin: c:\program files\real\realarcade\plugins\mozilla\npracplug.dll . —- FIREFOX POLICIES —- FF - user.js: network.cookie.cookieBehavior - 0 FF - user.js: privacy.clearOnShutdown.cookies - false FF - user.js: security.warn_viewing_mixed - false FF - user.js: security.warn_viewing_mixed.show_once - false FF - user.js: security.warn_submit_insecure - false FF - user.js: security.warn_submit_insecure.show_once - false . ============= SERVICES / DRIVERS =============== . . =============== Created Last 30 ================ . 2012-04-24 22:20:04 ——– d—–w- c:\documents and settings\administrator\local settings\application data\Downloaded Installations . ==================== Find3M ==================== . 2012-04-18 16:16:06 32295 —-a-w- c:\documents and settings\all users\application data\tmp608.tmp 2012-04-13 01:52:57 57600 —-a-w- c:\windows\system32\drivers\redbook.sys 2012-04-04 20:56:40 22344 —-a-w- c:\windows\system32\drivers\mbam.sys 2012-03-01 11:01:32 916992 —-a-w- c:\windows\system32\wininet.dll 2012-03-01 11:01:32 43520 —-a-w- c:\windows\system32\licmgr10.dll 2012-03-01 11:01:32 1469440 —-a-w- c:\windows\system32\inetcpl.cpl 2012-02-29 14:10:16 177664 —-a-w- c:\windows\system32\wintrust.dll 2012-02-29 14:10:16 148480 —-a-w- c:\windows\system32\imagehlp.dll 2012-02-29 12:17:40 385024 —-a-w- c:\windows\system32\html.iec 2006-11-16 13:59:23 4264077 —-a-w- c:\program files\Garden.exe 2006-11-15 21:21:11 21290704 —-a-w- c:\program files\AdbeRdr708_en_US.exe 2006-11-15 21:12:50 774144 —-a-w- c:\program files\RngInterstitial.dll 2006-11-15 21:12:32 7050552 —-a-w- c:\program files\psa30se_en_us.exe 2006-11-15 21:05:45 762512 —-a-w- c:\program files\ytb612_efgsip.exe . ============= FINISH: 11:42:42.37 =============== . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2011-08-26.01) . . ==== Disk Partitions ========================= . . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . No restore point in system. . ==== Installed Programs ====================== . Acrobat.com Adobe AIR Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader 9.5.1 Adobe® Photoshop® Album Starter Edition 3.0 Agere Systems PCI Soft Modem Amazon Kindle For PC AnswerWorks Runtime Avery Wizard 3.1 AVS Media Player 3.1 AVS Update Manager 1.0 AVS4YOU Software Navigator 1.3 Bridge Bidding Trainer V2.0 Basic Edition CCleaner Compatibility Pack for the 2007 Office system COP Call Document 3.0 Corel Applications Coupon Printer for Windows Critical Update for Windows Media Player 11 (KB959772) E-Transcript Bundle Viewer FileZilla Client [removed] Flash Slideshow Maker Pro 4.90 GeoVision ADPCM GeoVision H264 GeoVision JPEG GeoVision MPEG2 GeoVision MPEG4 GeoVision MPEG4 ASP GeoVision MPEG4 AVC Gimp 2.6.2 Debug GoToMeeting 5.0.0.799 HiJackThis Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Format SDK (KB902344) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB2443685) Hotfix for Windows XP (KB2570791) Hotfix for Windows XP (KB2633952) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) HP Memories Disc HP Photo and Imaging 2.0 - Scanners InstallIQ Updater Intel® Extreme Graphics 2 Driver Intel® PRO Network Adapters and Drivers J2SE Runtime Environment 5.0 Update 6 Java 2 Runtime Environment, SE v1.4.2_01 Java™ 6 Update 13 Learn to Play Bridge Learn to Play Bridge 2 Limited Liability Companies Malwarebytes Anti-Malware version 1.61.0.1400 McAfee Security Scan Plus Medical Litigator Images Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2656353) Microsoft .NET Framework 1.1 Security Update (KB2656370) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Base Smart Card Cryptographic Service Provider Package Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft National Language Support Downlevel APIs Microsoft Office File Validation Add-In Microsoft Office Small Business Edition 2003 Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Move Networks Media Player for Internet Explorer Mozilla Firefox 8.0.1 (x86 en-US) Mozilla Thunderbird (2.0.0.18) OGA Notifier 2.0.0048.0 PC Pitstop Exterminate2 2.0 PrimoPDF QuickTime RootsMagic [removed] Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft Windows (KB2564958) Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB928090) Security Update for Windows Internet Explorer 7 (KB929969) Security Update for Windows Internet Explorer 7 (KB931768) Security Update for Windows Internet Explorer 7 (KB933566) Security Update for Windows Internet Explorer 7 (KB937143) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB939653) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 8 (KB2183461) Security Update for Windows Internet Explorer 8 (KB2497640) Security Update for Windows Internet Explorer 8 (KB2510531) Security Update for Windows Internet Explorer 8 (KB2530548) Security Update for Windows Internet Explorer 8 (KB2544521) Security Update for Windows Internet Explorer 8 (KB2559049) Security Update for Windows Internet Explorer 8 (KB2586448) Security Update for Windows Internet Explorer 8 (KB2618444) Security Update for Windows Internet Explorer 8 (KB2647516) Security Update for Windows Internet Explorer 8 (KB2675157) Security Update for Windows Internet Explorer 8 (KB969897) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB972260) Security Update for Windows Internet Explorer 8 (KB974455) Security Update for Windows Internet Explorer 8 (KB976325) Security Update for Windows Internet Explorer 8 (KB978207) Security Update for Windows Internet Explorer 8 (KB981332) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 10 (KB936782) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2121546) Security Update for Windows XP (KB2160329) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2286198) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2412687) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476490) Security Update for Windows XP (KB2476687) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2479943) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485663) Security Update for Windows XP (KB2503658) Security Update for Windows XP (KB2503665) Security Update for Windows XP (KB2506212) Security Update for Windows XP (KB2506223) Security Update for Windows XP (KB2507618) Security Update for Windows XP (KB2507938) Security Update for Windows XP (KB2508272) Security Update for Windows XP (KB2508429) Security Update for Windows XP (KB2509553) Security Update for Windows XP (KB2511455) Security Update for Windows XP (KB2524375) Security Update for Windows XP (KB2535512) Security Update for Windows XP (KB2536276-v2) Security Update for Windows XP (KB2536276) Security Update for Windows XP (KB2544893-v2) Security Update for Windows XP (KB2544893) Security Update for Windows XP (KB2555917) Security Update for Windows XP (KB2562937) Security Update for Windows XP (KB2566454) Security Update for Windows XP (KB2567053) Security Update for Windows XP (KB2567680) Security Update for Windows XP (KB2570222) Security Update for Windows XP (KB2570947) Security Update for Windows XP (KB2584146) Security Update for Windows XP (KB2585542) Security Update for Windows XP (KB2592799) Security Update for Windows XP (KB2598479) Security Update for Windows XP (KB2603381) Security Update for Windows XP (KB2618451) Security Update for Windows XP (KB2619339) Security Update for Windows XP (KB2620712) Security Update for Windows XP (KB2621440) Security Update for Windows XP (KB2624667) Security Update for Windows XP (KB2631813) Security Update for Windows XP (KB2633171) Security Update for Windows XP (KB2639417) Security Update for Windows XP (KB2641653) Security Update for Windows XP (KB2646524) Security Update for Windows XP (KB2647518) Security Update for Windows XP (KB2653956) Security Update for Windows XP (KB2660465) Security Update for Windows XP (KB2661637) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB938464-v2) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977165) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981852) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982214) Security Update for Windows XP (KB982665) Software Setup SoundMAX SUPERAntiSpyware Trend Micro RUBotted Trend Micro Titanium Internet Security Trend Micro™ Titanium™ Internet Security Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Windows Internet Explorer 8 (KB968220) Update for Windows Internet Explorer 8 (KB976662) Update for Windows Internet Explorer 8 (KB976749) Update for Windows Internet Explorer 8 (KB980182) Update for Windows XP (KB2345886) Update for Windows XP (KB2541763) Update for Windows XP (KB2607712) Update for Windows XP (KB2616676) Update for Windows XP (KB2641690) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) WebEx WebFldrs XP Windows Defender Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage Validation Tool (KB892130) Windows Internet Explorer 8 Windows Live OneCare safety scanner Windows Media Connect Windows Media Format 11 runtime Windows Media Format SDK Hotfix - KB891122 Windows Media Player 11 Windows Media Player Firefox Plugin Windows XP Service Pack 3 Winkflash Transporter . ==== End Of File =========================== SystemLook 30.07.11 by jpshortstuff Log created at 11:45 on 21/05/2012 by Administrator Administrator - Elevation successful ========== reg ========== [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\srservice] "Type"= 0x0000000020 (32) "Start"= 0x0000000002 (2) "ErrorControl"= 0x0000000001 (1) "ImagePath"="%SystemRoot%\system32\svchost.exe -k netsvcs" "DisplayName"="System Restore Service" "DependOnService"="RpcSs" "DependOnGroup"=" " "ObjectName"="LocalSystem" "Description"="Performs system restore functions. To stop service, turn off System Restore from the System Restore tab in My Computer->Properties" [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\srservice\Parameters] "ServiceDll"="%SystemRoot%\system32\srsvc.dll" [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\srservice\Security] "Security"=01 00 14 80 90 00 00 00 9c 00 00 00 14 00 00 00 30 00 00 00 02 00 1c 00 01 00 00 00 02 80 14 00 ff 01 0f 00 01 01 00 00 00 00 00 01 00 00 00 00 02 00 60 00 04 00 00 00 00 00 14 00 fd 01 02 00 01 01 00 00 00 00 00 05 12 00 00 00 00 00 18 00 ff 01 0f 00 01 02 00 00 00 00 00 05 20 00 00 00 20 02 00 00 00 00 14 00 8d 01 02 00 01 01 00 00 00 00 00 05 0b 00 00 00 00 00 18 00 fd 01 02 00 01 02 00 00 00 00 00 05 20 00 00 00 23 02 00 00 01 01 00 00 00 00 00 05 12 00 00 00 01 01 00 00 00 00 00 05 12 00 00 00 (REG_BINARY) [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\srservice\Enum] "0"="Root\LEGACY_SRSERVICE\0000" "Count"= 0x0000000001 (1) "NextInstance"= 0x0000000001 (1) [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost] "HTTPFilter"="HTTPFilter" "LocalService"="Alerter WebClient LmHosts RemoteRegistry upnphost SSDPSRV" "NetworkService"="DnsCache" "DcomLaunch"="DcomLaunch TermService" "rpcss"="RpcSs" "imgsvc"="StiSvc" "termsvcs"="TermService" "eapsvcs"="eaphost" "dot3svc"="dot3svc" "WudfServiceGroup"="WUDFSvc" "netsvcs"="AppMgmtAudioSrvBITSBrowserCryptSvcDhcpdmserverERSvcEventSystemFastUserSwitc hingCompatibilityhelpsvcHidServhkmsvcIntuitUpdateServicelanmanserverlanmanworksta tionMessengernapagentNetmanNlaNtmsSvcRasAutoRasManRemoteAccessScheduleseclogonSEN SSharedAccessShellHWDetectionsrserviceTapiSrvThemesTrkWksW32TimewinmgmtWmdmPmSNWm iwscsvcwuauservWZCSVCxmlprovz800obex" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\DComLaunch] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\dot3svc] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\eapsvcs] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\HTTPFilter] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\LocalService] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\netsvcs] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\PCHealth] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\termsvcs] -= EOF =-
Hi webster10, The DDS log shows there aren't any restore points on the machince so that won't be an option. Is the lack of an internet connection the only problem left? We can try to restore it.

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